North Carolina Division of Employment Security
- Company typePrivate
- Founded-
- HeadquartersRaleigh, North Carolina, United States
- Headcount1–10
- GTM typeB2B and B2C
- OfferingServices
North Carolina Division of Employment Security firmographics
Firmographics- Name
- North Carolina Division of Employment Security
- Legal name
- North Carolina Division of Employment Security
- Website
- https://des.nc.gov
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
North Carolina Division of Employment Security industry classification
Industry- Product category
- Government Unemployment Insurance Administration
- NAICS
- Administration of Human Resource Programs (9231)
- SIC
- Insurance Carriers, Nec (6399)
- akta.pro primary industry
- Unemployment Insurance & Employment Support Benefits (BPAIAKAB)
- akta.pro secondary industry
- Workforce Compliance & Employment Law Risk Management (Local Labor Law, Tax, Statutory) (BPACAHAH)
Keywords
Where North Carolina Division of Employment Security is headquartered
LocationHeadquarters
- HQ city
- Raleigh, North Carolina
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
North Carolina Division of Employment Security business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Others
Revenue model
- Government Funded Services: DES is a government agency funded by state and federal appropriations. The agency administers unemployment insurance benefits funded through employer taxes and federal programs.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
North Carolina Division of Employment Security product offering
Product offeringCore offering
The North Carolina Division of Employment Security (DES) is a state government agency that administers unemployment insurance for the State of North Carolina. It processes unemployment benefit claims and weekly certifications for individuals through the MyNCUIBenefits portal, and collects unemployment taxes and manages employer accounts through the NCSUITS tax system. It also provides appeals processing, fraud prevention, disaster unemployment assistance, and integrated job search support via NCWorks career centers.
Product overview
The North Carolina Division of Employment Security (NCDES) provides a suite of interconnected services for unemployment insurance administration. The core offerings include MyNCUIBenefits (a web portal for individuals to file unemployment claims and weekly certifications) and NCSUITS (a modernized tax system for employers to manage quarterly wage reports and tax payments). The Division also offers an AI-powered chatbot called Felix for automated assistance, and integrates with the State Information Data Exchange System (SIDES) for employer data exchange. These products serve both individuals seeking unemployment benefits and employers managing their tax obligations.
Differentiator
Problem solved
Functional benefit
Brands
- Felix: AI-powered chatbot available 24/7 to answer unemployment questions
- MyNCUIBenefits
- NCSUITS
Products and services
- MyNCUIBenefits Online portal for North Carolina individuals to file for unemployment insurance benefits, create and manage their accounts, and submit weekly certifications required to continue receiving benefits.
- NCSUITS Tax System Modernized unemployment insurance tax system for North Carolina employers to file quarterly tax and wage reports, manage employer accounts, view tax rate information, handle SUTA compliance, and make tax payments online.
- Felix AI Chatbot AI-powered natural language chatbot available 24/7 on the DES website to answer unemployment insurance questions for both individuals and employers.
Companies that use North Carolina Division of Employment Security
Customer profileSegments3 records
Ideal customer profiles3 records
North Carolina Division of Employment Security technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature3 records
North Carolina Division of Employment Security partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Division of Workforce Solutions (NC Commerce)coreDES partners with the Division of Workforce Solutions within the NC Department of Commerce to provide integrated services through NCWorks Career Centers. This partnership enables job search assistance, employment training, and workforce development services alongside unemployment benefits administration.
Recent moves5 records
Expansion highlights4 records
North Carolina Division of Employment Security competitors and assessment
Company assessmentBroad incumbents
- Workday: Enterprise HR, payroll, and workforce planning platform serving large employers and government entities. Comparable as a broader incumbent that could serve government workforce administration and competes conceptually with modernized state systems.
- ADP Workforce Now: Major workforce management / payroll / HR services provider serving US employers. Comparable as the dominant commercial incumbent in adjacent employer-facing workforce administration services.
