NYS Division of Homeland Security & Emergency Services

What NYS Division of Homeland Security & Emergency Services does

The New York State Division of Homeland Security and Emergency Services (DHSES) is a state government agency headquartered in Albany, NY, with 492 employees and a mandate established under New York Executive Law to protect the state's residents, property, and economy from natural and human-caused emergencies and disasters. The agency operates through five core program offices: the Office of Emergency Management (OEM), the Office of Fire Prevention and Control, the Office of Interoperable and Emergency Communications (OIEC), the Office of Counter Terrorism (OCT), and Disaster Recovery. It coordinates response and recovery across all 62 New York State counties via five regional offices (Region I NYC Metro through Region V Western) and an eight-consortium interoperable communications network. Key operational systems include the New York Responds (NYR) statewide incident management platform deployed to every county at no cost, the NY-ALERT emergency notification system, the Communications Unit (COMU) credentialing program aligned to national standards, and the State Preparedness Training Center (SPTC) in Oriskany for tactical and canine training.

DHSES's business model is non-commercial: the agency is funded through New York State government appropriations and federal grants, administering pass-through programs such as the Statewide Interoperable Communications Grant (SICG), Nonprofit Security Grant Program, Domestic Terrorism Prevention grants, and FEMA-aligned Hazard Mitigation and Public Assistance funds. Services including incident coordination, training, cybersecurity incident response, risk assessments, and emergency alerts are provided at no cost to counties, municipalities, PSAPs, fire departments, law enforcement, and qualifying public authorities. Notable strategic additions include the Cyber Incident Response Team (CIRT, est. 2017), the Domestic Terrorism Prevention Unit (2022), and the 2025 Cybersecurity Incident Reporting Law (Article 19-c of the General Municipal Law) which expanded regulatory authority over municipal corporations and public authorities. The agency has held Emergency Management Accreditation Program (EMAP) accreditation across four consecutive cycles (2007, 2014, 2019, 2024), and operates strategic partnerships with FEMA, CISA, FirstNet Authority/AT&T, Verizon, and Mutualink.

Name

NYS Division of Homeland Security & Emergency Services

Legal name

New York State Division of Homeland Security and Emergency Services

Website

https://dhses.ny.gov

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

251–500 employees

Short description

The New York State Division of Homeland Security & Emergency Services (DHSES) is a state government agency coordinating emergency management, counter-terrorism, fire prevention, interoperable communications, cybersecurity, and disaster recovery services across all 62 New York counties. It serves local governments, first responders, PSAPs, and public authorities at no cost through appropriations and federal grants.

Ownership category

akta.pro rank

Product category

Government Emergency Management Services

NAICS

Fire Protection (922160), National Security and International Affairs (9281), Emergency and Other Relief Services (62423), Security Systems Services (56162)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Emergency Management & Disaster Response (EOC, Civil Defense) (BPAIAGAE)

akta.pro secondary industries

Disaster Response Coordination & Incident Command (EOC/ICS) (HLAJAGAB), Fire & Rescue Services (Fire Suppression, Rescue) (BPAIAGAB), Incident Command System (ICS) & Emergency Management Training/Exercises (Tabletop/Drills) (EUAHALAE), Public Safety Operations & Command (Incident Command, Special Events) (BPAIAGAG), Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL)

Keywords

• Emergency management services
• Disaster recovery programs
• Public safety communications
• Counter terrorism coordination
• Cybersecurity incident response

Headquarters

HQ city

Albany

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Government Appropriations: Agency is funded through New York State government appropriations and federal grants. Operates as a state government agency without commercial revenue generation.
2. Grant Programs Administration: Administers federal and state grant programs including Statewide Interoperable Communications Grant (SICG), Nonprofit Security Grant Program, Domestic Terrorism Prevention grants, and Hazard Mitigation programs. Acts as pass-through entity distributing funds to eligible recipients.

