Comune di Genova

What Comune di Genova does

Comune di Genova is the municipal government of Genoa, Italy's sixth-largest city, serving approximately 560,000 residents across nine administrative subdivisions (Municipi I–IX). The municipality delivers a portfolio of 576 public services spanning administrative functions (identity documents, civil status, tax collection via IMU and TARI), public safety (Polizia Locale with emergency line 112), social services (housing assistance, senior programs, animal welfare), urban planning and mobility (Geoportale, public transport integration with AMT Genova), cultural services (museums, libraries, UNESCO heritage sites), and emergency management (GenovaAlert Telegram system). Its core technology platform centers on the Fascicolo del Cittadino, a digital citizen portal accessible via SPID/CIE/CNS authentication, complemented by Sportelli Digitali in all 9 municipalities for assisted digital access, the Geoportale geographic information system, and the GenovaAlert real-time civil protection alert channel.

The municipality operates under a public administration revenue model funded primarily through local taxation (IMU, TARI, OSAP), state and national transfers, EU cohesion funding (PNRR, PN Metro Plus), and limited service fees such as €22.21 per electronic identity card. It is governed as an Italian public entity (ente pubblico) under the supervision of Regione Liguria, with leadership held by Mayor Silvia Salis (Sindaca). The go-to-market is direct-to-consumer via a hybrid physical-digital distribution model combining in-person offices, the online portal, and emergency alert channels. Comune di Genova is actively pursuing digital transformation, with EU co-financed smart city projects, the 4 Assi public transport initiative with the region, and senior-focused welfare programs (Sport Senior, Estate Sicura) targeting the city's notably high elderly population share (28.8% over 65).

Name

Comune di Genova

Legal name

Comune di Genova

Website

https://comune.genova.it

Company type

Public

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Comune di Genova is the municipal government of Genoa, Italy, serving approximately 560,000 residents across 9 administrative districts. It delivers 576 public services via a digital citizen portal, 9 territorial offices, and emergency alert systems, funded by local taxes, state transfers, and EU cohesion funding.

Ownership category

akta.pro rank

Product category

Municipal Public Administration

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs (925110), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

akta.pro secondary industries

Public Housing & Social Housing Development/Modernization Programs (FSALAKAH), Government & Municipal Event Venues (THAHAAAE)

Keywords

• Municipal government services
• Public administration
• E-government services
• Civil protection alerts
• Local taxation services

Headquarters

HQ city

Genova

HQ country

Italy

HQ region

Europe

Offices14 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Taxes and Fees: The municipality collects various local taxes and fees including IMU (municipal property tax), TARI (waste tax), OSAP (public land occupation tax), advertising taxes, and service fees. Revenue also includes fines and penalties such as traffic violations.
2. Social Housing Contributions: Social rent subsidy fund (Fondo Sociale Affitti) for housing assistance to eligible citizens.
3. Identity Document Fees: Revenue from issuance of electronic identity cards (CIE) at €22.21 per document.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels9 records

Core offering

Comune di Genova is the municipal government of Genoa, Italy, delivering approximately 576 public services to residents across nine territorial subdivisions. Its core services include civil registration and identity document issuance, local taxation, urban planning, public safety via Polizia Locale, social assistance programs for the elderly, waste management oversight, cultural heritage management, and emergency civil protection. Services are delivered through a hybrid model combining the digital Fascicolo del Cittadino portal, in-person municipal offices, and physical-digital service points.

Differentiator

Problem solved

Functional benefit

Brands

• GenovaAlert: Emergency alert and information service via Telegram for civil protection notifications
• Zenia
• FreeWiFiGenova
• Fascicolo del Cittadino
• Sportello Digitale
• Sport Senior
• Estate Sicura
• ProponiTi

Products and services

• Fascicolo del Cittadino (Citizen Portal) Digital citizen portal allowing residents to access personal municipal records, request services, complete school enrollment, make tax and fee payments, and receive municipal communications. Authentication via SPID, CIE, or CNS. Available 24/7.
• GenovaAlert (Telegram Civil Protection Alerts) Free official Telegram channel providing real-time civil protection alerts, heat wave warnings, and emergency notifications to subscribed citizens.
• Geoportale (Geo-portal) Geographic information system providing public access to municipal geographic databases, cartography, 3D city models, Lidar data, and urban planning documents for transparency and citizen information.
• Carta d'Identità Elettronica (Electronic Identity Card) Electronic Identity Card (CIE) issuance service for Genoa residents. Standard fee €22.21, delivered within 6 working days via registered mail. Available at municipal demographic offices.
• Sportelli Digitali (Digital Service Points) Network of physical digital assistance points across all nine municipalities providing citizens with support for online public administration services, SPID credential registration, and digital tools orientation.
• Sport Senior (Senior Exercise Program) Free physical exercise program for Genoa residents over 65 years old, promoting health, autonomy, and psychophysical wellbeing. Activities are guided by University of Genoa experts in Movement Sciences, delivered across 15+ areas in all nine municipalities.
• Estate Sicura (Summer Safety Program) Municipal summer safety program protecting elderly and vulnerable residents from heat-related health risks. Active since 2004 in collaboration with regional health authorities.
• Fondo Sociale Affitti (Social Rent Subsidy) Social rent subsidy fund providing partial reimbursement of rental costs for eligible residents. Managed through the Housing Policies Department at Via di Francia 1, 16° piano (Matitone).
• Polizia Locale (Local Police Services) Municipal police presence providing emergency response via number 112, intervention request line 0105570, mobile patrols, traffic management, and community safety enforcement across Genoa.
• Zenia (Virtual Assistant) Virtual assistant chatbot for citizen inquiries and service guidance. Processes and generates text-based conversations to help residents find appropriate municipal services.

