Den Haag Wereldhuis

What Den Haag Wereldhuis does

Den Haag Wereldhuis is a community center and advice hub based at Hooftskade 87, Den Haag, Netherlands, serving undocumented people (ongédocumenteerden) in The Hague who are excluded from most mainstream social services. It operates as a project of Stek, stichting voor stad en kerk — a Protestant foundation under the Protestantse Kerk in Nederland (PKN) established in 2004 — and serves approximately 1,000 to 1,400 unique visitors annually drawn from 67 different non-EU countries, against an estimated local population of ~3,500 undocumented residents. The core offering is the Inloopspreekuur, an open walk-in consultation held Monday, Thursday, and Friday from 10:00 to 14:30, where visitors receive advice on asylum procedures, work rights, healthcare access, and other social entitlements; a free lunch is provided (women-only on Thursdays).

The portfolio extends well beyond advice into community-building and empowerment activities: the 2GO Maatjesproject pairs survivors of exploitation with volunteer companions; Training Toekomst Orientatie is a 10-session program on residence permit options, onward migration, return, and education pathways; Mamaverhalenkoor (a women's choir), Taal en Ontmoeting (Dutch-language practice), Vrouwenlunch, Storytelling workshops, and Video Workshops form a cultural and self-advocacy layer; Wereldhuis The Movie and Shared Visions (with Here to Support, Stichting Gast, and Vluchtelingen in de Knel) extend the work into media and advocacy. Operations run on 4 paid staff (beroepskrachten) and 55 volunteers — a mix of people with and without valid residence documents — coordinated by Lizebeth Melse, with project leadership across activities, campaigns, and communications.

The revenue model is grant-funded philanthropy rather than commercial. Income is sourced from Protestant church diaconates (Protestantse Diaconie Den Haag, Protestantse Kerk Den Haag, Diaconie Protestantse Gemeente Rijswijk) and a cluster of Dutch private foundations (Adessium, Dioraphte, Fred Foundation, Fonds 1818, Haella Stichting, Kansfonds, Stichting Boschuysen, W.G. van der Boor's Ondersteuningsfonds). All services are free to beneficiaries. The organization holds the 'Vrijwillige Inzet Goed Geregeld' keurmerk from Vereniging NOV and is a coalition member of Stop de Asielwetten. Distribution is direct, in-person, single-site, with referrals flowing in from VluchtelingenWerk Nederland, Dokters van de Wereld, and word-of-mouth within the undocumented community. There is no technology platform, no AI capability, no app, and no paid customer base — the entity is a service-delivery nonprofit whose product is human advice, community, and advocacy.

Name

Den Haag Wereldhuis

Legal name

Stek, stichting voor stad en kerk

Website

https://denhaagwereldhuis.nl

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Den Haag Wereldhuis is a community center in The Hague, Netherlands, run as a project of the Protestant foundation Stek, providing free walk-in advice, community programs, and advocacy for undocumented residents from 67 non-EU countries.

Ownership category

akta.pro rank

Headquarters

HQ city

Den Haag

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Foundation and Church Funding: Financial support from Protestantse Diaconie Den Haag, Protestantse Kerk Den Haag, and various church diaconates (Diaconie Protestantse Gemeente Rijswijk)
2. Private Foundations and Funds: Funding from Adessium Foundation, Dioraphte, Fred Foundation, Fonds 1818, Haella Stichting, Kansfonds, Stichting Boschuysen, and W.G. van der Boor's Ondersteuningsfonds

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Den Haag Wereldhuis operates a community center and drop-in advice center in The Hague for people without valid residence documents (ongedocumenteerden). It provides free consultations on rights, asylum procedures, work, and healthcare, alongside community activities (language practice, women's lunch, choir, video storytelling), a mentoring project (2GO) for survivors of exploitation, and a future-orientation training program. All services are offered free of charge and are delivered by 4 paid staff and 55 volunteers.

Product overview

Den Haag Wereldhuis operates as a community center and advice center for undocumented people, offering a portfolio of services including drop-in consultation hours (Inloopspreekuur), volunteer programs (Gastvrouw/-heer, Spreekuurmedewerker, Maatje voor Overlever van Uitbuiting), and activity programs (Taal en Ontmoeting, Mamaverhalenkoor, Vrouwenlunch, Video Workshops). Core projects include the 2GO Maatjesproject for exploitation survivors and the Training Toekomst Orientatie for future planning. The organization also produces advocacy content such as 'Wereldhuis The Movie' and facilitates community building through various volunteer-driven programs. All services are provided free of charge and aim to help undocumented residents utilize their rights and combat isolation.

