CALIFORNIA IN-HOME SUPPORTIVE SERVICES CONSUMER ALLIANCE

What CALIFORNIA IN-HOME SUPPORTIVE SERVICES CONSUMER ALLIANCE does

California In-Home Supportive Services Consumer Alliance (CICA) is a 501(c)(3) nonprofit advocacy organization founded in 2003 and headquartered in Aliso Viejo, California. It serves as the only statewide alliance specifically representing the interests of IHSS (In-Home Supportive Services) consumers and the county-level Public Authority Consumer Advisory Committees and Governing Boards across all 58 California counties. CICA's mission is to connect, educate, and mobilize IHSS consumers — a population of nearly 700,000 low-income individuals who are elderly, blind, or living with disabilities — along with the approximately 600,000 home care workers who serve them. The organization engages in legislative advocacy targeting California state legislators, Boards of Supervisors, and IHSS Administrators, while providing training, networking, and resource distribution to its members.

CICA offers a three-tiered membership program: Advisory Committee/Governing Board membership at $750 per year, organizational membership at $250 per year, and individual membership at $10 per year. It provides twice-monthly Zoom trainings, annual and regional conferences, a monthly statewide discussion forum, an on-demand video library (2021–2026), and resource guides including a county IHSS offices directory and a disabilities resource guide. The organization distributes its services through digital channels — a website built on Squarespace, Wild Apricot membership management, and email newsletters — and maintains regional representation across five California regions (Southern, Northern, Central, Mountain Valley, and additional). CICA has no proprietary technology products; its competitive position rests on its regulatory mandate under AB 485 (1992) and AB 1682 (1999), its 501(c)(3) status, and its partnerships with major stakeholders including CAPA, UDW (148,000+ members), SEIU Local 2015, Disability Rights California, and Justice in Aging. Leadership consists of President Kate Laddish, Executive Director Janie Whiteford, and an outsourced Association Administrator (Tammy Willits) at Olsen & Associates LLC.

Name

CALIFORNIA IN-HOME SUPPORTIVE SERVICES CONSUMER ALLIANCE

Legal name

California In-Home Supportive Services Consumer Alliance

Website

https://cicaihss.org

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

251–500 employees

Short description

CICA is a 501(c)(3) nonprofit advocacy alliance that connects, educates, and mobilizes IHSS consumers and county Public Authority Advisory Committees across all 58 California counties. It serves nearly 700,000 IHSS consumers and 600,000 home care workers through membership, training, and legislative advocacy.

Ownership category

akta.pro rank

Headquarters

HQ city

Aliso Viejo

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Membership Dues: CICA generates revenue through tiered membership dues: Advisory Committee/Governing Board members pay $750 annually, organizations pay $250, and individuals pay $10. This supports the organization's advocacy, education, and networking activities for IHSS consumers.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

CICA is a 501(c)(3) nonprofit consumer advocacy coalition that connects, educates, and mobilizes California IHSS consumers and Public Authority Consumer Advisory Committees and Governing Boards across all 58 counties. It offers a tiered annual membership program (Advisory Committee/Governing Board, Organizational, and Individual), recurring Zoom trainings, annual and regional conferences, an on-demand video library, a county IHSS offices directory, and resource guides that support consumer voice in IHSS policy and program administration.

Product overview

CICA is a 501(c)(3) nonprofit advocacy organization, not a technology product company. It operates as a statewide coalition connecting IHSS consumers and Public Authority Advisory Committees/Governing Boards. The organization offers membership services (three tiers: Advisory Committee/Governing Board at $750, Organizations at $250, Individuals at $10), a video library of educational recordings, a county IHSS offices directory covering all 58 California counties, and various resource guides and documents including the CALIF Disabilities Resource Guide and IHSS Important Documents. CICA focuses on advocacy, education, and mobilizing consumer voices rather than selling software products or technology solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• CICA Membership Program Three-tiered annual membership program offering Advisory Committee/Governing Board membership ($750/year), Organization membership ($250/year), and Individual membership ($10/year), providing networking opportunities, legislative advocacy participation, board representation for the highest tier, and access to monthly statewide discussions and resources.
• Video Library

Quantifiable outcome

• Nearly 700,000 IHSS consumers served across California in 2022
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core, minor and moderate.

