Customate Solutions

What Customate Solutions does

Customate Solutions Limited is a UK-based industrial automation and bespoke engineering company founded in 1999 by Tim Parkinson and headquartered in Quernmore, Lancaster. The company designs, fabricates, installs and supports proprietary equipment — including the patent-pending Automated Distribution System (ADS), the proprietary Vortex low-vacuum negative-pressure transportation system, Blow Pots compressed-air transport systems, and an innovative non-welded modular conveyor range — for manufacturing and processing industries. Customate is also the sole UK agent, installer and aftersales provider for four global OEM brands: Meyn (poultry processing), Jamesway (hatchery), Murzan (diaphragm pumps) and POSS (mechanical separators), giving it exclusive distribution of world-leading equipment technologies in the UK market alongside its own product lines.

The company's commercial model is project-based and quote-driven, spanning one-time equipment sales, bespoke fabrication, installation and commissioning services, ongoing maintenance and service contracts, and upgrade/refurbishment work. Customate's customer base exceeds 200 companies across food and poultry processing, aggregates, chemicals, plastics, glass and cosmetics, with named enterprise customers including Noble Foods, Capestone Organic Poultry and Gafoor. The firm positions itself as an end-to-end provider with 100% in-house capability from design through to aftercare, supported by ISO 9001 and SafeContractor accreditations, and operates with worldwide installation capability from its UK base.

Name

Customate Solutions

Legal name

Customate Solutions Limited

Website

https://customate.co.uk

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Customate Solutions is a UK-based industrial automation firm that designs, fabricates and installs proprietary equipment and serves as sole UK agent for four global OEMs (Meyn, Jamesway, Murzan, POSS), serving manufacturers across food, poultry, aggregates and cosmetics industries.

Ownership category

akta.pro rank

Product category

Industrial Automation Equipment

NAICS

Industrial Machinery Manufacturing (3332), Conveyor and Conveying Equipment Manufacturing (333922), Food Product Machinery Manufacturing (333241)

SIC

Special Industry Machinery (No Metalworking Machinery) (3550), General Industrial Machinery & Equipment (3560)

akta.pro primary industry

Conveying, Feeding & Accumulation Systems (Packaging Lines) (IMAHAOAK)

akta.pro secondary industries

End-of-Line Integration & Packaging Line Systems (IMAHAOAN), Filling & Dosing Machines (Liquid/Powder/Solid) (IMAHAOAF), Packaging Machinery Parts, Tooling & Changeover Kits (IMAHAOAO)

Keywords

• Industrial automation equipment
• Pneumatic conveying systems
• Poultry processing solutions
• Modular conveyor systems
• Bespoke engineering services

Headquarters

HQ city

Quernmore, Lancaster

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Equipment Sales: Sale of proprietary equipment including Vortex systems, blow pots, modular conveyors, and automated distribution systems, as well as partner equipment from Meyn, Jamesway, Murzan and POSS.
2. Installation Services: Expert installation, commissioning, and handover services for all equipment worldwide, including decommissioning, machine removal, and equipment modifications.
3. Equipment Support & Maintenance: Ongoing maintenance, support, and service contracts including one-off site visits, tailor-made service contracts, breakdown assistance, and onsite training. Predictive and preventative maintenance services offered.
4. Bespoke Equipment Fabrication: Custom design, fabrication and installation of bespoke equipment including hoppers, chutes, blood troughs, grading lines, pressure tanks, pipework, and bespoke software solutions tailored to client requirements.
5. Consultation Services: Technical consultation from initial enquiry through to solution design, including site visits, detailed proposals, and full design drawings in AutoCAD.
6. Upgrade & Refurbishment: Upgrade and refurbishment services including inspection, repair, replacement of damaged parts, and rebuilding to optimise performance of existing equipment.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Customate Solutions designs, fabricates, installs and maintains bespoke industrial automation and material-handling equipment for manufacturing and processing businesses. Core offerings include proprietary movement systems (Vortex low-vacuum transportation, Automated Distribution System, Blow Pots, modular Conveyor Systems) and exclusive UK distribution plus installation of partner brands (Meyn poultry processing, Jamesway hatchery, Murzan diaphragm pumps, POSS mechanical separators), backed by in-house consultation, installation, automation, refurbishment, equipment support, bespoke fabrication and safety guarding services.