Differentiator

Problem solved

Functional benefit

Products and services

• Inloopspreekuur Wereldhuis (Drop-in consultation hours)
• 2GO Maatjesproject (Mentoring project for exploitation survivors)
• Taal en Ontmoeting (Language and meeting group)
• Mamaverhalenkoor (Mothers' stories choir)
• Vrouwenlunch (Women's lunch)
• Video Workshops (Shared Visions project)
• Training Toekomst Orientatie (Future orientation training)
• Wereldhuis The Movie (Documentary)

Quantifiable outcome

• 1000 unique visitors annually from 67 countries
• +1 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• VluchtelingenWerk NederlandcoreStrategic or Co-development PartnerCollaboration on advocacy and support for undocumented people. The Wereldhuis works together with VluchtelingenWerk Nederland to help people access their rights and navigate procedures.
• Here to SupportminorStrategic or Co-development PartnerPartner in the Shared Visions project, providing skills training for undocumented people to tell their own stories through video.
• Stichting GastminorStrategic or Co-development PartnerPartner in the Shared Visions project for video storytelling workshops.
• Vluchtelingen in de KnelminorStrategic or Co-development PartnerPartner in the Shared Visions project for video storytelling workshops.
• Rode Kruis (Dutch Red Cross)minorStrategic or Co-development PartnerRed Cross volunteers assist with meal preparation and distribution at the Wereldhuis, providing additional support capacity.
• Dokters van de WereldminorStrategic or Co-development PartnerCollaboration on healthcare access for undocumented people, including dental care initiatives.
• Stek (parent organization)coreOthersDen Haag Wereldhuis is a project of Stek, stichting voor stad en kerk. Stek provides organizational infrastructure, governance, and funding support. Stek has over 20 projects and approximately 900 volunteers across The Hague.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Others

• Aanmeldcentrum/IND Information Partners: Government immigration services whose procedures and decisions shape the demand for Wereldhuis's advice services. Relevant adjacent actor: outcomes here directly affect the addressable population.

Direct peers

• INLIA: Foundation offering shelter, advice, and guidance to undocumented people across multiple Dutch cities. Direct peer: overlapping service portfolio (advice, shelter, advocacy) and beneficiary population.
• ASKV Stek Amsterdam: Amsterdam-based support organization for undocumented people offering walk-in advice, shelter, and advocacy. Direct peer to Den Haag Wereldhuis: same population, similar walk-in service model, closely related within the broader Stek/Protestant diaconal ecosystem.
• Dokters van de Wereld: Dutch chapter of Médecins du Monde delivering healthcare to undocumented people, including dental care collaborations with Wereldhuis. Direct peer on the healthcare access side, complements legal/social services.
• ROS Rotterdam (Stichting Onderdak Rotterdam): Rotterdam-based organization offering shelter, advice, and support for undocumented people. Direct peer: same beneficiary group, overlapping service mix (shelter, advice, advocacy), regional rather than national.
• STIL Utrecht: Utrecht-based foundation providing advice, support, and a meeting place for undocumented migrants. Direct peer: same target population, comparable walk-in consultation hours, community-led volunteer model.

Regional players

• Het Juridisch Loket: Government-funded legal advice organization offering low-cost legal help throughout the Netherlands. Regional/adjacent: provides structured legal pathways that complement Wereldhuis's social services focus, including for some undocumented clients.

Broad incumbents

• VluchtelingenWerk Nederland: National refugee support organization providing legal aid, advocacy, and support across the Netherlands. Broad incumbent: much larger footprint, overlapping advocacy and advice for asylum seekers, but Wereldhuis focuses on those who fall through VluchtelingenWerk's net.
• Stichting LOS (Landelijk Ongedocumenteerden Steunpunt): National knowledge and support center for organizations serving undocumented migrants. Broader incumbent role: provides policy support, training, and coordination to local initiatives including Wereldhuis.
• Stichting Vluchteling (Dutch Refugee Foundation): National foundation raising funds and supporting projects for refugees and displaced people. Broad incumbent: much larger donor base and policy footprint, some overlap in advocacy and emergency aid for undocumented populations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/watch?v=ar1kHiuQ5IU
• LinkedInlinkedin.com/company/den-haag-wereldhuis

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries20 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Den Haag Wereldhuis