Chemist Warehouse New Zealand

Name

Chemist Warehouse New Zealand

Legal name

Pharmacy Investments 9 Limited

Website

https://chemistwarehouse.co.nz

Company type

Private

Operating status

Operating

Ownership category

akta.pro rank

Product category

Retail Pharmacy

NAICS

Pharmacies and Drug Retailers (45611), Health and Personal Care Retailers (456)

SIC

Retail-Drug Stores And Proprietary Stores (5912)

akta.pro primary industry

Discount Drugstores (Value-Focused Chain Pharmacies) (CRAEAHAA)

akta.pro secondary industries

Pharmacy & Health Essentials Delivery (CRAFAFAI), Health, Wellness & Pharmacy Online Retailers (CRAFADAG)

Keywords

• Discount pharmacy retail
• Online prescription services
• Health and beauty products
• Pharmacist consultation services
• Retail pharmacy New Zealand

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure, Technology or R&D, Others

Revenue model

1. Retail Product Sales: One-time transaction sales of health, beauty, wellness, and pharmacy products through online and physical store channels. Products include fragrances, vitamins, supplements, cosmetics, skin care, baby care, sexual health products, medicines, dental care, and household items.
2. Prescription Medicines: Dispensing and sale of prescription medications. The company accepts both eScripts and paper prescriptions, focusing on non-subsidised prescriptions for online fulfilment. Pharmacists review prescriptions and provide counselling services.
3. Pharmacist Services: Professional pharmacist consultation services including melatonin dispensing for insomnia, Maviret for Hep C treatment, oral contraceptive supply without prescription, erectile dysfunction assessment, UTI antibiotic provision, and emergency contraceptive services. Some services may be fully or partially funded for eligible patients.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

Chemist Warehouse New Zealand operates an online and physical discount pharmacy retail business selling health, beauty, wellness, and consumer healthcare products at prices below recommended retail price. The licensed pharmacy offers prescription dispensing, over-the-counter pharmacist consultations, immunisations, medical certificates, and other pharmacist-led services alongside its broad retail assortment. Revenue is driven primarily through product sales complemented by service fees from pharmacist consultations and dispensing.

Product overview

Chemist Warehouse New Zealand is an online pharmacy and retail health/beauty store offering a comprehensive range of health, wellness, and beauty products. The platform operates as both an e-commerce website with nationwide delivery and a network of physical stores. Key offerings include prescription services (via eScript or paper), pharmacist consultations (Melatonin, Maviret, oral contraceptives, erectile dysfunction, UTIs, emergency contraception, immunisations), over-the-counter medicines, vitamins and supplements, beauty and skincare products, cosmetics, baby care, and household items. The business model combines low-price positioning with convenience services including Click & Collect (typically 4 hours), Fast Delivery (same/next day), and online prescription ordering. Payment options include standard credit cards, Buy Now Pay Later services (Afterpay, Zip), and Chinese mobile payments (WeChat Pay, Alipay).

Differentiator

Problem solved

Functional benefit

Products and services

• Prescription Dispensing Licensed pharmacist-led dispensing of prescription medicines, with the ability to upload prescriptions and order online.
• Pharmacist Consultation Over-the-counter pharmacist consultations provided in-store and online to advise on treatment for minor ailments and medicines.
• Immunisation Services Pharmacist-administered vaccinations including flu and COVID-19 vaccines provided to walk-in and online-booked customers.
• Medical Certificates Issuance of medical certificates by pharmacists for eligible conditions, available online and in-store.
• COVID-19 Antiviral Supply Supply of COVID-19 antiviral treatments through the pharmacy channel for eligible patients.
• Click & Collect Online order pickup from a selected Auckland store, allowing customers to collect purchases at no additional shipping cost.
• Subscribe & Save Recurring subscription offering that delivers selected health and household products on a schedule with member pricing.
• Vitamins & Supplements Range of vitamins, minerals, and dietary supplements sold at discounted prices to health-conscious consumers.
• Cosmetics Discounted cosmetics including makeup and beauty accessories sold to retail consumers.
• Weight Management Weight management products including meal replacements and slimming aids sold to adult consumers pursuing weight loss goals.
• Baby Care Infant care products including formula, nappies, toiletries and accessories sold at discount to parents and caregivers.
• Sexual Health Sexual health products including contraceptives and personal wellness items sold discreetly online and in-store to adult consumers.
• Medicines Over-the-counter and pharmacist-supplied medicines sold at discount to consumers seeking relief from common ailments.
• Hair Care Shampoos, conditioners, treatments and styling products sold at discount across online and physical channels.
• Sports Nutrition Protein powders, performance supplements, and sports nutrition products sold to fitness-oriented consumers.
• Household Everyday household consumables and general merchandise sold at discount to value-oriented shoppers.
• Dental & Oral Hygiene Toothpaste, toothbrushes, mouthwash and oral care products sold at discount to general consumers.
• Quit Smoking Nicotine replacement therapy and smoking cessation aids sold to consumers seeking to quit smoking.
• Fragrances Discounted fragrance products sold online and in-store to general consumers seeking value pricing on branded and own-range perfumes.
• Skin Care Skincare product assortment including cleansers, moisturisers, treatments and sun care offered at discount to everyday consumers.

