City of Cheney, Washington

What City of Cheney, Washington does

The City of Cheney is a municipal government entity incorporated in 1883 under Washington State law, operating under a strong-mayor form of government with a seven-member City Council. It serves approximately 12,410 residents across a 4.32-square-mile footprint in Spokane County, Eastern Washington, located 17 miles southwest of Spokane and within 20 minutes of Spokane International Airport. The City delivers a comprehensive portfolio of municipal services including electricity, water, sewer, and solid waste utilities, public safety (police, fire, code enforcement), municipal court, parks and recreation, business licensing, building permits, and community planning.

Its technology stack is anchored by a CivicPlus-powered civic services platform integrating utility billing (Click2GovCX), GIS-based zoning (ArcGIS), online payments, agenda management, municipal court case management, and subscription-based community notification alerts. The City is developing a fiber optic network planned for distribution to all businesses, alongside infrastructure projects including the Purple Pipe Water Reuse Project and a new roundabout at 6th Street and Betz Road.

Revenue derives from utility service charges to residents and 200+ businesses, property taxes (2019 local levy of $11.57 per $1,000 of assessed value), annual business license fees ($30/year), and transactional fees on permits, court fines, and public records. The City markets among the lowest composite utility rates in the Inland Northwest and charges no business and occupation tax, anchoring its value proposition to economic development alongside Eastern Washington University (2,000+ employees, 10,000+ students) and the Cheney School District. Distribution channels span City Hall in-person service, an online self-serve portal, parks and recreation facilities, and the Cheney Community Library operated through the Spokane County Library District.

Name

City of Cheney, Washington

Legal name

City of Cheney, Washington

Website

https://cityofcheney.org

Company type

Public

Founded year

1883

Operating status

Operating

Headcount range

11–50 employees

Short description

The City of Cheney, Washington is a municipal government serving approximately 12,410 residents in Spokane County with utilities (electricity, water, sewer, solid waste), public safety, municipal court, parks and recreation, and business licensing delivered through a CivicPlus-powered civic services platform.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Other General Government Support (921190), Water, Sewage and Other Systems (2213)

SIC

Refuse Systems (4953), Water Supply (4941), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Solid Waste & Recycling Services Administration (BPAIACAH), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Municipal utility services
• Local government administration
• Parks and recreation programs
• Municipal court services
• Community development services

Headquarters

HQ city

Cheney

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D, Supply Chain

Revenue model

1. Utility Services Revenue: The City provides electricity, water, sewer, and garbage services with affordable rates in the Inland Northwest region.
2. Business Licenses: Annual business license fees at $30 per year, with processing fees for new applications and renewals.
3. Property Taxes: Property taxes with competitive local levy rate of $11.57 per thousand of assessed value (2019 rate).
4. Permit and Fee Revenue: Building permits, planning fees, and various municipal service fees including court fees and public records fees.

Pricing tiers

Distribution channels4 records

Marketing channels6 records

Core offering

The City of Cheney, Washington provides municipal government services to residents and businesses within its 4.32 square mile jurisdiction, including locally-owned utilities (electricity, water, sewer, and solid waste), public safety (police, fire), municipal court operations, parks and recreation programs, business licensing, code enforcement, community planning, recycling services, and public records administration. Services are delivered both in-person through City Hall and digital departments and through an integrated online portal powered by CivicPlus that supports online utility billing, payments, e-hearings, GIS mapping, and subscription-based community alerts.

Product overview

The City of Cheney, Washington offers a comprehensive municipal services platform powered by CivicPlus, providing a unified digital gateway to city government services. The platform integrates utility management (electricity, water, sewer, garbage), municipal court services, parks and recreation programs, business licensing, public records access, community notifications, GIS mapping, and meeting management through interconnected modules. Residents access services including online utility payments via Click2GovCX, e-hearings for court proceedings, interactive zoning maps via ArcGIS, facility reservations, and subscription-based community alerts. The offering functions as an integrated platform-plus-modules architecture where the civic services portal serves as the central hub connecting specialized departmental services including court case management, parks programming, and planning/GIS tools.

