Claro Empresas Costa Rica

What Claro Empresas Costa Rica does

Claro Empresas Costa Rica, legally Claro CR Telecomunicaciones S.A., is the Costa Rican operating subsidiary of América Móvil, the Latin American telecommunications group that operates the "Claro" brand across 18+ regional markets. Headquartered in San José, the company delivers integrated telecommunications and technology services to Costa Rican consumers (Personas) and enterprises (Empresas), combining a multi-service consumer stack with an expanding portfolio of enterprise digital services. Its business is conducted under Costa Rican telecom licensing, including spectrum and infrastructure rights inherited from the group.

The product surface spans postpaid and prepaid mobile (with eSIM, VoLTE, and VoWiFi support), fiber-to-the-home broadband, pay-TV (IPTV-based Claro TV Plus with satellite options and voice assistant integration), and adjacent consumer services such as Claro Video (streaming) and Claro Música (a 100M+ song catalog). The enterprise portfolio is materially broader than a typical carrier: managed cloud (Claro Cloud on Microsoft Azure), corporate connectivity (Móvil BAM, MPLS, SD-WAN), unified communications, security (SASE, AntiDDoS, Conditional Access), IoT/M2M, and digital transformation tools including RPA Connect, Chat 2B, and SpaceSuite CRM, plus Media Analytics. Strategic relationships with Microsoft, Google, Databricks, and HBO underpin the technology stack and content distribution.

The business model relies on recurring subscription revenue from mobile, broadband, and TV; usage-based billing for prepaid and roaming; hardware sales; and quote-based enterprise managed-services contracts. Go-to-market combines a large owned retail footprint in Costa Rica with the Mi Claro digital self-service app, partner channels, and group-wide reach across Central America. Monetization depth is reinforced by multi-product "Full Claro" bundles, B2B long-term contracts, and a 5G upgrade cycle that is opening new private-network and Industry 4.0 enterprise revenue streams.

Name

Claro Empresas Costa Rica

Legal name

Claro CR Telecomunicaciones S.A.

Website

https://claro.cr

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Claro Empresas Costa Rica is the Costa Rican telecom subsidiary of América Móvil, providing mobile, fiber broadband, pay-TV, and enterprise cloud and connectivity services to consumer subscribers and business clients across the country.

Ownership category

akta.pro rank

Product category

Telecommunications and Connectivity Services

NAICS

Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (51621), Advertising Agencies (541810)

SIC

Cable & Other Pay Television Services (4841), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Competitive Local Exchange Carriers (CLECs) (HDAIABAB)

akta.pro secondary industries

Billing, Payments & Subscription Management (MPAHAJAC), Marketing Technology, AdTech & MarTech Services (BPAFAAAN)

Keywords

• Enterprise telecommunications services
• Fixed and mobile connectivity
• Cloud infrastructure services
• Cybersecurity and network security
• Business productivity software

Headquarters

HQ city

San José, San José

HQ country

Costa Rica

HQ region

Latin America

Offices13 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Mobile Services (Postpago): Monthly subscription plans for mobile services including data, calls, and unlimited apps with 5G coverage. Includes América Sin Fronteras roaming across North and South America and Conexión Sin Fronteras for Europe.
2. Mobile Services (Prepago): Pay-as-you-go mobile services with recharge-based usage for data, calls, and social networks. Includes Superpacks for additional data packages.
3. Residential Internet (Fibra Óptica): Fiber optic internet subscriptions for homes with symmetric speeds, including Double Play and Triple Play bundles with TV and fixed telephony
4. Satellite TV (DTH): Satellite television service reaching areas without fiber coverage with multiple channel packages
5. Claro Video Streaming: Streaming platform subscription included in home packages or available separately for ₡3,500/month, offering movies, series, and live TV
6. Claro Música: Music streaming and download service with weekly (₡1,400) and monthly (₡4,100) subscription options
7. Enterprise Connectivity Solutions: Corporate internet, mobile plans, data links, and managed connectivity services for businesses of all sizes
8. Enterprise Cloud Services (Claro Cloud): Cloud infrastructure on Microsoft Azure, professional managed services, collaboration tools (Microsoft 365, Google Workspace), security services, and business applications
9. Enterprise Security Solutions: Cybersecurity services including SASE, Anti-DDoS, vulnerability analysis, and SIM Swapping protection (SimGuard)
10. Enterprise Communication: Business telephony, Hosted PBX, telemetrics/AVL, and roaming services for enterprise mobility
11. Productivity Solutions: RPA Connect automation, SpaceSuite CRM, Chat 2B omnichannel, Notifícame SMS, and Datos Patrocinados
12. Claro Media Digital Marketing: Data analytics, population behavior studies, segmented SMS messaging, and traditional/digital advertising solutions
13. Hardware Sales: Sale of smartphones (iPhone, Samsung, Motorola, Xiaomi, Honor, Huawei), home equipment, and accessories through online and physical stores with installment options
14. Roaming Services: International roaming packages for travelers with options for prepaid and postpaid customers

Pricing tiers

Go-to-market motion3 records

Distribution channels8 records

Marketing channels10 records

Core offering

Claro Empresas Costa Rica provides telecommunications and technology services to individual and organizational customers. Its portfolio includes mobile and roaming service, fiber and corporate internet, data links, IPTV and satellite television, cloud infrastructure, cybersecurity, business telephony and telemetry, automation, CRM, omnichannel communications, digital analytics, streaming, and music.

