City of Chilliwack

Municipal Government Serviceschilliwack.com

City of Chilliwack is a municipal government in British Columbia, serving approximately 91,000 residents across 260+ square kilometers. It delivers statutory local services including property taxation, utilities, permitting, and licensing under the leadership of Mayor Ken Popove and CAO Sharon Gaetz.

Company typePublic
Founded1870
HeadquartersChilliwack, British Columbia, Canada
Headcount101–250
GTM typeB2B and B2C
OfferingServices

What City of Chilliwack does

City of Chilliwack is a municipal government in British Columbia, Canada, incorporated in 1870. It serves approximately 91,000 residents across a territory of 260+ square kilometers that includes diverse land uses such as agricultural, residential, commercial, and industrial zones. The city's jurisdiction encompasses both urban centers and surrounding rural areas in the Fraser Valley region of British Columbia.

The city delivers core municipal services including property tax administration, utility billing, permit issuance, business licensing, bylaw enforcement, and infrastructure maintenance. Its operational governance is led by Mayor Ken Popove and Chief Administrative Officer (CAO) Sharon Gaetz, supported by a full municipal management team. Service delivery follows statutory mandates under British Columbia's Local Government Act, with infrastructure spanning water, sewer, roads, parks, and emergency services.

The city's revenue model is based primarily on property taxation, supplemented by user fees for utilities, permit and licensing fees, and intergovernmental transfers from provincial and federal sources. As a statutory local government, it holds exclusive jurisdiction over municipal services within its boundaries and operates without direct commercial competition. The entity does not engage in venture funding, M&A activity, or external capital raising; its financial operations are funded through taxation and intergovernmental arrangements.

City of Chilliwack firmographics

Firmographics

Name: City of Chilliwack
Legal name: City of Chilliwack
Website: https://chilliwack.com
Company type: Public
Founded year: 1870
Operating status: Operating
Headcount range: 101–250 employees
Short description: City of Chilliwack is a municipal government in British Columbia, serving approximately 91,000 residents across 260+ square kilometers. It delivers statutory local services including property taxation, utilities, permitting, and licensing under the leadership of Mayor Ken Popove and CAO Sharon Gaetz.
Ownership category
akta.pro rank

City of Chilliwack industry classification

Industry

Product category: Municipal Government Services
NAICS: Fire Protection (922160), Water, Sewage and Other Systems (2213), Utilities (221), Police Protection (922120)
SIC: Sanitary Services (4950), Electric, Gas & Sanitary Services (4900), Refuse Systems (4953)
akta.pro primary industry: Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL)
akta.pro secondary industry: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

Public safety services
Building permit services
Waste management services
Recreation facility operations
Water utility services

Where City of Chilliwack is headquartered

Location

Headquarters

HQ city: Chilliwack, British Columbia
HQ country: Canada
HQ region: North America

Offices13 records

Markets served

City of Chilliwack business model

Business model

GTM type: B2B and B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

Property Taxes: The primary municipal revenue source. Property taxes are due the first working day after July 1 annually. The City manages property tax billing, home owner grants, and tax prepayment plans.
Water and Sewer Utility Billing: The Finance Department manages water and sewer utility billing through the PAWS (Pre-Authorized Withdrawal System) and online payment systems.
Business Licenses: The Business Licence Department issues and renews business licenses, with online payment options via Visa or Mastercard.
Parking Tickets: Parking ticket payments processed through an online payment portal.
Permit and Fee Revenue: Revenue from building permits, development permits, and various municipal permits and fees.
Federal and Provincial Transfers: Grant funding from Build Communities Strong Fund ($5.08M to 2025 projects) and other government transfer programs.

Pricing tiers

Model	Billing	Price
Subscription	Annual	Property tax rates set annually based on assessed property values
Subscription	Monthly	Water, sewer, and utility rates billed on a regular cycle
One time/ perpetual license	Annual	Business license fees based on business type and size
Transaction based/ take rate	Pay-as-you-go	Building permits, development permits, and other municipal permits

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

City of Chilliwack product offering

Product offering

Core offering

City of Chilliwack is a municipal government that delivers public services to approximately 91,000 residents and businesses across more than 260 square kilometres in the Fraser Valley of British Columbia. Its core offerings span fire protection, RCMP policing, emergency preparedness, water and sewer utilities, recycling and composting, parks, recreation facilities, cultural programming, building and development permitting, transportation infrastructure, bylaw enforcement, and online e-services for payments and account management.

