Corrective Services NSW

Name

Corrective Services NSW

Legal name

Corrective Services NSW

Website

https://correctiveservices.dcj.nsw.gov.au

Company type

Private

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Correctional and Community Justice Services

NAICS

Correctional Institutions (922140), Parole Offices and Probation Offices (92215)

SIC

Services-Social Services (8300)

akta.pro primary industry

Correctional Facility Operations (Prisons & Jails) (BPAKANAA)

akta.pro secondary industries

Adult Corrections (Prisons & Jails) (BPAIAFAD), Correctional Food, Commissary & Inmate Services (Managed Services) (BPAKANAI), Reentry, Rehabilitation & Reintegration Programs (Education, Vocational, Case Management) (BPAKANAH), Correctional Health, Mental Health & Substance Abuse Services (In-Custody) (BPAKANAG), Community Corrections (Probation, Parole & Reentry) (BPAIAFAE)

Keywords

• Correctional services
• Prison management
• Offender rehabilitation
• Community supervision
• Inmate visitation services

Headquarters

HQ city

Sydney (Headquarters)

HQ country

Australia

HQ region

Oceania

Offices12 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Government Funding: Corrective Services NSW is a government agency under the Department of Communities and Justice, funded through public taxation. No commercial revenue generation.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Corrective Services NSW operates 38+ correctional centres across New South Wales to provide safe and secure custody, supervision, rehabilitation, and reintegration services for sentenced and remand inmates, alongside community-based supervision of offenders on parole and community correction orders. The agency runs the JUST Connect digital platform for booking inmate visits, Audio-Visual Link video conferencing for remote court appearances and professional consultations, and specialist programs including compulsory drug treatment, women's services, and domestic violence electronic monitoring. It also operates the CSNSW Academy, a registered training organisation delivering nationally recognised correctional and vocational qualifications.

Product overview

Corrective Services NSW manages NSW correctional centres and supervises offenders in the community. The service offering consists of two core products: correctional centre management (housing inmates across 38 correctional centres including specialist facilities) and community corrections (supervising offenders through various community-based orders). Key technology-enabled services include JUST Connect (online scheduling platform for inmate visits), biometric identification systems, full body X-ray scanning for security screening, and Audio-Visual Link (AVL) for remote court appearances and professional consultations. Additional services include inmate banking and deposits, inmate location services, family and community support programs, victim support services, and the Corrections Academy providing vocational training.

Differentiator

Problem solved

Functional benefit

Brands

• CSNSW Academy: An enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level.
• JUST Connect
• CSNSW Victims Register

Products and services

• JUST Connect Web-based self-service scheduling platform for booking video and in-person appointments with inmates in NSW correctional centres. Used by families, friends, legal practitioners, medical professionals, and government staff to coordinate visits, telephone calls, professional interviews, and court appearances with notifications and reminders.
• Audio-Visual Link (AVL) Video Conferencing Video conferencing service enabling police, witnesses, legal professionals, medical professionals, and family members to communicate with persons in custody without physical presence. Allows inmates to appear in court remotely and supports clinical and legal consultations from external locations.
• Community Corrections Supervision Community-based supervision of offenders including Intensive Correction Orders, Community Corrections Orders, Conditional Release Orders, parole supervision, residential centres, and community service work across NSW.
• CSNSW Academy (Registered Training Organisation) Enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level across correctional services training, community training, custodial training, and domestic violence training units.
• Domestic Violence Electronic Monitoring (DVEM) Program Electronic monitoring program applying GPS and curfew tracking to offenders in the community serving domestic violence-related orders, supporting victim safety and compliance monitoring.
• Compulsory Drug Treatment Program Three-stage drug treatment program at the Compulsory Drug Treatment Correctional Centre (CDTCC) for male participants sentenced by the NSW Drug Court, covering closed detention, semi-open detention with community access, and community custody with intensive supervision.
• Women and Children's Residential Program Prison nursery program at Emu Plains Correctional Centre allowing children from birth to school age to live with their mother full-time, with occasional residential stays for children up to 12 years during weekends and school holidays, located at the purpose-built Jacaranda Cottages.
• Inmate Bank Accounts and Deposits Service Electronic deposit system allowing families and friends to transfer money to inmate personal accounts via BPAY (free) or Australia Post (fee applies per transaction), subject to a maximum of $100 per transaction and $800 per month per inmate.
• Inmate Location Service Telephone ((02) 8346 1000) and email ([email protected]) service available 8:30am to 4:30pm Monday to Friday for locating inmates in custody across NSW correctional centres.
• Legal and Professional Visit Management Pre-booking system for legal and medical professionals to arrange visits with inmates, with specific visiting hours, identification requirements, and booking workflows across all NSW correctional centres, including Webex-based identity verification for account approval.
• CSNSW Museum at Cooma Correctional Centre Living museum located at Cooma Correctional Centre that employs select inmates as tour guides, sales assistants, collection managers, and craft manufacturers, open daily 8:30am to 3:00pm.
• Family and Community Support Services Wraparound services including the Offender Services and Programs Branch, Travel and Accommodation Assistance Scheme for visiting families, Death-in-Custody support, and crisis intervention services for families affected by incarceration.

