Connect Property

What Connect Property does

Connect Property, operating as Connect Lettings & Management Limited, is a London-based, privately-held property management and maintenance services provider founded in 1999. The company delivers a full-circle management model for housing associations, local authorities, private landlords, charities, and investors, with operational presence across 27 of London's boroughs and 100% in-house specialist delivery across repairs, planned maintenance, mechanical & electrical services, compliance, and construction.

The company's core technological asset is 'Connect One,' a customised Salesforce-based property management platform that integrates tenancy management, compliance monitoring, repairs tracking, and resident communication. Service delivery is organised into four revenue streams: subscription-style property management services, professional services for responsive repairs and planned maintenance, void refurbishment, and managed concierge and security services. The group structure includes two wholly-owned subsidiaries — Connect Maintenance London Limited and Connect Construction and Maintenance Limited — supporting the in-house delivery model.

Commercially, Connect Property operates as a sales-led B2B provider with quote-based, tail­ored contracts rather than transparent published pricing. Distribution is through direct enterprise sales to public-sector and institutional landlords, supplemented by a housing partner network. The company holds a dense stack of public-sector procurement accreditations (CHAS Advanced, SSIP, Constructionline Gold, ISO 9001/14001/45001, Cyber Essentials, SafeContractor, Living Wage Employer) and has committed to Net Zero by 2050 with an interim 30% reduction target by 2030.

Name

Connect Property

Legal name

Connect Lettings & Management Limited

Website

https://connectproperty.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Connect Property is a London-based full-circle property management and maintenance provider serving housing associations, local authorities, landlords, and charities across 27 London boroughs using a Salesforce-based platform and 100% in-house specialist delivery.

Ownership category

akta.pro rank

Product category

Property Management Services

NAICS

Residential Property Managers (531311), Services to Buildings and Dwellings (5617), Other Activities Related to Real Estate (531390), Nonresidential Property Managers (531312)

SIC

Services-To Dwellings & Other Buildings (7340), Real Estate Agents & Managers (For Others) (6531), Services-Facilities Support Management Services (8744)

akta.pro industry

PRIMARYHSAGANAD

Appliance Hookup & Utility Connection (Water/Gas/Electric)

Home & Personal Services/Home Repair, Maintenance & Handyman/Appliance Installation & Minor Appliance Repair

SECONDARYHSAKAOAH

Utility Disconnect/Reconnect & Service Transfer Coordination

Home & Personal Services/Moving, Storage & Relocation Services/Move-Out/Move-In Logistics Support (Permits, Parking, Elevator Coordination)

Keywords

• Property management services
• Housing maintenance solutions
• Social housing management
• Facilities management services
• Responsive repairs maintenance

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Property Management Services: Full-circle property management services for landlords, housing associations, local authorities, and charities including tenancy management, compliance, maintenance, and resident support.
2. Repairs and Maintenance Services: Responsive repairs, planned maintenance, and mechanical & electrical services delivered by in-house specialists.
3. Void Refurbishment and Property Services: Property refurbishment services for vacant properties between tenancies.
4. Concierge and Security Services: Concierge delivery and 24-hour security services for managed properties.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Connect Property provides full-circle property management, maintenance, compliance, and construction services for housing associations, local authorities, landlords, charities, and investors across 27 London boroughs. Services are delivered by 100% in-house specialists and coordinated through a customized Salesforce-based platform called Connect One that integrates tenancy management, repairs, compliance, and resident communication.

Product overview

Connect Property operates as a housing solutions provider offering a comprehensive, full-circle management approach for landlords, residents, local authorities, charities, and housing associations. The company's portfolio spans 27 London Boroughs with 100% in-house specialists. Their core platform is Connect One, a Salesforce-based property management system that integrates compliance, repairs, maintenance, facilities management, and lettings into a unified coordination framework. Supporting services include construction (via Connect Construction), procurement and development, responsive repairs, planned maintenance, mechanical and electrical services, quality management, environmental management, health safety and wellbeing, and warehouse and asset management.

