Client Talk
Client Talk is a UK-based coaching and consultancy founded in 2019 that helps professional services firms — particularly law firms — improve client relationships through listening programmes, business development training, coaching, and client experience consultancy, supplemented by the BD Online Academy.
- Company typePrivate
- Founded2019
- HeadquartersReading, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Client Talk does
Client Talk Limited is a UK-based coaching and consultancy firm, founded in 2019 and headquartered in Reading, England, that serves professional services and B2B organizations — predominantly law firms — with a unified portfolio of client listening programmes, business development and leadership training/coaching, and client experience consultancy. The firm's core delivery model is human-led: a team of multilingual (English, Spanish, French) accredited coaches conduct listening interviews with internal and external stakeholders, then translate findings into a structured "Gather, Reflect, Act" methodology that underpins all engagements and produces actionable client reporting. Beyond the consultancy core, Client Talk has built a productized learning layer — the BD Online Academy — offering on-demand courses (priced £295 individually or £1,250 for the full series), free introductory content, and live one-off coaching sessions at £400–£450 each, enabling self-serve international reach beyond the UK.
The technology footprint is deliberately lightweight: an online learning management system with video, workbooks, quizzes, and reflection exercises; a virtual coaching delivery platform; and a podcast production and distribution infrastructure for the Lawyer's Coach series (7+ seasons, co-sponsored with Hansard Coaching). The firm also publishes proprietary research reports (The Power of Stories, The Class of 2002: Women in Law, Are We Listening?) and runs a YouTube channel, using content marketing as a top-of-funnel engine. Add-on services — Insight Community, After The Feedback Leadership Academy, Beyond The Feedback 2027, LEGO SERIOUS PLAY, Masterclasses, and Team Building Days — extend the relationship beyond a single listening engagement.
Commercially, Client Talk operates a hybrid sales-led and product-led model. Direct enterprise sales drive client listening, training, and client experience engagements with named customers including Bird & Bird, Herbert Smith Freehills, Freshfields Bruckhaus Deringer, Gateley Plc, Trowers & Hamlins, Reed Smith, Carter Jonas, and Montagu Evans. The BD Academy extends reach to international firms, smaller regional UK firms, and sole practitioners via self-serve online purchase. The company is privately held, founder-led (Claire Rason, a former city lawyer and Herbert Smith Freehills alumnus), produces no app, exposes no public API, and reports no institutional funding.
Client Talk firmographics
Firmographics- Name
- Client Talk
- Legal name
- Client Talk Limited
- Website
- https://clienttalk.co.uk
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Client Talk is a UK-based coaching and consultancy founded in 2019 that helps professional services firms — particularly law firms — improve client relationships through listening programmes, business development training, coaching, and client experience consultancy, supplemented by the BD Online Academy.
- Ownership category
- akta.pro rank
Client Talk industry classification
Industry- Product category
- Professional Services Consulting
- NAICS
- Management Consulting Services (54161), Other Management Consulting Services (541618)
- SIC
- Services-Management Consulting Services (8742), Services-Management Services (8741)
- akta.pro primary industry
- Consultative Selling & Discovery (EDABABAC)
Keywords
Where Client Talk is headquartered
LocationHeadquarters
- HQ city
- Reading
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Client Talk business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Marketing or Sales, Technology or R&D, Operations, Others
Revenue model
- Professional Services - Client Listening: Independent listening programmes delivered for businesses requiring external support. Conducted predominantly online, serving global geographically dispersed multi-lingual client base.
- Professional Services - Training & Coaching: Business and relationship development training and coaching covering topics from personal effectiveness to leadership skills development.
- Professional Services - Client Experience Consultancy: Client experience consultancy helping develop vision for ideal client experience and roadmap for service delivery improvement.
- Online Course Sales: On-demand courses sold individually (£295) or as complete series (£1,250). Includes video learning, workbooks, quizzes, and group discussion materials.
