Centre de crise et de prévention du suicide La Traversée

What Centre de crise et de prévention du suicide La Traversée does

La Traversée is a Quebec-based non-profit organization founded in 2000 and headquartered at 120 Chemin Sainte-Anne in Sorel-Tracy, providing suicide prevention, crisis intervention, and postvention services to the population of the MRC de Pierre-De-Saurel and, since December 2023, to the entire province of Quebec through the nationally mandated SUICIDE.CA chat and text intervention service. The organization operates a multi-channel crisis response infrastructure comprising a 24/7 telephone intervention hotline at (450) 746-0303, a residential crisis accommodation centre offering 24–48 hour stays, digital chat and text support delivered in partnership with CPS de Montréal and CPS de Québec, and accredited professional training programs for counselors, employers, and community workers. It also provides clinical support services — including post-suicide debriefing, case consultation, and coaching — for professionals in the regional health and community ecosystem.

The organization employs approximately 15 staff with formal academic training in helping relationships and specialized certification in intervening with suicidal persons. Service delivery combines human-operated digital platforms (chat, text, phone) with in-person residential crisis care, including structured daily 45-minute individual follow-up sessions during accommodation stays and continuous hotline access before, during, and after residential service. The technology footprint is operational rather than proprietary: SUICIDE.CA is the marquee digital asset, co-operated via integration with the two other Quebec CPS centres, while back-office systems use standard third-party ASO software (Services de Développement Professionnel Inc.), HR software (FOLKS), and web hosting (Likuid Hébergement Web). A multilingual website (French, English, Spanish) launched in March 2024 supplements the digital surface alongside the Prisme program and a Boutique en ligne.

La Traversée is funded through a hybrid model combining government mandates and program funding, philanthropic donations (including recurring fundraising lotteries such as 'Ensemble bâtissons l'espoir'), foundation support (notably Fondation RONA 'bâtir avec coeur' for a facility expansion project), and fee-based professional training programs accredited by Emploi-Québec at $160–$350 per participant with subsidies of up to 40%. The customer base is highly distributed across individual service users, with no enterprise customer concentration on the demand side. Governance is provided by an independent Board of Directors; day-to-day operations are led by General Director Megane Hennequin alongside a Director of Philanthropic Development, Communications and Events (Linda Barabé), Director of Organizational Development (Pierre Ceretti), Operations Coordinator (Louis Ducasse), Training Coordinator (Francis Rochon St-Martin), Accounting Manager (Francine Gosselin), and Clinical Coordination (Kateri Lyons).

Name

Centre de crise et de prévention du suicide La Traversée

Legal name

LA TRAVERSÉE CENTRE DE CRISE ET DE PRÉVENTION DU SUICIDE

Website

https://cpslatraversee.ca

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

La Traversée is a Quebec non-profit crisis center in Sorel-Tracy operating a 24/7 suicide prevention hotline, residential crisis accommodation, and the provincially mandated SUICIDE.CA chat and text service for all of Quebec.

Ownership category

akta.pro rank

Headquarters

HQ city

Sorel-Tracy

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Donations and Philanthropic Contributions: The organization receives donations from individuals and partners. A lottery (Tirage 'Ensemble bâtissons l'espoir') is conducted to raise funds, supported by sponsors. Foundation RONA 'bâtir avec coeur' supports the expansion project.
2. Government Funding and Mandates: As a mandated operator for SUICIDE.CA and a nonprofit organization serving the MRC de Pierre-De-Saurel, La Traversée receives public funding and operates as an approved training provider for Employment-Québec.
3. Training Services: Revenue from training courses approved by Employment-Québec, including workshops and conferences for professionals and counselors. Fees vary by activity and workplace setting.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

La Traversée is a non-profit organization delivering suicide prevention, crisis intervention, and postvention services to the population of the Pierre-De-Saurel MRC and to all of Quebec through the mandated SUICIDE.CA chat and text service. Its core offerings include a 24/7 crisis hotline, residential crisis accommodation for adults, the SUICIDE.CA digital intervention service, professional training programs accredited by Emploi-Québec, and clinical support for counselors. Revenue is generated through government mandates, donations, foundation grants, and per-participant training fees.

Product overview

La Traversée is a non-profit organization providing suicide prevention, intervention, and postvention services to the Pierre-De-Saurel MRC region. It operates as a unified crisis center offering multiple integrated services: a 24/7 crisis hotline (450-746-0303), residential crisis accommodation (Centre de crise hébergement), the nationally-mandated SUICIDE.CA chat and text service for Quebec, training programs accredited by Emploi-Québec, counselor support services, and citizen engagement initiatives. The organization also operates an online store (Boutique en ligne) and offers the Prisme program. All services focus on prevention, immediate crisis response, and postvention support for individuals, families, and professionals.

