CROSSWALK COMMUNITY ACTION AGENCY INC

What CROSSWALK COMMUNITY ACTION AGENCY INC does

Crosswalk Community Action Agency Inc is a federally designated Community Action Agency (CAA) headquartered in West Frankfort, Illinois, that administers a portfolio of federal and state anti-poverty programs for low-income households across southern Illinois. The organization was formed on January 1, 2000 through the merger of Big Muddy Community Action Agency and Volunteer Services Inc, consolidating two prior service providers into a single operating entity that today serves four core counties — Franklin, Jackson, Jefferson, and Williamson — plus seven additional counties (Edwards, Gallatin, Hamilton, Saline, Wabash, Wayne, White) for weatherization services. Its program stack spans the Low Income Home Energy Assistance Program (LIHEAP), the Illinois Home Weatherization Assistance Program (IHWAP), Community Development Block Grant (CDBG) home repair, and Community Services Block Grant (CSBG) funding, supplemented by discretionary community supports including a diaper program, senior gift card program, and CSBG-funded scholarships.

The business model is structurally that of a pass-through grant administrator: services are delivered free of charge to income-eligible clients, and operating revenue is sourced almost entirely from federal pass-through funds (administered via the Illinois Department of Commerce and Economic Opportunity) and Illinois state appropriations, with no fee-for-service revenue line. Crosswalk is a dues-paying member of the national Community Action Partnership, which provides training, peer learning, and federal policy advocacy. The agency employs an administrative and program staff team (approximately 25 named roles spanning intake, case management, finance, and weatherization inspection) under the leadership of Executive Director Shelley Pyle, who was appointed in December 2023.

The underlying technology stack is minimal and non-differentiated: a static informational website, Calendly-based appointment scheduling, phone-and-web-based client intake, and standard office productivity tools. There is no proprietary platform, mobile application, or data asset disclosed. Crosswalk's competitive position is anchored not in technology or product differentiation but in its statutory designation as the exclusive CAA franchise holder within its service territory — a regulatory moat that prevents competing nonprofit or for-profit entrants from accessing the same federal funding streams. Growth is therefore constrained by grant-allocation cycles and territorial expansion opportunities (such as the recent weatherization footprint extension) rather than by competitive dynamics.

Name

CROSSWALK COMMUNITY ACTION AGENCY INC

Legal name

Crosswalk Community Action Agency Inc

Website

https://crosswalkcaa.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1–10 employees

Short description

Crosswalk Community Action Agency Inc is a federally designated nonprofit in West Frankfort, Illinois that administers LIHEAP, IHWAP, CDBG, and CSBG anti-poverty programs for low-income households across four core counties (plus seven additional counties for weatherization), funded almost entirely by pass-through government grants and operating without fee-for-service revenue.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Individual and Family Services (6241), Community Housing Services (62422), Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

Keywords

• Community action services
• Energy assistance programs
• Home weatherization services
• Housing rehabilitation assistance
• Emergency social services

Headquarters

HQ city

West Frankfort

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Grants and Program Funding: Crosswalk CAA operates as a nonprofit social services agency primarily funded through federal and state government programs. Revenue is derived from administering government-funded assistance programs including LIHEAP (Low Income Home Energy Assistance Program), CSBG (Community Services Block Grant), CDBG (Community Development Block Grant), and IHWAP (Illinois Home Weatherization Assistance Program). The agency receives administrative/fiscal fees for program administration rather than charging clients directly.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels1 record

Core offering

Crosswalk Community Action Agency is a private not-for-profit corporation that administers federally and state-funded anti-poverty programs for low-income residents of Franklin, Jackson, Jefferson, and Williamson Counties in southern Illinois. Its core offerings include Energy Assistance (LIHEAP), Home Weatherization (IHWAP), Home Repair and Rehabilitation (CDBG/CDAP), Rental/Mortgage Assistance, Emergency Services, CSBG Scholarships, a Diaper Program, and a Senior Gift Card Program. All programs are delivered free of charge to income-eligible households; the agency receives government funding and administrative fees rather than charging clients.

Product overview

Crosswalk Community Action Agency is a private not-for-profit corporation that administers a portfolio of social service programs for low-income and disadvantaged individuals and families in Franklin, Jackson, Jefferson, and Williamson Counties, Illinois. The agency's service offerings include Energy Assistance (LIHEAP) for winter heating costs, Home Repair and Rehabilitation through CDBG funding, Home Weatherization (IHWAP) for energy efficiency improvements, Rental/Mortgage Assistance to prevent homelessness, CSBG Scholarships for education and training, a Diaper Program for families with young children, and a Senior Gift Card Program. These programs work together to address immediate day-to-day needs while promoting self-sufficiency.

