Cultureel Maatschappelijk Zorgbureau

What Cultureel Maatschappelijk Zorgbureau does

Cultureel Maatschappelijk Zorgbureau (CMZorg) is a small-scale ambulatory healthcare organisation headquartered in Groningen, the Netherlands, operating in the northern provinces of Groningen, Drenthe, and Friesland. Founded in 2012, CMZorg provides culturally sensitive social support, ambulatory guidance, mental coaching, school-based social work, and forensic care to children, youth (0–23 years), adults, and families with non-Western cultural backgrounds — including immigrants, refugees, and statushouders — who struggle with integration, behavioural, psychosocial, parenting, or educational challenges. The organisation is co-led by Feriz Akarsu and Sjoerd van der Velde and employs 29 people; over 25 colleagues from 22+ countries collectively speak 16+ languages, which is the operational backbone of CMZorg's culturally matched care model.

CMZorg's core operating technology is its transcultural care methodology, anchored by the organisation-wide deployment of the Signs of Safety framework (3-Houses tool, Good Practice interviews, scale/relationship/exception questions) and a dedicated Intercultural School Social Work model. The product portfolio is organised into two pillars: youth and family services (individual guidance, parental guidance, family guidance, school-based support, and the CFZorg forensic sub-brand via joint venture with Zinso), and adult services (eight life-domain ambulatory guidance under Wmo, day activities and employment guidance, multilingual mental coaching). Service delivery is in-person at clients' homes, schools, or CMZorg's offices in Groningen and Hoogezand, with cultural matching between caregiver and client as a core design principle.

Revenue is generated almost entirely through Dutch public-payor frameworks: ambulatory care funded via the Wmo (Social Support Act), youth care funded via the Jeugdwet (Youth Act), and select services under the Zorgverzekeringswet (Health Insurance Act). Clients enter the system via referrals from municipal social teams (Sociaal-team/WIJ-team), JB-Noord, Veilig Thuis, Nidos, William Schikker Groep, and other authorised indicerende organen, with intake handled by an in-house zorgcoördinator within two working days. A secondary revenue stream comes from custom training and advisory services on diversity, intercultural working, and specific cultural topics for governments, housing associations, and employers. The organisation holds HKZ, SKJ, WTZi, SBB, and Governancecode Zorg 2017 certifications, which are required gatekeepers for municipal contracting.

Name

Cultureel Maatschappelijk Zorgbureau

Legal name

Het Cultureel Maatschappelijk Zorgbureau

Website

https://cmzorg.nl

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

CMZorg is a small-scale ambulatory healthcare organisation in the northern Netherlands delivering culturally matched, multilingual social support, youth care, mental coaching, and forensic guidance to non-Western migrants, refugees, and their families, funded primarily through Wmo, Jeugdwet, and Zorgverzekeringswet.

Ownership category

akta.pro rank

Product category

Ambulatory social support and youth care services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (62411), Child and Youth Services (624110)

SIC

Services-Social Services (8300), Services-Educational Services (8200)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industry

Refugee & Humanitarian Newcomer Orientation (Resettlement Support) (EDAAADAI)

Keywords

• Culturally sensitive care
• Ambulatory social support
• Youth and family services
• Migrant community care
• Mental coaching services

Headquarters

HQ city

Groningen

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Government-funded ambulatory care (Wmo): CMZorg provides ambulatory guidance funded through the Wmo (Wet maatschappelijke ondersteuning), contracted with various municipalities in the northern Dutch provinces. Begeleiding volwassenen and dagbesteding are primarily funded through Wmo.
2. Youth care (Jeugdwet): Ambulatory youth care services funded through the Jeugdwet, covering children and youth aged 0-23 and complete families, contracted with municipalities in Groningen and surrounding provinces.
3. Healthcare insurance law (Zorgverzekeringswet): Certain care and guidance services are provided under the Zorgverzekeringwet framework.
4. Training and advisory services: CMZorg provides custom-made training and workshops for companies and organisations on diversity, intercultural working, and specific country or cultural topics, serving government institutions, housing associations, and employers.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

CMZorg provides ambulatory socii)al support and guidance to children, youth, families, and adults with non-Western cultural backgrounds (immigrants, refugees, and status holders) in the northern Netherlands. Services are delivered in the client's own language and cultural context by SKJ-registered caregivers who share their cultural background, covering individual youth guidance, parental guidance, family support, school-based social work, forensic cultural care, adult guidance across eight life domains, day activities and employment guidance, and mental coaching.

