Care and Repair Edinburgh

What Care and Repair Edinburgh does

Care and Repair Edinburgh is a Scottish charitable company limited by guarantee (Charity No. SC 023790, Company No. SC 158690) founded in 1985 and headquartered at Causewayside House, 160 Causewayside, Edinburgh EH9 1PR. It is part of the Age Scotland family and operates as a non-profit delivering practical home repair, adaptation, and safety services to Edinburgh residents aged 60 and over and to disabled residents who pay council tax to Edinburgh City Council. The organization's service portfolio comprises nine core lines: Paid Handyperson Service (charged at £35–£45 per hour), Volunteer Handyperson Service (free for eligible clients), Small Electrical Repairs delivered by a qualified electrician, Key Safe installation (C500 Police Approved and S7 models), Joinery Repairs, Interlinked Smoke and Heat Alarms, Easiaccess Handrails and Ramps, Major Adaptations, and Trade Referrals and Signposting through the Edinburgh Trusted Trader scheme.

The underlying operating model is field-based service delivery: a core staff of approximately 9 supported by a volunteer workforce (subject to PVG membership vetting) executes in-home jobs across Edinburgh, with FY2024–25 throughput of 5,000–6,000 jobs annually — including 1,153 key safes, 1,531 joinery repairs, 670 volunteer tasks, 427 handrails/ramps, 362 small electrical repairs, and 1,996 trade referrals. There is no proprietary software platform; the digital layer is a multilingual website (eight languages) with online request forms, plus telephone and email intake. Customers access services via direct outreach, referrals from occupational therapists at the Edinburgh Health and Social Care Partnership, Age Scotland referrals, Edinburgh Trusted Trader signposting, and word of mouth.

The business model is a hybrid of (1) fee-for-service income from paid handyperson, key safe, joinery, and electrical work; (2) grants from City of Edinburgh Council and other funders supporting subsidized and free services to benefit recipients (Pension Credit Guarantee Credit or Universal Credit with LCWRA element); and (3) donations, regular giving, legacy gifts, and fundraising. Pricing is unit-based with all-inclusive VAT, a £45 same-day cancellation fee, and a £3/hour parking surcharge where applicable. No venture capital, private equity, or public funding is involved; the organization is governed by a Board of Trustees chaired by Mike Heffron and operates within the structural constraints of a single-city, single-jurisdiction charitable remit.

Name

Care and Repair Edinburgh

Legal name

Care and Repair Edinburgh

Website

https://cre.scot

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

1–10 employees

Short description

Care and Repair Edinburgh is a 1985-founded Scottish charity and Age Scotland affiliate delivering home repair, adaptation, and safety services — including handyperson work, key safes, handrails, joinery, electrical repairs, and trade referrals — to Edinburgh residents aged 60+ and disabled residents.

Ownership category

akta.pro rank

Product category

Home Repair and Adaptation Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (62161), Appliance Repair and Maintenance (811412)

SIC

Services-Miscellaneous Repair Services (7600), Services-Social Services (8300), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Deck Board Replacement & Railing Tightening (HSAGAAAM)

akta.pro secondary industries

Grab Bars, Handrails & Bathroom Safety Installations (HSABAJAC), Lighting, Switches & Electrical Safety Upgrades for Seniors (HSABAJAH), Assistive Technology, Adaptive Equipment & Home Exercise Program Training In-Home (HSABADAN)

Keywords

• Home repair services
• Accessibility adaptations
• Handyperson services
• Senior home safety
• Disabled home modifications

Headquarters

HQ city

Edinburgh

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Service Fees: Charges for paid handyperson services, key safe installations, joinery repairs, small electrical work, and major adaptations. Fees vary by service type and labour requirements.
2. Donations and Fundraising: Charitable donations from individuals, hardship fund donations, regular monthly donations, one-off donations, shares donations, and legacy gifts in wills.
3. Grant Funding: Funding from City of Edinburgh Council and other funders to support operations and provide subsidized or free services to eligible residents.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Care and Repair Edinburgh is a registered Scottish charity that delivers practical home repair, adaptation, and safety services to Edinburgh residents aged 60+ and to disabled residents. Its portfolio covers paid handyperson work, small electrical repairs, key safe installation, joinery repairs, interlinked smoke and heat alarms, Easiaccess handrails and ramps, major home adaptations, and a free volunteer handyperson service, with paid services complemented by a vetted trade referral network and supported by grants from the City of Edinburgh Council.

Product overview

Care and Repair Edinburgh is a charitable organization offering a portfolio of practical home repair, improvement, and adaptation services for older and disabled residents in Edinburgh. The service portfolio includes a Paid Handyperson Service (professional tradespeople), a Volunteer Handyperson Service (free DIY assistance), Small Electrical Repairs, Key Safes, Joinery Repairs, Interlinked Alarms, Easiaccess Handrails and Ramps, Major Adaptations, and a Trade Referrals and Signposting service. The organization completes over 5,000 jobs annually, with services available to anyone aged 60+ or with a disability who pays council tax to Edinburgh City Council.

