Comune di Caldiero

What Comune di Caldiero does

Comune di Caldiero is an Italian municipal government entity (Ente Locale) located in Caldiero, Province of Verona, Veneto, serving the local citizenry and businesses with statutory public administration services. Core functions include civil registration (residence changes, vital statistics, certificates via the national ANPR portal), urban planning and building permits (SUE), business activity licensing (SUAP), local taxation (IMU property tax, TARI waste tax, IRPEF surcharges, Canone Unico Patrimoniale), local policing, public works, and cultural services including support for the Antiche Terme di Giunone thermal heritage.

The municipality operates a digital services ecosystem built on a WordPress-based institutional website conforming to AGID Design Italia guidelines, integrated with mandatory national digital identity and payment platforms: SPID, CIE, ANPR, pagoPA, App IO, and ImpresaInUnGiorno. Citizen-facing digital products include a Telegram chatbot (@comunecaldiero_bot), a myNotice mailing list service, an online IMU calculator, online appointment booking (VURP), malfunction reporting, and a digital literacy video programme. The website was fully redesigned in December 2023, with subsequent rollouts of the Telegram bot (June 2024) and appointment booking (January 2024).

Revenue is not commercial in nature; the municipality is funded by statutory local taxes, service fees, and transfers from Regione Veneto and national programmes (PSC Veneto, PNRR). Tax collection for certain categories is outsourced to Abaco S.p.A. The municipality is part of Unione di Comuni Verona Est, a statutory union of five municipalities (Belfiore, Caldiero, Colognola ai Colli, Illasi, Mezzane di Sotto) sharing SUAP, police, and social services, with Caldiero hosting the legal headquarters. The municipality employs 11 staff organised across 5 administrative areas and 10 municipal offices, led by Mayor Marcello Lovato.

Name

Comune di Caldiero

Legal name

Comune di Caldiero

Website

https://comune.caldiero.vr.it

Company type

Private

Operating status

Operating

Short description

Comune di Caldiero is an Italian municipal government entity in the Province of Verona serving local citizens and businesses with statutory public administration services, including civil registration, urban planning, local taxation, and digital citizen services integrated with national platforms.

Ownership category

akta.pro rank

Product category

Municipal Public Administration

NAICS

Other General Government Support (92119), Administration of Urban Planning and Community and Rural Development (92512)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Municipal public services
• Local government administration
• Civil registration services
• Urban planning permits
• Property tax administration

Headquarters

HQ city

Caldiero

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Taxes (IMU): Imposta Municipale Propria (IMU) - property tax on real estate different from primary residence, building land, and agricultural land. Due in two installments: advance by June 16, balance by December 16.
2. Waste Tax (TARI): Tassa sui Rifiuti (TARI) - waste collection tax based on property size and usage, managed through Abaco S.p.A. concession.
3. Municipal Income Tax Add-on: Addizionale Comunale all'IRPEF - municipal surcharge on personal income tax.
4. Unified Municipal Patrimonial Canopy: Canone Unico Patrimoniale - consolidated fees for public space occupation, advertising displays, and market areas, with compulsory collection managed by Abaco S.p.A.
5. Public Service Fees: Fees for various municipal services including certificates, permits, concessions, and administrative services.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Comune di Caldiero is an Italian municipal government (ente locale) delivering statutory local government services to residents and businesses of Caldiero in the Province of Verona, Veneto. Its core offerings include civil and demographic registration (residence changes, certificates, vital records), local taxation administration (IMU property tax, TARI waste tax, IRPEF surcharge, Canone Unico Patrimoniale), urban planning and building permits (SUE), business permits (SUAP), local policing, waste management, and cultural/community services. These are delivered through both the physical municipal office and a digital services ecosystem comprising the institutional website, online appointment booking, electronic payments via pagoPA, and a Telegram information bot, integrated with national platforms including ANPR, SPID, CIE, pagoPA, App IO, and ImpresaInUnGiorno.

Product overview

Comune di Caldiero operates a digital services ecosystem built on a unified municipal website (Sito Istituzionale) complemented by specialized thematic sites and digital tools. The core citizen-facing services include: SUAP (Sportello Unico per le Attività Produttive) for business permits and SUE (Sportello Unico per l'Edilizia) for building applications, both powered by the national ImpresaInUnGiorno platform; the @comunecaldiero_bot Telegram chatbot providing conversational access to municipal information; the Calcolo IMU Online calculator for property tax; pagoPA for electronic payments; and digital identity services via SPID and CIE. Supporting services include ANPR-based residence change processing, appointment booking, malfunction reporting, and a mailing list service (myNotice). The municipality also participates in the CUC (Unione di Comuni Verona Est) for joint procurement and maintains a PNRR implementation tracking site. Digital accessibility and citizen feedback mechanisms are integrated throughout the platform.