Product overview

CMZorg is a small-scale ambulatory healthcare organization operating in the northern provinces of the Netherlands, offering culturally sensitive social support and guidance to adults and youth from non-Western backgrounds. Its portfolio consists of two main pillars: (1) Jeugd en gezin services — including Individuele begeleiding (individual youth counseling), Ouderbegeleiding (parental guidance), Opvoedondersteuning en gezinsbegeleiding (parenting support and family guidance), Begeleiding in het onderwijs (school-based support), and the organization-wide Signs of Safety methodology — all delivered under the Jeugdwet (Youth Act) framework for clients aged 0–23; and (2) Volwassenen services — Begeleiding volwassenen (adult guidance), Dagbesteding en sociale activering (day activities and social activation), and Mentale coaching — delivered via Wmo (Social Support Act) and health insurance frameworks. Cross-cutting offerings include Training en Advies (advisory and diversity training) and the sub-brand Cultureel Forensische Zorg (CFZorg), a joint offering with Zinso for forensic clients with a migration background. The organization differentiates through its transcultural approach: over 25 staff members collectively speak 16+ languages and share the cultural backgrounds of the clients they serve, enabling culturally congruent care delivery across all modules.

Differentiator

Problem solved

Functional benefit

Products and services

• Individuele begeleiding (Jeugd en gezin) Ambulatory individual support for children and youth (0–23 years) with developmental, behavioural, psychological, or intellectual challenges, delivered in the client's own culture and language to promote self-reliance and participation in Dutch society.
• Ouderbegeleiding Parental guidance supporting parents of children and youth facing parenting challenges, employing an existential and person-centered approach that strengthens the parent's buffers for the benefit of parenting, child development, and social integration.
• Opvoedondersteuning en gezinsbegeleiding Family-oriented ambulatory care focused on strengthening parental capacity, engaging the social network, and providing early low-threshold support to prevent future concerns; includes practical support, parenting skills training, and development monitoring.
• Begeleiding in het onderwijs Intercultural school social work providing behavioural and social interaction support in the classroom and, where needed, at home for children in regular and special education who face cultural barriers affecting their learning.
• Cultureel Forensische Zorg (CFZorg) Specialist sub-brand delivered in partnership with Zinso, providing forensic behavioural support (18+) for clients with a migration background who exhibit nuisance, risk, or delinquent behaviour, with a focus on underlying cultural and integration-related problems.
• Begeleiding volwassenen Ambulatory support for adults with a migration background or refugees struggling to find their footing in Dutch society, covering eight life domains (housing, finance, social functioning, mental health, meaning, physical functioning, practical functioning, and daily activities) via WMO framework.
• Dagbesteding, sociale activering en begeleiding naar werk Day activities, social activation, and employment guidance including CMZorg's own programmes (women's groups, men's groups, a furniture workshop) and partnerships with employers (Abiant, KWS/VolkerWessels, Van der Velden Riolering) to transition clients toward regular employment.
• Mentale coaching Mental coaching service focused on increasing self-reliance, resilience, and empowerment for residents (including status holders and people distanced from the labour market), delivered in multiple languages (Dutch, Arabic, Tigrinya, Turkish, Farsi/Dari, English) through individual and group sessions.
• Training en Advies Advisory and training services for governments, housing associations, and employers seeking access to or guidance on persons with a migration background; also delivers customised workshops and training on intercultural work and specific cultures for businesses and organisations.

Quantifiable outcome

• Faster integration of clients with migration backgrounds into Dutch society through culturally matched care and multilingual support.
• +2 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• ZinsocoreStrategic or Co-development PartnerCFZorg (Cultureel Forensische Zorg) was established as a joint venture between Zinso and CMZorg. Zinso contributes expertise in reducing nuisance-causing, risky, and forensic behaviour, while CMZorg brings intercultural care specialisation. Together they provide forensic guidance to clients (18+) with a migration background exhibiting nuisance, risk, or criminal behaviour, with particular attention to underlying cultural and integration issues.
• Zorggroep Stad en OmmelandcoreStrategic or Co-development PartnerClose cooperation with sister organisation Zorggroep Stad en Ommeland. CMZorg also has a unique cooperation agreement with Zorggroep Stad en Ommeland, where clients with a forensic title and a migration background are guided.
• Abiant (uitzendbureau)coreStrategic or Co-development PartnerCMZorg has employment partnerships with various employers in different sectors. Abiant is an employment agency through which CMZorg places clients in regular work, with ongoing support during the work trajectory to ensure success.
• KWS (VolkerWessels)coreStrategic or Co-development PartnerCMZorg has an employment partnership with KWS, part of the publicly listed VolkerWessels, placing clients into construction/infrastructure work with ongoing support during the trajectory.
• Van der Velden RioleringminorStrategic or Co-development PartnerCMZorg has an employment partnership with Van der Velden Riolering, placing clients into infrastructure work.
• Educational institutions (schools in northern Netherlands)coreChannel Partner/ Reseller/ DistributorCMZorg collaborates with multiple schools where intercultural school social workers share responsibility with schools for care, guidance, and inclusive education for vulnerable students. This brings CMZorg's services directly into the school setting.
• Sociaal-team/WIJ-teamcoreChannel Partner/ Reseller/ DistributorReferral partners from municipalities that refer clients to CMZorg for ambulatory care under Wmo and Jeugdwet.
• JB-Noord, Veilig Thuis, Nidos, William Schikker GroepcoreChannel Partner/ Reseller/ DistributorAuthorised referral organisations that refer clients to CMZorg for youth care and guidance under Jeugdwet.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Market position

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/cmzorg

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cultureel Maatschappelijk Zorgbureau