City of Concord, NC
The City of Concord, NC is a municipal government entity serving residents, businesses, and visitors in Cabarrus County's largest city with full-service public administration including police, fire, water and wastewater utilities, solid waste, parks, transit, planning, and economic development.
- Company typePrivate
- Founded-
- Headquarters—
- Headcount251–500
- GTM typeB2C
- OfferingServices
What City of Concord, NC does
The City of Concord, NC is a municipal government entity providing full-service public administration to residents, businesses, and visitors within the corporate limits of Concord in Cabarrus County, North Carolina. The City, the county seat and largest municipality in Cabarrus County, runs police, fire, water and wastewater utility services, solid waste collection, parks and recreation, public transit, planning and zoning, and economic development programs. Revenue is generated through a combination of property taxation (one of the lowest municipal rates of any comparably sized city in North Carolina at $0.48 per $100 valuation, FY 2018-2019), water/wastewater utility fees, charges for ancillary programs, and intergovernmental funds. The City also operates Concord-Padgett Regional Airport, the fourth-busiest airport in North Carolina.
The technology platform underpinning municipal operations consists of a citizen-facing website (concordnc.gov), an authenticated online utility account management portal, the Concord Click-2-Fix mobile application for issue reporting, a Mobile Care app, a dedicated Water Backflow Testing Portal for certified testers, GIS-based property and infrastructure mapping, and a Unidirectional Flushing maintenance program. Water resources operations serve approximately 46,000 customers, supported by a Granular Activated Carbon PFAS filtration system being installed at the Hillgrove Water Treatment Plant (Phase One, four vessels, anticipated operational late summer/early fall 2026; Phase Two, eight additional vessels, scheduled for FY 2028-2029) to address PFOS compounds. Citizen engagement is routed through multi-channel communication: Facebook, X/Twitter, Instagram, YouTube, Nextdoor, and the CityLink email newsletter.
The City executes water conservation initiatives including a Toilet Credit Program ($50 per qualifying WaterSense replacement) and a Rain Barrel Program (60-gallon at $90.95, 80-gallon at $101.65), alongside a subscription-based Water Loss Protection Program ($0.50/month per residential meter). With 382 employees, Concord positions itself on low-tax-rate economic competitiveness relative to peer North Carolina municipalities, and was recognized by WalletHub in 2017 as one of the fastest-growing US cities and by Money magazine in the same year at 38th in its Top 100 Best Places to Live.
City of Concord, NC firmographics
Firmographics- Name
- City of Concord, NC
- Legal name
- City of Concord, NC
- Website
- https://concordnc.gov
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- The City of Concord, NC is a municipal government entity serving residents, businesses, and visitors in Cabarrus County's largest city with full-service public administration including police, fire, water and wastewater utilities, solid waste, parks, transit, planning, and economic development.
- Ownership category
- akta.pro rank
City of Concord, NC industry classification
Industry- Product category
- Municipal Government Services
- NAICS
- Administration of Air and Water Resource and Solid Waste Management Programs (924110), Sewage Treatment Facilities (221320), Administration of Environmental Quality Programs (924)
- SIC
- Water Supply (4941), Sanitary Services (4950)
- akta.pro primary industry
- Water Supply & Wastewater Utilities Administration (BPAIACAG)
- akta.pro secondary industries
- Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Solid Waste & Recycling Services Administration (BPAIACAH), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Economic Development & Business Licensing (Local) (BPAIACAN)
Keywords
City of Concord, NC business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | Property Tax Rate |
| One time/ perpetual license | Pay-as-you-go | 60-Gallon Rain Barrel |
| One time/ perpetual license | Pay-as-you-go | 80-Gallon Rain Barrel |
| Subscription | Monthly | Water Loss Protection Program Monthly Fee |
| Other | Pay-as-you-go | Toilet Credit Program |
Distribution channels3 records
Marketing channels8 records
City of Concord, NC product offering
Product offeringCore offering
City of Concord operates as a full-service municipal government delivering public safety (police and fire), water treatment and distribution, wastewater management, solid waste collection, parks and recreation, planning and development services, public transit, airport operations, and economic development support to city residents, local businesses, and visitors. Digital channels include the official concordnc.gov website, the Concord Click-2-Fix and Mobile Care applications, online utility billing, GIS mapping, and the CityLink newsletter for community engagement.
