CENTRO DE JUSTICIA ALTERNATIVA

What CENTRO DE JUSTICIA ALTERNATIVA does

Centro de Justicia Alternativa (CJA) is a government state entity operating under the Fiscalía General del Estado de Morelos in Mexico, headquartered in Cuernavaca. The organization provides free, public alternative justice and citizen orientation services to residents of the state of Morelos. Its core operational model is the Modelo de Atención Ciudadana, launched in February 2014, which deploys trained "Orientadores Ciudadanos" (Citizen Advisors) drawn from three internal directorates of the Fiscalía — General Directorate of Alternative Justice, General Directorate of Social Advisory and Victim Assistance, and General Directorate of Criminal Investigations and Proceedings — as the first point of contact for citizens seeking guidance on legal matters. These advisors listen to citizen issues, channel them to the appropriate institution, and provide accompaniment to victims when necessary.

The underlying service is a restorative justice approach in which victims and offenders collaboratively resolve conflicts, complemented by Módulos de Atención Ciudadana (MAC) — physical citizen service modules distributed throughout the state via desconcentrated (decentralized) units. Between January and May 2015, CJA personnel attended to 7,563 citizens, of which 95% were channeled to appropriate instances (including CJA itself for alternative resolution) and 5% were referred to the Public Ministry to initiate formal investigation files. The organization is small (27 employees) and its communication is conducted via a Blogger-hosted blog rather than a commercial website.

CJA does not generate commercial revenue. It is funded and operated as a unit of the Morelos state Fiscalía, providing its services free of charge to citizens. Its go-to-market is therefore not commercial but governmental: services are delivered directly in-person through the MAC modules, and the organization maintains a strategic academic collaboration with the Facultad de Derecho de la Universidad Autónoma del Estado de Morelos (UAEM) for student involvement and educational content production. There is no private ownership, no funding rounds, and no independent corporate structure.

Name

CENTRO DE JUSTICIA ALTERNATIVA

Legal name

Centro de Justicia Alternativa

Website

https://cjamorelos.blogspot.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Centro de Justicia Alternativa is a Morelos state government entity that provides free restorative/alternative justice mediation and citizen orientation services to residents, operating Modelo de Atención Ciudadana modules under the Fiscalía General del Estado de Morelos.

Ownership category

akta.pro rank

Product category

Alternative Justice Services

NAICS

Justice, Public Order, and Safety Activities (922), Parole Offices and Probation Offices (92215)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Community Corrections (Probation, Parole & Reentry) (BPAIAFAE)

Keywords

• Alternative justice services
• Restorative justice mediation
• Citizen orientation services
• Victim assistance programs
• Government justice administration

Headquarters

HQ city

Cuernavaca

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Public Government Service: Centro de Justicia Alternativa operates as a free public service under the Fiscalía General del Estado de Morelos, providing citizen attention, orientation, and restorative justice services at no cost to citizens.

Distribution channels1 record

Marketing channels1 record

Core offering

Centro de Justicia Alternativa is a free public government service under the Fiscalía General del Estado de Morelos that provides citizen orientation, victim accompaniment, and restorative/alternative justice mediation. It operates Módulos de Atención Ciudadana (MAC) staffed by trained Citizen Orientation Agents (Orientadores Ciudadanos) who receive citizens as the first point of contact and channel them to the most viable area or institution for effective resolution.

Product overview

Centro de Justicia Alternativa (CJA) is a government citizen service center under the Fiscalía General del Estado de Morelos, Mexico. It operates as a unified service platform offering alternative/restorative justice processes, citizen attention modules (MAC), and citizen orientation services through trained Orientadores Ciudadanos (Citizen Advisors). The organization provides a single integrated model focused on recovering citizen confidence in the administration of justice through human, warm, and quality service. From January to May 2015, the service attended to 7,563 citizens, with 95% being referred to appropriate instances for resolution.

Differentiator

Problem solved

Functional benefit

Products and services

• Modelo de Atención Ciudadana A citizen attention service model operated by trained Orientadores Ciudadanos who receive citizens as the first point of contact, listen to their issues, and direct them to the most viable area or institution for effective resolution. Includes victim accompaniment services. For general citizens of Morelos seeking justice-related guidance and resolution.
• Módulos de Atención Ciudadana (MAC) Citizen Attention Modules providing efficient orientation services to citizens and facilitating streamlined public prosecution assistance. From January to May 2015, CJA personnel at MACs attended to 7,563 citizens, with 95% referred to other instances including the Centro de Justicia Alternativa for resolution. For citizens of Morelos.
• Justicia Alternativa (Restaurativa) Alternative or restorative justice process in which the victim or aggrieved party and the accused actively participate together in resolving issues arising from a crime, seeking a restorative outcome addressing individual and collective needs of the parties. For citizens in the state of Morelos with qualifying matters.

Quantifiable outcome

• 95% of citizens attended were successfully channeled to appropriate instances for resolution
• +1 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered internal division and academic partner.

• Dirección General de Justicia Alternativainternal divisionOthersInternal division of the Fiscalía General del Estado de Morelos responsible for operating alternative justice services and managing citizen orientation agents.
• Dirección General de Asesoría Social y Auxilio a Víctimasinternal divisionOthersGovernment division providing legal advisors and victim assistance services, whose personnel participate as Citizen Orientation Agents within the CJA model.
• Dirección General de Investigaciones y Procesos Penalesinternal divisionOthersGovernment division whose Public Ministry auxiliaries serve as Citizen Orientation Agents, providing the first contact point for citizens seeking justice services.
• Facultad de Derecho de la UAEM (Universidad Autónoma del Estado de Morelos)academic partnerStrategic or Co-development PartnerLaw faculty collaboration for student involvement and education in alternative justice processes, with students producing educational content about the Centro de Justicia Alternativa.

Scale indicators1 record

Recent moves5 records

Expansion highlights3 records

Regional players

• Restorative Justice Council: UK-based membership and advocacy organization that sets quality standards for restorative justice practice; a thematically aligned international reference point for benchmarking CJA's restorative-justice model.

Direct peers

• Centro de Justicia Alternativa del Tribunal Superior de Justicia de la Ciudad de México: Mexico City's state-level alternative justice center under the TSJ CDMX, offering comparable restorative justice mediation, citizen orientation, and channeling services identical in purpose to CJA Morelos.
• Centro de Mediación y Conciliación del Poder Judicial del Estado de México: Mediation and conciliation center operated by the Estado de México judiciary that delivers community-based restorative justice services functionally comparable to CJA Morelos.
• Centro de Justicia Alternativa del Poder Judicial del Estado de Jalisco: Jalisco's alternative justice center providing restorative mediation and citizen orientation services structurally analogous to CJA Morelos.

Others

• Instituto de la Defensoría Pública Federal: Federal public-defender institution providing legal assistance to citizens; an adjacent justice-administration actor that complements rather than directly competes with restorative-justice services.

Broad incumbents

• Comisión Nacional de Tribunales Superiores de Justicia de los Estados Unidos Mexicanos: National body coordinating state-level judiciaries; relevant as the institutional umbrella under which state-level alternative justice centers like CJA Morelos operate and may be standardized.
• Fiscalía General de Justicia del Estado de México: Larger state-level prosecution and citizen-services body with overlapping orientation and victim-assistance functions, but a much broader justice mandate than CJA Morelos.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/centro-de-justicia-alternativa

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CENTRO DE JUSTICIA ALTERNATIVA