Differentiator

Problem solved

Functional benefit

Products and services

• SUAP (Sportello Unico per le Attività Produttive) Single Window Office for Productive Activities enabling local businesses and entrepreneurs to submit applications, permits, and documentation for commercial and productive activities digitally. Delivered through the national ImpresaInUnGiorno platform, the service supports SCIA declarations, commercial authorizations, and administrative fee payment via pagoPA and @E.Bollo digital stamp duty.
• SUE (Sportello Unico per l'Edilizia) Single Window Office for Building enabling architects, engineers, surveyors, and private citizens to submit SCIA, CIL, CILA applications and building permits digitally through the ImpresaInUnGiorno national platform with SPID/CIE authentication.
• Calcolo IMU Online Online municipal property tax (Imposta Municipale Propria) calculator allowing citizens and property owners to calculate tax amounts, save property lists, and generate F24 payment forms for IMU payments via the municipal portal.
• @comunecaldiero_bot (Telegram Bot) Official municipal Telegram chatbot providing real-time municipal information through keyword-based interaction, returning human-like responses with direct links to office hours, FAQs, albo pretorio documents, news, and online services. Available 24/7 for citizen information retrieval.
• Mailing List Comunale (myNotice) Free subscription service enabling citizens to receive personalized municipal news and updates based on their interests via email and SMS notifications, organized by topic categories through the myNotice platform.
• Prenotazione Appuntamento (Online Appointment Booking) Online appointment booking system allowing citizens to schedule appointments with municipal offices through the VURP platform, eliminating the need for physical queuing for in-person services.
• Cambio di Residenza Online (ANPR) Digital residence change service allowing citizens to declare and process residency changes via the national ANPR (Anagrafe Nazionale Popolazione Residente) portal, accessible through SPID or CIE authentication.
• Segnalazione Disservizio (Malfunction Reporting) Open citizen reporting service for flagging malfunctions, issues, and problems observed in the municipal territory, enabling residents to submit reports that contribute to municipal service improvement and maintenance operations.
• Albo Pretorio Digitale Digital official bulletin board (Albo Pretorio) for publishing administrative acts under legal publication requirements, accessible to all citizens for transparency on municipal decisions, tenders, ordinances, and official announcements.

Quantifiable outcome

• 24 digital services available online
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability2 records

Feature4 records

Partnerships

14 partnerships are on record, tiered core, moderate and minor.

• Unione di Comuni Verona EstcoreStrategic or Co-development PartnerMunicipal union comprising Belfiore, Caldiero, Colognola ai Colli, Illasi, and Mezzane di Sotto. Provides shared services including SUAP (business activities), Local Police, and Social Services. Caldiero hosts the legal headquarters of the union.
• Regione VenetocoreStrategic or Co-development PartnerRegional government providing strategic direction, funding (including PSC Veneto), and coordination for municipal development projects.
• ANPR - Anagrafe Nazionale Popolazione ResidentecoreTechnology or IntegrationNational Population Registry managed by Ministry of Interior, enabling online certificate requests, residence changes, and identity management.
• AgID - Agenzia per l'Italia DigitalecoreTechnology or IntegrationAgency for Digital Italy promoting WAI (Web Analytics Italia) platform for traffic analytics and Design Italia guidelines for PA website compliance.
• ImpresaInUnGiorno PlatformcoreTechnology or IntegrationNational business services platform for SUAP/SUE procedures enabling online submission of business permits and construction authorization requests.
• pagoPAcoreTechnology or IntegrationNational electronic payment system for Public Administration enabling online payment of municipal taxes, fees, and service charges.
• SPID - Sistema Pubblico di Identità DigitalecoreTechnology or IntegrationPublic digital identity system required for accessing online municipal services, replacing traditional username/password authentication.
• CIE - Carta d'Identità ElettronicacoreTechnology or IntegrationElectronic identity card serving as digital authentication tool for accessing municipal online services and national digital services.
• App IOmoderateTechnology or IntegrationNational app for accessing Italian public services, receiving notifications, and managing administrative documents.
• Abaco S.p.A.moderateChannel Partner/ Reseller/ DistributorConcessionaire managing collection of municipal taxes including Canone Unico Patrimoniale (public space, advertising), TOSAP, and compulsory collection services.
• Acque Veronesi s.c.a.r.l.minorOthersWater utility company serving the Veronese territory, referenced as a linked service for citizens.
• ATV VeronaminorOthersVerona public transport company providing bus services in the municipal area and province.
• Aeroporto CatullominorOthersVerona airport (Catullo) referenced as linked transport option for the municipal area.
• Halley Veneto s.r.l.moderateImplementation/ SI/ Consulting PartnerWebsite development and maintenance company that created and manages the municipal website using WordPress with Design Italia template.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Comune di Verona: Larger municipality in the same Province of Verona and Veneto region, offering the same statutory municipal services (anagrafe, SUAP, urban planning, local taxation, local police) but at significantly greater scale. It is the regional reference entity for administrative practice and digital service delivery models.
• Comune di Padova: Major Veneto regional municipality with comparable institutional structure, providing identical municipal service categories. Useful as a comparable for digital service adoption and citizen-engagement channels within the same regional ecosystem.
• Comune di Vicenza: Mid-sized Veneto municipality operating the same Ente Locale model under identical Italian legal framework; another regional benchmark for SUAP, urban planning, taxation, and digital service delivery approaches.

Direct peers

• Comune di Belfiore: Small neighboring municipality and fellow member of Unione di Comuni Verona Est. Shares the same CUC framework for SUAP, Local Police, and Social Services, and operates under nearly identical fiscal and administrative constraints as Caldiero.
• Comune di Colognola ai Colli: Another small Union partner municipality with very similar demographic, geographic, and operational profile, sharing SUAP and joint services. Most directly comparable peer in terms of administrative scale.

Others

• Maggioli S.p.A. Major Italian vendor of software and services to public administrations, providing SUAP, SUE, financial, and demographic management platforms used by thousands of Italian comuni. Ecosystem enabler that competes for the same digital transformation budget pool as Halley Veneto does for Caldiero.
• Halley Informatica: Parent/affiliated entity of Halley Veneto s.r.l., which built and maintains Caldiero's WordPress/Design Italia municipal website. Provides comparable digital platform and back-office solutions to many small Italian municipalities and would be the natural alternative vendor if Caldiero switched providers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Comune di Caldiero