Differentiator

Problem solved

Functional benefit

Brands

• Easiaccess: Handrail and ramp fitting service to make it easier to get in and out of homes
• Fit and Go
• Paid Handyperson

Products and services

• Paid Handyperson Service A professional handyperson service using fully employed tradespeople to tackle jobs requiring specialist tools, equipment, or transport, charged at £35/hr (one person) or £45/hr (two people). Targeted at older and disabled Edinburgh residents who need jobs beyond simple DIY.
• Small Electrical Repairs Service
• Key Safes Installation of secure key safes (C500 Police Approved and S7 models) enabling trusted access to homes for carers, family members, and emergency services. Priced per installation with options including temporary/portable safes and fitting of customer-owned safes.
• Joinery Repairs Small-scale joinery and carpentry repairs delivered to homes across Edinburgh for older and disabled residents.
• Interlinked Alarms Installation of wireless interlinked smoke and heat alarms to enhance fire safety in clients' homes across Edinburgh.
• Easiaccess Handrails and Ramps Easiaccess handrail and ramp fitting services to improve accessibility for older and disabled residents entering and exiting their homes.
• Major Adaptations Larger-scale home adaptations to improve accessibility, comfort, and safety for older and disabled residents.
• Trade Referrals and Signposting Referral service connecting clients with vetted, trusted traders across various trades including builders, electricians, plumbers, roofers, and stairlift installers, accessed via the Edinburgh Trusted Trader scheme.
• Volunteer Handyperson Service Free DIY assistance provided by trained volunteers for small tasks including changing lightbulbs, fitting door chains, assembling furniture, and setting up technology, for eligible older and disabled Edinburgh residents.

Quantifiable outcome

• Over 5,000-6,000 jobs completed annually
• +4 more outcomes

Named customers6 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Age ScotlandcoreStrategic or Co-development PartnerCare and Repair Edinburgh is part of the Age Scotland family. Age Scotland provides referrals and is a key partner in serving older people across Scotland.
• Edinburgh Health and Social Care PartnershipminorStrategic or Co-development PartnerOccupational therapists from the Edinburgh Health and Social Care Partnership refer clients to Care and Repair Edinburgh for home adaptations and repairs.
• Edinburgh Trusted TraderminorChannel Partner/ Reseller/ DistributorEdinburgh Trusted Trader scheme run by City of Edinburgh Council provides vetted, reliable traders for home improvement work. Care and Repair Edinburgh participates in the scheme.

Scale indicators11 records

Recent moves6 records

Expansion highlights4 records

Emerging players

• Independent Age: UK charity providing advice, grants, and practical support to older people in their homes. Comparable through shared mission of enabling independent living and overlap in beneficiary cohort, though broader advisory focus rather than hands-on repairs.
• Home Instead: UK franchised provider of at-home care services for older adults, including companionship and home help. Adjacent competitor for the same older-adult demographic with overlapping in-home service category.

Direct peers

• Royal Voluntary Service: UK charity providing volunteer-led practical help at home for older people, including hospital discharge support. Directly comparable model combining paid and volunteer delivery, older-adult focus, and local-authority funding relationships.
• Care and Repair Glasgow: Sister Care and Repair charity operating the same home repair, adaptation and handyperson service model for older and disabled residents in Glasgow. Direct comparable in service mix, funding model, and customer segment.
• Care and Repair Scotland: National body overseeing the Care and Repair network across Scotland. Most directly comparable as it coordinates the same home repair/adaptation service model for older and disabled residents that Care and Repair Edinburgh operates at the city level.
• Foundations: National body supporting home improvement agencies and handyperson services across England. Operates the same model of helping older/disabled residents with home adaptations, and is a direct peer in the Care and Repair / handyperson network.

Broad incumbents

• Age UK: National charity for older people offering advice, products, and local handyperson services through affiliated local Age UK brands. Competes in overlapping independent-living territory and shares the older-adult customer segment.
• Age Scotland: Parent organization in the Age Scotland family that provides referrals and national infrastructure to Care and Repair Edinburgh. Offers a broader portfolio of services (advice, campaigns, benefits support) for older people across Scotland with overlapping beneficiary base.
• British Red Cross: National humanitarian organization delivering volunteer-led home support services (including mobility aid loans and assisted living support) for vulnerable populations. Comparable through volunteer-driven in-home service model and older-adult clientele.

Others

• Edinburgh Trusted Trader: City of Edinburgh Council-run scheme for vetted local traders that Care and Repair Edinburgh uses as its trade-referral backbone. Comparable as a trust/intermediation layer in the Edinburgh older-adult home services market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/care-and-repair-edinburgh

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Care and Repair Edinburgh