Product overview

City of Chilliwack is a municipal government providing comprehensive public services to residents. The city's offerings include core municipal services such as fire protection (Chilliwack Fire Department with 6 fire halls, 40 career and 135 paid on-call personnel), recreation and culture facilities (aquatic centres, arenas, parks, trails, leisure centres, cultural centre, museums), environmental services (water, sewer, stormwater, recycling, composting), public safety programs (animal control, bylaw enforcement, search and rescue, crime prevention), planning and development services (building permits, development permits, land development), and E-Services for online transactions including payments, mapping, and permit applications. The service portfolio is organized into distinct departments covering Administration, Finance, Fire, Human Resources, Information Technology, Planning, Public Works, Recreation & Culture, RCMP, and Utility Operations.

Differentiator

Problem solved

Functional benefit

Products and services

Chilliwack Fire Department Municipal fire department providing fire response, prevention, rescue, training, emergency preparedness, and medical aid services across 6 fire halls staffed by 40 career and 135 paid on-call firefighters, serving an area of over 260 square kilometres.
Recreation & Culture Facilities Municipal recreation infrastructure including aquatic centres, arenas, leisure centres, skate and bike parks, dog off-leash areas, outdoor tennis, sports fields, parks, and trails available to residents and visitors.
Chilliwack Cultural Centre Cultural venue at 9201 Corbould Street providing arts and cultural programming and events for the community.
Parks & Trails Municipal parks system including numerous parks and trail networks (Trails page at id=136) for outdoor recreation across the city.
Environmental Services Water and sewer utilities, stormwater management, air quality monitoring, climate change initiatives, wildlife management, recycling, yard waste composting, and garbage collection services.
Building & Development Services Building permits, inspections, development permits, land development, property records, and subdivision services for residents and businesses.
Online E-Services Digital self-service portal for online payments (parking tickets, business licences, utilities, property taxes), online mapping, permit applications, and account management.
Public Safety Services Animal control, bylaw enforcement, crime prevention (Crime Mapping), emergency preparedness, flood protection (Fraser River Flood Protection), and search and rescue coordination (Chilliwack Search and Rescue).
Transit & Transportation Transportation planning, road maintenance, winter operations, railways coordination, and public transit services provided through FirstCanada ULC under the BC Transit brand.
Water & Sewer Utility Services Municipal water service and sanitary sewer service delivery, billed through PAWS (Pre-Authorized Withdrawal System) and the online payment portal.
Business Licence Department Issuance and renewal of business licences for commercial, industrial, and other businesses operating in Chilliwack, with online payment via Visa or Mastercard.

Quantifiable outcome

91,000 residents served across 260+ square kilometres with 6 fire halls, 40 career firefighters, and 135 paid on-call firefighters
+1 more outcomes

Companies that use City of Chilliwack

Customer profile

Named customers3 records

Segments3 records

Ideal customer profiles3 records

City of Chilliwack technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration4 records

City of Chilliwack partnerships and signals

Strategic signal

Partnerships

14 partnerships are on record, tiered core and minor.

Tourism ChilliwackcoreGTM or Marketing PartnerTourism Chilliwack is a volunteer Board of 20 tourism industry stakeholders and community leaders who guide policy directions for tourism promotion. Created in recognition of the importance of the tourism industry for the economy of Chilliwack and the surrounding area.
Chilliwack Economic Partners Corporation (CEPCO)coreStrategic or Co-development PartnerCEPCO is the city's economic development corporation, providing business resources, Canada Education Park, Chilliwack Agricultural Commission, and Chilliwack Creative Commission to support the local economy.
Downtown Chilliwack Business Improvement AssociationminorGTM or Marketing PartnerBIA supports downtown business development and revitalization. The City offers a Downtown Revitalization Tax Exemption program (established under the 2004 Community Charter).
Fraser Valley Regional DistrictcoreOthersFVRD is a separate regional government that provides services including animal control, regional parks, and library services in partnership with the City. The City also coordinates with FVRD on flood protection and regional planning.
Fraser Valley Regional Library (FVRL)minorOthersFVRL operates the Chilliwack Library, Sardis Library, and Yarrow Library branches in Chilliwack, providing public library services to residents.
Chilliwack Chamber of CommerceminorGTM or Marketing PartnerThe City of Chilliwack Chamber of Commerce at 46115 Yale Road supports local business networking and economic development.
FirstCanada ULC (BC Transit)minorOthersFirstCanada ULC provides public transit services in Chilliwack under the BC Transit brand, operating from 44275 Yale Road West.
British Columbia GovernmentcoreOthersThe Provincial government is referenced as 'Other Governments' on the city's site. The Province sets municipal frameworks, provides funding (e.g., Build Communities Strong Fund grants), and shares responsibilities for services including education, health, and emergency management.
Government of CanadacoreOthersThe Federal government is referenced as a separate level of government providing national services and funding programs to the City.
First NationsminorOthersThe City acknowledges First Nations as part of its 'Other Governments' section, indicating a government-to-government relationship.
School District No. 33minorOthersSchool District No. 33 (Chilliwack) is listed as a separate government entity. Located at 8430 Cessna Drive, Chilliwack, BC V2P 7K4.
Volunteer Fraser ValleyminorGTM or Marketing PartnerVolunteer Fraser Valley connects residents with volunteer opportunities across Chilliwack and the Fraser Valley, enriching the community through civic engagement.
Sourcewell and Canoe Procurement Group of CanadaminorOthersThe City of Chilliwack participates in procurements conducted by Sourcewell and Canoe Procurement Group of Canada, leveraging cooperative purchasing agreements.
Cultus Lake Park BoardminorOthersCultus Lake Park Board is a separate entity listed under 'Other Governments', indicating a coordination relationship for the Cultus Lake area.

