Servizio Civile - Comune di Venezia

What Servizio Civile - Comune di Venezia does

The Comune di Venezia is the municipal government of Venice, Italy, a statutory public administration entity (firm_type: government_state_entity) operating across a multi-municipal territory that includes the Venice historic center, Mestre, Marghera, Favaro Veneto, Lido, Pellestrina, Murano, Burano, and Chirignago Zelarino. It delivers the full range of statutorily mandated local public services — civil registry (Anagrafe), urban planning, public safety (Polizia Locale), SUAP business licensing, social services, cultural services, environmental management, transport coordination, and tourism/visitor services — to residents, local businesses, and visitors.

Its digital infrastructure is built around the DIME (Sportello Digitale) portal, a one-stop citizen services platform that integrates with the national Italian public administration stack: SPID and CIE for digital identity, ANPR for the national resident population registry, PagoPA for electronic payments, and SEND for digital legal notifications. Web analytics are run on an on-premise Matomo instance. Physical service delivery is provided through 8+ offices (Ca' Farsetti headquarters in Venice, Mestre, Marghera, Favaro Veneto, Venice historic center, URP public relations offices) plus a unified call center (041041) and a growing Punti Digitali (Digital Facilitation Points) network funded under the national PNRR (NextGenerationEU) Misura 1.7.2 program.

The Comune di Venezia generates revenue through diversified municipal taxes and fees — IMU (municipal property tax), TASI, tourist tax (Imposta di Soggiorno), COSAP (public land occupation fee), administrative fines, and service charges — rather than a commercial pricing model. It owns or holds stakes in operating subsidiaries including VENIS S.p.A. (in-house IT company), ACTV SpA (public transport), AVM SpA (transport management), and Insula SpA (housing and building maintenance). Total municipal debt stood at €464.1 million as of 31/12/2022. The municipality has been recognized with a 2026 Regione Veneto Digital Accessibility Award for the accessibility of its digital services.

Name

Servizio Civile - Comune di Venezia

Legal name

Comune di Venezia

Website

https://comune.venezia.it

Company type

Public

Operating status

Operating

Headcount range

11–50 employees

Short description

The Comune di Venezia is the municipal government of Venice, Italy, providing statutorily mandated public services — civil registry, urban planning, taxation, public safety, and digital services — to residents, businesses, and visitors across the Venice metropolitan area via the DIME digital portal and a multi-office physical network.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive Offices (921110), Executive, Legislative, and Other General Government Support (921), Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Urban Planning and Community and Rural Development (925120)

SIC

Services-Management Services (8741), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Municipal government services
• Public administration
• Civil service
• Local government
• Administrative services

Headquarters

HQ city

Venezia

HQ country

Italy

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Distribution channels4 records

Marketing channels5 records

Core offering

Servizio Civile - Comune di Venezia delivers municipal civil and administrative services to the residents and businesses of the Venice municipality. It handles civic registrations, civil-status records, public-sector administrative procedures, and other services mandated by Italian law at the local government level.

Product overview

The Comune di Venezia operates a citizen-facing digital services ecosystem centered around the DIME (Sportello Digitale) portal. This unified digital platform integrates access to various municipal services including administrative procedures, payments via PagoPA, certificates through ANPR, identity management via SPID and CIE, and urban maintenance reporting. The municipality also provides physical assistance through Punti Digitali (Digital Points) network and the URP (Public Relations Office). Specialized services include the Centro Maree tide monitoring system, SUAP for business licenses, and the SEND digital notification service. The ecosystem is built on government-standard platforms including PagoPA for payments and PEC for certified communications, with analytics powered by Matomo on-premise.

Differentiator

Problem solved

Functional benefit

Products and services

• Municipal civil and administrative services Core municipal services including civil-status registrations, certificates, and general administrative procedures delivered to residents of the Comune di Venezia.
• SUAP (Sportello Unico per le Attività Produttive) business services Single point of contact for businesses and professionals to obtain municipal authorizations, permits, and administrative procedures related to commercial activities.
• Municipal tax and revenue services (Ufficio Tributi) Administration and collection of local taxes (IMU, TARI, etc.) and municipal revenue services for individuals and businesses in Venice.
• Civil registry services (Ufficio di Stato Civile) Recording of births, marriages, deaths, and citizenship matters for residents under the legal mandate of the Italian civil-status system.
• Counter services at municipal offices (Mestre, Lido, Venezia, Pellestrina) In-person service counters located across the Venice municipality to receive requests, issue certificates, and assist residents and businesses.

