CAPAE-Ouest - centre antipoison vétérinaire

What CAPAE-Ouest - centre antipoison vétérinaire does

CAPAE-Ouest (Centre Antipoison Animal et Environnemental de l'Ouest) is a free public veterinary toxicology hotline and information service operated as an integral unit of Oniris, the French École nationale vétérinaire, agroalimentaire et de l'alimentation, headquartered at La Chantrerie, Nantes (44307 NANTES Cedex 3). Founded in 1992 with a current team of 9 employees comprising teaching researchers, practicing veterinarians, and veterinary students, the center provides 24/7 telephone toxicology consultation (02 40 68 77 40; general inquiries 8h30 to midnight) to both veterinary professionals and the general public across West France (Pays de la Loire). Its service scope covers five core toxin categories — medications and drugs, toxic plants, venomous animals, pesticides, and household products — supported by an online information portal (centre-antipoison-animal.com) and an online case declaration system that feeds the internal CAPATOX database, which retains poisoning case records for 20 years under RGPD-compliant governance.

The center's underlying technology stack is modest and human-expertise-centric: the proprietary CAPATOX database is the only named technical asset, distinguished primarily by its 20-year longitudinal case corpus rather than by any algorithmic sophistication. There is no app, no API, no SDK, and no disclosed AI or automation layer; service delivery rests on credentialed staff answering a single shared telephone number. A linked Centre Antipoison Environnemental de l'Ouest extends the mission to environmental pollution advisory without a separately disclosed operating team. Distribution is direct-to-user via the hotline, the website, and a Facebook page (CAPAE.Ouest), with awareness generated through word-of-mouth among veterinary practitioners rather than paid marketing.

Commercially, CAPAE-Ouest generates no direct revenue from service users: the hotline and information portal are provided free of charge to ensure universal access. Operating funding derives from a combination of institutional support from Oniris and voluntary donations from veterinarians and private individuals, accepted via an online portal or by check made out to the agent comptable of Oniris. The organization has no external investors, no funding rounds, no disclosed budget, and no commercial revenue streams, classifying it as a non-commercial public-service unit of a government educational institution rather than a revenue-generating enterprise.

Name

CAPAE-Ouest - centre antipoison vétérinaire

Legal name

CAPAE - Centre Antipoison Animal Oniris

Website

https://centre-antipoison-animal.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

CAPAE-Ouest is a free 24/7 veterinary toxicology hotline and information service in Nantes, France, operated by Oniris veterinary school to advise veterinarians and pet owners across West France on poisoning emergencies.

Ownership category

akta.pro rank

Headquarters

HQ city

Nantes

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Others

Revenue model

1. Free Public Service (Government Funded): Free telephone consultation service funded by public institutional support from Oniris veterinary school. No direct revenue generation from service users.
2. Voluntary Donations: The center relies on voluntary contributions from veterinarians and private individuals to sustain its free operations.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

CAPAE-Ouest operates a free 24/7 veterinary toxicology hotline and complementary online information portal, providing expert poisoning advice for animals and environmental hazards to veterinarians, pet owners, and the general public. The service is staffed by teaching researchers, veterinarians, and veterinary students from Oniris veterinary school and is supported by an internal database (CAPATOX) used to record, manage, and analyze poisoning cases over a 20-year retention window.

Product overview

CAPAE-Ouest is a poison control center for animals and the environment, operating as a service of Oniris (École nationale vétérinaire agroalimentaire et de l'alimentation). The organization provides a free 24/7 veterinary toxicology hotline for veterinarians and the public, supported by a comprehensive online information portal covering five main categories: toxic medications/drugs, toxic plants, venomous animals, pesticides, and household products. The center maintains the CAPATOX internal database for case management and offers a case declaration system for reporting poisoning incidents. All services are provided free of charge, with funding supported by voluntary contributions.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Veterinary Toxicology Hotline A free 24/7 telephone consultation service for veterinarians and pet owners that provides expert toxicology guidance on animal poisoning incidents and environmental hazards.
• CAPATOX Poison Case Database An internal database system storing and managing animal poisoning case data with 20 years of retention, used to support toxicology consultation and research at the center.
• Case Declaration System An online portal that allows veterinarians and pet owners to submit poisoning case reports, contributing to the center's toxicology reference base.
• Toxic Substances Information Portal A comprehensive online information resource detailing toxic plants, venomous animals, medications, pesticides, and household products dangerous to animals, accessible free of charge.
• Donation System An online and check-based donation system that allows veterinarians and private individuals to financially support the center's free toxicology services.

Quantifiable outcome

• Free service ensuring universal access to toxicology expertise
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• Oniris - Ecole nationale vétérinaire, agroalimentaire et de l'alimentationcoreStrategic or Co-development PartnerCAPAE-Ouest is an integral service of Oniris veterinary school. The center is staffed by teaching researchers, veterinarians, and veterinary students from the institution. This partnership provides institutional backing, research capabilities, and academic credibility. Data governance falls under the responsibility of Oniris's Director General.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ASPCA Animal Poison Control Center:

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CAPAE.Ouest
• LinkedInlinkedin.com/company/capae-ouest

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CAPAE-Ouest - centre antipoison vétérinaire