Citizens Advice North East Derbyshire

What Citizens Advice North East Derbyshire does

Citizens Advice North East Derbyshire is a UK-registered charity (Charity Number 1118194) and company limited by guarantee (Company Number 5933725), founded in November 1974 in Clay Cross, Derbyshire. It provides free, independent, confidential, and impartial advice to residents of the North East Derbyshire and Bolsover districts on benefits, debt, housing, employment, consumer issues, immigration, family law, energy costs, and hate crime reporting. Core products include a freephone Adviceline (0808 250 5702), a Generalist Advice Service delivered across 30+ outreach locations, an FCA-regulated Specialist Money/Debt Advice Service (FRN 617680), the My Budget Planner debt tool, the Digital Connect digital inclusion project, an Energy Advice Service, and a Level 1 hate crime reporting centre. Underlying technology consists of the national Citizens Advice case management system shared across the network, plus Google Workspace with the Gemini AI model used for internal content drafting under human review.

The business model is non-profit and grant-funded. Income derives from local authority grants — North East Derbyshire District Council, Bolsover District Council, Derbyshire County Council as the largest project funder, and The Access to Justice Fund — alongside project-specific grants from the Healthy North East Derbyshire Partnership and Bolsover Partnership, plus public donations. The organisation receives no central government funding. All services are free to end users; the customer base is the general public of two English districts, with delivery channelled through GP surgeries (20+ embedded), Chesterfield Royal Hospital, foodbanks, libraries, community centres, and a hospice partnership with Ashgate Hospice. Outreach is staffed by 34 paid staff and 23 trained volunteers.

Distribution is multi-modal: drop-in sessions at the Clay Cross headquarters and Bolsover Library, outreach at 30+ venues, a freephone Adviceline (9am–2pm weekdays), Relay UK for accessibility, email advice with a five-working-day response, and embedded health-sector partnerships. The organisation is a member of the national Citizens Advice network (membership number 45/0015), governed by a board of seven trustees, and holds Living Wage Employer and Disability Confident employer accreditations. Impact in 2025/26 includes 33,411 issues handled, £5,198,248 in additional client income identified, and £2,705,339 in debt resolved by the FCA-regulated debt team.

Name

Citizens Advice North East Derbyshire

Legal name

Citizens Advice North East Derbyshire

Website

https://citizensadvicened.org.uk

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

11–50 employees

Short description

Citizens Advice North East Derbyshire is a registered charity providing free, FCA-regulated debt, benefits, housing, employment, energy, and hate crime advice to residents of the North East Derbyshire and Bolsover districts in England, funded by local authority grants and donations.

Ownership category

akta.pro rank

Product category

Community Advice and Advocacy Services

NAICS

Individual and Family Services (6241), Emergency and Other Relief Services (624230), Community Housing Services (62422)

SIC

Services-Social Services (8300)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

akta.pro secondary industries

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC), Protection Services (GBV, Child Protection, Safeguarding) (BPADAHAF)

Keywords

• Free advice services
• Debt counselling
• Benefits guidance
• Community outreach
• Consumer rights advice

Headquarters

HQ city

Clay Cross

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D, Others

Revenue model

1. Grant Funding: Core grant support from local government councils including North East Derbyshire District Council, Bolsover District Council, and The Access to Justice Fund. Multiple project funding from Derbyshire County Council as largest funder. No central government funding.
2. Donations: Voluntary donations from the public and charitable supporters to supplement grant funding
3. Digital Connect Funding: Project funding from Healthy North East Derbyshire Partnership and Bolsover Partnership for digital inclusion services

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels4 records

Core offering

Citizens Advice North East Derbyshire is a registered charity that delivers free, independent, confidential and impartial advice to residents of the North East Derbyshire and Bolsover districts on issues including benefits, debt and money, housing, consumer issues, employment, immigration, family law and energy bills. Services are provided via a freephone Adviceline, email, and face-to-face drop-in sessions at the Clay Cross main office and over 30 outreach locations including GP surgeries, hospitals, foodbanks and community venues. The organisation also runs specialist FCA-regulated debt advice, an energy advice service, digital inclusion training (Digital Connect), and a Level 1 hate crime reporting centre.

