Centro Nacional de Arbitrajes

What Centro Nacional de Arbitrajes does

Centro Nacional de Arbitrajes (CNA) is Chile's first institutional arbitration and mediation center, operating as a privately held Sociedad Anónima (Centro Nacional de Arbitajes S.A., RUT 76.895.360-0) headquartered at Avenida Apoquindo 3650, piso 12, Las Condes, Santiago. The company administers arbitration and mediation proceedings for commercial and civil disputes between companies and individuals, offering three structured procedures: Procedimiento Regular (standard, 6-month timeline), Procedimiento Abreviado (expedited for disputes between 1,000-3,000 UF, 60-day timeline), and Procedimiento Abreviado Especial (for disputes under 1,000 UF, flat 30 UF fee). Mediation services are offered as a lower-cost alternative before arbitration. The organization also provides second-instance arbitration through its Superior Council panel.

CNA's technology backbone is the E-xpediente Virtual platform, a 100% digital case management system enabling arbitrators, mediators, actuaries, lawyers, and third parties to conduct proceedings securely and transparently. Complementary digital tools include the Simulador de Tarifas (online fee estimator), an online arbitration request form with integrated payment, and downloadable arbitration regulations. The company accepts payment via WebPay, major credit cards, and bank transfer.

CNA generates revenue through transaction-based fees denominated in Unidad de Fomento (UF), with rates structured as declining percentages of dispute amount (ranging from 7% for mid-value cases down to 0.25% for large disputes), supplemented by one-time constitution fees (5, 10, or 20 UF) and administrative fees. A reduced-fee Convenios program offers special clauses and lower rates for partner businesses. National geographic coverage is achieved through a network of regional arbitrators, while distribution relies on a digital-first, self-serve model with website intake, social media presence across LinkedIn, Instagram, TikTok, X, and YouTube, and direct contact channels.

Name

Centro Nacional de Arbitrajes

Legal name

Centro Nacional de Arbitajes S.A.

Website

https://cna.cl

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Centro Nacional de Arbitrajes is Chile's first institutional arbitration and mediation center, administering commercial and civil dispute resolution through tiered procedures and the proprietary E-xpediente Virtual digital platform for clients across Chile.

Ownership category

akta.pro rank

Product category

Arbitration and Mediation Services

akta.pro primary industry

Accreditation Appeals, Arbitration & Compliance Oversight Bodies (EDADACAL)

Keywords

• Arbitration services
• Mediation services
• Dispute resolution
• Commercial arbitration
• Online arbitration platform

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Arbitration Fees: Fees calculated as percentage of dispute amount (cuantía) in UF units. Rates range from 0.25% to 7% depending on dispute amount brackets, with minimum fees. Also includes fixed-rate procedures for smaller disputes (30 UF for Special Procedure, 45 UF for Abbreviated Procedure).
2. Constitution Fees: One-time fees paid with arbitration request: 5 UF for property brokerage cases, 10 UF for disputes under 1,000 UF, 20 UF for disputes over 1,000 UF. All values subject to IVA.
3. Administrative Fees: Administration fee charged on top of arbitration fees: exempt for cases under 1,000 UF, 15 UF for cases between 1,000-3,000 UF, 10% of arbitration fees (minimum 30 UF) for cases over 3,000 UF.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Centro Nacional de Arbitrajes (CNA) is an institutional arbitration and mediation center headquartered in Santiago, Chile. It administers three arbitration procedures (Procedimiento Regular, Procedimiento Abreviado, and Procedimiento Abreviado Especial) and mediation services for commercial and civil disputes, with all proceedings managed end-to-end through its digital E-xpediente Virtual platform.

Product overview

Centro Nacional de Arbitrajes (CNA) operates as an institutional arbitration and mediation center offering a platform of dispute resolution services. Its core offerings consist of three distinct arbitration procedures — Procedimiento Regular (standard), Procedimiento Abreviado (expedited), and Procedimiento Abreviado Especial (special expedited for small claims) — supplemented by mediation services. The digital platform E-xpediente Virtual serves as the technological backbone, enabling fully digital case management. Additional modules include an online arbitration request form, a fee simulator, downloadable arbitration regulations, and a request tracking system. The product suite is complemented by payment processing via WebPay and major credit cards.

