What Conexia does

Conexia Limited is a UK-based HR outsourcing and digital transformation specialist serving primarily UK public sector organisations, NHS trusts, FCA-regulated financial services firms, and enterprise clients in retail and other regulated industries. The company is registered in England (company number 3949686) and operates from Golden Cross House, 8 Duncannon Street, London, as part of the Aquest group of companies, with a privately held ownership structure and no disclosed external investment. Its service portfolio spans the full employee lifecycle, comprising four core lines: HR Digital Service Transformation and Delivery (digitisation of hire-to-retire processes), Payroll as a Service (PaaS) for managed payroll processing, HR Outsourcing covering payroll, first-line query management, employee relations, case investigations and advice, and supporting Digital HR Applications built on integrations with Applaud HR and Ingenuity@Work.

Revenue is generated through managed services contracts, professional services engagements, and recurring subscription arrangements, with all pricing custom-quoted under multi-year contracts. Distribution is exclusively UK-domestic via a direct enterprise field-sales motion, with marketing activity concentrated on LinkedIn (conexiapeople) and direct website enquiry. The company holds ISO 9001 (maintained for 16 years on the flagship public sector engagement), ISAE 3402 audit assurance (piloted for an FCA-regulated client's five-year payroll contract), and GDPR-compliant operations, positioning it for tender eligibility in regulated procurements.

Conexia employs approximately 59 staff organised as a small expert delivery team. Leadership is anchored by Managing Director Peter Wallace (17-year tenure, responsible for strategy and delivery across all HR delivery business areas), Operations Director Richard Abernethy (joined 2003, 16+ years in HR Shared Services), and Head of Managed Payroll Services Claire Fernandez. Anchor client evidence includes a 16-year UK public sector contract covering 26,000 employees, a 10-year NHS Trust contract, a 5-year FCA-regulated payroll mandate, a major fast-food retailer deployment using Ingenuity@Work, and an NHS Trust joint implementation with Applaud HR, collectively demonstrating long-tenured, compliance-heavy BPO-style engagements rather than transactional SaaS scale.

Name

Conexia

Legal name

Conexia Limited

Website

https://conexiahr.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

51–100 employees

Short description

Conexia Limited is a UK-based HR outsourcing and digital transformation specialist serving UK public sector organisations, NHS trusts, FCA-regulated financial services firms, and enterprise clients with managed payroll, HR outsourcing, and hire-to-retire digital employee lifecycle services.

Ownership category

akta.pro rank

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. HR Outsourcing Services: Comprehensive HR outsourcing services covering the full employee lifecycle including payroll, HR query management, employee relations, case investigations and advice
2. HR Digital Transformation: Digital transformation services to help organizations streamline admin and enhance employee engagement through technology-enabled solutions
3. Payroll as a Service (PaaS): Fully managed payroll service with flexible processing, compliance assurance, and secure data handling

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Conexia is a UK-based HR outsourcing and digital transformation specialist that delivers managed services across the full employee lifecycle (hire-to-retire). Its core offerings include Payroll as a Service (PaaS) for fully managed payroll processing and HR outsourcing covering query management, employee relations, and case investigations, complemented by HR Digital Service Transformation and Delivery plus Digital HR Applications that digitize HR processes and centralize employee data.

Product overview

Conexia is an HR solutions provider offering a suite of interconnected services across the full employee lifecycle. The core portfolio consists of three main offerings: HR Digital Service Transformation and Delivery (digitisation of hire-to-retire processes), Payroll as a Service (PaaS) for managed payroll processing, and HR Outsourcing covering query management, employee relations, and case investigations. Supporting these are Digital HR Applications that automate processes and enable centralised employee data management. The services are delivered through expert teams working alongside client organisations to streamline admin, enhance employee engagement, and transform HR operating models.

Differentiator

Problem solved

Functional benefit

Products and services

• HR Digital Service Transformation and Delivery

Quantifiable outcome

• End-to-end support for 26,000 public sector employees
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Two partnerships are on record, tiered notable.

• Applaud HRnotableTechnology or IntegrationConexia partnered with Applaud HR to streamline HR interface for an NHS trust client. The partnership involved implementing pre-built HR workflows accessible to all users, creating a better onboarding experience and improving line manager compliance to reduce staff overpayments.
• Ingenuity@WorknotableTechnology or IntegrationConexia used Ingenuity@Work software as part of their Digital HR Applications solution for a major fast-food retailer client. The software enabled centralised employee data storage and easy sharing across multiple UK offices.

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Emerging players

• Workday, Inc. Global enterprise HCM cloud platform increasingly used as the underlying HR system that partners like Conexia integrate against. Comparable as the digital HR applications layer that Conexia's Digital HR Applications proposition either wraps or competes with at the high end of the mid-market.

Broad incumbents

• ADP UK: Global payroll and HCM provider with significant UK presence offering managed payroll, HR outsourcing, and compliance services. Directly comparable in Payroll-as-a-Service and HR outsourcing, but competes on scale, technology breadth, and international footprint rather than bespoke service model.
• Capita plc: Large UK-listed outsourcing and services company with significant public sector HR, payroll, and digital transformation work. Overlaps directly with Conexia's core market but at far greater scale and breadth, making it the dominant incumbent Conexia competes against in UK public sector BPO.
• Serco Group plc: Global public services outsourcer operating across UK government, healthcare, and defence. Competes with Conexia for large HR and payroll managed service contracts in the NHS and central government segments.

Direct peers

• SD Worx: European HR and payroll services provider offering managed payroll, HR outsourcing, and digital HR across multiple countries. Closely comparable business model to Conexia — hire-to-retire HR lifecycle delivery — but operating at continental scale rather than UK-only.
• Northgate Public Services (NEC Software): UK-focused public sector HR and workforce management software and services provider, now part of NEC. Highly comparable to Conexia in public-sector-only HR and payroll focus, with similar long-tenure contract profiles and buyer base.
• OneAdvanced (formerly Advanced): UK software and services group providing HR, payroll, and finance solutions to public sector and mid-market customers. Comparable to Conexia in HR/payroll target segments and UK-centric delivery model, though operating at materially larger scale and across multiple software verticals.
• MHR: UK-based provider of integrated HR, payroll, and people analytics software and services to mid-market and enterprise customers. Comparable in targeting UK enterprises with end-to-end HR and payroll offerings, with similar positioning on integrated service-plus-software delivery.
• Civica Group: UK-headquartered software and services provider focused exclusively on the public sector, with HR, payroll, and recruitment solutions (e.g., Civica HR, ResourceLink). Closely comparable to Conexia in customer vertical and HR lifecycle offering, but with much broader product breadth and installed base.
• Zellis (formerly NGA Human Resources UK): UK and European HR and payroll software and managed services provider serving large enterprises. Comparable to Conexia in delivering managed payroll and HR outsourcing, with similar regulated-industry capability but at significantly greater scale.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/conexiapeople

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Conexia