Product overview

Claro Empresas Costa Rica is a comprehensive telecommunications and technology company offering both consumer/residential services and enterprise/business solutions. The consumer portfolio includes mobile services (Postpago, Prepago with eSim/VoLTE/VoWIFI), home connectivity (Internet Fibra Óptica, Doble Play, Triple Play, Full Claro bundles), television (Claro TV Plus IPTV, Claro TV Satelital), entertainment (Claro Música, Claro Video with streaming), and cloud storage (Claro Drive). The enterprise division (Claro Empresas) provides an integrated platform of services organized into categories: Conectividad (Internet Móvil BAM, Internet Corporativo, Enlaces de datos, Internet más seguro, PBX Cloud, SDWAN), Comunicación (Móvil Postpago Empresas, Telefonía Empresarial, Telemetría/AVL, Roaming), Seguridad (Análisis de vulnerabilidades, SASE, AntiDDOS), Productividad (Datos patrocinados, Notifícame, SpaceSuite, Chat 2B), Claro Media (Analíticas, Mensajería Segmentada, Claro TV Analytics), Televisión (Claro TV Empresas), and Solutions (RPA Connect). The separate Claro Cloud platform offers Microsoft Azure infrastructure, Microsoft 365, Google Workspace, and security solutions. All services are delivered over the company's fiber optic and mobile networks, with Claro being part of América Móvil operating across Central America.

Differentiator

Problem solved

Functional benefit

Brands

• Claro Video: Streaming platform with movies, series, and entertainment content
• Claro Música
• Full Claro
• Claro Cloud
• Claro Media
• Claro Empresas
• Claro TV+
• Mi Claro

Products and services

• Postpaid Mobile (Postpago) Monthly mobile plans for individual users that include data, calls, apps, 5G coverage, and América Sin Fronteras roaming from Canada to Argentina at no extra cost.
• Prepaid Mobile (Prepago) Pay-as-you-go mobile service that allows users to recharge as needed for data, minutes, benefits, and Superpacks.
• Fiber Optic Internet (Fibra Óptica) Symmetric fiber-optic internet service for residential homes, providing fast and stable connectivity for multiple devices, streaming, and online activities.
• Claro TV Plus IPTV platform with downloadable apps, Google Assistant voice control, live television streaming, program recording, and playback across connected devices.
• Satellite TV (Claro TV Satelital) Satellite television service providing wide coverage in areas without fiber service, with multiple standard- and high-definition channel options.
• Music Streaming (Claro Música) Music subscription and download service providing access to more than 100 million songs, playlists, and new releases through weekly and monthly plans.
• Claro Video Subscription streaming platform offering movies, series, sports, documentaries, cartoons, offline downloads, support for five devices, and two simultaneous streams.
• Claro Drive Cloud storage service for backing up and synchronizing files across devices.
• International Roaming (Roaming) International roaming service for prepaid and postpaid customers, including América Sin Fronteras coverage across the Americas and Conexión Sin Fronteras service in Europe.
• Business Mobile Internet (Internet Móvil BAM) Mobile internet service for enterprises that connects their operations to the Claro mobile network without requiring a fixed line.
• Corporate Internet (Internet Corporativo) Corporate internet service with WiFi analytics and security measures for business operations.
• Data Links (Enlaces de datos) Secure data-link service for transferring information between different organizational locations.
• More Secure Internet (Internet más seguro) Corporate internet service with integrated high-level security measures for organizational use.
• Cloud PBX (PBX Cloud) Cloud-based enterprise telephone system that provides business voice communication without dedicated on-premise hardware.
• Software-Defined Wide Area Network (SD-WAN) Managed SD-WAN service for optimized enterprise network management and connectivity.
• Enterprise Postpaid Mobile (Móvil Postpago Empresas) Enterprise postpaid mobile plans with unlimited communication, high-speed data, and international roaming tariffs.
• Enterprise Telephony (Telefonía Empresarial) Business telephone service with a hosted PBX option for continuous enterprise communication without an on-premise equipment investment.
• Telemetry (AVL) (Telemetría (AVL)) Vehicle and asset tracking service with real-time localization, operational-parameter measurement, and remote process control.
• Vulnerability Analysis (Análisis de vulnerabilidades) Security assessment service that identifies risks through vulnerability evaluations and penetration testing.
• SASE Secure Access Service Edge service that integrates network and cloud security to protect organizational operations from any location.
• Anti-DDoS Protection (AntiDDOS) Service for detecting and mitigating large malicious traffic attacks against servers, applications, or websites.
• Sponsored Data (Datos patrocinados) Service that allows customers to access selected digital channels without consuming their mobile-data balance.
• Notify Me (Notifícame) Mass SMS messaging service for direct communication with customers and collaborators.
• SpaceSuite CRM platform that centralizes customers, sales opportunities, tasks, and field-collaborator data and includes performance evaluation.
• Chat 2B Unified communications platform that consolidates WhatsApp, SMS, webchat, and social-media conversations into one dashboard.
• Claro Media Analytics (Claro Media - Analíticas) Analytics service that evaluates population behavior and mobility patterns and measures the impact of physical-location factors.
• Segmented Messaging (Claro Media - Mensajería Segmentada) SMS messaging service that sends targeted messages to potential customers.
• Claro TV Analytics (Claro Media - Claro TV) Audience analytics platform that analyzes user behavior by channel, broadcast schedule, and programming in real time.
• Business Television (Claro TV Empresas) Fiber-delivered IPTV service for businesses with standard- and high-definition channels, customizable programming, and a stable signal.
• RPA Connect Robotic process automation platform that uses software robots to perform repetitive, structured tasks, including web-form capture, automatic execution, Microsoft Teams notifications, and real-time supervision.
• Claro Cloud Enterprise cloud platform offering Microsoft Azure infrastructure, managed services, web presence, Microsoft 365, Google Workspace, backup, mobile-device management, security, and business applications.

