Alcaldía de Chacao

What Alcaldía de Chacao does

Alcald\u00eda de Chacao is the municipal government of Chacao Municipality in the Metropolitan District of Caracas, Miranda State, Venezuela, operating since the early 1990s under current governance structures (with the founding of the PoliChacao and Cultura Chacao institutes in 1993). The municipality delivers public services to its residents, businesses, and corporate entities across five core functions: citizen security through PoliChacao (300+ officers), healthcare through Salud Chacao (7 ambulatories plus headquarters operating for 26 years), civil registry and municipal justice, public works and urban planning, and social development programs. Its technology stack centers on the Oficina Virtual digital government platform, WhatsApp Business API for citizen communication, an integrated CISE emergency response center, a seismic alert system deployed after the June 2024 earthquake, and a security camera network described as the most modern in Venezuela. The operating model is tax-funded, with revenue derived from municipal property taxes, business licenses, permits, civil registry fees, and traffic fines collected through the Direcci\u00f3n de Administraci\u00f3n Tributaria (DAT). Distribution occurs through the Torre Atrium headquarters, 7 health clinics, a network of specialized municipal offices (Civil Protection, Social Development, Municipal Justice, Public Works, Children's Rights Council), and digital channels including Oficina Virtual and Twitter/X, Facebook, Instagram, and Telegram. Governance is led by Mayor Gustavo Duque S\u00e1ez (elected 2017, 63% of vote) supported by 403 employees across multiple autonomous institutes and foundations. Recent strategic activity has centered on post-earthquake reconstruction, with partnerships established with the Inter-American Development Bank, World Bank, UNDP, Stanford University, and the Colegio de Ingenieros de Venezuela for structural assessment protocols.

Name

Alcaldía de Chacao

Legal name

Alcaldía de Chacao

Website

https://chacao.gob.ve

Company type

Public

Founded year

2017

Operating status

Operating

Short description

Alcald\u00eda de Chacao is the municipal government of Chacao Municipality in Caracas, Venezuela, delivering public services including health, security, civil registry, permits, and social programs to approximately 403 employees serving residents and businesses within its jurisdiction.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Justice, Public Order, and Safety Activities (922), Administration of Environmental Quality Programs (9241)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH), Environmental Permitting & Impact Assessment (EIA/NEPA) (BPAIAMAK)

Keywords

• Municipal government services
• Public administration
• Civil registry services
• Urban planning permits
• Citizen security services

Headquarters

HQ city

Chacao, Caracas

HQ country

Venezuela

HQ region

Latin America

Offices15 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Municipal Tax Collection: Collection of municipal taxes including property taxes, business licenses, and administrative fees through the Dirección de Administración Tributaria (DAT). Revenue funds education, health, security, public works, and social support programs.
2. Permits and Licenses: Revenue from issuing commercial permits, activity licenses, advertising permits, public event permits, and construction/renovation permits.
3. Municipal Fines: Traffic violations and other municipal infractions processed through the police and justice municipal systems.
4. Public Service Fees: Fees for various municipal services including civil registry documents, certifications, and municipal justice procedures.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

The Alcaldía de Chacao is the municipal government of Chacao Municipality in Caracas, Venezuela. It delivers public administration services to residents and businesses within its jurisdiction, including health care (Salud Chacao), public safety (PoliChacao), civil registry, permits and licensing, tax collection, public works, social development, education, cultural programming, and emergency response. The municipality also operates the Oficina Virtual online platform for administrative procedures and the Tarjeta Vecinal Soy Chacao citizen benefits card.

Differentiator

Problem solved

Functional benefit

Brands

• Salud Chacao: Municipal health services providing medical consultations, emergencies, and healthcare programs to residents.
• PoliChacao
• IMAC
• Cultura Chacao
• Soy Chacao
• CISE
• DAT
• Centro Cultural Chacao

Products and services

• Salud Chacao
• Policía de Chacao (PoliChacao)
• Centro Integral de Seguridad y Emergencias (CISE)
• Tarjeta Vecinal Soy Chacao
• Oficina Virtual
• Centro Cultural Chacao
• Fundación Centro Eugenio Mendoza
• Fundación Chacao para la Cultura y el Turismo
• Civil Registry Services
• Business Licenses and Commercial Permits
• Urban Planning Permits
• IMAC Environmental Services
• Instituto de Movilidad Urbana
• Sistema de Alertas Sísmicas Seismic alert system for the municipality providing early warning for earthquake preparedness, implemented following the June 2024 double earthquake disaster.

