CSD Brabant Wallon - Réseau Solidaris

What CSD Brabant Wallon - Réseau Solidaris does

CSD Brabant Wallon - Réseau Solidaris is a Belgian non-profit association (ASBL) founded in 1992 that operates as the home care and assistance coordination center for the province of Brabant Wallon, embedded within the broader Solidaris Mutualité network. The organization serves approximately 8,000 beneficiaries annually through 29 distinct service lines, spanning home nursing, household help, meal delivery, medical transport, and the loan of medical equipment. The website functions as the primary service catalog and contact channel, with the center handling roughly 58,000 phone calls per year, reflecting the high-touch nature of the offering.

The operational backbone combines human-delivered care with a growing digital layer. A Digital Assistance pilot, co-funded by the Walloon Region and the European Union and running through 2026, deploys connected sensors in beneficiary homes to monitor daily activity patterns and surface abnormal situations for caregiver intervention. A complementary "Aidant numérique" (Digital Assistant) service helps beneficiaries navigate digital administrative tasks, and a second-hand webshop launched in 2019 monetizes refurbished medical equipment originally collected for the loan service. Website accessibility improvements completed in 2022 align the digital front door with the organization's vulnerable user base.

Revenue is sourced from a mix of AVIQ (the Walloon agency for quality of life) government subsidies, sliding-scale income-based contributions from beneficiaries, equipment sales, and project-specific public grants. The organization does not have external investors or capital markets exposure; strategic direction is set by Walloon public-health policy and the EU digital-inclusion agenda rather than by competitive market dynamics.

Name

CSD Brabant Wallon - Réseau Solidaris

Legal name

C.S.D Brabant-wallon

Website

https://csdbrabantwallon.be

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

CSD Brabant Wallon - Réseau Solidaris is a Belgian non-profit founded in 1992 that coordinates home care and assistance services for approximately 8,000 beneficiaries annually in Brabant Wallon, operating 29 service lines within the Solidaris Mutualité network.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA)

akta.pro secondary industries

Home-Based Primary Care / Medical House Call Practices (HLAFAEAI), Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)

Keywords

• Home care services
• Family assistance programs
• Elderly home support
• Medical equipment rental
• Care coordination services

Headquarters

HQ city

Wavre

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Service Fees: Fees charged to beneficiaries for home care and assistance services. Pricing varies based on income level, service type, and beneficiary status (affiliated with Solidaris vs. non-affiliated). Some services are subsidized by AVIQ (Walloon Agency for a Quality Life).
2. Medical Transport Services: Transportation services for medical appointments, charged at 0.60€/km plus administrative fees. Revenue from direct beneficiary payments, with potential reimbursement through mutual insurance.
3. Meal Delivery: Partnership with Delimeal for meal delivery services. Revenue generated from meal sales at 8.19€-9.29€ per plate, with discounts for CSD Brabant Wallon beneficiaries.
4. Medical Equipment Sales and Rental: Sale and rental of medical equipment through physical shop and webshop (csdbwshop.be). First 3 months of rental covered by Solidaris for affiliated members in order with complementary insurance.
5. Government Subsidies: Subsidies from AVIQ (Agence pour une Vie de Qualité) for coordination center and family aid services. Subsidies from Walloon Region for digital assistance pilot project.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

CSD Brabant Wallon operates a non-profit home care and assistance coordination platform delivering 29 services — including family aid, household help, nursing care coordination, meal delivery, medical transportation, psychological support, respite care, sick-child care, occupational therapy, and medical equipment sales/rental — directly to beneficiaries in their homes across the Province of Brabant Wallon, Belgium. Services are coordinated through a single Wavre-based contact center accessible 24/7 for emergencies, with income-scaled fees, mutual insurance discounts for Solidaris affiliates, and AVIQ government subsidies.

Product overview

CSD Brabant Wallon - Réseau Solidaris is a home care and assistance services network offering 29 distinct services organized around three pillars: daily living assistance (family assistance, household help, meals, pet sitting, handyman services), care services (nursing, physiotherapy, occupational therapy, psychological support, coordination, social service), and specialized care (childcare, respite care, remote monitoring, medical equipment, transportation). The portfolio includes the core Digital Assistance (new since 2026) and Remote Alert systems which incorporate connected sensors and 24/7 monitoring. Services are delivered through 170+ employees, 300+ independent contractors, and 10 volunteers, all coordinated through a central contact center.

