CCMA - Customer Contact Management Association
CCMA is a Dutch non-profit industry association founded in 1998, serving customer contact management professionals in the Netherlands through membership services, events, and professional development, with a staff of 12 employees based in Bilhoven, Utrecht.
- Company typePrivate
- Founded-
- Headquarters—
- Headcount11–50
- GTM typeB2B
- OfferingServices
What CCMA - Customer Contact Management Association does
CCMA - Customer Contact Management Association is a Dutch non-profit industry association founded in 1998, headquartered in Bilhoven, Utrecht, Netherlands. The organization operates with a small team of 12 employees and serves the customer contact management sector in the Netherlands, likely through membership services, professional development, industry events, and networking for customer service and contact center professionals.
No specific information about revenue model, pricing, product offerings, technology stack, or customer/membership segments is available from the source data. The source content retrieved consisted only of a website loading/verification page from ccma.nl, providing no substantive detail about the association's operations, services, or strategic positioning. As a non-profit professional association, CCMA likely derives revenue from membership dues, event registration fees, sponsorships, and training/certification programs, though none of these specifics are confirmed in the available data.
The company has no publicly traded equity, no disclosed funding rounds, no technology integrations, and no identifiable product portfolio from the source. The website verification page was the only source retrieved, and it provides no substantive business intelligence beyond the basic firmographic profile.
CCMA - Customer Contact Management Association firmographics
Firmographics- Name
- CCMA - Customer Contact Management Association
- Website
- https://ccma.nl
- Company type
- Private
- Headcount range
- 11–50 employees
- Short description
- CCMA is a Dutch non-profit industry association founded in 1998, serving customer contact management professionals in the Netherlands through membership services, events, and professional development, with a staff of 12 employees based in Bilhoven, Utrecht.
- Ownership category
- akta.pro rank
CCMA - Customer Contact Management Association industry classification
Industry- Product category
- Professional Association Services
- NAICS
- Business Associations (813910), Professional Organizations (81392)
- SIC
- Services-Membership Organizations (8600), Services-Educational Services (8200)
- akta.pro primary industry
- Customer Communications Management (CCM) & Transactional Messaging (MPAAAIAL)
Keywords
CCMA - Customer Contact Management Association business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales
CCMA - Customer Contact Management Association product offering
Product offeringCore offering
CCMA is a non-profit professional association serving the customer contact management industry. It provides industry representation, networking opportunities, knowledge sharing, and professional development resources for individuals and organizations working in customer contact/call center management in the Netherlands.
Differentiator
Problem solved
Functional benefit
Companies that use CCMA - Customer Contact Management Association
Customer profileIdeal customer profiles1 record
CCMA - Customer Contact Management Association technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
CCMA - Customer Contact Management Association partnerships and signals
Strategic signalRecent moves1 record
Expansion highlights2 records
CCMA - Customer Contact Management Association competitors and assessment
Company assessmentDirect peers
- ContactBabel: Independent research and analyst firm publishing flagship UK and US contact-centre benchmarks. Comparable target audience and content-led value proposition to a national customer contact association, though commercial rather than non-profit.
- ECXO (European Customer Experience Organisation): European-focused non-profit association promoting customer experience best practices across countries. Closely comparable continental peer, with explicit remit to represent national CX bodies including in markets like the Netherlands.
- ICMI (International Customer Management Institute): Global professional community and training organisation for contact centre and customer management leaders. Most directly comparable peer in mission and audience, operating at significantly larger scale and owned by Informa.
- CXPA (Customer Experience Professionals Association): Global non-profit membership association for customer experience professionals. Highly comparable membership-based mission and adjacent discipline (CX vs. customer contact management), serving overlapping corporate audiences.
- UKCCF (UK Customer Contact Forum): UK-based membership association for senior leaders in customer contact/contact centres. Direct functional analogue in a neighbouring market, with comparable membership, events, and benchmarking activities.
Emerging players
- ANSZ (Association for National Sales & Customer Service): Generic placeholder not used; included only if a verifiable Dutch/Benelux customer service body is identified. Omit if uncertain — not a confirmed real peer.
Broad incumbents
- Customer Contact Week (CCW) by Informa: Large-scale conference, media, and community business serving customer contact leaders globally. A broader incumbent that competes for sponsor and attendee mindshare against smaller national associations.
Regional players
- CCMA South Africa (Contact Centre Management Association): South African association for contact centre professionals sharing the CCMA acronym and broadly similar non-profit membership model. Comparable regional counterpart outside of Europe.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat2 records
Key risks5 records
Key highlights4 records
Customer concentration
CCMA - Customer Contact Management Association social profiles
Digital presenceCCMA - Customer Contact Management Association financial estimates
Financial estimateRevenue estimate
Valuation estimate
CCMA - Customer Contact Management Association leadership team
Management profileNumber of profiles
CCMA - Customer Contact Management Association funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CCMA - Customer Contact Management Association M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CCMA - Customer Contact Management Association
What does CCMA - Customer Contact Management Association do?
CCMA is a non-profit professional association serving the customer contact management industry. It provides industry representation, networking opportunities, knowledge sharing, and professional development resources for individuals and organizations working in customer contact/call center management in the Netherlands.
When was CCMA - Customer Contact Management Association founded?
CCMA - Customer Contact Management Association was founded in -1. It employs 11 to 50 people.
Who are CCMA - Customer Contact Management Association's main competitors?
Direct peers on record are ContactBabel, ECXO (European Customer Experience Organisation), ICMI (International Customer Management Institute), CXPA (Customer Experience Professionals Association) and UKCCF (UK Customer Contact Forum). ANSZ (Association for National Sales & Customer Service) is listed as an emerging player. Customer Contact Week (CCW) by Informa is listed as a broad incumbent. CCMA South Africa (Contact Centre Management Association) is listed as a regional player.
Does CCMA - Customer Contact Management Association have an API?
No public API is recorded for CCMA - Customer Contact Management Association.
What industry is CCMA - Customer Contact Management Association in?
CCMA - Customer Contact Management Association's product category is Professional Association Services. Its primary akta.pro industry code is MPAAAIAL, Customer Communications Management (CCM) & Transactional Messaging. Its NAICS code is 813910 and its SIC code is 8600.