CX Summit | Customer Experience Summit
- Company typePrivate
- Founded2020
- HeadquartersSão Paulo, Brazil
- Headcount1–10
- GTM typeB2B
- OfferingServices
CX Summit | Customer Experience Summit firmographics
Firmographics- Name
- CX Summit | Customer Experience Summit
- Legal name
- CX Summit | Customer Experience Summit
- Website
- https://cxsummit.com.br
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
CX Summit | Customer Experience Summit industry classification
Industry- Product category
- Professional Conferences and Events
- NAICS
- Convention and Trade Show Organizers (561920)
- SIC
- Services-Membership Organizations (8600)
- akta.pro primary industry
- Customer/User Conferences & Client Advisory Boards (THAHAMAD)
Keywords
Where CX Summit | Customer Experience Summit is headquartered
LocationHeadquarters
- HQ city
- São Paulo
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
CX Summit | Customer Experience Summit business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Others
Revenue model
- Event Registration/Ticket Sales: Revenue generated from selling tickets to the annual CX Summit conference. Registration includes access to both days of the event, participant kit, all lectures, business fair access, happy hour, and participation certificate. Payment options include bank slip (boleto), Pix, and credit card with installment options up to 12 installments with interest.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
CX Summit | Customer Experience Summit product offering
Product offeringCore offering
CX Summit is an annual two-day in-person Customer Experience conference held in São Paulo, Brazil, featuring expert keynote speakers, specialized industry panels covering Healthcare, Retail, Finance, and cross-industry CX cases (miCXturados), a business fair, networking sessions, and a happy hour. Tickets are sold through the Sympla platform, with registration including access to both event days, participant kits, all lectures, business fair access, happy hour, and a participation certificate.
Product overview
CX Summit is an annual customer experience conference organized by Track.co, held in São Paulo, Brazil. The event is the largest CX gathering in Latin America, bringing together industry leaders, speakers, and professionals. The product portfolio includes the main conference (CX Summit), the CX Level assessment tool, the annual Prêmio Track.co Experiência do Cliente award, the CX Summit Podcast series featuring expert discussions, the miCXturados industry panel showcasing diverse CX cases, and the DIG Club networking community for women executives. The conference features specialized thematic panels covering healthcare, retail, finance, and cross-industry topics, along with keynote presentations from prominent CX practitioners.
Differentiator
Problem solved
Functional benefit
Products and services
- CX Summit Annual Conference
Companies that use CX Summit | Customer Experience Summit
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles2 records
CX Summit | Customer Experience Summit technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
CX Summit | Customer Experience Summit partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Track.cocoreTrack.co is the organizer and promoter of the CX Summit event. As the parent company, Track.co is responsible for conceptualizing, organizing, and executing the annual Customer Experience Summit. Tomás Duarte serves as CEO and co-founder of Track.co and is also the ideator of CX Summit.
- SymplacoreSympla is the official ticketing and event registration platform for CX Summit. The platform handles all ticket sales, payment processing (boleto, Pix, credit card), ticket transfers, and registration management for attendees.
Scale indicators1 record
Recent moves6 records
Expansion highlights4 records
CX Summit | Customer Experience Summit competitors and assessment
Company assessmentDirect peers
- Customer Contact Week: Industry-specific CX/customer contact conference series. Most directly comparable in CX thematic focus, audience overlap (CX professionals and leaders), and conference-only business model.
- Dreamforce (Salesforce): Salesforce's annual flagship user/customer conference, comparable in that it is a customer-facing summit organized around a specific business discipline (CRM/CX-adjacent) with tiered ticketing, sponsor halls, and content extensions.
- Web Summit: Large-scale annual multi-track technology and business conference operating across global cities. Comparable to CX Summit as a flagship annual industry conference monetized through tickets, sponsorships, and exhibitor fees, though Web Summit operates at significantly larger scale.
- Adobe Summit: Adobe's annual customer/user conference featuring keynotes, industry tracks, and an expo floor. Operates as a customer conference format similar to CX Summit, though owned and funded by a global enterprise vendor rather than an independent organizer.
- Inbound (HubSpot): HubSpot's annual marketing, sales, and customer experience conference. Strongly comparable in customer-experience theme, multi-track structure, sponsor expo, and ticketing model.
Others
- SXSW: Major multi-track conference and festival combining technology, music, film, and business. Comparable in operating a large multi-track annual conference with ticketing and sponsorship, though significantly broader in scope.
- Festival of Marketing: UK-based annual marketing and customer experience conference. Comparable in audience overlap (CX, marketing, brand leaders) and conference/summit format, though operating in a different geography.
- Gartner Symposium: Large-scale executive summits focused on CIO/IT leadership with adjacent CX and customer strategy content. Comparable in executive-audience focus and high-ticket pricing, though broader in scope.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
CX Summit | Customer Experience Summit social profiles
Digital presenceCX Summit | Customer Experience Summit financial estimates
Financial estimateRevenue estimate
Valuation estimate
CX Summit | Customer Experience Summit leadership team
Management profileNumber of profiles
Profiles2 records
CX Summit | Customer Experience Summit funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CX Summit | Customer Experience Summit M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CX Summit | Customer Experience Summit
What does CX Summit | Customer Experience Summit do?
CX Summit is an annual two-day in-person Customer Experience conference held in São Paulo, Brazil, featuring expert keynote speakers, specialized industry panels covering Healthcare, Retail, Finance, and cross-industry CX cases (miCXturados), a business fair, networking sessions, and a happy hour. Tickets are sold through the Sympla platform, with registration including access to both event days, participant kits, all lectures, business fair access, happy hour, and a participation certificate.
Is CX Summit | Customer Experience Summit a public or private company?
CX Summit | Customer Experience Summit is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CX Summit | Customer Experience Summit founded?
CX Summit | Customer Experience Summit was founded in 2020. It employs 1 to 10 people.
Where is CX Summit | Customer Experience Summit based?
CX Summit | Customer Experience Summit is headquartered in São Paulo, Brazil, in the Latin America region.
How does CX Summit | Customer Experience Summit make money?
One revenue line is on record: event Registration/Ticket Sales.
Who are CX Summit | Customer Experience Summit's main competitors?
Direct peers on record are Customer Contact Week, Dreamforce (Salesforce), Web Summit, Adobe Summit and Inbound (HubSpot). Others are SXSW, Festival of Marketing and Gartner Symposium.
Does CX Summit | Customer Experience Summit have an API?
No public API is recorded for CX Summit | Customer Experience Summit.
What industry is CX Summit | Customer Experience Summit in?
CX Summit | Customer Experience Summit's product category is Professional Conferences and Events. Its primary akta.pro industry code is THAHAMAD, Customer/User Conferences & Client Advisory Boards. Its NAICS code is 561920 and its SIC code is 8600.