Digiltea

What Digiltea does

Digiltea (legal entity DIGILTEA SOLUCIONES SL) is a Spanish digital transformation and outsourcing services firm headquartered in Murcia with a Madrid office, operating as a wholly-owned subsidiary of the HOZONO GLOBAL conglomerate. Founded around 2018, the company delivers two main service lines to Spanish public administrations and private enterprises: (1) digital transformation consulting covering integral digitization, automated processes, smart city and sustainable tourism platforms, regulatory compliance advisory, and professional training; and (2) outsourcing services including multichannel contact center, call center, and business process outsourcing for municipal and regional government clients.

The technology stack is built around Industry 4.0 capabilities — RPA, Blockchain, AI, IoT, Big Data, satellite remote sensing, and cybersecurity — with notable proprietary components including multichannel citizen attention platforms (telephone, WhatsApp, Telegram, social media), smart city sensor networks, and the Life Token CO2 platform. The latter, developed under a European Life Programme consortium led with Orthem and partners including SGS, UCAM, Universidad de Castilla-La Mancha, and the Región de Murcia, integrates satellite remote sensing, Eddy Covariance measurement, and scientific modelling to measure, certify, and tokenize forest carbon absorption in Mediterranean forests.

Digiltea generates revenue through consulting fees, multi-year managed service contracts with public agencies, platform licensing, and a transaction-fee model linked to carbon credit sales. Distribution is anchored in direct public procurement (Spanish municipal and regional tenders such as Valencia 010, SUMA Alicante, EMT Valencia, Mazarrón, Cofrentes, and Lorquí) and direct enterprise sales. Approximately €3 million in EU Life Programme funding supports the Life Token CO2 project through 2026, with European Commission recognition in 2025 serving as a credibility catalyst for both the carbon platform and broader public-sector positioning.

Name

Digiltea

Legal name

DIGILTEA SOLUCIONES SL

Website

https://digiltea.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Digiltea is a Spanish digital transformation and outsourcing services firm serving public administrations and enterprises with consulting, contact center, BPO, and smart city solutions, alongside the EU-funded Life Token CO2 forest carbon measurement platform.

Ownership category

akta.pro rank

Product category

Digital Transformation & IT Outsourcing Services

NAICS

Computer Systems Design and Related Services (5415)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Digital Development & ICT4D / GovTech Technical Assistance (BPADAEAL)

akta.pro secondary industry

DevOps Consulting & Transformation (BPAEAKAA)

Keywords

• Digital transformation consulting
• Business process outsourcing
• Contact center services
• Smart city solutions
• Carbon credit platform

Headquarters

HQ city

Murcia

HQ country

Spain

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Digital Transformation Consulting: Digiltea conducts detailed studies of each client's operations and designs bespoke digital transformation plans including execution timelines, budgets, and amortization schedules. Revenue is generated through consulting fees and project-based engagements for private enterprises and public administrations.
2. Outsourcing Services (Contact Center, Call Center, BPO): The company provides outsourced contact center, call center, and business process outsourcing services to government and enterprise clients. Revenue is earned through service contracts, typically multi-year agreements with public sector entities (e.g., Valencia 010 service renewed for three years).
3. Smart City Solutions & Digital Platforms: Digiltea develops and deploys smart city platforms, sustainable tourism solutions, and environmental monitoring systems for municipalities. Revenue derives from project development fees, platform licensing, and ongoing maintenance contracts with municipal clients.
4. Carbon Credits & CO2 Tokenization: The Life Token CO2 platform enables the creation and sale of carbon credits linked to verified forest carbon absorption, supported by EU financing. The project combines CO2 token-based financing, carbon credit sales, access to EU subsidies, and complementary public financing to economically sustain sustainable forest management projects.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Digiltea is a Spanish digital transformation consulting and outsourcing services provider. It designs bespoke digital transformation plans for public administrations and private enterprises, integrating 4.0 technologies (RPA, Blockchain, AI, IoT, Big Data) into administrative, documentary, and productive processes, and delivers multilingual contact center, call center, and BPO services. The company also develops smart city, sustainable tourism, and environmental monitoring platforms, and co-leads the European Life Token CO2 digital platform that measures, certifies, and traces carbon absorption from sustainable forest management in Mediterranean forests.

Product overview

Digiltea is a digital transformation and outsourcing services company that operates as a single unified offering rather than a modular software platform. The company provides two main service lines: (1) Digital Transformation services encompassing integral digitization and automated processes, certificates/regulatory compliance, smart city and sustainable tourism solutions, and professional training; and (2) Outsourcing services including contact center, call center, and business process outsourcing. Additionally, Digiltea participates in the Life Token CO₂ European project, which offers a digital platform for measuring, certifying, and monetizing CO₂ absorption in forest masses. All services leverage 4.0 technologies to improve business processes and efficiency.