Quantifiable outcome

• Successful maintenance of family relationships by inmates has been linked to reduced recidivism rates
• +1 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core, flagship and minor.

• Justice Health and Forensic Mental Health NetworkcoreStrategic or Co-development PartnerJoint healthcare delivery partnership for inmates. Justice Health NSW provides mental health helpline (1800 222 472) and healthcare services within correctional centres. Multi-disciplinary collaboration includes Compulsory Drug Treatment Correctional Centre program.
• SHINE for KidscoreStrategic or Co-development PartnerCharitable organization providing support services for children and families of offenders. Operates at Bathurst Correctional Centre and other locations, providing family, friends and children visitor support services.
• Corrective Services IndustriescoreStrategic or Co-development PartnerRelated government entity providing employment and training programs for inmates through various industry operations within correctional centres.
• Department of Communities and JusticeflagshipStrategic or Co-development PartnerCSNSW operates as a division of the Department of Communities and Justice (DCJ) NSW. DCJ provides administrative, policy, and operational oversight.
• Throughcare Jigsaw GroupminorStrategic or Co-development PartnerCollaboration of organisations providing broad-based services for the benefit of offenders, ex-offenders and their families. CSNSW participates in community reference groups.
• NSW CourtscoreTechnology or IntegrationAVL technology enables inmates to appear in court remotely from correctional centres. JUST Connect coordinates court appearances. Partnership includes District Courts, ODPP, and Legal Aid NSW.
• Law Society of NSWcoreGTM or Marketing PartnerCollaborative partnership for videoconferencing trial allowing legal practitioners to interview clients in correctional centres using personal devices.
• NSW Bar AssociationcoreGTM or Marketing PartnerPartnership in videoconferencing trial for legal practitioners to conduct client interviews remotely.
• Youth Justice NSWcoreTechnology or IntegrationShared use of JUST Connect platform for managing visits and appointments for youth in custody alongside adult correctional services.
• NSW Aboriginal Legal Service NSW-ACTcoreTechnology or IntegrationApproved external stakeholder with access to JUST Connect platform for legal visits with inmates.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Corrections Victoria: Victorian state government agency responsible for managing prisons and community corrections in Victoria. Direct peer running a similar statutory corrections mandate across multiple security classifications, community corrections orders, and rehabilitation programs, comparable to CSNSW in scope and operating model.
• Queensland Corrective Services: State agency within Queensland's Department of Justice and Attorney-General operating correctional centres and community corrections. Direct peer delivering custodial and community supervision services, offender programs, and inmate visit management analogous to CSNSW.
• Northern Territory Department of Correctional Services: NT agency managing correctional facilities and community supervision in challenging remote geography. Direct peer with comparable operational model, including culturally-specific offender programs and remote facility management.
• Tasmania Prison Service: Tasmanian state division managing correctional facilities and community corrections. Smaller-scale direct peer with the same statutory corrections mandate, security classifications, and rehabilitation focus as CSNSW.
• ACT Corrective Services: Australian Capital Territory agency operating the Alexander Maconochie Centre and managing community corrections. Direct peer with the same single-jurisdiction statutory corrections role and similar service components.
• South Australia Department for Correctional Services: South Australian state agency operating prisons and community corrections. Direct peer with comparable statutory mandate, security-classified facilities, rehabilitation programs, and offender reintegration services across a single state jurisdiction.
• Western Australia Department of Justice (Corrective Services): Western Australian agency managing custodial operations, community corrections, and offender programs. Direct peer in scale and service mix, including minimum-, medium-, and maximum-security facilities and electronic monitoring.

Broad incumbents

• Correctional Service Canada: Canadian federal agency managing federal correctional institutions and community supervision. Broad incumbent operating at greater scale across multiple security levels with similar rehabilitation, Indigenous programming, and electronic monitoring services.
• HM Prison and Probation Service (UK): United Kingdom executive agency operating prisons and probation. Larger, broader incumbent in the same corrections category with similar security classifications, rehabilitation programs, and offender management technology, though operating under a different national policy framework.

Regional players

• Department of Corrections New Zealand: New Zealand national agency operating prisons and community sentences. Closest international peer with comparable custodial and community corrections mandate, rehabilitation philosophy, and operating scale, but serving a different country and policy environment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/nswcorrections
• LinkedInlinkedin.com/company/corrective-services-nsw
• Instagraminstagram.com/nswcorrections

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Corrective Services NSW