Chief Commissioner for Persons with Disabilities

What Chief Commissioner for Persons with Disabilities does

The Office of the Chief Commissioner for Persons with Disabilities (CCPD) is a statutory body established in 1995 under the Persons with Disabilities Act and re-anchored to Section 74 of the Rights of Persons with Disabilities (RPwD) Act, 2016. Operating under India's Ministry of Social Justice and Empowerment, it functions as the apex quasi-judicial authority for disability rights enforcement at the national level, with exclusive jurisdiction to issue binding orders on grievances involving discrimination, accessibility, and equal-opportunity violations across 21 recognized disability categories. Service delivery is exercised through a digital platform hosted on the National Informatics Centre's S3WaaS (Secure, Scalable and Sugamya Website as a Service) framework, comprising the official website (ccpd.nic.in), a dedicated court portal (ccpdcourt.gov.in), an online/hybrid hearing system operational since June 2020, and accessibility tooling (high contrast, font sizing, screen reader compatibility). The office has disposed of 3,138 cases through October 2023 and continues to publish orders through 2026, indicating sustained operational throughput.

CCPD's product portfolio extends beyond grievance redressal to include the AI-powered Divya ChatBot for citizen queries, a Video Relay Service for deaf and hard-of-hearing users, and the Sugamya Bharat mobile application supporting the Accessible India campaign. Customer segments are persons with disabilities and their families (primary), and NGOs and disability advocacy organizations (secondary). The office engages in policy output, dissemination of guidelines and harmonized accessibility standards, and active enforcement — including levying fines on establishments failing to file Access Audit Reports.

The business model is wholly government-funded through budgetary allocations under the Ministry of Social Justice and Empowerment; no commercial revenue is generated and services are provided free of charge to citizens. Go-to-market is direct-to-citizen via the digital portal and a coordinated network of State/UT Commissioners, with outreach through social media, official channels, and events. There are no external investors, shareholders, or private ownership interests, and the entity is not a candidate for conventional commercial investment.

Name

Chief Commissioner for Persons with Disabilities

Legal name

Office of Chief Commissioner for Persons with Disabilities

Website

https://ccdisabilities.nic.in

Company type

Public

Founded year

1995

Operating status

Operating

Headcount range

1–10 employees

Short description

The Chief Commissioner for Persons with Disabilities is a Government of India statutory body that exercises quasi-judicial authority to redress grievances and enforce rights of persons with disabilities under the RPwD Act 2016, serving citizens nationwide through online hearings and accessibility-focused digital services.

Ownership category

akta.pro rank

Headquarters

HQ city

New Delhi

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Funded Operations: The office is a statutory body under the Ministry of Social Justice and Empowerment, funded through government budgetary allocations. No commercial revenue generation.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

The Office of the Chief Commissioner for Persons with Disabilities (CCPD) is a statutory quasi-judicial body under India's Ministry of Social Justice and Empowerment that safeguards the rights of persons with disabilities under the Rights of Persons with Disabilities Act, 2016. It receives and adjudicates grievances through online/hybrid hearings, issues binding orders, monitors accessibility compliance, and enforces equal opportunity policies across India.

Product overview

The Office of Chief Commissioner for Persons with Disabilities operates as a unified digital platform offering multiple accessibility-focused services including the main government portal, an AI-powered chatbot (Divya ChatBot), Video Relay Service for deaf individuals, and an online hearing system. The Sugamya Bharat mobile app extends accessibility services to Android users, while the S3WaaS (Secure, Scalable and Sugamya Website as a Service) framework enables accessible government websites.

Differentiator

Problem solved

Functional benefit

Products and services

• Grievance Redressal Service
• Online Hearing System
• Divya ChatBot
• Video Relay Service
• Sugamya Bharat App Mobile application supporting the Accessible India (Sugamya Bharat) campaign for persons with disabilities. Available on Google Play Store and provides accessibility-related information and compliance tools.

Named customers2 records

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• National Informatics Centre (NIC)coreTechnology or IntegrationNIC developed and hosts the official website of the Office of Chief Commissioner for Persons with Disabilities. NIC is under the Ministry of Electronics & Information Technology, Government of India, providing digital infrastructure and web services.
• Department of Empowerment of Persons with Disabilities (DEPwD)coreStrategic or Co-development PartnerDEPwD is the parent ministry under which the CCPD operates. DEPwD handles policy implementation for empowerment of persons with disabilities and maintains related websites including UDID portal.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Market position

Weaknesses4 records

Competitive moat3 records

Customer concentration

• Xx.com/Office_of_CCPD
• YouTubeyoutube.com/live/_KUwNrYvK5s?si=0vglqhG-h8kaVT5w
• Facebookfacebook.com/OfficeofCCPD
• Instagraminstagram.com/office_of_ccpd
• LinkedInlinkedin.com/company/chief-commissioner-for-persons-with-disabilities

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Chief Commissioner for Persons with Disabilities