Citizens Advice Jersey

Name

Citizens Advice Jersey

Legal name

Jersey Citizens Advice Bureau Limited

Website

https://citizensadvice.je

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Short description

Citizens Advice Jersey is a Jersey-registered charity (No. 20) that provides free, confidential, and impartial advisory services to Jersey residents across 10 categories including money, family, legal, employment, health, and housing, delivered via drop-in, telephone, email, and online channels.

Ownership category

akta.pro rank

Headquarters

HQ city

St Helier

HQ country

Jersey

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Charitable Services (Free Advisory): Citizens Advice Jersey operates as a registered charity (Charity No. 20) providing free advisory services to Islanders. The organization is funded through charitable means, receiving support as a member of the Association of Jersey Charities (Membership Number 156). Services are provided at no cost to the public.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Citizens Advice Jersey provides free, confidential, and impartial advisory services to residents of Jersey across ten major life areas: Money & Debt, Family, Legal, Employment, Health, Housing, Consumer, Immigration, Government, and Charities. Services are delivered via in-person drop-in appointments, a telephone advice line, email support, and a searchable online A-Z of Advice directory, all operated by trained volunteer advisers from a single St Helier office.

Product overview

Citizens Advice Jersey is a single unified advisory service (not a platform-plus-modules architecture) providing free, confidential, and impartial advice to Islanders. The organization offers face-to-face drop-in appointments (limited to 10 minutes), telephone consultations (9am-4pm weekdays), and callback request scheduling. Advice spans multiple service categories including Money & Debt, Family, Legal, Employment, Health, Housing, Consumer, Immigration, Government, and Charities. The A-Z of Advice directory provides navigation to all topics. The service is delivered through trained volunteer advisers at their St. Helier location.

Differentiator

Problem solved

Functional benefit

Products and services

• Citizens Advice Jersey Advisory Services Free, confidential, and impartial advice service covering money and debt, family, legal, employment, health, housing, consumer, immigration, government, and charities topics for Jersey residents.
• Drop-in Advisory Appointments In-person advice consultations at St Paul's Centre, New Street, St Helier, available Monday to Friday 10am–3pm, limited to 10 minutes per session with referral to a caseworker for complex enquiries.
• Telephone Advisory Service Phone-based advice service available Monday to Friday 9am–4pm via 01534 724942 for Jersey residents seeking confidential guidance.
• Callback Request Service Online callback request feature allowing website visitors to schedule a telephone consultation with an adviser at a convenient time.
• A-Z of Advice Directory Searchable online directory indexing all advice topics and self-service information resources across the organization's 10+ service categories.
• Consumer Advice Services Advice covering animals, complaints, consumer law, cost of living, events, holiday and travel, insurance, organisations, post, and utilities for Jersey consumers.
• Housing Advice Services Comprehensive housing guidance including environment, owning property, property law, rental/lease matters, and related organisations for Jersey residents.
• Health Advice Services Health care rights information, medical assistance guidance, medical records access, and support for people with disabilities in Jersey.
• Employment Advice Services

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Victims First JerseycoreOthersCitizens Advice Jersey refers victims of crime to Victims First Jersey for emotional support and practical help. Victims First Jersey provides coordinated services including Witness Service support, contacting victims within two working days of receiving case details from police.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• Age UK: UK charity providing advice, information, and support services for older people, including welfare benefits, housing, and health rights. Overlaps with Citizens Advice Jersey's elderly-relevant advice categories and uses a similar multi-channel delivery model.
• Shelter (UK): National UK charity providing free housing advice, legal support, and advocacy. Direct functional overlap with Citizens Advice Jersey's Housing advice category and operates the same free-advice-to-vulnerable model.
• StepChange Debt Charity: UK charity specializing in free debt advice and debt management plans. Directly overlaps with Citizens Advice Jersey's Money & Debt advice category and represents a specialist competitor for that advice vertical.
• Citizens Advice UK: The national Citizens Advice organization serving England and Wales. Direct peer operating the same advice model, brand, and certification framework that Citizens Advice Jersey is affiliated with; the closest functional and organizational analogue.

Broad incumbents

• Law Centres Network: UK-wide network of locally funded law centres providing free legal advice and representation to disadvantaged communities. Comparable in mission (free advice for vulnerable populations) and not-for-profit delivery model, though more legally specialized.

Regional players

• Victim Support (UK): UK-wide charity providing free emotional and practical support to victims of crime. Comparable to Citizens Advice Jersey's referral partner Victims First Jersey and operates an analogous victim-support model at national scale.
• Citizens Advice Scotland: Operates the same Citizens Advice brand and advice delivery model in Scotland. Comparable in scope and structure to Citizens Advice Jersey but serving a different national geography within the broader UK and Crown Dependencies network.
• Citizens Advice Northern Ireland: The Northern Ireland arm of the Citizens Advice network, providing free independent advice across consumer, legal, and welfare topics. Operates a directly comparable advice model to Citizens Advice Jersey in a different regional jurisdiction.

Others

• Money Advice Trust: UK charity that trains and supports debt advisers across the advice sector, including Citizens Advice bureaux. Thematically and operationally linked to Citizens Advice Jersey through shared debt-advice infrastructure.
• Samaritans: UK charity providing confidential emotional support via phone and online channels. Comparable to Citizens Advice Jersey in the broader free, confidential, multi-channel community support space, though focused on emotional rather than practical/legal advice.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/CABJersey
• Facebookfacebook.com/Citizens-Advice-Jersey-140369369358538
• LinkedInlinkedin.com/company/citizens-advice-jersey

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Advice Jersey