Product overview

Customate Solutions offers a portfolio of industrial equipment and engineering services for manufacturing and processing industries. The core product portfolio includes the Vortex (low-vacuum transportation system), Automated Distribution System (trailer loading), Blow Pots (compressed-air transport), Conveyor Systems (modular conveyor belts), and Murzan Pumps (diaphragm pumps as sole UK agent). These products are complemented by services including consultation, installation, automation, equipment support, upgrade and refurbishment, and bespoke equipment fabrication. The company provides end-to-end solutions from design through installation to aftercare, serving food, drinks, dairy, poultry, aggregates, chemicals, plastics, glass, and cosmetics industries.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Over 200 companies have used Customate's products
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature7 records

Partnerships

Five partnerships are on record, tiered core and minor.

• MeyncoreTechnology or IntegrationLongstanding partnership with Dutch manufacturers Meyn, established for two decades. Customate installs Meyn's comprehensive range of poultry processing equipment (slaughtering, evisceration, cutting, deboning, chilling, packaging) across the UK. Meyn equipment is relied on in over 100 countries and scalable from 500-15,000 bph. Customate accredited installers for Meyn.
• JameswaycoreChannel Partner/ Reseller/ DistributorCustomate are the sole UK agents for Jamesway poultry incubators and hatchery equipment. Jamesway has over 120 years experience serving poultry industry in over 150 countries, offering the most reliable and energy-efficient hatchery equipment. Customate provides expert installation and aftersales support, including co-exhibiting at the Pig and Poultry Show.
• MurzancoreChannel Partner/ Reseller/ DistributorCustomate are proud to be the sole UK agent, installation and aftersales support for Murzan's world-leading diaphragm pumps, unloading systems, CIP cleaning systems and custom projects. Murzan sets industry standard for 40 years with equipment meeting highest BRC sanitary standards. Customate pairs Murzan's precision automation with their expert engineers for bespoke turnkey solutions.
• POSScoreChannel Partner/ Reseller/ DistributorCustomate are the sole UK agents for POSS, the global industry leader in quality separation solutions with thousands of machines in more than 70 countries. POSS develops highest performing mechanical separators with unmatched yields and low temperature rise, covering full spectrum of processing volumes from 500-22,000kg per hour for beef, chicken, pork, seafood, fruit and turkey.
• Lancashire and Morecambe CollegeminorStrategic or Co-development PartnerPartnership with Lancashire and Morecambe College for apprenticeship program to grow next generation of engineers. Customate takes Level 3 apprentices and provides hands-on learning opportunities, mentorship and access to exciting projects. Gabe Marshall successfully completed first year as Level 3 apprentice.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Marel: Global leader in poultry, meat and fish processing equipment with end-to-end processing lines (slaughtering, evisceration, cutting, deboning, chilling, packaging). Customate's sole-UK-agency relationship with Meyn — a Marel subsidiary — places Marel as the most direct comparable in equipment category, scale and customer overlap.
• Heat and Control: Privately held US-headquartered manufacturer and integrator of food processing, conveying and packaging systems for snack, meat, poultry and prepared foods. Similar bespoke engineering and integrator model targeting enterprise food manufacturers.
• Provisur Technologies: US-based supplier of protein processing equipment (forming, slicing, separating, coating) and food processing lines. Comparable in target customer (meat, poultry, seafood processors) and product mix (separation solutions overlapping with POSS).
• Baader Group: Family-owned German manufacturer of poultry, meat and fish processing equipment with similar end-to-end line offerings (slaughtering, deboning, further processing). Baader competes head-to-head with the Meyn equipment line that Customate distributes and installs in the UK.

Broad incumbents

• Tetra Pak: Swiss-headquartered food processing and packaging multinational serving dairy, beverages, cheese, ice cream and prepared foods. Comparable as a global food processing line supplier with installed-base service model similar to Customate's partnership-driven approach.
• SPX Flow: Global supplier of process engineering and fluid handling equipment including pumps and food processing technology. Overlaps with Customate's Murzan Pumps agency and pneumatic transport offerings (Vortex, Blow Pots).
• Middleby Corporation: US-listed holding company with a broad portfolio of commercial and industrial food processing brands. Comparable in the food-processing equipment adjacency, though much larger and more diversified than Customate's specialist integrator model.
• Bühler Group: Swiss family-owned industrial solutions provider for food, feed and advanced materials manufacturing, with installed equipment in 140+ countries. Comparable as a global process-equipment OEM overlapping with Customate in food and feed processing lines.
• GEA Group: German-listed global supplier of food processing, separation and packaging equipment, including mechanical separators comparable to POSS. GEA competes for the same dairy, food and protein processing capex as Customate but across a vastly larger portfolio.
• John Bean Technologies (JBT): US-listed supplier of food processing and air transport equipment, with strong positions in poultry, protein and prepared foods. JBT's broader portfolio spans more categories than Customate but competes for the same enterprise poultry processing capex budgets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/customate-ltd

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Customate Solutions