Differentiator

Problem solved

Functional benefit

Products and services

• Full-Circle Property Management Comprehensive, end-to-end property management for landlords, housing associations, local authorities, charities, and investors, including tenancy management, compliance, maintenance oversight, and resident support across 27 London boroughs.
• Responsive Repairs Prompt repair services prioritised by urgency and impact on safety and occupancy, addressing faults reported by residents across the managed housing portfolio.
• Planned Maintenance Scheduled maintenance activities designed to preserve and repair building fabric, systems, and components to ensure safety, compliance, and long-term resident satisfaction.
• Facilities Management Coordination and delivery of services that keep buildings and shared environments functioning properly, including day-to-day operational support for managed properties.
• Mechanical & Electrical Services Specialist HVAC and building management system services including heating, ventilation, air conditioning, and integrated controls that monitor and manage building services.
• Property Compliance Services Regulatory compliance management for housing properties covering legal, health and safety, data protection, and financial control requirements.
• Connect Construction End-to-end property construction and major refurbishment services, including planning, design, procurement, and building of new properties or upgrades within Connect Property's housing portfolio.
• Procurement & Development Procurement and development services supporting housing stock acquisition, supplier management, and project delivery for managed portfolios.
• Housing Management & Lettings Tenancy management, allocations, lettings, and resident support services for landlords, local authorities, charities, and housing associations, including guaranteed rent schemes and void management.
• Warehouse & Asset Management Management of property assets, void periods, and warehouse operations for housing inventory across the managed portfolio.

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• Housing PartnerscoreStrategic or Co-development PartnerCollaborative relationships with housing organizations including local authorities, charities, and housing associations to deliver comprehensive housing management and tenancy services.

Scale indicators3 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Liberty (Wates) Property Services: Liberty is a UK provider of repairs, maintenance, void refurbishment, and compliance services to social housing landlords. Its service mix and target customer base (housing associations, local authorities) align closely with Connect Property's core offering.
• Home Group: Home Group is a large housing association that also provides outsourced property services to other landlords and partners. While primarily a landlord, its asset management, repairs, and tenancy services overlap with Connect Property's full-circle management scope.
• Ian Williams Group: Ian Williams delivers responsive repairs, planned maintenance, void works, and M&E services to housing associations and local authorities across the UK. It is a comparable mid-sized peer to Connect Property in social housing maintenance and refurbishment.
• Notting Hill Genesis (pa Housing / Hyde): Notting Hill Genesis is a major London-focused housing association providing in-house housing management, repairs, and resident services. Although a landlord rather than an outsourced provider, it competes for the same London borough contracts that Connect Property services.
• Pinnacle Group: Pinnacle Group provides housing management, repairs, maintenance, and FM services to housing associations, local authorities, and the private rented sector across the UK. Its end-to-end residential property management offering closely mirrors Connect Property's full-circle model for the same customer segments.

Broad incumbents

• EQUANS UK: EQUANS delivers facilities management, energy, and building services to UK public sector and housing clients. While broader and international in scope, it directly overlaps with Connect Property in residential FM, M&E, and compliance services.
• Mitie Group: Mitie is a large UK facilities management and property services group with a dedicated social housing division delivering repairs, maintenance, and compliance. While broader in scope than Connect Property, its residential and public-sector services directly overlap with Connect Property's responsive repairs, planned maintenance, and FM lines.
• Mears Group: Mears Group is a major UK provider of maintenance, repairs, and housing management services to local authorities and housing associations. It is a direct comparable to Connect Property on social housing repairs, planned maintenance, and facilities management, but operates at substantially larger national scale with a stock-market listing.
• Morgan Sindall Property Services: Morgan Sindall Property Services is the maintenance-led arm of the Morgan Sindall Group, providing responsive repairs, planned works, and FM to housing associations. It competes with Connect Property for similar social housing contracts at greater scale.
• Serco Group: Serco provides housing management, homelessness accommodation, and resident support services to UK local authorities. Its local authority housing division is comparable to Connect Property's Local Authorities customer segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/connect-lettings-and-management-limited

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Connect Property