Dienstapotheek Arnhem en Omgeving B.V.

What Dienstapotheek Arnhem en Omgeving B.V. does

Dienstapotheek Arnhem en Omgeving B.V. is a Dutch private limited company operating two pharmacy locations in Arnhem — Dienstapotheek Arnhem-Noord (Wagnerlaan 55) and Dienstapotheek Arnhem-Zuid (Mr. D.U. Stikkerstraat 122) — as part of the Service Apotheek franchise network, which is the largest pharmacy franchise formula in the Netherlands with over 500 locations representing approximately one quarter of all Dutch pharmacies. The entity employs 15 staff and serves the general population of the Arnhem region with prescription dispensing, pharmaceutical consultations, medication reviews, self-care advice, fall prevention, chronic disease support, and after-hours access via 24/7 pickup lockers and home delivery.

The company's service platform combines physical pharmacy operations with a digital ecosystem built around the Service Apotheek mobile app, an online webshop, and the Mijn Dossier patient portal, all coordinated by parent organization Mosadex Services B.V. Notable technical programs include Medicijn-DNA Onderzoek (pharmacogenetics research to personalize dosing), a Nierfunctieproject (point-of-care kidney function testing producing results in under one minute), and Hybride Zorg — a hybrid care program delivering inhalation instruction videos, patient questionnaires, and remote monitoring for asthma, COPD, and diabetes patients. Distribution channels span in-person service, automated 24/7 pickup lockers (Afhaalkluis), home delivery (Bezorgservice), repeat prescription subscription (Herhaalservice), Medicatierol compliance packaging, and digital self-service.

Revenue is generated through three primary streams: prescription dispensing reimbursed largely by Dutch health insurers with patient co-pays, over-the-counter and private-label (Service Apotheek Huismerk / Leefit) product sales via webshop and physical locations, and franchise-supported services coordinated by Mosadex Services B.V., the parent organization serving over 11 million healthcare consumers across 800+ pharmacies, 250 healthcare institutions, and 300+ drugstores. The Service Apotheek brand has held the highest PREM customer satisfaction rating in the Netherlands for 10 consecutive years at 8.7/10, and in 2024 was recognized by Locatus as the second-largest franchise formula in the country and the largest pharmacy franchise formula.

Name

Dienstapotheek Arnhem en Omgeving B.V.

Legal name

Dienstapotheek Arnhem en Omgeving B.V.

Website

https://dienstapotheek-arnhem.nl

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Dienstapotheek Arnhem en Omgeving B.V. operates two pharmacy locations in Arnhem, Netherlands, as part of the Service Apotheek franchise network. It dispenses prescriptions, provides pharmaceutical consultations and medication reviews, supports chronic disease patients, and runs a digital ecosystem including a mobile app, webshop, and 24/7 pickup lockers.

Ownership category

akta.pro rank

Product category

Retail Pharmacy Services

NAICS

Pharmacies and Drug Retailers (45611)

SIC

Retail-Drug Stores And Proprietary Stores (5912)

akta.pro industry

PRIMARYHLALALAF

Telepharmacy & Prescription Fulfillment Marketplaces

Healthcare & Life Sciences/Telehealth Platforms/Telehealth Marketplace & Referral Platforms

SECONDARYHLALAIAH

Chronic Condition Medication Programs (e.g., diabetes, hypertension) with Integrated Prescribing

Healthcare & Life Sciences/Telehealth Platforms/Pharmacy-Integrated Telehealth & ePrescribing Platforms

SECONDARYHLAFALAB

Hospital & Health-System Pharmacies (Inpatient/Outpatient)

Healthcare & Life Sciences/Healthcare Providers & Systems/Pharmacy & Medication Management Services

SECONDARYHSABALAB

Medication Setup & Organization (Pill Boxes/Dispill/Packaging)

Home & Personal Services/Elder Care & In-Home Care Services/Medication Management & In-Home Pharmacy Support

SECONDARYHSACAIAF

Prescription Pickup & Pharmacy Runs

Home & Personal Services/Event & Personal Concierge Services/Personal Concierge & Errand Services

Keywords

• Prescription dispensing services
• Medication management
• Pharmaceutical consultation
• Pharmacy home delivery
• Community pharmacy services