Named customers1 record

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Partnerships

13 partnerships are on record, tiered minor.

• ANZ BankminorOthersPayment and financial services partner. ANZ payment options available for customer transactions.
• ASB BankminorOthersPayment and financial services partner. ASB payment options available for customer transactions.
• BNZ BankminorOthersPayment and financial services partner. BNZ payment options available for customer transactions.
• WestpacminorOthersPayment and financial services partner. Westpac payment options available for customer transactions.
• Co-operative BankminorOthersPayment and financial services partner. Co-operative Bank payment options available for customer transactions.
• VisaminorOthersPayment processing partner enabling credit and debit card transactions.
• MastercardminorOthersPayment processing partner enabling credit and debit card transactions.
• American ExpressminorOthersPayment processing partner enabling American Express card transactions.
• JCBminorOthersPayment processing partner for JCB card transactions.
• ZipminorOthersBuy now, pay later (BNPL) payment option partner.
• AfterpayminorOthersBuy now, pay later (BNPL) payment option partner.
• WeChat PayminorOthersMobile payment option for Chinese consumers and WeChat users.
• AlipayminorOthersMobile payment option for Chinese consumers and Alipay users.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Chemist Warehouse (Australia): The Australian parent brand and operating model from which Chemist Warehouse NZ was launched in 2017. Same discount drugstore positioning, same hybrid online/in-store format, same private-equity-linked ownership lineage — making it the closest conceptual and operational comparable.
• Green Cross Health (Unichem & Life Pharmacy): NZ's largest community pharmacy network operator behind the Unichem and Life Pharmacy banners. Directly comparable as a multi-banner pharmacy retailer competing for the same prescription, OTC and beauty customer in NZ.
• Net Pharmacy: NZ-focused online pharmacy retailer offering prescription dispensing, OTC, and health/beauty products. Closest direct e-commerce pharmacy competitor with overlapping fulfilment (NZ Post) and product range.
• Pharmacy Direct: Online NZ pharmacy with prescription dispensing and over-the-counter range. Directly comparable on online script ordering, NZ Post delivery, and competitive pricing positioning.
• HealthPost NZ: NZ online natural health, supplement and beauty retailer. Comparable on the supplements and natural wellness SKU overlap and on the online-plus-delivery model, though narrower than Chemist Warehouse on prescription services.
• Pharmacybrands: NZ pharmacy marketing and buying group supporting independent community pharmacies with shared branding, marketing, and supplier terms. Comparable as a competitor buying-group model that strengthens independent pharmacy economics against Chemist Warehouse NZ.

Broad incumbents

• Countdown Pharmacy (Woolworths New Zealand): In-store pharmacy dispensaries inside NZ's largest supermarket chain. Overlaps Chemist Warehouse NZ on prescription dispensing and health/beauty SKU range, but operates as part of a much broader grocery footprint rather than a discount-pharmacy pure play.
• The Warehouse New Zealand: NZ mass-market discount retailer carrying overlapping health, beauty and household ranges at value price points. Comparable on discount positioning and NZ value-seeking consumer, but not a pharmacy operator.

Regional players

• TerryWhite Chemmart (Australia): Australian pharmacy chain operating a hybrid community pharmacy and health/beauty retail model. Conceptually close on category mix, but operates in Australia rather than competing directly in NZ.

Emerging players

• Amazon Pharmacy: Global online pharmacy entrant threatening incumbent pharmacy retail economics with scale, logistics, and aggressive pricing. Not active in NZ today, but a directional threat to online pharmacy economics everywhere.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Chemist Warehouse New Zealand