CMAO - SAMU social - 115 - SIAO

What CMAO - SAMU social - 115 - SIAO does

CMAO de Lille (Coordination Mobile d'Accueil et d'Orientation) is a French non-profit association (association loi 1901) founded in April 1996, headquartered in Saint-André-lez-Lille, that coordinates emergency social services and housing pathways for vulnerable populations across the Lille arrondissement and the Nord department. The organization federates 25 member associations and one associate member, and operates with 37 professional staff. Its statutory mandates include operating the 115 national homelessness emergency hotline, SAMU Social mobile outreach teams (maraudes), the SIAO (Service Intégré d'Accueil et d'Orientation) for which it received formal accreditation in 2010, and DAHO (Droit à l'Hébergement Opposable) evaluations processed on behalf of the COMED mediation commission. CMAO also coordinates asylum signalements and, since 2019, manages rental intermediation (Intermédiation Locative) for housing access.

The organization distributes services through four primary channels: the 24/7 telephone 115 hotline, street-based mobile outreach teams (including a food maraude added in 2020), a mobile office deployed since 2019 to reach people furthest from fixed service points, and coordinated intake through the SIAO system. Services are free at point of use. The association has no proprietary technology platform; its competitive position rests on statutory designations, federated membership, and operational know-how rather than technology assets.

CMAO is funded entirely through public institutional grants from four anchor partners: the Direction Départementale de la Cohésion Sociale (DDCS) du Nord, the Métropole Européenne de Lille (MEL), the Département du Nord, and the Ville de Lille. Since 2018, MEL has been a strategic partner on the 'Logement d'abord' (Housing First) dynamic. A shared supported-housing coordinator position with URH has existed since 2013. Revenue is not publicly disclosed. The association has progressively expanded service scope (mobile office 2019, food maraude 2020, rental intermediation 2019) and refreshed its strategic documents (2020 association project, 2021 establishment project) while maintaining its core statutory remit.

Name

CMAO - SAMU social - 115 - SIAO

Legal name

CMAO de Lille

Website

https://cmao-asso.fr

Company type

Private

Founded year

1996

Operating status

Operating

Short description

CMAO de Lille is a French non-profit association coordinating emergency homelessness and housing services across the Lille metropolitan area, operating the 115 hotline, SAMU Social mobile outreach, SIAO intake, and DAHO housing-rights evaluations for vulnerable populations, funded by public institutional grants.

Ownership category

akta.pro rank

Product category

Homeless and Social Emergency Services

NAICS

Community Housing Services (62422), Temporary Shelters (624221), Emergency and Other Relief Services (624230), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Membership Organizations (8600)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Emergency Shelter, Camp Management & Non-Food Items (NFI) (BPAGAAAC), Protection Services (GBV, Child Protection, Safeguarding) (BPADAHAF)

Keywords

• Homeless emergency services
• Social outreach coordination
• Housing placement services
• Asylum seeker coordination
• Emergency shelter hotline

Headquarters

HQ city

Lille

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Public institutional funding: The organization is funded by multiple public institutions including the Direction Départementale de la Cohésion Sociale (DDCS), the Métropole Européenne de Lille (MEL), the Département du Nord, and the Ville de Lille. Revenue comes from government grants and institutional support rather than commercial revenue streams.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

CMAO de Lille is a non-profit association that coordinates emergency social services for people experiencing homelessness and housing insecurity in the Lille metropolitan area. It operates the national 115 homelessness hotline, SAMU Social mobile outreach teams (maraudes), the SIAO (Integrated Reception and Orientation Service) for housing coordination, and processes DAHO (Droit à l'Hébergement Opposable) evaluations. The federation brings together 25 member associations and 37 professionals to deliver unified emergency response, housing placement, and asylum situation coordination across the Nord department.

Product overview

CMAO de Lille is a social services umbrella organization operating as a unified association that coordinates emergency and insertion services for vulnerable populations. The organization provides an integrated suite of services including Le 115 (national homelessness helpline), SAMU Social (mobile street outreach), SIAO (housing coordination), DAHO (legal housing rights processing), asylum coordination, housing guidance, mobile teams, and food distribution. The association brings together 25 member organizations and 37 professionals to deliver coordinated responses to social emergencies across the Lille metropolitan area.

Differentiator

Problem solved

Functional benefit

Products and services

• Le 115 A national emergency helpline number (115) for people experiencing homelessness or housing insecurity, providing immediate social assistance and shelter referrals in the Lille arrondissement.
• SAMU Social Mobile social emergency teams that conduct street outreach (maraudes) to people living on the streets, providing emergency assistance and connecting them to services.
• SIAO (Service Intégré d'Accueil et d'Orientation) Integrated Reception and Orientation Service that coordinates housing and shelter placements for vulnerable populations in the Lille metropolitan area.
• DAHO (Droit à l'Hébergement Opposable) Legal right to housing service that processes evaluations and mediates between applicants and housing providers for vulnerable individuals.
• Coordination Asile Asylum coordination service that handles signalement (reporting) of concerning situations within asylum request procedures.
• Logement et Hébergement Housing and accommodation services including guidance for households seeking housing, supported housing (logement accompagné), and emergency shelter coordination.
• Equipes Mobiles Mobile outreach teams that reach people living on the streets to provide assistance and connect them with social services.
• Maraude Alimentaire Food distribution outreach service animated by volunteers to provide meals to people in need.
• Intermédiation Locative Rental intermediation service managed by CMAO since 2019 to facilitate access to housing through rent guarantee and property management support.
• Logement Accompagné Supported housing service that helps individuals maintain stable housing through personalized accompaniment, coordinated via a shared coordinator with URH.

Quantifiable outcome

• Coordinates 115 emergency hotline, SAMU Social, and SIAO services for the Lille arrondissement

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered founding, core and supporting.

• FNARS (Fédération des Acteurs de la Solidarité)foundingStrategic or Co-development Partner · 1 November 1994FNARS initiated the mobile antenne campaign against poverty and precarity in 1994. CMAO's origins trace to FNARS-led mobile outreach efforts during the 1994 campaign. FNARS is the national federation of social solidarity actors in France.
• Association Martine BernardfoundingStrategic or Co-development Partner · 1 November 1994Co-founded the first mobile antenne with FNARS during the 1994 poverty campaign. One of the founding partner organizations that preceded the formal CMAO structure.
• Métropole Européenne de Lille (MEL)coreOthersMajor public funder of CMAO operations. Since 2018, MEL and CMAO jointly address the AMI 'Logement d'abord' initiative. In 2020, MEL finances CMAO's coordination role in the 'Logement d'abord' dynamic, including coordination of housing access and retention measures. MEL also co-finances the food maraude created in 2020.
• Direction Départementale de la Cohésion Sociale (DDCS) du NordcoreOthersGovernment department responsible for social cohesion at the Nord departmental level. Primary institutional overseer and funder of CMAO's statutory services including 115, SAMU Social, and SIAO operations.
• Département du NordcoreOthersDepartmental council providing institutional funding and support for social services coordination in the Nord department.
• Ville de LillesupportingOthersCity of Lille provides institutional support and funding for CMAO's social services within the Lille municipal territory.
• URH (Union Régionale pour l'Hébergement)coreStrategic or Co-development PartnerSince 2013, CMAO shares a housing coordinator position with URH. The coordinator divides their time between both organizations, enabling integrated supported housing coordination across the regional housing ecosystem.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Market position

Strengths4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Cmao-Samusocial-2404603106297211
• LinkedInlinkedin.com/company/cmao-asso

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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