City of Charles Sturt
The City of Charles Sturt is a South Australian local government authority serving approximately 130,000 residents across Adelaide's western suburbs. Operated under the Local Government Act 1999, it delivers statutory municipal services including rates, waste management, libraries, planning approvals, and community programs through a multi-channel digital and physical infrastructure.
- Company typePublic
- Founded1997
- HeadquartersWoodville, Australia
- Headcount251–500
- GTM typeB2C
- OfferingServices
What City of Charles Sturt does
The City of Charles Sturt is a statutory local government authority operating under the Local Government Act 1999 in South Australia, serving approximately 130,000 residents from over 105 cultural backgrounds in Adelaide's western metropolitan area. The council was proclaimed on 1 January 1997 through the merger of the former City of Hindmarsh Woodville and the City of Henley and Grange, and is governed by a Mayor (Angela Evans), Deputy Mayor (Edgar Agius), and 16 Councillors representing 8 wards, supported by 364 employees.
Core service delivery is structured around ten primary product lines: a Salesforce Experience Cloud-based Customer Portal providing 24/7 self-service for service requests and rate payments; a My Local Services mobile application; a network of six library branches plus mobile library with digital collections (e-books, Hoopla streaming, Fiero Code education platform, Gale research databases); municipal waste and recycling services operated through contractor Cleanaway and joint authority CAWRA; community centres for venue hire; public health services (immunisation, food safety, Legionella control); development and building assessment via the PlanSA state portal; the Your Say Charles Sturt community consultation platform; the Kaleidoscope community magazine; and the West Water recycled water program.
Revenue is generated through three primary streams: council rates levied annually on property owners based on capital value (recurring subscription), statutory fees and charges for development applications, parking, pet registration, and facility hire (transaction-based), and federal/state government grants for infrastructure and community programs. Distribution operates through a hybrid multi-channel model combining the online Customer Portal, phone contact centre ((08) 8408 1111), in-person service at the Civic Centre (72 Woodville Road, Woodville), and the physical library and community centre network. Service delivery partnerships include Cleanaway (waste collections), CAWRA (joint waste authority), PlanSA (development assessment portal), TAFE SA, and the University of South Australia.
City of Charles Sturt firmographics
Firmographics- Name
- City of Charles Sturt
- Legal name
- City of Charles Sturt
- Website
- https://charlessturt.sa.gov.au
- Company type
- Public
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- The City of Charles Sturt is a South Australian local government authority serving approximately 130,000 residents across Adelaide's western suburbs. Operated under the Local Government Act 1999, it delivers statutory municipal services including rates, waste management, libraries, planning approvals, and community programs through a multi-channel digital and physical infrastructure.
- Ownership category
- akta.pro rank
City of Charles Sturt industry classification
Industry- Product category
- Local Government Services
- NAICS
- Administration of Housing Programs, Urban Planning, and Community Development (9251), Water, Sewage and Other Systems (2213)
- SIC
- Sanitary Services (4950)
- akta.pro primary industry
- Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)
- akta.pro secondary industries
- Street & Public Space Litter Collection (Municipal Cleaning) (BPALAAAE), Street & Public-Space Litter Collection (Bins, Parks, Transit) (EUAIAAAG)
Keywords
Where City of Charles Sturt is headquartered
LocationHeadquarters
- HQ city
- Woodville
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
City of Charles Sturt business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Supply Chain, Others
Revenue model
- Council Rates: Local government rates (property taxes) constitute the primary revenue source for council operations, funding core services including waste collection, road maintenance, libraries, and community services.
- Fees and Charges: Various statutory fees for development applications, parking fines, pet registrations, health inspections, and other council services.
- Government Grants: Federal and state government grants for infrastructure projects, community services, and operational funding.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Council Rates - Annual property rates based on capital value |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels7 records
City of Charles Sturt product offering
Product offeringCore offering
City of Charles Sturt is a local government council in South Australia providing municipal services to approximately 130,000 residents in Adelaide's western suburbs. Core offerings include waste and recycling collection, library services (six branches plus mobile), community centre hire, health services, development and building approvals, parks and recreation, immunisation programs, pet and animal management, and recycled water services. Services are funded primarily by council rates on properties and supported by fees, charges, and government grants.
Product overview
City of Charles Sturt operates as a local government council providing integrated public services to approximately 130,000 residents across Adelaide's western suburbs. The council offers a unified service portfolio centered on its Salesforce-based Customer Portal (charlessturt.my.site.com) as the primary digital access point, complemented by the My Local Services mobile app, physical library network (six branches with digital collections), waste and recycling services, community centres, health services, development/building services, and the Your Say Charles Sturt community engagement platform. Services are delivered through a combination of online self-service tools, physical facilities, and partner-operated services (Cleanaway for waste). The Digital Library extends physical collections with e-resources including e-books, streaming, and educational platforms.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Portal Online self-service platform built on Salesforce Experience Cloud that enables residents to submit service requests, report issues (potholes, footpaths, litter), track progress, view community requests on a map, and access rates/payment functionality 24/7.
- My Local Services App Smartphone mobile application providing residents with access to council services, news, events, and community information on the go.
- Library Services Network of six library branches (Civic Library Woodville, Findon, Hindmarsh, Ngutungka West Lakes, Ngutungka Henley, Mobile Library) providing physical collections, digital library (e-books, e-audio, e-magazines), 3D printing, computers, Wi-Fi, programs, and home library services.
- Waste and Recycling Services Municipal waste collection including garbage, recycling, and organics bins; hard waste collection; recycling centers; food waste recycling (kitchen caddies); soft plastic recycling trial; and hard-to-recycle stations.