Go-to-market motion1 record

Distribution channels7 records

Marketing channels9 records

Core offering

DHSES coordinates state agency response and recovery efforts during emergencies and disasters in support of local governments. It delivers services across five divisions: Emergency Management (OEM), State Fire Prevention and Control, Interoperable and Emergency Communications (OIEC), Counter Terrorism (OCT), and Disaster Recovery. Programs include the New York Responds incident management system, NY-ALERT notifications, COMU credentialing, free local-government cybersecurity services, fire safety training, counter-terrorism outreach, and pass-through grant administration.

Product overview

NYS Division of Homeland Security & Emergency Services (DHSES) is a government agency providing a comprehensive suite of emergency management services, not a commercial product company. The agency operates multiple interconnected programs organized under five core divisions: Emergency Management (OEM), State Fire, Emergency Communications (OIEC), Counter Terrorism (OCT), and Disaster Recovery. Key products include the Office of Emergency Management coordinating state agency response and the New York Responds incident management system; the Office of Interoperable and Emergency Communications managing statewide communications interoperability, FirstNet/Public Safety Broadband, and the Communications Unit (COMU) credentialing program; the Office of Counter Terrorism including Critical Infrastructure Protection, Cyber Incident Response Team (CIRT), and the Domestic Terrorism Prevention Unit; the Office of Fire Prevention and Control with Community Risk Reduction; and Disaster Recovery programs for Public Assistance, Hazard Mitigation, and Individual Assistance. Additional services include the State Preparedness Training Center (SPTC), Citizen Preparedness Corps for public education, NY-ALERT notification system, See Something Say Something program, and specialized programs like UAS operations and the Fallen Firefighters Memorial.

Differentiator

Problem solved

Functional benefit

Brands

• Safeguard New York: Counter-terrorism outreach initiative providing information on recognizing and reporting suspicious activity
• Citizen Preparedness Corps
• See Something, Say Something
• Community Risk Reduction

Products and services

• Office of Emergency Management (OEM) Coordinates activities of all State agencies to protect New York's communities, economic well-being, and environment from natural and human-caused disasters. Provides hazard identification, loss prevention, planning, training, operational response, technical support, and disaster recovery assistance to local and county governments.
• New York State Watch Center Conducts surveillance and monitoring of any potential or actual emergency 24 hours a day, seven days a week from the State Emergency Operations Center.
• New York Responds (NYR) State-of-the-art online incident management system used in emergency operations centers to develop and maintain situational awareness and coordinate sharing of emergency resources across the state. Provided to every county at no cost.
• NY-ALERT Free emergency alert system allowing New Yorkers to receive critical information and emergency alerts by phone, email, text, and fax based on their selected geographic area.
• State Preparedness Training Center (SPTC) Training facility in Oriskany, NY that provides realistic training conditions for first responders, law enforcement, and emergency personnel using cutting-edge resources and equipment.
• Citizen Preparedness Corps (CPC) Community preparedness initiative giving New York State residents tools and resources to prepare for any type of disaster, respond accordingly, and recover as quickly as possible.
• Office of Fire Prevention and Control Provides fire safety and prevention resources, fire protection services, firefighter cancer prevention initiatives, and training for fire service personnel across New York State.
• Community Risk Reduction Program
• Office of Interoperable and Emergency Communications (OIEC) Oversees and directs development of programs and services related to interoperable and emergency communications across the state, including the Statewide Interoperable Communications Grant program and Public Safety Broadband.
• Public Safety Broadband (PSBB) Program Official liaison between Federal FirstNet Authority and public safety in New York. Manages FirstNet relationship, AT&T Radio Access Network deployment (100 new sites), and public safety broadband options including Verizon solutions.
• Statewide Interoperable Communications Grant (SICG) Program State-funded program providing developmental support for interoperable communications and growth of regional communications partnerships. Includes Targeted grants (SICG-Targeted), Formula-based grants, and PSAP grants.
• Office of Counter Terrorism (OCT) Supports federal, state, local, tribal and private sector efforts to prevent, protect against, and prepare for acts and threats of terrorism. Not a law enforcement agency but works with NYS Police and other agencies.
• Critical Infrastructure Protection Unit Provides risk management services to ensure security and resiliency across NYS. Works with federal, state, local, and private sector partners to identify critical infrastructure, conduct risk/vulnerability assessments, and provide specialized support.
• Domestic Terrorism Prevention Unit (DTPU)
• Safeguard New York / See Something, Say Something Counter terrorism outreach initiative providing information and educational materials on how to recognize and report suspicious activity. Includes Terrorism Tips Hotline (1-866-SAFENYS) and mobile app 'See Something, Send Something'.
• Cyber Incident Response Team (CIRT)
• Cybersecurity Incident and Ransom Payment Reporting System
• Disaster Recovery Programs Four program areas helping individuals and communities rebuild after disasters: Public Assistance (reimbursement for governmental entities), Individual Assistance (programs for affected individuals), Hazard Mitigation (long-term protection planning), and Disaster Finance.
• Hazard Mitigation Program Assists communities with planning and projects to protect lives and reduce disaster impact on built environment. Includes Flood Mitigation Assistance Swift Current program and Hazard Mitigation Revolving Loan Fund.
• Training and Exercise Program Provides emergency preparedness training for public and private sector, exercise support, Emergency Management Institute coordination, and NIMS/ICS training through the Learning Management System (LMS) portal.
• Communications Unit (COMU) Credentialing Program State credentialing program for Communications Unit positions within the Incident Command System including Communications Unit Leader (COML), Communications Technician (COMT), Incident Communications Center Manager (INCM), Incident Tactical Dispatcher (INTD), Radio Operator (RADO), and Auxiliary Communicator (AUXC).