Differentiator

Problem solved

Functional benefit

Products and services

• Integral Digitization and Automated Processes (Digitalización Integral y Procesos Automatizados) Digital transformation consulting service that conducts detailed analysis of each client's activities, administrative, documentary, and productive processes to identify suitable 4.0 technologies (RPA, Blockchain, AI, IoT, Big Data) for the business, including customised digital transformation plans with execution timelines, budgets, and amortisation schedules. Targeted at Spanish public administrations and private enterprises.
• Certificates, Contracts and Regulations Advisory (Certificados, Contratos y Normativa) Advisory service covering certificates, contracts, and regulatory compliance related to digital transformation processes, helping clients navigate compliance with frameworks such as Spain's Esquema Nacional de Seguridad (ENS). Targeted at Spanish public administrations and private enterprises undertaking digital transformation.
• Smart City, Sustainability and Smart Tourism (Smart City, Sostenibilidad y Turismo Inteligente) Smart city solutions and sustainable tourism consulting service that implements technologies for urban digitalisation and environmental sustainability, including IoT-based environmental sensor networks monitoring air quality, noise, temperature, and energy consumption. Targeted at Spanish municipalities and tourism destinations (e.g., Mazarrón, Cofrentes, Lorquí).
• Professional Training (Formación) Professional training services related to digital transformation and 4.0 technology adoption, supporting client teams in upskilling for new digital processes. Targeted at employees and stakeholders of Digiltea's public administration and enterprise clients.
• Contact Center Outsourcing Customer contact center outsourcing service providing comprehensive multichannel customer service solutions, including telephone, online, WhatsApp, Telegram, and social media management. Targeted at Spanish public administrations (e.g., Valencia 010 citizen service, SUMA Alicante, EMT Valencia) and private enterprises.
• Call Center Outsourcing Telephone service outsourcing for customer attention and support operations, delivered as part of multichannel citizen service offerings to Spanish municipalities and public agencies. Targeted at public administrations requiring telephone-based citizen service lines.
• Business Process Outsourcing (BPO) Business process outsourcing services using cutting-edge technology (RPA, AI, Big Data) to improve processes and achieve greater efficiency in strategic business areas. Targeted at Spanish public administrations and private enterprises seeking to outsource strategic functions.
• Life Token CO2 Platform Digital platform developed under a European Life project that measures, certifies, and traces carbon absorption generated by sustainable forest management in Mediterranean forests. Combines satellite remote sensing, Eddy Covariance measurement, digital traceability, scientific forest modelling, and certification tools to calculate real carbon absorption and facilitate the creation of non-speculative carbon credit markets. Targeted at forest landowners, forestry administrations, and environmental organisations in Mediterranean regions.

Quantifiable outcome

• Carbon credits from sustainable forest management could cover approximately 7.1% of forest management costs at 30 euros per credit
• +1 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Six partnerships are on record, tiered core.

• OrthemcoreStrategic or Co-development PartnerOrthem is the primary project lead of the European Life Token CO2 project alongside Digiltea. Together, they developed a digital platform for measuring, certifying, and tracing CO2 absorption from sustainable forest management, presenting results to European institutions including the European Committee of the Regions in Brussels.
• SGScoreStrategic or Co-development PartnerSGS participates as a consortium partner in the Life Token CO2 European project, contributing to the digital platform for measuring, certifying, and tracing carbon absorption from sustainable forest management in Mediterranean forests.
• Universidad Católica San Antonio de Murcia (UCAM)coreStrategic or Co-development PartnerUCAM is a consortium partner in the Life Token CO2 project, providing scientific research and academic expertise for the carbon measurement and forest management modelling component of the digital platform.
• Universidad de Castilla-La ManchacoreStrategic or Co-development PartnerThe Universidad de Castilla-La Mancha is a consortium partner in the Life Token CO2 European project, contributing scientific research capabilities to the forest carbon measurement and modelling platform.
• Comunidad Autónoma de la Región de MurciacoreStrategic or Co-development PartnerThe Murcia Autonomous Community participates in the Life Token CO2 consortium as a government partner, providing institutional support and alignment with regional forestry policy. Its Director General of EU Affairs advocated for Mediterranean forest management at the European Committee of the Regions.
• HOZONO GLOBAL (Parent Group)coreStrategic or Co-development PartnerDigiltea (DIGILTEA SOLUCIONES SL) is a member of the HOZONO GLOBAL group, which provides corporate responsibility framework, training programmes ('HOZONO, Universidad Corporativa'), compliance infrastructure (Code of Ethics, Compliance Manual), and cross-company synergies in technology and human resources.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Inetum: French-headquartered IT services group with significant Spanish operations focused on public administration, ERP, and digital transformation — competes with Digiltea for the same municipal and regional Spanish contracts.
• Atento: Latin America-rooted BPO operator with significant Spanish footprint delivering customer management and back-office services — overlaps with Digiltea's outsourcing and citizen attention services.
• everis (NTT Data): Spanish-origin IT consultancy now part of NTT Data, with deep public administration and BPO practices across Spain and Latin America; competes with Digiltea for municipal and regional digital transformation mandates.
• Minsait (Indra): Indra's IT services division Minsait is a leading Spanish digital transformation and public-sector IT provider serving central government, regional administrations and large enterprises — directly overlapping with Digiltea's public-sector digitalization, citizen services, and smart-city offerings.
• Ayesa: Spanish IT engineering and consulting firm with strong public-sector and utilities presence, including digital transformation, smart-city and outsourcing services — a comparable Andalusia-rooted rival with overlapping municipal client base.
• Konecta: Spain-headquartered BPO and customer experience outsourcer with large contact-center operations for public-sector and enterprise clients — directly comparable to Digiltea's contact-center and BPO service line.

Broad incumbents

• Accenture: Global management and technology consultancy with strong Spanish public-sector and BPO capabilities — comparable only at the high end of Digiltea's addressable market, but sets competitive expectations for large tenders.
• T-Systems Iberia: Deutsche Telekom's ICT arm operating in Spain, focused on public-sector digitalization, cloud, and managed services — comparable broad incumbent competing in similar government RFPs.
• Capgemini: Global IT services and consulting firm with Spanish public-sector practice offering digital transformation, cloud and engineering services — competes for the largest transformation programs Digiltea is too small to bid on.
• Telefónica (via Telefónica Tech / Telefónica España): Dominant Spanish telecom and ICT incumbent offering digital transformation, IoT, smart-city platforms and managed services to public administrations — a much larger competitor that Digiltea occasionally partners with and competes against in major tenders.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/digiltea

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Digiltea