Customer Service & Call Center Verband Deutschland e. V. (CCV)

Name

Customer Service & Call Center Verband Deutschland e. V. (CCV)

Legal name

Customer Service & Call Center Verband Deutschland e. V. (CCV)

Website

https://cc-verband.de

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Trade Association Services

NAICS

Business Associations (813910), Business, Professional, Labor, Political, and Similar Organizations (8139)

SIC

Services-Membership Organizations (8600)

akta.pro primary industry

Customer Communications Management (CCM) & Transactional Messaging (MPAAAIAL)

Keywords

• Industry association
• Regulatory advocacy
• Professional networking
• Industry events
• Membership services

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Membership Dues: The CCV is primarily funded through annual membership fees paid by customer service and call center companies. Benefits include networking, industry representation, working groups, access to member-only resources, and the use of a free tender portal.
2. Event Participation Fees: Revenue is generated from ticketed events including the annual CSVD (Customer Service Vision Day), regional meetings, webinars, workshops, and the annual conference. Sponsor fees from Gold, Silver, and Platinum sponsors also contribute to revenue.
3. Publications and Whitepapers: The CCV publishes studies, whitepapers, and brochures. Revenue may be generated from sale or download of publications (e.g., CCV Whitepaper series on minimum wage, AI, payroll transformation).

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

CCV is a German non-profit industry association (e.V.) that represents the customer service and call center sector. It offers paid membership with benefits including regulatory advocacy, networking across four regional groups, working groups, exclusive whitepapers, and the annual CCV Quality Award program. It also operates a free neutral tender portal (Ausschreibungsportal) and runs flagship events such as the Customer Service Vision Day (CSVD).

Product overview

The CCV is a German industry association (Brancheverband) representing the call and contact center sector. It does not offer a commercial software product; rather, it provides member services including a tendering portal (Ausschreibungsportal) for connecting organizations with call center providers, organizes industry events such as the annual CSVD (Customer Service Vision Day) and regional meetings, and runs the CCV Quality Award program to recognize excellence in customer service. The association also publishes research, whitepapers, and maintains working groups on topics including AI & Robotics, Quality & Training, and Legal & Regulatory affairs.

Differentiator

Problem solved

Functional benefit

Brands

• CCV Quality Award: Annual quality award for excellence in customer service and contact center operations
• Customer Service Vision Day (CSVD)
• dialogXplosion
• CCV-Netzwerk Frauen im Verband

Products and services

• CCV Membership
• Ausschreibungsportal (Tender Portal)
• CCV Quality Award
• Customer Service Vision Day (CSVD)

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered minor and core.

• Poly (HP)minorGTM or Marketing PartnerPoly is a Silver Sponsor of the CCV. Poly/HP provides hybrid collaboration solutions (headsets, video conferencing equipment) and sponsors CCV events. Uwe Remy (Hybrid Collaboration Expert at Poly/HP) has spoken at CCV regional meetings.
• CognigycoreGTM or Marketing PartnerCognigy is a Platinum Sponsor of the CCV and winner of the CCV Quality Award 2025. Cognigy provides AI-powered customer service automation solutions. The partnership includes sponsor visibility, event participation, and joint industry promotion.
• Jabra/GNcoreGTM or Marketing PartnerJabra (part of the GN Group) is a Gold Sponsor of the CCV and has supported CCV activities since 2010. Jabra provides headsets and video conferencing solutions and sponsors CCV regional meetings and events.
• Nuance CommunicationsminorGTM or Marketing PartnerNuance is a Gold Sponsor of the CCV. Nuance provides conversational AI and voice recognition technology for customer service applications.
• CalabriocoreGTM or Marketing PartnerCalabrio is a Platinum Sponsor of the CCV. Calabrio provides workforce optimization (WFO), quality management, and analytics solutions for contact centers. It sponsors CCV events and provides software demonstrations at CCV regional meetings.
• ADVERB – Agentur für VerbandskommunikationminorImplementation/ SI/ Consulting PartnerADVERB (Berlin, Germany) was responsible for the original design and programming of the CCV website.
• TalkdeskminorGTM or Marketing PartnerTalkdesk is a CCV partner and member. Talkdesk provides cloud contact center solutions. Tobias Braun (Strategic Solution Engineer at Talkdesk) presented at a CCV online event on AI in contact centers.
• VIER (VIER GmbH)minorGTM or Marketing PartnerVIER is an event sponsor and partner of the CCV. VIER provides AI-based customer dialogue and communication solutions. Sirke Reimann (CISO at VIER) spoke at a CCV regional meeting on contact center security and compliance. VIER sponsored the 'Recht im Customer Service' online event.

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• BVMW (Bundesverband mittelständische Wirtschaft): German SME and mid-market business association. Not a direct contact center industry body but comparable as a large German non-profit membership organization with advocacy, networking, and events serving a broader constituency that includes customer service operations.
• Bitkom: Germany's leading digital industry association covering IT, telecoms, and digital services. Broader than CCV in scope but materially overlaps in advocacy on AI, data protection, and digital transformation topics that affect German call center and customer service members.

Regional players

• Customer Contact Professionals Association (CCPA): Australia and New Zealand-based association for customer contact professionals. Comparable to CCV as a national/regional industry body with awards, events, and professional development programs serving the contact center sector.
• Contact Centre Association (CCA) UK: UK-based association for the contact center industry. A regional peer to CCV with comparable mission (membership representation, awards, benchmarking) but focused on the UK market rather than Germany.
• Association Française de la Relation Client (AFRC): French industry association for customer relations and contact centers. Comparable in structure and mission to CCV but serving the French market, offering insight into how European national-level industry associations operate alongside EU-level bodies.

Direct peers

• European Contact Centre & Customer Service Alliance (ECCCSA): Pan-European industry association for the contact center and customer service sector. Directly comparable to CCV as a peer trade body representing the same industry at a different (continental) geographic level, with overlapping member companies and parallel regulatory advocacy on EU matters like the AI Act.
• ICMI (International Customer Management Institute): Global community and industry body for contact center and customer service professionals. Closely comparable to CCV in mission (industry development, training, awards, events) and member composition, though operating at a larger global scale rather than a single national market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ccv_de
• YouTubeyoutube.com/user/CallCenterVerband
• Facebookfacebook.com/callcenterverband
• LinkedInlinkedin.com/company/ccvev
• Instagraminstagram.com/ccv_de

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Customer Service & Call Center Verband Deutschland e. V. (CCV)