Differentiator

Problem solved

Functional benefit

Products and services

• Aidant numérique (Digital Assistant) Digital assistance service helping individuals with online administrative procedures, email management, smartphone/tablet/computer use, and digital security awareness. Intended for beneficiaries needing support to remain autonomous in daily digital tasks.
• Aidants proches (Close Caregivers Support) Support service for informal caregivers of dependent persons, offering a helpline, support groups, and activities to prevent isolation. Aimed at family members caring for elderly or disabled relatives living at home.
• Aide familiale (Family Assistance) Qualified family assistants providing help with daily activities including getting up, meals, shopping, hygiene care, housekeeping, and administrative procedures. Targeted at elderly, sick, or disabled individuals needing regular or temporary in-home support.
• Aide ménagère sociale (Social Household Help) Social household assistants providing support in maintaining living spaces and daily presence for individuals needing help. Priced on an income-based scale from 0.87€ to 7.81€ per hour plus 10% travel fees.
• Brico-dépannage (Handyman Services) Handyman services for garden maintenance, small renovation and repair work, painting, and minor household repairs. Priority given to sick, elderly, or disabled persons whose situation requires home assistance.
• Centre de coordination (Coordination Center) Coordination service providing information on home-care services, organizing multidisciplinary support, and ensuring follow-up between hospital and home. Open to all residents of Brabant Wallon regardless of mutual insurer.
• Ergothérapie (Occupational Therapy) Occupational therapy for people over 65, providing home adaptation advice, technical aids recommendations, and fall prevention analysis. Targets elderly individuals wanting to continue living safely at home.
• Gardes à domicile (Home Care for Adults) Continuous-presence care for people with serious, evolving, or terminal loss of autonomy who cannot move alone. Provides day and night support and offers an "offload" moment for the close caregiver.
• Gardes d'animaux domestiques (Pet Sitting) Volunteer pet-sitting service for people in loss of autonomy during hospitalization or convalescence, caring for pets in the beneficiary's home. Pricing 0.4326€/km plus 2.50–5€/month administrative fee.
• Gardes d'enfants malades (Sick Child Care) Qualified childcare for sick children aged 0-12 allowing parents to work while their child is cared for at home. Pricing 60€/day (Solidaris Wallonia affiliates) or 96€/day (non-affiliates) + 5€/day travel, with up to 100% coverage under complementary insurance.
• Gardes d'enfants de parents malades (Child Care for Sick Parents) Temporary childcare service for children aged 0-12 when parents are sick or in convalescence, with same pricing structure as sick-child care (Solidaris affiliates 60€/day, non-affiliates 96€/day + 5€/day travel).
• Gardes répit (Respite Care) Respite care service for caregivers of persons with disabilities, providing temporary relief while ensuring proper care for the dependent person. Subsidized by AVIQ up to 300 hours/year/beneficiary, with hourly pricing 5–8.5€ + 10% travel.
• Matériel médical (Medical Equipment) Sale and rental of medical equipment including wheelchairs, beds, bathroom aids, blood pressure monitors, and glucose meters. Available via the Wavre shop and the csdbwshop.be webshop, with first 3 months of rental covered by Solidaris for affiliated members.
• Repas (Meal Delivery) Frozen meal delivery service in partnership with Delimeal, offering various diets (low salt, low fat, ground, vegetarian). Plates priced 8.19–9.29€ with weekly free delivery, plus discounts for CSD beneficiaries ordering by phone.
• Télévigilance (Remote Alert System) 24/7 emergency response system with wearable buttons (medallion/bracelet) and connected sensors (fall detectors, presence sensors, electronic pill dispensers, GPS-enabled mobile phones) linked to a central monitoring center (0800/85.505). For elderly and persons with loss of autonomy at risk of falls or accidents.
• Transport (Medical & Adapted Transportation) Medical transport service with collective vehicles, volunteer drivers, and TPMR (mobility-reduced transport) in collaboration with Mobilité en Brabant-wallon. Operating Monday-Saturday 06:00-20:00. Priced 0.60€/km + 5€ admin per trip, free transport for dialysis and ambulatory oncology treatments.
• Service de soutien psychologique (Psychological Support) At-home psychological support service providing empathetic listening for persons in loss of autonomy and their caregivers. Priced 40€ (BIM status) or 45€ per session + 5€ travel, first session free, with up to 20€ reimbursement per session for Solidaris Wallonia affiliates (max 400€/year, 12 sessions).
• Service social (Social Service) Social assistance service helping beneficiaries access social and legal measures, operating in collaboration with the Solidaris Social Service Center to enforce rights and obligations in health and social-juridical measures.
• Soins à domicile (Home Care – 9 Services) Nine independent care services accessible via a network of partner providers: nursing (Inami), physiotherapy, pedicure, podology, speech therapy, dental care, hairdressing, midwifery, and home optics. Targets beneficiaries who cannot leave their home for care.
• Assistance Digitale (Digital Assistance Pilot) A smart Télévigilance system with call buttons and connected sensors that analyzes daily activity data and detects abnormal situations, triggering alerts managed by operators available 24/7 and 7 days a week. Funded by the Walloon Region and the European Union until 2026, offered free for testing participants.