Quantifiable outcome

• Heat wave alert system coverage for 27 cities in Italy
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability2 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• University of Genoa (UniGe) - DIMEScoreStrategic or Co-development Partner · 15 October 2025Collaboration with University of Genoa's Department of Experimental Medicine (DIMES), specifically the Polyfunctional Center of Sports Sciences, coordinated by Professor Emanuela Luisa Faelli. Students and recent graduates in Movement Sciences conduct senior exercise programs under university supervision. The project also involves sports associations affiliated with Sports Promotion Bodies.
• Regional Territory Entities (Sportelli Digitali Network)coreStrategic or Co-development PartnerPartnership with various territorial entities hosting Digital Service Points that provide citizens with digital assistance, SPID recognition services, and support for accessing online public administration services. Present in all 9 municipalities.
• Regione LiguriacoreStrategic or Co-development PartnerCollaboration with Regional Government for heat wave surveillance system (Piano Operativo Nazionale) active since 2004. Municipality participates in regional monitoring and intervention programs for elderly and vulnerable populations during summer.
• Ministero dell'Interno (Ministry of Interior)coreStrategic or Co-development PartnerPartnership with Ministry of Interior supporting anti-fraud campaigns targeting elderly citizens, including informational materials and awareness campaigns coordinated with Local Police.
• AMT Genova (Azienda Mobilità e Trasporti)coreChannel Partner/ Reseller/ DistributorPublic transport company providing bus, metro, and funicular services. Municipality promotes AMT season tickets and integrated mobility services through Fascicolo del Cittadino.
• Porto Antico di Genova S.p.A.minorStrategic or Co-development PartnerMunicipal company managing the historic port area, coordinating with municipality on events, tourism, and urban development projects.
• U.N.A. Uomo Natura Animale Associazione ODVcoreImplementation/ SI/ Consulting PartnerAnimal welfare association managing the municipal dog shelter (Canile Monte Contessa) under public contract. Provides animal care, adoption services, and volunteer coordination for stray animals.
• Regione LiguriacoreStrategic or Co-development PartnerCollaboration on 4 Assi Project for revolutionary public transport including new electric infrastructures, renovation of AMT depots, and creation of interchange parking. Part of broader regional mobility planning.
• Ministero della Salute (Ministry of Health)coreStrategic or Co-development PartnerActive participant in national heat wave alert system with daily forecasts published May-September for 27 cities including Genoa. Municipality receives and disseminates health risk alerts.
• ACI (Automobile Club d'Italia)minorChannel Partner/ Reseller/ DistributorEdicole e Sportelli ACI 4.0 project providing citizen access points for administrative services through ACI delegate offices across the city.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Comune di Milano: Major Italian municipal government serving ~1.4M residents. Operates an equivalent digital citizen portal, social services programs, and PNRR-funded smart-city projects. Most directly comparable in terms of service breadth, digital platform maturity, and EU funding strategy.
• Comune di Venezia: Municipal government of Venice, a UNESCO heritage coastal city with comparable tourism intensity and aging population dynamics. Operates similar dual-track physical/digital service delivery and faces parallel challenges balancing resident services with visitor flows.
• Comune di Roma: Italian capital municipal government serving ~2.8M residents. Provides the same comprehensive suite of municipal services — civil registration, local taxation, social housing, civil protection, and digital government. Comparable on regulatory framework (Italian municipal law) and funding dependencies.
• Comune di Bologna: Municipal government of Bologna (~390K residents), widely regarded as a leader in digital public services among Italian municipalities (IO app, SPID integration). Closest functional peer on e-government maturity and citizen portal sophistication.
• Comune di Torino: Municipal government of Turin, a major post-industrial northern Italian city of ~900K residents. Operates similar digital citizen services, social housing programs, and PNRR-funded urban regeneration. Highly comparable demographic profile with significant elderly population share.
• Comune di Palermo: Municipal government of Palermo, a major southern Italian port city (~630K residents). Directly comparable in port-city economic base, EU-funded regeneration programs, and Mediterranean urban service delivery challenges. Similar demographic pressures and budget structure.
• Comune di Napoli: Municipal government of Naples, southern Italy's largest city (~900K residents). Comparable in service scope — civil services, local taxation, social welfare, civil protection — and similar reliance on EU cohesion funding for urban regeneration. Operates under the same Italian municipal law framework.
• Comune di Firenze: Municipal government of Florence, a UNESCO heritage city of similar mid-large size (~370K residents). Directly comparable in cultural heritage management, tourism services, and digital citizen platform operations. Operates under identical Italian municipal governance structure.

Regional players

• Ville de Marseille: Municipal government of Marseille, a Mediterranean port city of comparable size (~870K residents) with similar demographic profile and aging-population challenges. Operates under French municipal law but faces parallel pressures around EU funding cycles and urban regeneration.
• Ayuntamiento de Barcelona: Municipal government of Barcelona, a major Mediterranean port city. Operates a more mature digital citizen platform and extensive smart-city infrastructure under different (Spanish) regulatory framework. Useful international benchmark for service scale and digital governance ambitions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/ComunediGenova
• YouTubeyoutube.com/GenoaMunicipality
• Facebookfacebook.com/Comune.di.Genova
• Instagraminstagram.com/comunedigenova
• LinkedInlinkedin.com/company/comune-di-genova

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Comune di Genova