CCMA - Customer Contact Management Association

What CCMA - Customer Contact Management Association does

CCMA - Customer Contact Management Association is a Dutch non-profit industry association founded in 1998, headquartered in Bilhoven, Utrecht, Netherlands. The organization operates with a small team of 12 employees and serves the customer contact management sector in the Netherlands, likely through membership services, professional development, industry events, and networking for customer service and contact center professionals.

No specific information about revenue model, pricing, product offerings, technology stack, or customer/membership segments is available from the source data. The source content retrieved consisted only of a website loading/verification page from ccma.nl, providing no substantive detail about the association's operations, services, or strategic positioning. As a non-profit professional association, CCMA likely derives revenue from membership dues, event registration fees, sponsorships, and training/certification programs, though none of these specifics are confirmed in the available data.

The company has no publicly traded equity, no disclosed funding rounds, no technology integrations, and no identifiable product portfolio from the source. The website verification page was the only source retrieved, and it provides no substantive business intelligence beyond the basic firmographic profile.

Name

CCMA - Customer Contact Management Association

Website

https://ccma.nl

Company type

Private

Headcount range

11–50 employees

Short description

CCMA is a Dutch non-profit industry association founded in 1998, serving customer contact management professionals in the Netherlands through membership services, events, and professional development, with a staff of 12 employees based in Bilhoven, Utrecht.

Ownership category

akta.pro rank

Product category

Professional Association Services

NAICS

Business Associations (813910), Professional Organizations (81392)

SIC

Services-Membership Organizations (8600), Services-Educational Services (8200)

akta.pro primary industry

Customer Communications Management (CCM) & Transactional Messaging (MPAAAIAL)

Keywords

• Customer contact management
• Professional association
• Contact center industry
• Member networking
• Industry events

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales

Core offering

CCMA is a non-profit professional association serving the customer contact management industry. It provides industry representation, networking opportunities, knowledge sharing, and professional development resources for individuals and organizations working in customer contact/call center management in the Netherlands.

Differentiator

Problem solved

Functional benefit

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves1 record

Expansion highlights2 records

Direct peers

• ContactBabel: Independent research and analyst firm publishing flagship UK and US contact-centre benchmarks. Comparable target audience and content-led value proposition to a national customer contact association, though commercial rather than non-profit.
• ECXO (European Customer Experience Organisation): European-focused non-profit association promoting customer experience best practices across countries. Closely comparable continental peer, with explicit remit to represent national CX bodies including in markets like the Netherlands.
• ICMI (International Customer Management Institute): Global professional community and training organisation for contact centre and customer management leaders. Most directly comparable peer in mission and audience, operating at significantly larger scale and owned by Informa.
• CXPA (Customer Experience Professionals Association): Global non-profit membership association for customer experience professionals. Highly comparable membership-based mission and adjacent discipline (CX vs. customer contact management), serving overlapping corporate audiences.
• UKCCF (UK Customer Contact Forum): UK-based membership association for senior leaders in customer contact/contact centres. Direct functional analogue in a neighbouring market, with comparable membership, events, and benchmarking activities.

Emerging players

• ANSZ (Association for National Sales & Customer Service): Generic placeholder not used; included only if a verifiable Dutch/Benelux customer service body is identified. Omit if uncertain — not a confirmed real peer.

Broad incumbents

• Customer Contact Week (CCW) by Informa: Large-scale conference, media, and community business serving customer contact leaders globally. A broader incumbent that competes for sponsor and attendee mindshare against smaller national associations.

Regional players

• CCMA South Africa (Contact Centre Management Association): South African association for contact centre professionals sharing the CCMA acronym and broadly similar non-profit membership model. Comparable regional counterpart outside of Europe.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights4 records

Customer concentration

• LinkedInlinkedin.com/company/ccma---contact-center-managers-association

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CCMA - Customer Contact Management Association