Differentiator

Problem solved

Functional benefit

Brands

• Digital Connect: Digital inclusion project supporting residents in North East Derbyshire and Bolsover districts who experience digital exclusion through skills training and access to devices and data
• My Budget Planner
• Free Adviceline

Products and services

• Free Adviceline

Quantifiable outcome

• 33,411 issues dealt with in 2025/26
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability2 records

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Ashgate HospicecoreStrategic or Co-development Partner · 29 June 2026Partnership to reach North Derbyshire's most vulnerable residents. Advice sessions available by appointment at Ashgate Hospice on Tuesdays.
• Derbyshire Law CentrecoreStrategic or Co-development PartnerReferral partner for specialist legal advice beyond Citizens Advice scope. Clients are referred when specialized legal representation is required.
• Marches Energy AgencycoreStrategic or Co-development PartnerReferral partner for fuel voucher issuance and energy-related support services for clients in fuel poverty.
• Welfare Rights, Derbyshire County CouncilcoreStrategic or Co-development PartnerReferral partner for appeal representation on welfare benefits matters requiring specialized representation.
• Trussell TrustcoreStrategic or Co-development PartnerReferral partner for food bank voucher issuance to clients experiencing food insecurity.
• Fuel Bank FoundationcoreStrategic or Co-development PartnerReferral partner for emergency fuel vouchers for clients unable to afford energy costs.
• Gam CareminorStrategic or Co-development PartnerReferral partner for support with gambling-related issues affecting clients' financial situations.
• GP Surgeries (20+ locations)coreStrategic or Co-development PartnerEmbedded advice services at GP surgeries across both districts, providing accessible healthcare-adjacent advice for patients.
• Chesterfield Royal HospitalcoreStrategic or Co-development PartnerDrop-in advice sessions every Tuesday 10:30am-2:30pm for patients, visitors and hospital staff.
• Foodbanks (Clay Cross, Holmewood, Tupton)coreStrategic or Co-development PartnerEmbedded advice services at foodbank locations to support vulnerable individuals accessing emergency food assistance.

Scale indicators6 records

Expansion highlights6 records

Others

• Derbyshire Law Centre: Local referral partner providing specialist legal representation. Adjacent rather than competitive: Citizens Advice NED refers clients here for matters beyond its scope, making it a strong ecosystem peer for understanding local social-advice infrastructure.

Direct peers

• AdviceUK: UK membership body for independent advice charities, with a comparable model of supporting locally focused free advice providers. Peer in mission and operating approach to Citizens Advice NED.
• Citizens Advice Manchester: A fellow local Citizens Advice office in the same UK network, offering the same free, independent advice model across benefits, debt, housing, and employment. Most direct operational peer given shared brand, systems, and service mix.
• StepChange Debt Charity: National debt advice charity providing FCA-regulated debt advice, debt management plans, and money guidance. Direct peer in the FCA-regulated debt advice space, though it operates nationally rather than locally.
• Turn2us: National charity helping people access benefits, grants, and emergency financial support. Direct peer in the benefits navigation and financial assistance advice space central to Citizens Advice NED's work.
• Christians Against Poverty: UK charity offering free debt counselling, money management, and community support, with strong local-church-based delivery. Comparable in the FCA-regulated debt advice and free-to-client social support model.

Broad incumbents

• Money Advice Trust: Operates National Debtline and Business Debtline, providing free debt advice across the UK. A comparable specialist debt advice charity with similar FCA-regulated status and free-to-client model.
• Shelter: National housing advice charity providing free advice on housing, homelessness, and tenancy issues. Overlaps directly with Citizens Advice NED's housing advice service line, though Shelter is much larger and housing-specialist.
• Citizens Advice (national): The national membership body of which Citizens Advice NED is a local member. Directly comparable in mission and service scope, with a much larger national footprint, online self-help content, and policy influence that the local office leverages.

Regional players

• Citizens Advice Derbyshire Districts (other local offices): Other local Citizens Advice offices operating in adjacent Derbyshire geographies (e.g., Chesterfield, Amber Valley). Closest geographic peers sharing the same brand, systems, and FCA-regulated debt capability.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC_coOBy_3vE_JZzi-Wk29Uw
• Facebookfacebook.com/NEDCAB
• LinkedInlinkedin.com/company/north-east-derbyshire-citizens-advice-bureau
• Instagraminstagram.com/citizensadvicenederbyshire

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Advice North East Derbyshire