- Community Centres Multiple community spaces for hire including Cheltenham, Findon, Seaton, Ngutungka Henley, Ngutungka West Lakes, Bower Cottages, 19 on Green, halls and town halls.
- Health Services Public health services including immunisation programs, food safety inspections and business notifications, Legionella control, beauty and tattoo business oversight, public pools and spas regulation, and syringe disposal.
- Development and Building Services Planning and building approval services, development application tracking, building inspections, land division, council assessment panel, and application tracking register.
- Your Say Charles Sturt (Community Engagement Platform) Online community consultation portal enabling residents to provide feedback on council projects, plans, and developments through the Your Say Charles Sturt initiative.
- Digital Library Collection Online digital resources including e-books, e-audiobooks, e-magazines, research databases (Gale), Story Box, ERA books online, Hoopla streaming, and Fiero Code coding education platform.
- Recycled Water (West Water) Recycled water supply service for residents with account management, usage monitoring, and payment functionality through the West Water program.
Companies that use City of Charles Sturt
Customer profileSegments3 records
Ideal customer profiles3 records
City of Charles Sturt technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
City of Charles Sturt partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Central Adelaide Waste and Recycling Authority (CAWRA)coreJoint authority with other Adelaide councils for shared waste management and recycling services. CAWRA provides coordinated waste strategy, processing facilities, and recycling programs across member councils.
- CleanawaycoreExternal contractor managing bin collections, waste pickup services, and waste facility operations for the council area.
- TAFE SAminorFashion Industry Training Program students designed civic robes (winter and summer) for the Mayor in 2015, manufactured by TAFE lecturer.
- University of South Australia (Jewellery Design Program)minorStudents from Uni SA Jewellery Design program submitted designs for the Mayor's Chain of Office; winning design by Kylie Keers was selected and manufactured.
- PlanSAcoreState Government development portal for lodging and tracking development applications, integrated with council assessment processes.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
City of Charles Sturt competitors and assessment
Company assessmentDirect peers
- City of Holdfast Bay: Adelaide metropolitan LGA operating the same statutory functions (rates, waste, planning, community services) under the same state act. Comparable in service delivery model and digital service maturity.
- City of Tea Tree Gully: Established Adelaide metropolitan council serving a similarly sized population with the same local government service portfolio. Comparable in operational scale, digital channels and community infrastructure footprint.
- City of Adelaide: Capital city council operating under the same SA legislative framework, delivering the same core municipal services. Comparable in digital service maturity and urban service intensity, though smaller resident base.
- City of Onkaparinga: Larger South Australian metropolitan council operating the same suite of municipal services under the Local Government Act 1999, providing scale-comparable benchmarking for service delivery and digital infrastructure investment.
- City of Burnside: Adelaide metropolitan council with directly comparable service portfolio and population scale. Useful peer for benchmarking digital service delivery and community engagement maturity.
- City of Marion: South Australian metropolitan council of comparable size and service scope, with shared waste authority participation and overlapping community infrastructure (libraries, recreation centres, planning services).
- City of Mitcham: Adelaide metropolitan council with overlapping service mandate (rates, waste, libraries, planning, recreation) and similar resident base scale. Useful benchmark for service delivery efficiency.
- City of West Torrens: Neighbouring Adelaide western-suburbs council delivering the same suite of local government services under the Local Government Act 1999. Highly comparable in service mix, population profile, and partner ecosystem (including CAWRA).
- City of Norwood Payneham & St Peters: Inner-east Adelaide metropolitan council offering the same statutory services (rates, waste, libraries, development assessment, community centres) to a comparable resident population.
- City of Port Adelaide Enfield: Adjacent Adelaide metropolitan LGA council providing directly comparable municipal services (rates, waste, libraries, community centres, development assessment) to a similar-sized western-suburbs population. Closest geographic and functional peer to Charles Sturt.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
City of Charles Sturt social profiles
Digital presenceCity of Charles Sturt financial estimates
Financial estimateRevenue estimate
Valuation estimate
City of Charles Sturt leadership team
Management profileNumber of profiles
Profiles2 records
City of Charles Sturt funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City of Charles Sturt M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City of Charles Sturt
What does City of Charles Sturt do?
City of Charles Sturt is a local government council in South Australia providing municipal services to approximately 130,000 residents in Adelaide's western suburbs. Core offerings include waste and recycling collection, library services (six branches plus mobile), community centre hire, health services, development and building approvals, parks and recreation, immunisation programs, pet and animal management, and recycled water services. Services are funded primarily by council rates on properties and supported by fees, charges, and government grants.
Is City of Charles Sturt a public or private company?
City of Charles Sturt is a public company. It is classified as state government owned and is currently operating.
When was City of Charles Sturt founded?
City of Charles Sturt was founded in 1997. It employs 251 to 500 people.
Where is City of Charles Sturt based?
City of Charles Sturt is headquartered in Woodville, Australia, in the Oceania region.
How does City of Charles Sturt make money?
Three revenue lines are on record. Council Rates are the primary driver. The others are fees and Charges and government Grants.
Who are City of Charles Sturt's main competitors?
Direct peers on record are City of Holdfast Bay, City of Tea Tree Gully, City of Adelaide, City of Onkaparinga, City of Burnside, City of Marion, City of Mitcham, City of West Torrens, City of Norwood Payneham & St Peters and City of Port Adelaide Enfield.
Does City of Charles Sturt have an API?
No public API is recorded for City of Charles Sturt.
What industry is City of Charles Sturt in?
City of Charles Sturt's product category is Local Government Services. Its primary akta.pro industry code is BPAIACAJ, Housing & Neighborhood Services (Local Housing Programs), with a secondary code of BPALAAAE, Street & Public Space Litter Collection (Municipal Cleaning). Its NAICS code is 9251 and its SIC code is 4950.