Quantifiable outcome

• EMAP accreditation achieved and maintained since 2007 (2007, 2014, 2019, 2024)
• +4 more outcomes

Named customers7 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature5 records

Partnerships

Eleven partnerships are on record, tiered core and supporting.

• AT&T / FirstNet AuthoritycoreStrategic or Co-development Partner · 1 March 2017In March 2017, FirstNet signed a 25-year contract with AT&T to implement the National Public Safety Broadband Network (NPSBN). New York State opted-in to the AT&T Radio Access Network, receiving 100 new radio sites (with 61 operational by Fall 2021), 250 generators for existing sites, and 2 NYS-dedicated SatCOLTs. AT&T provides priority access to over 100 MHz of spectrum including Band 14.
• MutualinkcoreTechnology or Integration · 1 January 2015Interoperability and collaboration technology deployed to all NYS counties at no charge in 2015. Enables key officials and centers to share radio, video, and other information with each other, other counties, and the State during emergencies.
• VerizonsupportingTechnology or IntegrationVerizon provides public safety communications solutions with over $126B invested in network infrastructure since 2000. Offers Responder Private Core (at no additional cost), Preemption during peak demand, and deployable assets for emergencies. NYS OGS has negotiated State contract pricing for Verizon services.
• Federal FirstNet AuthoritycoreStrategic or Co-development PartnerCongress created FirstNet Authority in 2012 with $7B funding and 20 MHz of Band 14 700 MHz spectrum to implement a nationwide interoperable broadband network for first responders.
• FEMA (Federal Emergency Management Agency)coreStrategic or Co-development PartnerFEMA administers federal disaster recovery and hazard mitigation programs. DHSES works with FEMA on Public Assistance grants, Hazard Mitigation programs, Flood Mitigation Assistance, and STORM Act Revolving Loan Fund administration.
• CISA-ECD (Cybersecurity and Infrastructure Security Agency - Emergency Communications Division)coreStrategic or Co-development PartnerDeveloped national curriculum and performance standards for COMU (Communications Unit) positions including COML, COMT, INCM, INTD, and AUXCOMM. Provides training standards and certification frameworks adopted by NYS.
• FEMA Training ProgramscoreStrategic or Co-development PartnerNYS DHSES reviews and approves applications for students to attend FEMA's Emergency Management Institute, Center for Domestic Preparedness, and seven National Domestic Preparedness Consortium training partners.
• NYS Department of Agriculture and MarketssupportingStrategic or Co-development PartnerLeads the Ammonium Nitrate Security Program under Agriculture and Markets Law Article 10 §146-F. DHSES participates as interagency partner along with NYS Police.
• NYS Department of HealthsupportingStrategic or Co-development PartnerDOH leads the Water Supplier Emergency Plans program with responsibilities for collection, monitoring, and compliance under Public Health Law §1125. DHSES reviews vulnerability analysis assessments for Public Water Systems.
• NY State Counties (62 counties)coreStrategic or Co-development PartnerAll 62 NYS counties receive services through direct coordination with DHSES regional offices, grant programs, NY Responds system access, and Mutualink deployment for emergency communications interoperability.
• Regional Interoperable Communications Consortiums (8 consortiums)coreChannel Partner/ Reseller/ Distributor8 regional consortiums covering all NYS counties: Adirondack, Capital Region, Central NY, Finger Lakes, Hudson Valley, NYC, Southern Tier East, and Western NY. Each consortium has governance structure with elected chairman.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• FEMA (Federal Emergency Management Agency): FEMA is the federal counterpart that DHSES interfaces with and through which federal disaster declarations, Public Assistance, and Hazard Mitigation funding flow. While broader in scope and federal in jurisdiction, FEMA's mission closely mirrors DHSES's emergency management, preparedness, and recovery functions.