- Live Coaching Sessions: One-off 90-minute virtual coaching sessions at £400 for Power Coaching and £450 for Find Your Superpower. Free chemistry sessions available for prospect engagement.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Foundation Business Development - Free introductory course |
| One time/ perpetual license | Pay-as-you-go | Core BD Skills Individual Courses - £295 per course |
| One time/ perpetual license | Pay-as-you-go | Core BD Skills Complete Series - £1,250 |
| Unit Pricing | Pay-as-you-go | Power Coaching - £400 per session |
| Unit Pricing | Pay-as-you-go | Find Your Superpower - £450 per session |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Client Talk product offering
Product offeringCore offering
Client Talk is a coaching-powered consultancy that delivers independent client listening programmes, business and relationship development training and coaching, and client experience consultancy to professional services firms and B2B organizations in the UK and internationally. The firm also operates the BD Online Academy, an on-demand learning platform with video courses, workbooks, quizzes, and supplementary live virtual coaching in English, Spanish, and French.
Product overview
Client Talk is a coaching-powered consultancy offering a unified portfolio of client listening, training and coaching, and client experience services. The core offerings include Client Listening programmes (independent external support for gathering client insights), Training & Coaching (business and relationship development), and Client Experience consultancy (developing client-centred business strategies). The company also operates the BD Online Academy, an on-demand learning platform with courses including Business Development: The Foundations (free), Core BD Skills: Making Rainmakers series (£1,250), and individual courses like Building Your Personal Brand, Presentation Skills, Thought Leadership, and Human Soft Skills (£295 each), supplemented by live coaching sessions (Power Coaching at £400, Find Your Superpower at £450, and free Chemistry Sessions). Additional services include LEGO SERIOUS PLAY, Masterclasses, Team Building Days, and the Insight Community. The company publishes research reports including The Power of Stories, The Class of 2002: Women in Law, and Are We Listening?, and produces the Lawyer's Coach podcast series.
Differentiator
Problem solved
Functional benefit
Brands
- Lawyer's Coach: A podcast series hosted by Claire Rason and Oliver Hansard (both former city lawyers and coaches) exploring what makes lawyers tick, featuring interviews with private practice and in-house counsel.
- BD Online Academy
Products and services
- Client Listening Independent client listening programmes delivered for businesses requiring external support, gathering deep, client-led insight through interviews with internal and external stakeholders to inform client experience and business development decisions. Conducted predominantly online for a global, multi-lingual client base.
- Training & Coaching Business and relationship development training and coaching covering topics from boosting personal effectiveness to developing leadership skills. Combines training and coaching approaches for professional services and B2B organizations.
- Client Experience Consultancy service helping businesses develop a vision for their ideal client experience and a roadmap for improved service delivery and a client-centred business.
- Business Development Training Training programmes focused on business development skills and strategies for partners and professionals in professional services firms.
- Coaching One-to-one and team coaching delivered by accredited coaches for professional services leaders and individuals seeking personal effectiveness and leadership development.
- LEGO SERIOUS PLAY Facilitated LEGO SERIOUS PLAY workshops using LEGO building blocks as a facilitation methodology for team building, strategic thinking, and alignment exercises.
- Masterclasses Specialist training masterclasses focused on specific professional development topics.
- Team Building Days Customised team building experiences designed to strengthen relationships and improve collaboration within teams.
- Insight Community Ongoing client insight and engagement community programme that extends beyond standard listening engagements.
- After The Feedback Leadership Academy Leadership academy focused on helping client teams implement insights gathered from client feedback programmes.
- BD Online Academy Online business development academy offering on-demand courses with videos, workbooks, quizzes, and group discussion materials, with optional live coaching supplements in English, Spanish, or French.
- Core BD Skills: Making Rainmakers (Full Series) Comprehensive bundled series of business development courses on the BD Online Academy, including exclusive access to the personal business development plan course, priced at £1,250.
- Core BD Skills: Building Your Personal Brand Individual on-demand course on personal branding strategies and using LinkedIn to boost professional brand, priced at £295.
- Core BD Skills: Presentation Skills Individual on-demand course providing tools and techniques to improve presentation skills for professionals, priced at £295.
- Core BD Skills: Thought Leadership Individual on-demand course exploring what thought leadership is, personal thought leadership style, and how to produce thought leadership content, priced at £295.
- Core BD Skills: Key Human 'Soft' Skills Individual on-demand course covering trust equation, active listening, influencing skills, and self-awareness for becoming a trusted advisor, priced at £295.
- Power Coaching One-off 90-minute live virtual coaching session with an accredited coach for specific issues, challenging conversations preparation, decision-making, or new role onboarding, priced at £400.
