Contra Costa IHSS Public Authority

What Contra Costa IHSS Public Authority does

The Contra Costa IHSS Public Authority is a public agency established in 1998 by the Contra Costa County Board of Supervisors under California Welfare and Institutions Code section 12301.6. It operates as the county-level government registry for the In-Home Supportive Services (IHSS) program, connecting low-income elderly, blind, and disabled Contra Costa County residents with background-checked, enrolled caregivers who provide in-home assistance. The Authority serves a dual user base: IHSS consumers (recipients of care) and IHSS providers (caregivers), and acts as the employer of record for collective bargaining purposes with the provider union.

The Authority's product suite centers on a Provider Registry that screens, interviews, and matches caregivers with consumers; an online enrollment workflow including DOJ Live Scan fingerprinting and in-person orientation; the state-run Electronic Services Portal (ESP) and Electronic Timesheet System for digital timesheet submission and approval; and a federally mandated Electronic Visit Verification (EVV) system that records service start time, end time, and location. Training resources cover homecare topics including Mental Health & Grief and Alzheimer's/Dementia, and an 11-member Advisory Committee (6 consumer seats, 5 professional seats) provides governance input. The four regional Registry/Training Specialist roles (Central, East, West, and Spanish-Speaking) provide localized outreach.

The Authority is funded through California's Medi-Cal/IHSS program as a public entity separate from Contra Costa County. It does not charge consumers for services; provider pay is set at $20.03 per hour with overtime and travel time available. With approximately 14-15 staff operating from a single office in Pleasant Hill, California, the Authority's reach is geographically limited to Contra Costa County. Marketing is minimal, relying on the website, social worker referrals, and Advisory Committee community networks rather than paid channels.

Name

Contra Costa IHSS Public Authority

Legal name

Contra Costa County In-Home Supportive Services Public Authority

Website

https://contracostapa.org

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

The Contra Costa IHSS Public Authority is a county-level government agency established in 1998 that operates the IHSS provider registry for Contra Costa County, screening, enrolling, and matching background-checked caregivers with low-income elderly and disabled residents who need in-home supportive services funded through Medi-Cal.

Ownership category

akta.pro rank

Product category

In-Home Supportive Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Administration of Public Health Programs (923120)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Private-Duty Caregiver Staffing Agencies (HSABAMAB)

akta.pro secondary industries

Licensed CNA/HHA Staffing & Credentialed Placement (HSABAMAH), Government Program Administrative Services (Medicare/Medicaid ASO/TPA) (HLAEALAO)

Keywords

• In-home supportive services
• Home care registry
• Caregiver referral services
• Medi-Cal home care
• Provider enrollment services

Headquarters

HQ city

Pleasant Hill

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Public Funding - Medi-Cal/IHSS Program: As a public entity established under Welfare and Institutions Code section 12301.6, the organization operates as a public entity separate from Contra Costa County, funded through the In-Home Supportive Services program which is a Medi-Cal funded benefit. The organization acts as the employer of record for IHSS providers for purposes of bargaining wages and benefits.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Contra Costa IHSS Public Authority is a public agency that maintains an official registry of background-checked caregivers and refers them to eligible low-income elderly, blind, and disabled residents who need in-home supportive services. It also processes provider enrollment, manages electronic timesheets and payroll submission through the state's Electronic Services Portal, and administers Electronic Visit Verification in compliance with federal requirements. The Authority acts as the employer of record for IHSS providers for purposes of collective bargaining and provides free training to providers and consumers.

Product overview

Contra Costa IHSS Public Authority operates as a public agency offering a suite of interconnected services centered on the In-Home Supportive Services (IHSS) program. The core offerings include a Provider Registry that screens, refers, and matches caregivers with IHSS recipients, IHSS Provider Enrollment processing, the Electronic Timesheet System for payroll submission, Electronic Visit Verification (EVV) for federal compliance, and Training Resources for providers and consumers. The Advisory Committee provides governance input. All services work together to enable low-income seniors and disabled individuals to receive in-home care while connecting providers with employment opportunities.

Differentiator

Problem solved

Functional benefit

Products and services

• Provider Registry
• IHSS Provider Enrollment

Quantifiable outcome

• $20.03 per hour pay rate with overtime available
• +1 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Santa Clara County IHSS Public Authority: Bay Area county Public Authority performing identical IHSS registry, enrollment, and collective bargaining roles. Comparable in regulatory framework, geographic proximity, and consumer demographics.
• San Francisco IHSS Public Authority: County-level IHSS Public Authority serving San Francisco under the same statutory framework. Operates a provider registry, enrollment, collective bargaining, and advisory committee structure directly comparable to Contra Costa's Authority.
• Los Angeles County IHSS Public Authority: The largest IHSS Public Authority in California, established under the same Welfare and Institutions Code section 12301.6. Operates the same provider registry, enrollment, and employer-of-record functions for IHSS providers in LA County, making it the closest structural and operational peer.
• Alameda County IHSS Public Authority: Neighboring Bay Area county IHSS Public Authority operating the same registry, enrollment, and provider employment functions under section 12301.6. Highly comparable in scale and California regulatory context.

Broad incumbents

• Addus HomeCare Corporation: Public personal care services company providing home and community-based services, including personal care aide staffing across multiple states. Comparable in the caregiver staffing and home care delivery domain, though operating under a private for-profit model rather than as a public registry.

Regional players

• California Department of Social Services (CDSS): State agency that administers the IHSS program statewide, including the Electronic Services Portal used by all county Public Authorities. Acts as the upstream regulator and technology provider for the IHSS system in which Contra Costa operates.

Emerging players

• Honor Technology: Tech-enabled home care network operating a caregiver matching and management platform for older adults. Comparable in the technology-driven caregiver matching and registry concept, though operating as a private venture-backed platform rather than a public authority.
• CareLinx (by Generac): Online caregiver marketplace that screens and matches professional caregivers with families needing in-home care. Comparable as a credentialed caregiver registry/matching platform serving elderly and disabled populations, though operating as a private marketplace.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/contra-costa-ihss-public-authority

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Contra Costa IHSS Public Authority