Differentiator

Problem solved

Functional benefit

Products and services

• Utility Billing Services Online utility management system for electricity, water, sewer, and garbage services including billing, payment processing, paperless billing, budget billing, snowbird program, and service connection/disconnection requests for city residents and property owners.
• Online Payments Digital payment platform for utility bills, municipal court payments, public records fees, building permits, and public works permits with credit card and e-check processing for residents and businesses.
• City Services Portal Comprehensive municipal services platform providing access to animal control, community library, code enforcement, parks and recreation, trash and recycling, and utility services for residents, businesses, and visitors.
• Community Notifications and Alerts Subscription notification system for emergency alerts, service interruptions, road closures, meeting notices, and community updates delivered via email to subscribed residents and businesses.
• Municipal Court Services Court case management for criminal misdemeanors, civil infractions, and parking violations including online payments, e-hearings for infractions, probation services, and jury duty information for residents and visitors.
• Parks and Recreation Programs Recreation activities, aquatic center access, facility rentals, special events, and youth programs offered by the Parks and Recreation Department for community members, including Eastern Washington University students.
• Business Licenses Business licensing services through the Washington State Business Licensing Service including new applications, renewals, and exemption information for businesses operating in Cheney.
• GIS Maps Planning department maps including zoning maps, bike network, streets, parks, and land use documentation available through ArcGIS for community planning and development review.
• Cheney Community Library Services Public library services through Spokane County Library District offering access to regional library system amenities, collections, and community resources for Cheney residents.
• EWU Student Services Portal Dedicated student portal connecting Eastern Washington University students to utilities, police, fire, courts, and public records services.
• Agenda Center Digital platform for accessing agendas, minutes, and meeting materials for City Council, Civil Service Commission, Historic Preservation Commission, Park Board, Planning Commission, and other boards.
• Community Calendar Event calendar for community activities, meetings, municipal court, parks and recreation programs, and utility billing dates with subscription capabilities.
• Recycling Services Recycling center accepting aluminum, batteries, cardboard, motor oil, paper products, plastic products, and tin with additional household hazardous waste disposal through Spokane County partnership.
• Employment and Job Postings Municipal employment opportunities and job application system for various city positions including full-time and part-time roles managed by Human Resources.

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Spokane County Library District (SCLD)coreOthersThe Cheney Community Library is part of the Spokane County Library District, which covers 1,700 square miles with 10 full-service branches serving more than 255,000 residents. SCLD is the largest public library system in Spokane County and one of the 10 largest in Washington State with approximately half a million items in its collection.
• Spokane County Regional Animal Protection Service (SCRAPS)coreOthersThe City contracts with SCRAPS for animal control services including dog and cat licenses, complaints about dangerous dogs, stray animals, unlicensed pets, and barking dogs. SCRAPS also offers low-cost vaccine clinic and free dog training classes.
• Spokane County Regional Solid Waste SystemcoreStrategic or Co-development PartnerCheney is a participating member of the Spokane County Regional Solid Waste System. Membership benefits include free recycling drop off and free hazardous waste drop off at Spokane County regional disposal locations for City of Cheney residents.
• West Plains Chamber of CommerceminorGTM or Marketing PartnerThe City of Cheney is a sustaining member of the West Plains Chamber of Commerce, which exists to meet the needs of an expanding membership, lead in marketing and promoting the West Plains area, encourage appropriate commercial and industrial development and new private-sector jobs, and support resources for an educated workforce.
• Cheney Merchants AssociationminorGTM or Marketing PartnerThe Cheney Merchants' Association works to make significant advances in community cohesion, business development, success and prosperity, while enhancing civic pride. It is open to all Cheney merchants, organizations and home-based business owners.
• Eastern Washington UniversitycoreStrategic or Co-development PartnerEastern Washington University is the centerpiece of Cheney's academic and cultural environment, home of over 10,000 students. The university provides cultural events, college theaters, art gallery, and indoor swimming pool facilities available to the community.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• City of Medical Lake, WA: A small Spokane County city with a population under 5,000. Comparable as a peer small municipal government offering utility billing, parks, planning, and general administration in the same county market.
• City of Liberty Lake, WA: A Spokane County suburb of similar scale. Comparable as a peer small municipality delivering utilities, planning, building services, and recreation to a residential and light-commercial customer base in the same regional economy.
• City of Airway Heights, WA: A small Spokane County municipality adjacent to Fairchild Air Force Base. Directly comparable as a peer small-city government in the same county, serving a similarly sized population (~10,000+) with municipal utilities, parks, court, and community development services.
• City of Pullman, WA: A Washington State university town dominated by Washington State University. Comparable to Cheney because of the analogous university-anchored economy, student-population service demand, and similar municipal utility and public-works scope.
• City of Spokane Valley, WA: A larger Spokane County municipality (~100,000 residents). Comparable in operating scope (utilities, public works, community development, parks, court) but at a meaningfully larger scale, illustrating the next-tier peer in the same regional service market.
• City of Ellensburg, WA: A central Washington university town anchored by Central Washington University. Comparable as a peer small municipality of similar population profile providing utilities, parks, recreation, and municipal services to a college-town customer base.
• City of Moscow, ID: Idaho's university town anchored by the University of Idaho in the same Palouse region. Comparable as a peer small-city government with municipal utilities, university-driven economic base, and a similar mix of recreation, planning, and public-safety services.

Others

• CivicPlus: The civic engagement platform vendor that powers Cheney's online services portal (city services, agenda center, notifications). Not a peer in service delivery but the underlying ecosystem partner enabling Cheney's digital municipal stack.
• Greater Spokane Incorporated: The regional chamber and economic-development organization covering Spokane County. Functions as an ecosystem partner rather than direct peer, but influences the same business-attraction and workforce-development dynamics Cheney uses to compete for employers.

Broad incumbents

• City of Spokane, WA: The regional anchor city serving Spokane County. Comparable in functional scope (utilities, municipal court, parks, planning, economic development) but operates at urban scale and serves as the broad incumbent that smaller West Plains municipalities orbit economically.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php
• Instagraminstagram.com/cityofcheneywa
• LinkedInlinkedin.com/company/city-of-cheney-washington

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Cheney, Washington