Differentiator

Problem solved

Functional benefit

Brands

• SUICIDE.CA: Chat and text intervention service for suicide prevention operating for the entire province of Quebec

Products and services

• SUICIDE.CA Chat and Text Intervention Service A 24/7 suicide prevention intervention service operated via chat and text, mandated nationally to serve the entire province of Quebec, for suicidal individuals, their loved ones, and those bereaved by suicide.
• Centre de crise hébergement (Crisis Accommodation) Emergency residential crisis intervention service offering temporary shelter (typically 24-48 hours) for adults aged 18+ in psychosocial, psychopathological, or psychotraumatic distress, with daily 45-minute individual follow-ups and 24/7 hotline access during and after the stay.
• Aider un proche (Helping a Loved One) Guidance and support service for individuals concerned about a loved one's mental health or suicidal risk, providing advice on how to talk about suicide and support someone in crisis.
• Service intervenants (Counselor Support Services) Support services for professional counselors, including continuous client support via the 24/7 hotline, coaching, case consultations, clinical support after a client suicide, and clinical supervision.
• Formations (Training Programs) Awareness workshops, Emploi-Québec-accredited training courses, and conferences for professionals and stakeholders on suicide prevention, intervention, and postvention.
• Prisme Program A specific program offered by La Traversée for mental health support and suicide prevention.
• Boutique en ligne (Online Store) Online store offering resources, merchandise, and materials related to suicide prevention.
• 24/7 Crisis Intervention Hotline ((450) 746-0303) Round-the-clock telephone crisis intervention service available to anyone in distress or concerned about a loved one in the Pierre-De-Saurel MRC.

Quantifiable outcome

• Emergency shelter as alternative to hospitalization
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eight partnerships are on record, tiered core and regional.

• AQPS (Association québécoise de prévention du suicide)coreStrategic or Co-development PartnerLa Traversée collaborates with AQPS for National Suicide Prevention Week activities and shares educational resources and reference documents on suicide prevention, mental health, and bereavement support.
• Santé Montérégie (CISSS de la Montérégie-Centre)coreStrategic or Co-development PartnerRegional health authority partner providing public health guidance and collaboration on mental health services for the Pierre-De-Saurel MRC territory.
• Ville de Sorel-TracyregionalStrategic or Co-development PartnerMunicipal partner collaborating on community projects such as 'Créer pour mieux s'exprimer' (Create to Express Better) event for adolescents with La Traversée and Maison des jeunes.
• Maison l'AncrageregionalStrategic or Co-development PartnerCommunity organization providing temporary housing support for youth aged 16-23 in difficulty, complementing La Traversée's services.
• Santé mentale Québec Pierre-De SaurelregionalStrategic or Co-development PartnerRegional mental health organization promoting mental health awareness and providing educational materials to the general population.
• Maison La SourceregionalStrategic or Co-development PartnerShelter and support center for abused or troubled women and their children, offering complementary psychosocial services.
• Correctional Service QuebecregionalStrategic or Co-development PartnerProvincial correctional services collaborating on an annual softball tournament fundraiser for suicide prevention awareness.
• CPS de Montréal and CPS de QuébeccoreStrategic or Co-development PartnerLa Traversée joined as national mandate partner alongside CPS de Montréal and CPS de Québec to operate the SUICIDE.CA chat and text service for all of Quebec.

Scale indicators3 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Kids Help Phone: Canada-wide 24/7 e-mental health service for youth, offering phone, text, and chat crisis support. Comparable digital crisis intervention delivery model, with a youth-focused mandate overlapping La Traversée's adolescent segments.
• Centre de prévention du suicide de Montréal (CPS Montréal): Co-mandated national operator of SUICIDE.CA alongside La Traversée and CPS de Québec. Provides crisis intervention, training, and postvention services in the Greater Montreal area, making it the closest operational and mandate-level peer.
• Centre de prévention du suicide de Québec (CPS Québec): Co-mandated national operator of SUICIDE.CA alongside La Traversée and CPS Montréal. Delivers parallel services (hotline, training, postvention) in the Quebec City region with a similar nonprofit, training-driven model.
• Tel-Aide: Quebec-based 24/7 crisis telephone helpline providing listening and referral services. Comparable model — nonprofit, volunteer/professional-staffed crisis line serving Quebec residents in distress.

Broad incumbents

• Crisis Services Canada / 9-8-8 Suicide Crisis Helpline: National Canadian suicide crisis helpline (transitioned to 9-8-8). Operates at higher jurisdictional scale than La Traversée and represents the federally coordinated counterpart to La Traversée's provincial SUICIDE.CA mandate.
• 988 Suicide & Crisis Lifeline (US): US national 24/7 crisis intervention service via call, chat, and text. Useful international benchmark for digital crisis intervention operating model and scale, though jurisdictionally distinct.
• Association québécoise de prévention du suicide (AQPS): Provincial umbrella organization for suicide prevention in Quebec. Strategic partner of La Traversée for National Suicide Prevention Week activities; broader scope as a federation rather than a direct service provider.

Regional players

• Centre de prévention du suicide de l'Outaouais: Regional Quebec crisis and suicide prevention center operating in the Outaouais region. Comparable service portfolio (hotline, accommodation, training) but in a different MRC territory.
• Maison l'Ancrage: Pierre-De-Saurel MRC partner providing temporary housing support for at-risk youth aged 16–23. Direct regional peer complementing La Traversée's adult crisis accommodation with an overlapping youth segment.

Emerging players

• Fondation Jeunes en Tête: Quebec foundation focused on youth mental health awareness and prevention in schools. Adjacent mandate in suicide prevention/mental health promotion, with comparable training and awareness offerings for Quebec youth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@cps-latraversee5689
• Facebookfacebook.com/santementalequebecPDS
• LinkedInlinkedin.com/company/cpslatraversee

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Centre de crise et de prévention du suicide La Traversée