Crowne Plaza London Heathrow

What Crowne Plaza London Heathrow does

Crowne Plaza London - Heathrow is an independently owned and operated full-service hotel property located on Stockley Road in West Drayton, approximately 2 miles from London Heathrow Airport (LHR) and 15 miles from central London. The property operates under franchise from IHG (InterContinental Hotels Group) and benefits from the Crowne Plaza brand platform, the IHG One Rewards loyalty programme, and IHG's global reservations and digital distribution infrastructure (ihg.com, mobile app, GDS, OTAs including Expedia and Booking.com). Guest offerings span three room tiers — Standard, Premium, and Club Rooms (the latter with access to a private lounge) — alongside the Sleep Advantage programme (quiet zones, premium bedding), complimentary Wi-Fi, 24-hour room service, and pet-friendly rooms at 20 GBP per night.

On-site amenities include a diversified F&B footprint: Orwell's Brasserie (modern British cuisine), ERIKI Restaurant (Indian cuisine), and Dr. O'Driscoll's Irish Bar. The property is also a meetings-and-events venue with 21 conference rooms accommodating 2 to 250 guests, supported by a Crowne Plaza Meetings Director and AV/connectivity infrastructure. Leisure facilities (indoor pool, gym, sauna, steam room, jacuzzi) are available to all residents, and on-site parking (16 GBP per day, operated by Parking Eye) underpins the Park, Stay & Go package proposition tied to Hotel Hoppa shuttle service to LHR.

The customer base is segmented across airport travellers (transit stays, parking-plus-fly packages, airline crew layovers), business travellers and corporate groups (meetings, conferences, business-park shuttle access to Stockley Park and Bedfont Lakes), and leisure/family visitors to nearby attractions (LEGOLAND Windsor, Thorpe Park, Windsor Castle). Pricing varies by room tier, date, and channel, with government/military, corporate, IHG One Rewards member, and reward-night redemption options. The property's reported guest satisfaction is 4.2/5 across 2,525 reviews. No revenue, occupancy, ADR, or ownership structure beyond the IHG franchise relationship is disclosed in the source data, and the published headcount figure of 17 appears inconsistent with the operating footprint of a full-service airport hotel.

Name

Crowne Plaza London Heathrow

Legal name

Crowne Plaza London - Heathrow

Website

https://cpheathrowairporthotel.co.uk

Company type

Private

Operating status

Operating

Short description

Crowne Plaza London - Heathrow is an independently owned, IHG-franchised full-service hotel near Heathrow Airport, offering guest rooms, dining, 21 meeting rooms, and leisure facilities to airport travellers, corporate groups, and leisure visitors.

Ownership category

akta.pro rank

Product category

Airport Hotel Accommodation

NAICS

Other Traveler Accommodation (72119)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Airport Full-Service Hotels (THAGAAAB)

akta.pro secondary industry

Airport Conference Hotels (THAGALAB)

Keywords

• Airport hotel accommodation
• Conference and meeting facilities
• Hospitality services
• Corporate travel lodging
• Park stay and go packages

Headquarters

HQ city

West Drayton

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Hotel Room Accommodation: Primary revenue from guest room rentals across various room categories including Standard Rooms and Premium Rooms. Revenue is generated through nightly rates with different pricing based on room type and season.
2. Food and Beverage: Revenue from on-site dining at ERIKI Restaurant (Indian cuisine), Orwell's Brasserie (modern British cuisine), and Dr. O'Driscoll's Irish Bar. Includes room service available 24 hours.
3. Meeting and Event Services: Revenue from hosting events in 21 conference rooms with capacity up to 200 guests, including AV equipment and dedicated meeting support.
4. Parking Services: On-site parking available at 16 GBP per day, including Park, Stay & Go packages for airport travelers.
5. Pet Accommodation: Pet-friendly accommodations with 20 GBP per night fee for dogs and cats.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Crowne Plaza London - Heathrow is an airport hotel located approximately 2 miles from London Heathrow Airport (LHR) offering guest accommodation across Standard, Premium, and Club Rooms. The property provides on-site dining at ERIKI Restaurant (Indian cuisine), Orwell's Brasserie (modern British), and Dr. O'Driscoll's Irish Bar, along with 21 conference rooms hosting up to 250 guests and full leisure facilities including an indoor pool, gym, sauna, steam room, and jacuzzi.

Product overview

Crowne Plaza London - Heathrow is a hotel property offering accommodation and hospitality services near Heathrow Airport. The core offering includes Standard Rooms, Premium Rooms, and Club Rooms with exclusive lounge access. Dining is provided through three on-site venues: Orwell's Brasserie (modern British cuisine), ERIKI Restaurant (award-winning Indian cuisine), and Dr. O'Driscoll's Irish Bar. The hotel features 21 meeting rooms for events hosting 2-250 guests with dedicated meeting planning support, plus comprehensive leisure facilities including an indoor pool, gym, sauna, steam room, and jacuzzi. Additional services include Park Stay & Go parking packages, airport shuttle, and business park transportation.