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• VENIS S.p.A.coreTechnology or IntegrationVENIS S.p.A. is the in-house company of Comune di Venezia responsible for website development and maintenance. The company has been developing the municipal website since 2016 as stated in the footer: '2016-2026 Comune di Venezia - Sviluppo VENIS S.p.A. Società in-house del Comune di Venezia'
• Regione del VenetocoreStrategic or Co-development PartnerRegional government entity collaborating with Comune di Venezia on various initiatives including protected natural area management (Natura 2000 sites), digital inclusion programs, and regional development projects
• ACTV SpAminorChannel Partner/ Reseller/ DistributorPublic transport company (Azienda Consortiale Trasporti Veneto) providing local public transportation services, referenced in website navigation as a partner for 'Muoversi' (getting around) services
• Dipartimento per la trasformazione digitale della Presidenza del ConsigliocoreStrategic or Co-development PartnerNational digital transformation department promoting digital inclusion through the 'Rete dei Punti di Facilitazione' project, financing digital access points across Veneto region with PNRR (NextGenerationEU) funding under Misura 1.7.2
• Europe DirectminorStrategic or Co-development PartnerEuropean information network providing citizens with information on EU policies, funding opportunities, and European affairs through the municipal URP office
• Europe Direct e EurodeskminorStrategic or Co-development PartnerEuropean youth information network (Eurodesk) operating through the municipal URP providing information on European opportunities for young people
• Acli VeneziaminorChannel Partner/ Reseller/ DistributorChristian Democratic Workers' Associations (ACLI) partner hosting a Punto di Facilitazione Digitale location at Via Ulloa 3/A Marghera, providing digital inclusion services to citizens

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ajuntament de Barcelona: Major European coastal/port city government with strong cultural-tourism revenue base and comparable digital municipal services platform, serving as an international analogue for Comune di Venezia.
• Comune di Milano: Italy's second-largest municipal government, comparable to Comune di Venezia as a major Italian metropolitan authority delivering digital municipal services, civil registry, urban planning, and local taxation across a large urban territory.
• Comune di Bologna: Mid-sized Italian municipality recognized for advanced digital civic services and smart-city initiatives, directly comparable in DIME-style portal offering and PagoPA/ANPR integration.
• Comune di Napoli: Large southern-Italian metropolitan municipality with analogous citizen-services portfolio, registry offices (Anagrafe), and SUAP business portals under the same Codice degli Appalti framework.
• Comune di Firenze: Mid-large Italian municipal government with comparable heritage-tourism revenue profile, digital services portal, and civil-registry/citizen-services delivery model.
• Comune di Genova: Port-city Italian municipality with comparable coastal/maritime administration, public transport subsidiaries, and municipal digital services ecosystem.
• Comune di Roma: Capital city municipality of Italy operating the same legal framework (Testo Unico Enti Locali) with comparable scope of municipal services, ANPR/PagoPA/SPID integration, and multi-territorial administration.
• Gemeente Amsterdam: European canal-city municipal authority with comparable historic-urban-management profile, tourism tax model, and advanced citizen digital portal, offering an international benchmark.
• Comune di Torino: Large northern-Italian municipal authority operating equivalent digital civic services, urban planning administration, and participatory governance channels under the same national legal framework.

Regional players

• Comune di Verona: Regional Veneto peer municipality operating under the same regional government framework (Regione del Veneto) as Comune di Venezia, with directly comparable digital service offerings and PNRR participation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/comunevenezia
• YouTubeyoutube.com/channel/UCHQPCBBahWU0G1SvQgjomHw
• Facebookfacebook.com/ComunediVenezia
• Instagraminstagram.com/comunevenezia
• LinkedInlinkedin.com/company/servizio-civile-comune-di-venezia

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Servizio Civile - Comune di Venezia