Headquarters

HQ city

ARNHEM

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Infrastructure

Revenue model

1. Prescription Medication Dispensing: Core pharmacy services dispensing prescription medications, typically covered by Dutch health insurance with patient co-pays for certain medications and services.
2. Self-care/OTC Products: Over-the-counter medications, self-care products, vitamins, and pharmacy brand products sold via webshop and in-pharmacy.
3. Franchise Fees: Service Apotheek operates as a franchise organization supporting 500+ independent pharmacies through shared services, branding, and operational support.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Dienstapotheek Arnhem en Omgeving B.V. operates community pharmacies (Arnhem-Noord and Arnhem-Zuid) dispensing prescription medications, providing pharmaceutical consultations, conducting medication reviews (Medicijn-APK), and offering convenience services including home delivery, 24/7 pickup lockers, and automatic repeat prescriptions. The pharmacy is integrated into the Service Apotheek franchise network, providing patients with a mobile app, webshop, personal medication file (Mijn Dossier), and specialized care programs for chronic conditions such as asthma, COPD, and diabetes.

Product overview

Dienstapotheek Arnhem en Omgeving B.V. operates as part of the Service Apotheek franchise network (over 500 pharmacies in the Netherlands). The company offers a comprehensive pharmacy service platform combining in-pharmacy services with digital tools. Core offerings include medication dispensing (Medicijnuitgifte), pharmaceutical consultations, and the medication review service (Medicijn-APK). The digital ecosystem consists of the Service Apotheek App, Webshop, and Mijn Dossier patient portal. Convenience services include the Afhaalkluis (24/7 pickup lockers), Bezorgservice (home delivery), Herhaalservice (repeat prescriptions), and Medicatierol (medication organization system). The company also offers specialized programs including Medicijn-DNA Onderzoek, Hybride Zorg for chronic conditions, and a private label product line (Service Apotheek Huismerk including Leefit).

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• €181 savings in healthcare costs per patient receiving medication review
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• MosadexcoreOthersService Apotheek is an organizational component of Mosadex, a total supplier in the (pharmaceutical) care and retail market. Mosadex works with more than 800 pharmacies, more than 500 Service Pharmacies, 250 healthcare institutions, more than 300 drugstores, and 2,000 employees serving over 11 million healthcare consumers in the Netherlands.

Scale indicators5 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• LloydsApotheek: Online Dutch pharmacy providing prescription fulfillment, OTC products, and digital medication management. Competes head-to-head with Service Apotheek's digital and delivery offerings for Dutch patients.
• DocMorris: Online-focused pharmacy serving the Dutch market with home delivery, digital prescription management, and OTC e-commerce. Direct competitor in the telepharmacy and prescription fulfillment space that Service Apotheek also targets via its app, webshop, and home delivery services.
• BENU Apotheek: Largest competing pharmacy franchise network in the Netherlands with hundreds of locations, offering prescription dispensing, digital services, and chronic disease management similar to Service Apotheek. Directly comparable on franchise model, customer segments, and service mix.
• Alphega Apotheek: Dutch pharmacy franchise brand affiliated with Alliance Healthcare, providing community pharmacy services, digital tools, and medication management. Operates in the same franchise format and serves the same Dutch patient base as Service Apotheek.
• Kring-apotheek: Dutch pharmacy cooperative/franchise with multiple independently owned locations across the Netherlands, offering prescription dispensing, patient counseling, and digital pharmacy services comparable to the Service Apotheek model.

Regional players

• Etos: Major Dutch drugstore chain owned by Ahold Delhaize, offering OTC medications, self-care products, and pharmacy services at select locations. Adjacent comparable in OTC retail and pharmacy-adjacent consumer health for the Dutch market.
• DA Drogisterij & Parfumerie: Dutch drugstore chain with selected locations offering pharmacy services alongside health, beauty, and personal care products. Comparable in retail pharmacy and OTC overlap with Service Apotheek's drugstore-channel partners within Mosadex.

Broad incumbents

• Boots Apotheek: Dutch pharmacy chain operated by Boots, part of an international pharmacy and retail group. Comparable on prescription dispensing and OTC retail, with broader international scale and brand presence.
• Mediq Apotheek: Major Dutch healthcare provider offering pharmacy services alongside medical device distribution and home care. Comparable on the pharmacy side but operates a broader healthcare portfolio beyond pure retail pharmacy.

Others

• Stichting Farmaceutische Kengetallen (SFK): Dutch foundation providing pharmacy-sector data, benchmarking, and analytics for community pharmacies in the Netherlands. Adjacent ecosystem participant that supports and benchmarks pharmacy operators including Service Apotheek franchisees.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/dienstapotheek-arnhem-en-omgeving-b.v.

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dienstapotheek Arnhem en Omgeving B.V.