Quantifiable outcome

• Over 2,995 patients attended through Salud Chacao following the June 2024 earthquake
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability1 record

Feature4 records

Partnerships

Ten partnerships are on record, tiered minor and core.

• United States Embassy (Encargado de Negocios John Barrett)minorOthersDiplomatic engagement to discuss local development progress and strategic perspectives. Topics included local governance policies, foreign capital attraction, and democratic strengthening.
• Stanford University (Professor Eduardo Miranda)coreStrategic or Co-development PartnerAcademic partnership with Stanford University professor for structural engineering expertise in building damage assessment following the earthquake.
• Colegio de Ingenieros de VenezuelacoreStrategic or Co-development PartnerTechnical collaboration with the national engineering association for structural inspections and building safety evaluations.
• Fundación Empresas PolarminorStrategic or Co-development PartnerEducational alliance providing teacher training with strategies and tools for reading and writing development in students.
• Fundación Telefónica Movistar (Profuturo)minorStrategic or Co-development PartnerDigital competency development program for teachers and students to improve classroom learning practices through technology.
• Fundación Ana FrankminorStrategic or Co-development PartnerEducational program promoting recreational and reflective reading through the Anne Frank diary.
• PROVIVE (ONG)minorStrategic or Co-development PartnerValue formation program supporting students through reading stimulation.
• Embajada de JapónminorStrategic or Co-development PartnerCultural exchange program 'Hola Japón' providing recreational activities to learn about Japanese culture.
• Gecko TravelminorStrategic or Co-development PartnerPartnership for bird observation workshops introducing participants to Caracas bird watching.
• Cámara Nacional de la ConstruccióncoreStrategic or Co-development PartnerCollaboration with the construction chamber for structural engineering assessments and reconstruction planning.

Scale indicators10 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Alcaldía de Baruta: Adjacent Caracas metropolitan municipality (also one of the 5 municipalities of the Caracas Metropolitan District) operating the same set of municipal services — health, police, permits, tax collection — with a comparable population and budget profile; the most direct operational peer.
• Alcaldía de El Hatillo: Another Caracas metropolitan municipality with a similar wealthy-residential profile and comparable municipal service portfolio; competes for residents, corporate HQs, and tax base within the same metropolitan area.
• Alcaldía de Sucre: Caracas metropolitan municipality operating identical municipal-government functions at similar scale; provides a direct benchmark for service delivery, digital-government maturity, and tax-collection efficiency.
• Alcaldía de Caracas (Municipio Libertador): The fifth Caracas metropolitan municipality and largest by population; provides the upper-bound benchmark for municipal service scope, although at materially greater scale than Chacao.

Broad incumbents

• Prefeitura de São Paulo: Large Latin American municipal government operating the same end-to-end portfolio of health, security, education, permits, and urban planning services; a regional broad incumbent peer useful for benchmarking digital-government and integrated-emergency capabilities at scale.
• Municipalidad de Lima Metropolitana: Capital-city municipal government in a Latin American market with overlapping service mandates (security, permits, civil registry, social programs); comparable at the broad-instrument level though substantially larger in scope.
• Alcaldía Mayor de Bogotá: Major Andean capital-city government operating health, police, education, permits, and emergency services with comparable digital-government ambitions; useful as a regional broad-incumbent benchmark for citizen-facing platforms and disaster response.
• Alcaldía de Medellín: Latin American municipal government recognized for digital-innovation leadership (similar to Chacao's positioning); provides a benchmark for how mid-sized Latin American municipalities scale digital government and security infrastructure.

Others

• BID (Inter-American Development Bank): Not a peer operator but a key financing/technical-partner counterparty for Chacao's post-earthquake reconstruction; adjacent because the protocols it provides directly shape Chacao's reconstruction capability and capital pipeline.
• United Nations Development Programme (UNDP): Adjacent enabling organization providing reconstruction protocols and structural-safety expertise to Chacao; included as a thematically-related ecosystem participant rather than a direct competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/chacao
• Facebookfacebook.com/alcaldiadechacao
• Instagraminstagram.com/alcaldiachacao

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alcaldía de Chacao