- U.S. Department of Labor - Employment and Training Administration: Federal agency that oversees state UI programs nationwide, sets policy, and funds state UI administration. Comparable as the broader oversight body whose funding and regulations directly govern NCDES operations.
Direct peers
- New York State Department of Labor: New York's state agency administering unemployment insurance, employer taxes, and workforce services. Direct peer with similarly complex claimant portal (MyBenefits) and large employer base requiring robust tax administration.
- Texas Workforce Commission: Texas's state agency administering unemployment benefits, employer tax collection, and workforce development. Operates analogous claimant and employer portals (Unemployment Benefits Services, Tax Services) and serves a comparably large state economy.
- Pennsylvania Department of Labor & Industry: Pennsylvania's state agency administering UC (unemployment compensation) benefits, employer contributions, and workforce development. Comparable in claimant-facing portal structure and employer tax compliance systems.
- California Employment Development Department: California's state agency administering unemployment insurance, disability insurance, and workforce services. Directly comparable as another large state UI agency with similar claimant portals, employer tax systems, and modernization challenges.
- Illinois Department of Employment Security: Illinois's state agency administering unemployment insurance benefits and employer tax collection. Direct peer with analogous portal structure (IDES MyTax Illinois, Tele-Serve for claimants) and SIDES integration.
- Georgia Department of Labor: Georgia's state agency administering unemployment insurance, employer accounts, and workforce services. Directly comparable in mandate and claimant/employer portal structure.
- Florida Department of Commerce (Reemployment Assistance): Florida's state division administering reemployment assistance (unemployment) benefits and employer tax accounts. Directly comparable in mandate, claimant portal structure (CONNECT), and SIDES-like data exchange.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
North Carolina Division of Employment Security social profiles
Digital presenceNorth Carolina Division of Employment Security financial estimates
Financial estimateRevenue estimate
Valuation estimate
North Carolina Division of Employment Security leadership team
Management profileNumber of profiles
North Carolina Division of Employment Security funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
North Carolina Division of Employment Security M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about North Carolina Division of Employment Security
What does North Carolina Division of Employment Security do?
The North Carolina Division of Employment Security (DES) is a state government agency that administers unemployment insurance for the State of North Carolina. It processes unemployment benefit claims and weekly certifications for individuals through the MyNCUIBenefits portal, and collects unemployment taxes and manages employer accounts through the NCSUITS tax system. It also provides appeals processing, fraud prevention, disaster unemployment assistance, and integrated job search support via NCWorks career centers.
Is North Carolina Division of Employment Security a public or private company?
North Carolina Division of Employment Security is a private company. It is classified as state government owned and is currently operating.
When was North Carolina Division of Employment Security founded?
North Carolina Division of Employment Security was founded in -1. It employs 1 to 10 people.
Where is North Carolina Division of Employment Security based?
North Carolina Division of Employment Security is headquartered in Raleigh, North Carolina, United States, in the North America region.
How does North Carolina Division of Employment Security make money?
One revenue line is on record: government Funded Services.
Who are North Carolina Division of Employment Security's main competitors?
Broad incumbents on record are Workday, ADP Workforce Now and U.S. Department of Labor - Employment and Training Administration. Direct peers are New York State Department of Labor, Texas Workforce Commission, Pennsylvania Department of Labor & Industry, California Employment Development Department, Illinois Department of Employment Security, Georgia Department of Labor and Florida Department of Commerce (Reemployment Assistance).
Does North Carolina Division of Employment Security have an API?
No public API is recorded for North Carolina Division of Employment Security.
What industry is North Carolina Division of Employment Security in?
North Carolina Division of Employment Security's product category is Government Unemployment Insurance Administration. Its primary akta.pro industry code is BPAIAKAB, Unemployment Insurance & Employment Support Benefits, with a secondary code of BPACAHAH, Workforce Compliance & Employment Law Risk Management (Local Labor Law, Tax, Statutory). Its NAICS code is 9231 and its SIC code is 6399.