• California Association of Public Authorities For IHSS (CAPA)coreStrategic or Co-development PartnerCAPA is a non-profit association comprised of the IHSS Public Authorities in California created to provide proactive leadership to improve the IHSS program. CAPA and CICA collaborate on statewide IHSS advocacy and policy efforts.
• Mental Health Association for Chinese CommunitiesminorStrategic or Co-development PartnerA nonprofit organization whose mission is to raise awareness of mental health within the Chinese community through advocacy, education, research, support, and services.
• CARA (California Alliance)moderateStrategic or Co-development PartnerA statewide network of hundreds of organizations that educates and informs its membership, the public, and elected officials about issues affecting California's older adults and mobilizes members to take action.
• Justice in AgingmoderateStrategic or Co-development PartnerUses the power of law to strengthen the social safety net and remove barriers low-income seniors face in accessing services. Collaborates with CICA on policy advocacy.
• CWDA (County Welfare Directors Association of California)moderateStrategic or Co-development PartnerA nonprofit association representing human service directors from each of California's 58 counties. Promotes a human services system that encourages self-sufficiency and protects vulnerable children and adults.
• Disability Rights CaliforniamoderateStrategic or Co-development PartnerDefends, advances, and strengthens the rights and opportunities of people with disabilities. Works to ensure disabled people are supported, valued, and included in their communities.
• Bet Tzedek Legal ServicesminorStrategic or Co-development PartnerProvides free comprehensive legal services, education, and policy advocacy to low-income individuals and families across Los Angeles County. Offers the Bet Tzedek IHSS Companion Guide.
• UDW (United Domestic Workers)coreStrategic or Co-development PartnerA union of over 148,000 home care and family child care providers throughout California. Fights for home care and child care providers and the communities they serve.
• SEIU Local 2015coreStrategic or Co-development PartnerCalifornia's Long Term Care workers organization that unleashes collective power of long term care workers, their families, and communities to bring transformational change towards a more just society.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Justice in Aging: A national legal advocacy organization fighting senior poverty through law, with which CICA collaborates on policy advocacy. Comparable because both focus on low-income elderly Californians and engage in legislative advocacy on overlapping IHSS and aging-services issues.
• Disability Rights California: California's federally funded protection and advocacy system for people with disabilities. Comparable because both serve the disabled IHSS consumer population and engage in policy advocacy and consumer education at the state level.
• California Foundation for Independent Living Centers: An advocacy and capacity-building organization for California's independent living centers serving people with disabilities. Comparable because it engages in disability rights advocacy and consumer empowerment that overlaps with IHSS consumer interests.
• Disability Rights Education and Defense Fund (DREDF): A national civil rights law and policy center directed by people with disabilities and their families. Comparable because it engages in disability policy advocacy and education that intersects with IHSS consumer rights in California.
• The Arc of California: A statewide advocacy organization for people with intellectual and developmental disabilities. Comparable because it represents a sub-segment of the IHSS consumer population through advocacy, education, and legislative engagement at the California state level.
• California Alliance (CARA): A statewide network of hundreds of organizations educating and mobilizing around issues affecting California's older adults. Comparable because it pursues advocacy and member mobilization on aging policy issues that overlap directly with CICA's IHSS mandate.
• California Association of Public Authorities for IHSS (CAPA): A non-profit association of IHSS Public Authorities in California that CICA partners with on statewide advocacy. Comparable because it operates at the same intersection of IHSS policy and county-level administration, but from the Public Authority side rather than the consumer side.

Broad incumbents

• AARP California: The California state office of AARP, a national organization with massive resources and a broad aging-services mandate. Comparable because it engages in aging policy advocacy in California, but with a much broader scope and far larger resource base than CICA's IHSS-specific focus.

Others

• United Domestic Workers (UDW): A union of over 148,000 home care providers that is a core CICA partner. Comparable as a stakeholder in the IHSS ecosystem, but organized as a worker-side union rather than a consumer-side advocacy organization.
• SEIU Local 2015: California's largest long-term care workers union representing IHSS providers. Comparable as a major IHSS stakeholder and CICA partner, but structured as a worker-side union rather than a consumer advocacy alliance.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/california-in-home-supportive-services-consumer-alliance

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about CALIFORNIA IN-HOME SUPPORTIVE SERVICES CONSUMER ALLIANCE