Differentiator

Problem solved

Functional benefit

Products and services

• Energy Assistance (LIHEAP) Low Income Home Energy Assistance Program (LIHEAP) that helps low-income households pay for winter energy services. The amount of assistance is determined by household size, income, type of fuel, and geographic location. Priority enrollment is offered to elderly (60+), disabled, households with children age 5 and under, and disconnected households, with open enrollment following for other income-eligible households. The 2026 program year runs from October 1, 2025 to August 15, 2026, or until funding is exhausted. Services are provided for Franklin, Jefferson, and Williamson County residents.
• Home Repair and Rehabilitation Housing rehabilitation program administered through the Community Development Block Grant (CDBG) / Community Development Assistance Program (CDAP) and designed to rehabilitate substandard homes with an emphasis on health and safety issues. Typical repairs include ramps, bathroom retrofit, and mobile/access needs. Deferred loans and grants are offered to qualifying low-to-moderate income homeowners in designated areas.
• Home Weatherization (IHWAP) Illinois Home Weatherization Assistance Program (IHWAP) that helps low-income residents save fuel and money by sealing cracks, insulating attics and walls, repairing windows and doors, and inspecting, tuning, repairing, retrofitting, or replacing heating systems. The program also covers Edwards, Gallatin, Hamilton, Saline, Wabash, Wayne, and White Counties in addition to the agency's primary four-county service area.
• Rental/Mortgage Assistance Emergency service providing financial assistance to families who are past due on rent or mortgage payments and in danger of becoming homeless due to a recent financial crisis.
• CSBG Scholarships Scholarship program funded by the Community Services Block Grant (CSBG) designed to provide financial assistance to low-income and disadvantaged persons for formal education or occupational training at accredited institutions, with particular consideration for fields in high-technology areas or growth occupations.
• Diaper Program (Covered Bottoms) Program providing diapers to low-income families with babies or toddlers who cannot afford this expense not covered by assistance programs like WIC or SNAP.
• Senior Gift Card Program (Vintage Vine) Support program for vulnerable seniors in Franklin, Jackson, Jefferson, and Williamson Counties providing gift cards and supportive services to help with hunger and underlying issues.
• Emergency Services Program providing one-time only assistance to individuals and households experiencing emergencies who need immediate life necessities such as food, water, and shelter, as well as limited funds for small home repairs.

Quantifiable outcome

• Helps low-income households pay for winter energy services through LIHEAP
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Community Action PartnershipminorOthersCommunity Action Partnership is the national membership organization for Community Action Agencies. Crosswalk CAA displays the Community Action Partnership logo on its website indicating membership in this organization which provides resources, advocacy, and networking for CAAs nationwide.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Tri-County Opportunities Council: Illinois CAA providing an analogous mix of LIHEAP, CSBG, housing, and emergency services in a multi-county service area. Strong operational peer for administration of federal antipoverty programs.
• Southeastern Illinois Community Action Agency: Regional CAA delivering energy assistance, weatherization, and family self-sufficiency programs in neighboring Illinois counties. Direct operational peer for Crosswalk's core service lines.
• DuPage County Community Action Agency: Designated CAA in Illinois providing LIHEAP, CSBG, and housing rehabilitation programs. Direct functional peer demonstrating the same program administration model in a different (suburban) Illinois service territory.
• Western Egyptian Economic Opportunity Council: Designated CAA serving Jackson County, Illinois—one of the counties Crosswalk also operates in. Directly comparable as a CAA administering LIHEAP, CSBG, and weatherization programs in adjacent Southern Illinois counties.
• Shawnee Development Council: Illinois CAA providing LIHEAP, weatherization, and family support services in the Southern Illinois region. Comparable mission-oriented community action model serving low-income households in neighboring counties.

Regional players

• Franklin County Housing Authority: Local housing authority serving the same county as Crosswalk. Comparable in serving low-income households with housing-related assistance, though with a public housing focus rather than the broader CAA mix.
• Egyptian Health Department: Health and social services provider in the same Southern Illinois region, operating overlapping county footprints. Indirectly comparable as a regional safety-net provider serving low-income populations, though focused on health rather than antipoverty programs.

Others

• Community Action Partnership (National): National membership organization for Community Action Agencies of which Crosswalk is a member. Provides governance, training, and advocacy infrastructure that supports Crosswalk's program administration.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/crosswalk-community-action-agency-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CROSSWALK COMMUNITY ACTION AGENCY INC