Product overview
City of Concord, NC operates a comprehensive municipal government platform offering residents and businesses access to city services through its official website and associated digital tools. The city's digital portfolio includes a primary website with integrated online bill payment and utility services, a mobile care application for service requests, the Concord Click-2-Fix app for issue reporting, a dedicated Water Backflow Testing Portal for certified testers, GIS and mapping services for property and infrastructure information, and water conservation programs including the Toilet Credit Program and Rain Barrel Program. The CityLink Newsletter provides ongoing communication with residents. These products collectively serve the city's utility management, public works, planning, and community engagement functions.
Differentiator
Problem solved
Functional benefit
Products and services
- City of Concord Official Website
Quantifiable outcome
- 46,000 total water customers served
- +2 more outcomes
Companies that use City of Concord, NC
Customer profileSegments3 records
Ideal customer profiles3 records
City of Concord, NC technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
City of Concord, NC partnerships and signals
Strategic signalRecent moves6 records
Expansion highlights4 records
City of Concord, NC competitors and assessment
Company assessmentDirect peers
- City of Kannapolis, NC: Immediate Cabarrus County neighbor; shares a regional water-system relationship with Concord (Kannapolis-system customers were impacted by Concord's boil-water notice). Highly comparable in size and Charlotte-metro location.
- City of Asheville, NC: NC municipal government with full municipal water system and treatment operations — comparable in service breadth, with shared exposure to PFAS-related water-quality treatment investments.
- City of Raleigh, NC: Major NC municipal government providing water/wastewater utilities, solid waste, planning, and economic development — directly comparable in service mix and regulatory environment to Concord.
- City of Gastonia, NC: Comparable-size Charlotte-region NC city operating municipal water, wastewater, solid waste, and electric utility services; similar governance profile and growth trajectory.
- Cabarrus County, NC: County government overlapping Concord's jurisdiction; delivers many of the same services (planning, water/sewer in unincorporated areas, economic development via Cabarrus EDC) and is the most immediate governance counterpart.
- City of Greensboro, NC: Mid-large NC city with full-service municipal operations including its own water/wastewater utility, solid waste, and planning functions; comparable governance structure under North Carolina state law.
- City of Charlotte, NC: Largest NC municipality minutes from Concord; provides the same full suite of municipal services (water, wastewater, solid waste, police, fire, planning, airports) and is the regional benchmark for Charlotte-metro municipal governance.
- Town of Huntersville, NC: Charlotte-region municipality of comparable scale to Concord, providing planning, water/sewer coordination, and solid-waste services — useful peer for benchmarking growth-municipality service delivery in the same metro.
- City of Durham, NC: NC municipal government operating water/wastewater, solid waste, planning, and public safety services; similar in scale and service breadth to Concord.
Broad incumbents
- Cabarrus Economic Development Corporation: Regional economic-development authority formally partnered with Concord; comparable in its focus on municipal economic-development, permitting, and business-attraction activities and a relevant comparator for the City's development-services functions.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
City of Concord, NC social profiles
Digital presenceCity of Concord, NC financial estimates
Financial estimateRevenue estimate
Valuation estimate
City of Concord, NC leadership team
Management profileNumber of profiles
Profiles5 records
City of Concord, NC funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City of Concord, NC M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City of Concord, NC
What does City of Concord, NC do?
City of Concord operates as a full-service municipal government delivering public safety (police and fire), water treatment and distribution, wastewater management, solid waste collection, parks and recreation, planning and development services, public transit, airport operations, and economic development support to city residents, local businesses, and visitors. Digital channels include the official concordnc.gov website, the Concord Click-2-Fix and Mobile Care applications, online utility billing, GIS mapping, and the CityLink newsletter for community engagement.
Is City of Concord, NC a public or private company?
City of Concord, NC is a private company. It is classified as state government owned and is currently operating.
When was City of Concord, NC founded?
City of Concord, NC was founded in -1. It employs 251 to 500 people.
Who are City of Concord, NC's main competitors?
Direct peers on record are City of Kannapolis, NC, City of Asheville, NC, City of Raleigh, NC, City of Gastonia, NC, Cabarrus County, NC, City of Greensboro, NC, City of Charlotte, NC, Town of Huntersville, NC and City of Durham, NC. Cabarrus Economic Development Corporation is listed as a broad incumbent.
Does City of Concord, NC have an API?
No public API is recorded for City of Concord, NC.
What industry is City of Concord, NC in?
City of Concord, NC's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAG, Water Supply & Wastewater Utilities Administration, with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 924110 and its SIC code is 4941.