Quantifiable outcome

• First private 5G network with 100% on-premise architecture in Latin America implemented for Nestlé factories worldwide
• +2 more outcomes

Named customers3 records

Segments10 records

Ideal customer profiles9 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability2 records

Feature15 records

Partnerships

Four partnerships are on record, tiered core and major.

• MicrosoftcoreTechnology or IntegrationTechnology partnership for Microsoft Azure cloud infrastructure, Microsoft 365 productivity suite, and Teams integration for RPA Connect notification system. Claro Cloud offers Azure-based infrastructure services.
• GooglecoreTechnology or IntegrationPartnership for Google Workspace collaboration tools offered through Claro Cloud, and Google Assistant integration in Claro TV Plus remote control for voice-activated TV control.
• DataBricksmajorTechnology or IntegrationClaro Media uses DataBricks platform for big data analytics, enabling population behavior studies, mobility analysis, and advertising campaign optimization. DataBricks is built on Apache Spark.
• HBOmajorChannel Partner/ Reseller/ DistributorClaro resells HBO MAX premium channels as add-on to TV packages, offering 8 HD channels and streaming access to HBO content.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Tigo Costa Rica (Millicom): Direct competitor in Costa Rica offering mobile, fixed broadband, and pay-TV under the Millicom Tigo brand. Closest pan-Central American analog to Claro given overlapping consumer and enterprise focus across the same five Central American markets.
• ICE Kolbi (Instituto Costarricense de Electricidad): State-owned Costa Rican incumbent offering mobile, fixed, and pay-TV under the Kolbi brand with cross-subsidy from electricity operations. Most direct local competitor due to full product overlap and privileged regulatory position.
• Movistar Costa Rica (Telefónica): Operates mobile and fixed services in Costa Rica under the Telefónica Movistar brand. Comparable as a multinational telecom providing overlapping consumer and enterprise products, though Telefónica has rationalized its Central American footprint.
• Liberty Latin America / Liberty Costa Rica: Direct competitor operating fixed broadband and pay-TV in Costa Rica plus mobile across the Caribbean and Latin America. Comparable as a multi-country wireline+wireless operator targeting both consumer and enterprise segments.
• Tigo (Millicom) Central America: Regional brand offering mobile and broadband across Guatemala, Honduras, El Salvador, Nicaragua, and Costa Rica. Directly comparable as the only other provider claiming five-Country Central American reach alongside Claro Empresas.

Others

• Telus International (TELUS): Provides digital CX, IT, and network services across the Americas with deep telecom-operator heritage. Comparable as an enterprise services peer offering managed connectivity, cloud, and CX/advisory capabilities competitive with Claro Empresas' productivity stack.

Broad incumbents

• Millicom International Cellular: Parent of Tigo and a regional incumbent operating mobile, broadband, and cable across Latin America. Closest peer to América Móvil as a strategic parent, providing a benchmark for telecom rollup economics in the region.
• AT&T Mexico: Major wireless and enterprise telecom operator in Mexico and broader Latin America. Comparable as a converged carrier offering mobile, fixed, and enterprise services including SD-WAN, security, and cloud.
• América Móvil: Public parent of Claro Costa Rica, the largest telecom group in Latin America by subscribers. Indirectly comparable as the controlling enterprise investing across the region, but operating at a fundamentally larger scale than the Costa Rica subsidiary.

Regional players

• Cogent Communications: Pure-play fiber and IP transit operator serving enterprises and carriers across the Americas. Comparable as a fiber-led B2B connectivity and data-link provider competing for the same enterprise connectivity budgets as Claro's Enlaces de datos and Internet Corporativo products.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat8 records

Key risks7 records

Key highlights6 records

Customer concentration

• Xtwitter.com/claro_costarica
• YouTubeyoutube.com/@ClaroCostaRica1
• Facebookfacebook.com/clarocostarica?fref=ts
• Instagraminstagram.com/clarocostarica
• LinkedInlinkedin.com/company/claro-empresas-costa-rica

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Claro Empresas Costa Rica