Quantifiable outcome

• Nearly 8,000 people accompanied annually
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

13 partnerships are on record, tiered core and minor.

• DelimealcoreStrategic or Co-development PartnerPartnership for meal delivery services. Delimeal provides fresh and frozen meals that are delivered weekly to beneficiaries. CSD acts as intermediary, taking orders and coordinating deliveries. Minimum 6 dishes for free delivery.
• Mobilité en Brabant-wallon (MBW)coreStrategic or Co-development PartnerCollaboration for adapted transport services for people with reduced mobility (TPMR). MBW provides vehicles adapted for wheelchair users, and CSD coordinates referrals and bookings for these services across the province.
• Solidaris MutualitécoreStrategic or Co-development PartnerParent organization within the Solidaris Wallonia network. CSD is an ASBL part of the Solidaris network. Provides referrals, funding support, and integrated services with mutual insurance benefits for affiliated members.
• Province du Brabant-wallonminorStrategic or Co-development PartnerProvincial support for CSD services. Listed as supporting organization alongside AVIQ.
• Optique Point de MireminorStrategic or Co-development PartnerPartner for home optician services, referenced in footer as a linked partner organization.
• SoraliaminorStrategic or Co-development PartnerPartner for caregiver support services (Aidants proches), collaborating on listening lines and support groups.
• LiagesminorStrategic or Co-development PartnerPartner for caregiver support services (Aidants proches), collaborating on listening lines and support groups.
• Independent Healthcare ProviderscoreChannel Partner/ Reseller/ DistributorNetwork of independent conventional physiotherapists, dentists, speech therapists, and other healthcare providers who deliver services through CSD coordination. CSD acts as coordination hub connecting beneficiaries with appropriate providers.
• Latitude JeunesminorStrategic or Co-development PartnerPartner organization listed in footer, operates in Brabant Wallon region.
• Espace SeniorsminorStrategic or Co-development PartnerPartner organization for senior services in Brabant Wallon.
• ASBW (Actions Sociales du Brabant Wallon)minorStrategic or Co-development PartnerSocial actions organization in Brabant Wallon, part of Solidaris network.
• Centre de Planning Familial Rosa GuilmotminorStrategic or Co-development PartnerFamily planning center partner within Solidaris network.
• Un Pass dans l'Impasse (ASBL)minorStrategic or Co-development PartnerSuicide prevention organization partnered with Solidaris network.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Vivago: Nordic developer of activity-monitoring wearables and AI-based alert solutions for elderly care. Adjacent competitor in the connected TVigilance / Digital Assistance space that CSD BW is entering via its 2026 pilot.
• Senior Living Group: Belgian operator of senior residences and home care services. Comparable target segment (elderly with loss of autonomy) and partial overlap with CSD BW's family aid and coordination services.
• Tunstall Healthcare: UK-headquartered telecare and medical alert provider active in Belgium. Comparable technology stack to CSD BW's TVigilance / Digital Assistance platform; potential competitor for the telecare component of the offering.

Direct peers

• Familiehulp: Belgian non-profit family-help organisation providing household assistance, family aid, and home care services across Flanders. Highly comparable to CSD BW in service mix (family aides, household help, elderly care) and non-profit mutualist structure.
• I-mens: Flemish home care organisation offering cleaning, family assistance, childcare, and elder care services. Directly comparable service portfolio and target segments (elderly, families, persons with loss of autonomy) to CSD BW.
• Aide & Soins à Domicile (ASD): Walloon and Brussels home care provider coordinating nursing, family aid, and household help services. Direct regional peer to CSD BW with overlapping service lines and beneficiary segments.
• Wit-Gele Kruis: Largest home nursing organisation in Flanders providing skilled nursing care at home. Comparable to CSD BW's coordination of the 'Soins à domicile' nursing services within its 9-service home care line.

Broad incumbents

• Solidaris Mutualité (parent network): Walloon mutual health insurer that owns CSD BW as part of its network and operates adjacent member benefits (e.g., medical equipment rental intervention). Serves as both parent and broader ecosystem peer.
• Bayada Home Health Care: Large US-based home health and personal care services provider. Comparable service portfolio (nursing, personal care, assistive care for elderly and disabled) and operating model relevant to benchmarking CSD BW's care coordination approach.
• Croix-Rouge de Belgique: Belgian Red Cross operates home support services, medical transport, and emergency response programmes nationwide. A broader incumbent that overlaps with CSD BW's transport, TVigilance, and home-help services but at national scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/csd.brabantwallon
• LinkedInlinkedin.com/company/csd-brabant-wallon

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CSD Brabant Wallon - Réseau Solidaris