Differentiator

Problem solved

Functional benefit

Brands

• IHG One Rewards: Hotel rewards program managed by IHG for guest loyalty and rewards

Products and services

• Standard Rooms
• Premium Rooms
• Club Rooms
• Orwell's Brasserie
• ERIKI Restaurant
• Dr. O'Driscoll's Irish Bar On-site bar offering relaxed dining and a selection of beverages including pints, providing casual pub atmosphere.
• Meeting and Conference Facilities 21 versatile meeting rooms with floor-to-ceiling windows, natural daylight, Wi-Fi, and dedicated support team, hosting 2 to 250 guests. Includes Crowne Plaza Meetings Director service.
• Health and Leisure Facilities Indoor swimming pool, gym, sauna, steam room, and jacuzzi with complimentary access for all hotel residents.
• Park, Stay & Go Packages Vacation package allowing guests to leave their car onsite and travel to the airport via Hotel Hoppa bus service.
• Airport Shuttle Service Complimentary shuttle service to London Heathrow International Airport (LHR), approximately 2 miles from the hotel.
• Business Park Shuttle Free shuttle running to business parks at Stockley Park and Bedfont Lakes.

Quantifiable outcome

• Meeting capacity: up to 250 guests in 21 versatile meeting rooms
• +3 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered core and minor.

• IHG (InterContinental Hotels Group)coreStrategic or Co-development PartnerParent company providing global brand platform, loyalty programme (IHG One Rewards), reservations infrastructure, marketing support, and operational standards. Crowne Plaza operates as part of IHG's upscale brand portfolio with 6,000+ properties globally.
• Hotel HoppaminorStrategic or Co-development PartnerAirport shuttle bus service providing transportation between the hotel and Heathrow Airport terminals. Offers convenient transit option for guests arriving or departing from LHR.
• Parking EyeminorOthersThird-party parking management company maintaining on-site parking facilities. Parking charges are 3 GBP per hour (max 12 hours) then 16 GBP per 24 hours.

Scale indicators4 records

Recent moves4 records

Expansion highlights3 records

Direct peers

• Sofitel London Heathrow: Full-service luxury hotel directly connected to Heathrow Terminal 5, targeting airport transit and corporate travelers with comparable amenities including multiple restaurants, meeting rooms, and leisure facilities. One of the most direct competitors to Crowne Plaza London Heathrow in the airport full-service segment.
• Hilton London Heathrow Terminal 5: Full-service airport hotel adjacent to Terminal 5, operated under the Hilton brand with extensive meeting and conference facilities, multiple dining outlets, and leisure amenities. Directly comparable airport full-service positioning with similar MICE and transit traveler mix.
• Sheraton Skyline Hotel London Heathrow: Full-service airport hotel near Heathrow, part of Marriott's global brand network, offering comparable room categories, dining outlets, meeting rooms, and leisure facilities. Competes for the same corporate and transit guest segments with similar Park, Stay & Go type offerings.
• Radisson Blu Edwardian Heathrow Hotel: Upscale full-service hotel in the Heathrow hospitality district with extensive MICE facilities, multiple restaurants and bars, and leisure amenities. Operates in the same catchment and competes for identical corporate, MICE, and transit traveler demand.
• Hyatt Place London Heathrow Airport: Select-service airport hotel under the Hyatt brand targeting airport travelers and corporate guests with similar business amenities and meeting facilities. Operates in the same competitive set, though positioned slightly below the Crowne Plaza full-service tier.
• Renaissance London Heathrow Hotel: Full-service Marriott-brand hotel near Heathrow with comparable MICE capacity, multiple dining outlets, and leisure amenities. Targets overlapping corporate and transit traveler segments with similar upscale positioning.
• Novotel London Heathrow Airport T1 T2 T3 Hotel: Full-service Accor-brand hotel serving Heathrow Terminals 1, 2, and 3 with comparable room, F&B, and meeting offerings. Operates within the same airport hospitality micro-market with similar customer mix.
• Holiday Inn London Heathrow M4 J4: Sister property under the same IHG brand family (Holiday Inn vs Crowne Plaza) located near the M4 / Junction 4 Heathrow corridor. Comparable airport-adjacent positioning with MICE and Park, Stay & Go style offerings, though at a slightly lower price tier.
• DoubleTree by Hilton London Heathrow Airport: Upscale full-service airport hotel targeting corporate and transit travelers with meeting facilities and multiple dining outlets. Operates within the same Heathrow competitive set with similar service breadth.

Emerging players

• Premier Inn London Heathrow Airport: Limited-service budget airport hotel targeting price-sensitive airport travelers, not directly competing in Crowne Plaza's upscale full-service segment but operating in the same catchment and exerting downward pressure on the lower end of the airport hotel rate curve.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/crowneplaza

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crowne Plaza London Heathrow