Differentiator

Problem solved

Functional benefit

Brands

• E-xpediente Virtual: A digital platform that allows mediators, arbitrators, actuaries, lawyers and third parties to conduct 100% digital, secure, orderly, transparent and efficient proceedings.

Products and services

• Procedimiento Regular Standard arbitration procedure initiated when parties mutually agree to submit a dispute. Runs a 6-month timeline from the arbitrator's oath and allows parties to choose the arbitrator by consensus or from a 9-name list proposed by CNA.
• Procedimiento Abreviado Expedited arbitration procedure for disputes with amounts above 1,000 UF and below 3,000 UF. Runs a 60-day timeline from notification of the claim, priced at 45 UF plus a 15 UF administration fee.
• Procedimiento Abreviado Especial Special expedited arbitration procedure designed for disputes with amounts not exceeding 1,000 UF. Features direct arbitrator designation by CNA and a flat fee of 30 UF with no administration charge.
• Mediación A preferential conflict resolution method where a neutral third party facilitates negotiation between disputing parties before arbitration, aimed at reducing costs and processing times.
• E-xpediente Virtual A 100% digital platform enabling mediators, arbitrators, actuaries, lawyers, and third parties to carry out arbitration and mediation proceedings in a secure, orderly, transparent, and efficient manner that safeguards user privacy and procedure integrity.

Quantifiable outcome

• Regular procedure duration: 6 months from oath
• +2 more outcomes

Segments2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• American Arbitration Association / International Centre for Dispute Resolution (ICDR): Major US-headquartered ADR provider offering institutional arbitration and mediation globally - broad incumbent with comparable digital case management capabilities and service portfolio.
• Singapore International Arbitration Centre (SIAC): Leading Asian international arbitration institution - comparable institutional arbitration center with digital case management and tiered fee schedules for commercial disputes.
• International Chamber of Commerce (ICC) International Court of Arbitration: Global leader in international commercial arbitration with established rules, brand, and global reach - represents the international incumbent Chilean parties may choose for cross-border disputes.
• JAMS: Largest private ADR provider in the US offering arbitration, mediation, and other dispute resolution services - comparable institutional arbitration business model and digital platform strategy.

Direct peers

• Centro de Arbitraje y Mediación de la Cámara de Comercio de Santiago (CAM Santiago): Santiago chamber of commerce arbitration and mediation center - direct competitor offering institutional arbitration with similar procedures, regional arbitrators, and fee structures to CNA in the same Chilean market.
• Centro de Arbitraje y Mediación de la Cámara Chilena de la Construcción: Construction industry arbitration center offering sector-specialized dispute resolution - competes with CNA particularly in construction and infrastructure disputes, a high-value vertical in Chile.
• Centro de Mediación y Arbitraje, Pontificia Universidad Católica de Chile: University-affiliated arbitration center offering mediation and arbitration services in Chile, directly competing with CNA for commercial and civil disputes with established academic and institutional credibility.

Regional players

• Centro de Mediación y Arbitraje de la Cámara de Comercio de Valparaíso: Valparaíso chamber of commerce arbitration center offering institutional arbitration with similar service model to CNA, serving a different geographic region within Chile.
• Centro de Conciliación y Arbitraje de la Cámara de Comercio de Lima: Peru's leading chamber-affiliated arbitration center - comparable Latin American ADR provider with similar procedures, digital case management trends, and Spanish-speaking client base.
• Corte de Arbitraje de la Cámara de Comercio de Bogotá: Bogotá chamber of commerce arbitration court operating in a nearby Andean market - comparable regional institutional arbitration model that could represent future expansion territory for CNA.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cna_cl
• YouTubeyoutube.com/@centronacionaldearbitajes9536
• LinkedInlinkedin.com/company/centro-nacional-de-arbitrajes
• Instagraminstagram.com/centronacionaldearbitajes
• TikToktiktok.com/@arbitrajescna?is_from_webapp=1&sender_device=pc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Centro Nacional de Arbitrajes