North Carolina Division of Employment Security

Name

North Carolina Division of Employment Security

Legal name

North Carolina Division of Employment Security

Website

https://des.nc.gov

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Government Unemployment Insurance Administration

NAICS

Administration of Human Resource Programs (9231)

SIC

Insurance Carriers, Nec (6399)

akta.pro primary industry

Unemployment Insurance & Employment Support Benefits (BPAIAKAB)

akta.pro secondary industry

Workforce Compliance & Employment Law Risk Management (Local Labor Law, Tax, Statutory) (BPACAHAH)

Keywords

• Unemployment insurance administration
• Unemployment benefits filing
• Employer tax services
• Workforce development services
• State employment agency

Headquarters

HQ city

Raleigh, North Carolina

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Others

Revenue model

1. Government Funded Services: DES is a government agency funded by state and federal appropriations. The agency administers unemployment insurance benefits funded through employer taxes and federal programs.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

The North Carolina Division of Employment Security (DES) is a state government agency that administers unemployment insurance for the State of North Carolina. It processes unemployment benefit claims and weekly certifications for individuals through the MyNCUIBenefits portal, and collects unemployment taxes and manages employer accounts through the NCSUITS tax system. It also provides appeals processing, fraud prevention, disaster unemployment assistance, and integrated job search support via NCWorks career centers.

Product overview

The North Carolina Division of Employment Security (NCDES) provides a suite of interconnected services for unemployment insurance administration. The core offerings include MyNCUIBenefits (a web portal for individuals to file unemployment claims and weekly certifications) and NCSUITS (a modernized tax system for employers to manage quarterly wage reports and tax payments). The Division also offers an AI-powered chatbot called Felix for automated assistance, and integrates with the State Information Data Exchange System (SIDES) for employer data exchange. These products serve both individuals seeking unemployment benefits and employers managing their tax obligations.

Differentiator

Problem solved

Functional benefit

Brands

• Felix: AI-powered chatbot available 24/7 to answer unemployment questions
• MyNCUIBenefits
• NCSUITS

Products and services

• MyNCUIBenefits Online portal for North Carolina individuals to file for unemployment insurance benefits, create and manage their accounts, and submit weekly certifications required to continue receiving benefits.
• NCSUITS Tax System Modernized unemployment insurance tax system for North Carolina employers to file quarterly tax and wage reports, manage employer accounts, view tax rate information, handle SUTA compliance, and make tax payments online.
• Felix AI Chatbot AI-powered natural language chatbot available 24/7 on the DES website to answer unemployment insurance questions for both individuals and employers.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature3 records

Partnerships

One partnership is on record.

• Division of Workforce Solutions (NC Commerce)coreStrategic or Co-development PartnerDES partners with the Division of Workforce Solutions within the NC Department of Commerce to provide integrated services through NCWorks Career Centers. This partnership enables job search assistance, employment training, and workforce development services alongside unemployment benefits administration.

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Workday: Enterprise HR, payroll, and workforce planning platform serving large employers and government entities. Comparable as a broader incumbent that could serve government workforce administration and competes conceptually with modernized state systems.
• ADP Workforce Now: Major workforce management / payroll / HR services provider serving US employers. Comparable as the dominant commercial incumbent in adjacent employer-facing workforce administration services.
• U.S. Department of Labor - Employment and Training Administration: Federal agency that oversees state UI programs nationwide, sets policy, and funds state UI administration. Comparable as the broader oversight body whose funding and regulations directly govern NCDES operations.

Direct peers

• New York State Department of Labor: New York's state agency administering unemployment insurance, employer taxes, and workforce services. Direct peer with similarly complex claimant portal (MyBenefits) and large employer base requiring robust tax administration.
• Texas Workforce Commission: Texas's state agency administering unemployment benefits, employer tax collection, and workforce development. Operates analogous claimant and employer portals (Unemployment Benefits Services, Tax Services) and serves a comparably large state economy.
• Pennsylvania Department of Labor & Industry: Pennsylvania's state agency administering UC (unemployment compensation) benefits, employer contributions, and workforce development. Comparable in claimant-facing portal structure and employer tax compliance systems.
• California Employment Development Department: California's state agency administering unemployment insurance, disability insurance, and workforce services. Directly comparable as another large state UI agency with similar claimant portals, employer tax systems, and modernization challenges.
• Illinois Department of Employment Security: Illinois's state agency administering unemployment insurance benefits and employer tax collection. Direct peer with analogous portal structure (IDES MyTax Illinois, Tele-Serve for claimants) and SIDES integration.
• Georgia Department of Labor: Georgia's state agency administering unemployment insurance, employer accounts, and workforce services. Directly comparable in mandate and claimant/employer portal structure.
• Florida Department of Commerce (Reemployment Assistance): Florida's state division administering reemployment assistance (unemployment) benefits and employer tax accounts. Directly comparable in mandate, claimant portal structure (CONNECT), and SIDES-like data exchange.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/north-carolina-division-of-employment-security

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North Carolina Division of Employment Security