Direct peers

• Texas Division of Emergency Management (TDEM): TDEM is the Texas state agency responsible for emergency management, disaster recovery, and homeland security coordination. Comparable to DHSES in coordinating state assistance to local governments, administering FEMA public assistance, and operating 24/7 emergency operations centers.
• Illinois Emergency Management Agency (IEMA): IEMA is the Illinois state agency coordinating emergency preparedness, response, recovery, and mitigation. Directly comparable to DHSES in administering federal disaster assistance, operating the State EOC, and engaging with county-level emergency management offices.
• Florida Division of Emergency Management (FL DEM): FL DEM coordinates state emergency preparedness, response, recovery, and mitigation activities across Florida's 67 counties. Directly comparable to DHSES in administering federal disaster funds, supporting county EOCs, and operating an incident management system statewide.
• Pennsylvania Emergency Management Agency (PEMA): PEMA is Pennsylvania's state emergency management agency, coordinating disaster response, preparedness, and recovery across 67 counties. Closely comparable to DHSES in organizational structure, county liaison model, and integration with state homeland security and 911 efforts.
• California Governor's Office of Emergency Services (Cal OES): Cal OES is California's counterpart state-level emergency management agency, coordinating response, recovery, and preparedness across all 58 California counties. Directly comparable to DHSES in mandate, structure, and the integration of fire, law enforcement, and emergency communications functions within a state public-safety umbrella.
• Ohio Emergency Management Agency (Ohio EMA): Ohio EMA coordinates state emergency management activities across Ohio's 88 counties. Comparable to DHSES in maintaining a 24/7 watch center, administering federal disaster recovery programs, and supporting county emergency management agencies with training and grants.
• New Jersey Office of Emergency Management (NJOEM): NJOEM is New Jersey's state emergency management agency, coordinating disaster response and recovery across all 21 counties. Comparable to DHSES in scale, county-coverage model, and integration with state police, fire, and homeland security functions.
• Massachusetts Emergency Management Agency (MEMA): MEMA is the Massachusetts state agency responsible for coordinating emergency preparedness, response, and recovery. Directly comparable to DHSES in operating a state EOC, supporting county/regional emergency management, and integrating with federal partners.

Emerging players

• Juvare (WebEOC, eICS): Juvare is a private-sector vendor of emergency management and incident management platforms (WebEOC, eICS) used by state and local emergency management agencies. Adjacent to DHSES as the underlying technology provider for many EOCs, and competes with DHSES's NY Responds platform for adoption in neighboring jurisdictions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/nysdhses
• YouTubeyoutube.com/c/NYSDHSES
• Facebookfacebook.com/NYSDHSES
• LinkedInlinkedin.com/company/nys-dhses
• Instagraminstagram.com/nysdhses

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NYS Division of Homeland Security & Emergency Services