Civil Service Bureau of Georgia - საჯარო სამსახურის ბიურო

What Civil Service Bureau of Georgia - საჯარო სამსახურის ბიურო does

The Civil Service Bureau of Georgia (საჯარო სამსახურის ბიურო) is a Legal Entity under Public Law (LEPL/SSIP) established in 2004 and headquartered in Tbilisi. It operates as the Government of Georgia's coordinating body for civil service reform, setting HR management standards, conducting recruitment examinations, accrediting professional development programs, and monitoring compliance with civil service legislation across ministries, central agencies, and all 64 municipalities of Georgia. The Bureau serves both government institutions and individual civil servants, delivering value through regulation, training, and organizational structuring services provided free of charge.

Name

Civil Service Bureau of Georgia - საჯარო სამსახურის ბიურო

Legal name

საჯარო სამსახურის ბიურო (Civil Service Bureau of Georgia)

Website

https://csb.gov.ge

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

The Civil Service Bureau of Georgia is a state-owned coordinating body that sets HR standards, accredits professional development, and provides training programs for civil servants across Georgia's ministries, agencies, and 64 municipalities, operating the Moodle-based elearning.csb.gov.ge platform.

Ownership category

akta.pro rank

Product category

Public Administration Services

NAICS

Executive, Legislative, and Other General Government Support (921), Other General Government Support (92119), Administration of Education Programs (923110)

SIC

Services-Engineering, Accounting, Research, Management (8700), Services-Management Services (8741), Services-Educational Services (8200)

akta.pro industry

PRIMARYBPAIAAAD

Civil Service & Public Administration (HR, Org Dev, Workforce Policy)

Business & Public Services/Public Sector & Government Administration/Central/Federal Government Administration

SECONDARYBPADAGAJ

Democratic Governance & Public Administration Reform

Business & Public Services/International Organizations & Development/Human Rights, Democracy & Governance

Keywords

• Civil service reform
• Public administration services
• Government HR management
• Professional development training
• Public sector workforce

Headquarters

HQ city

Tbilisi

HQ country

Georgia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Government Budget Allocation: The Bureau operates as a state-owned legal entity (SSIP) funded through annual government budget allocations, with supplementary donor funding from international organizations.
2. International Donor Support: Project-based funding from UNDP, UK Aid, Sweden, Denmark, and GIZ for civil service reform initiatives, training programs, and institutional development activities.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

The Civil Service Bureau of Georgia is a state legal entity that coordinates civil service reform across Georgian public institutions. It establishes and enforces civil servant classification and HR management standards, conducts recruitment examinations and competitions, monitors compliance with civil service legislation, develops organizational structure standards, and delivers professional development programs through a Moodle-based e-learning platform and the Public Servants Forum series for civil servants in ministries, agencies, and all 64 municipalities.

Product overview

The Civil Service Bureau of Georgia operates a unified digital ecosystem for civil service management. The core offering consists of the main portal (csb.gov.ge) providing institutional information and reforms, supplemented by the CSB eLearning Platform (elearning.csb.gov.ge) built on Moodle for professional development with courses in management, leadership, HR, and policy-making. Related government portals include HR.GOV.GE for human resources information and declaration.gov.ge for official asset declarations.

Differentiator

Problem solved

Functional benefit

Brands

• CSB სწავლება (CSB Learn): Electronic educational platform for professional development of public servants and interested parties, offering online courses, educational resources, and training programs.
• Public Servants Forum

Products and services

• CSB eLearning Platform (elearning.csb.gov.ge) Electronic educational platform built on Moodle LMS that delivers online courses, training programs, and professional development resources for civil servants and interested parties, offering self-paced courses with automated electronic certificates issued upon course completion.
• Civil Service Bureau Website (csb.gov.ge) Official government portal of the Civil Service Bureau providing information about civil service reforms, organizational structure, public information, human resources management policies, and professional development programs for Georgian public servants.
• HR.GOV.GE Human resources government portal linked from the Civil Service Bureau website, providing HR-related information and services for civil servants and government institutions.
• Declaration System (declaration.gov.ge) Online system for asset and income declarations of public officials, accessible via CSV format and API, supporting transparency and compliance reporting.
• Public Servants Forum Regular forum series bringing together public servants from ministries, agencies, and municipalities to discuss civil service reform, share experiences, and address current topics in public administration.

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Two partnerships are on record, tiered secondary.

• Caucasus UniversitysecondaryStrategic or Co-development Partner · 14 July 2023Mutual cooperation memorandum signed between Caucasus University and the Civil Service Bureau for professional development and joint initiatives in civil service training and education.
• Poland Solidarity FundsecondaryStrategic or Co-development Partner · 28 October 2022Partnership with Civil Service Bureau, Poland Solidarity Fund, and Association of Local Government Finance Officers of Georgia for municipal finance and governance improvement.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• National Agency for Civil Service of Romania: Romania's central public administration body managing civil service HR, training, and reform. Directly comparable to the Georgian Civil Service Bureau in scope, mandate, and post-transition reform context.
• Civil Service Bureau of Ukraine (NADS): National Agency of Ukraine for Civil Service - the central executive body coordinating civil service reform, HR management, and training in Ukraine. Closest functional peer given shared post-Soviet governance reform context.
• Civil Service Agency of Moldova: Moldova's central authority for civil service reform, public servant training, and HR management. Highly comparable to the Georgian Civil Service Bureau as a post-Soviet peer pursuing EU-aligned civil service professionalization.

Others

• UNDP Public Administration & Local Development: UNDP is a key financial and technical partner of the Civil Service Bureau of Georgia. Compares as an ecosystem partner/international donor enabling civil service reform programs globally, including in Georgia.
• OECD Public Governance Directorate: OECD directorate providing policy advice, benchmarking, and reform support on public governance and civil service modernization. Comparable as an ecosystem influencer whose frameworks shape the Bureau's reform agenda.

Emerging players

• Civil Service College of Singapore: Singapore's dedicated institution for civil service leadership and professional development training. Comparable as a specialized public-sector training and development institution with similar e-learning and capacity-building focus.
• European Centre for Public Administration (NISPAcee): Network of public administration institutions and schools in Central and Eastern Europe. Comparable as a regional knowledge and training ecosystem player supporting civil service capacity building across the region.

Regional players

• State Civil Service Agency of Kazakhstan: Kazakhstan's central civil service authority managing public servant HR, training, and reform. Comparable as a regional peer with similar mandate and post-Soviet administrative reform background.

Broad incumbents

• UK Civil Service Commission: Independent UK body that oversees civil service recruitment and HR standards. Comparable mandate to the Georgian Civil Service Bureau in regulating civil service recruitment, classification, and professional standards at the national level.
• U.S. Office of Personnel Management (OPM): U.S. federal agency responsible for human resources management of the federal civilian workforce. Comparable to the Civil Service Bureau of Georgia as a centralized government body setting HR standards, conducting recruitment, and managing professional development for civil servants nationally.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat2 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/CivilServiceBureau
• Facebookfacebook.com/CivilServiceBureau
• LinkedInlinkedin.com/company/csbofgeorgia

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Civil Service Bureau of Georgia - საჯარო სამსახურის ბიურო