- Find Your Superpower Values-based live virtual coaching exercise to explore core beliefs and strengths to help guide decisions, priced at £450.
- Lawyer's Coach Podcast Podcast series exploring what makes lawyers tick, featuring interviews with private practice and in-house counsel across multiple seasons. Sponsored by Client Talk and Hansard Coaching and hosted by Claire Rason and Oliver Hansard.
Quantifiable outcome
- Professional, well thought through service with quick turnaround and valuable business data
- +1 more outcomes
Companies that use Client Talk
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles3 records
Client Talk technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Client Talk partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Hansard CoachingminorCo-sponsor of the Lawyer's Coach podcast series. Hansard Coaching and Client Talk jointly sponsor the podcast content focused on exploring what makes lawyers tick through interviews with private practice and in-house counsel.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Client Talk competitors and assessment
Company assessmentDirect peers
- Hinge Marketing: Marketing and BD consultancy specializing in professional services firms; comparable in targeting law and B2B services firms with research-driven marketing and business development programs.
- BTI Consulting Group: US-based provider of client feedback and listening programmes for law firms, directly comparable to Client Talk's Client Listening service targeting the same professional services buyer.
- J. Sandler & Associates: Sales and business development training firm with a strong professional services practice; comparable in offering training/coaching to law and B2B services firms on rainmaking and client development.
- LawVision: Consultancy serving law firms on business development, marketing, and client experience strategy; comparable in providing tailored consulting and training to professional services clients.
- Goodway Group: Legal-specific business development and marketing consulting firm serving Am Law and UK law firms; directly comparable on legal BD coaching, training, and client listening offerings.
Emerging players
- RainmakerVT: Virtual sales training platform focused on legal and professional services; comparable on-demand learning product targeting the same legal BD buyer that Client Talk's BD Academy addresses.
- Reignite Coaching: Coaching and training provider focused on professional services firms, comparable in delivering one-on-one coaching and team workshops for law firm partners and BD leaders.
Others
- Hansard Coaching: UK-based coaching firm for lawyers and co-sponsor of the Lawyer's Coach podcast with Client Talk; comparable as a directly adjacent niche coaching player in legal professional development.
Broad incumbents
- FMI (Fails Management Institute): Large management consulting and sales training firm; comparable as a broad incumbent offering training and coaching programs to professional and technical services organizations.
- Wilson Allen: Consultancy and technology provider serving law firms on CRM, business development, and client insights; comparable as a broader professional services advisor overlapping with Client Talk's BD and client experience remit.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Client Talk social profiles
Digital presenceClient Talk compliance and trust
Trust signalCompliance3 records
Client Talk financial estimates
Financial estimateRevenue estimate
Valuation estimate
Client Talk leadership team
Management profileNumber of profiles
Profiles1 record
Client Talk funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Client Talk M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Client Talk
What does Client Talk do?
Client Talk is a coaching-powered consultancy that delivers independent client listening programmes, business and relationship development training and coaching, and client experience consultancy to professional services firms and B2B organizations in the UK and internationally. The firm also operates the BD Online Academy, an on-demand learning platform with video courses, workbooks, quizzes, and supplementary live virtual coaching in English, Spanish, and French.
Is Client Talk a public or private company?
Client Talk is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Client Talk founded?
Client Talk was founded in 2019. It employs 1 to 10 people.
Where is Client Talk based?
Client Talk is headquartered in Reading, United Kingdom, in the Europe region.
How does Client Talk make money?
Five revenue lines are on record. Professional Services - Client Listening is the primary driver. The others are professional Services - Training & Coaching, professional Services - Client Experience Consultancy, online Course Sales and live Coaching Sessions.
Who are Client Talk's main competitors?
Direct peers on record are Hinge Marketing, BTI Consulting Group, J. Sandler & Associates, LawVision and Goodway Group. Emerging players are RainmakerVT and Reignite Coaching. Hansard Coaching is listed as an others. Broad incumbents are FMI (Fails Management Institute) and Wilson Allen.
Does Client Talk have an API?
No public API is recorded for Client Talk.
What industry is Client Talk in?
Client Talk's product category is Professional Services Consulting. Its primary akta.pro industry code is EDABABAC, Consultative Selling & Discovery. Its NAICS code is 54161 and its SIC code is 8742.