Scale indicators6 records

Recent moves4 records

Expansion highlights3 records

City of Chilliwack competitors and assessment

Company assessment

Direct peers

City of Kamloops: BC interior city of ~100,000 residents with comparable municipal service portfolio including fire department, utilities, recreation, and planning. Closest mid-sized BC municipal peer in scale.
City of Abbotsford: Adjacent Fraser Valley municipality of ~160,000 residents providing a comparable full suite of municipal services (fire, police, utilities, recreation, planning). Closest geographic and functional peer to the City of Chilliwack.
City of Maple Ridge: Metro Vancouver/Fraser Valley municipality of ~90,000 residents, very similar in scale to Chilliwack. Provides directly comparable municipal service portfolio.
City of Kelowna: BC interior city of ~150,000 residents delivering the full range of municipal services with comparable departmental structure. Similar mid-sized BC municipality profile.
City of Nanaimo: Vancouver Island city of ~100,000 residents offering the same municipal service mix as Chilliwack. Comparable mid-sized BC coastal/interior municipal peer.
Township of Langley: Fraser Valley regional municipality of ~160,000 residents providing equivalent municipal services. Direct geographic and functional comparator in the same regional context.
City of Mission: Adjacent Fraser Valley municipality of ~42,000 residents providing the same core municipal services. Neighboring peer in the same regional context.

Regional players

City of Prince George: Northern BC city of ~75,000 residents providing the same municipal service portfolio. Comparable mid-sized BC municipal peer in a different region.
City of Vernon: BC interior city of ~40,000 residents delivering an equivalent range of municipal services. Comparable mid-sized BC peer in a different region.
City of Penticton: BC interior city of ~35,000 residents providing a similar municipal service portfolio. Comparable small-to-mid BC municipal peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

City of Chilliwack financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Chilliwack leadership team

Management profile

Number of profiles

Profiles14 records

City of Chilliwack funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Chilliwack M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Chilliwack

What does City of Chilliwack do?

Is City of Chilliwack a public or private company?

City of Chilliwack is a public company. It is classified as state government owned and is currently operating.

When was City of Chilliwack founded?

City of Chilliwack was founded in 1870. It employs 101 to 250 people.

Where is City of Chilliwack based?

City of Chilliwack is headquartered in Chilliwack, British Columbia, Canada, in the North America region.

How does City of Chilliwack make money?

Six revenue lines are on record. Property Taxes are the primary driver. The others are water and Sewer Utility Billing, business Licenses, parking Tickets, permit and Fee Revenue and federal and Provincial Transfers.

Who are City of Chilliwack's main competitors?

Direct peers on record are City of Kamloops, City of Abbotsford, City of Maple Ridge, City of Kelowna, City of Nanaimo, Township of Langley and City of Mission. Regional players are City of Prince George, City of Vernon and City of Penticton.

Does City of Chilliwack have an API?

No public API is recorded for City of Chilliwack.

What industry is City of Chilliwack in?

City of Chilliwack's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAL, Community Safety Administration (Fire/EMS, Emergency Management), with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 922160 and its SIC code is 4950.