Dinas Sosial - Kota Surabaya

What Dinas Sosial - Kota Surabaya does

Dinas Sosial Kota Surabaya is a municipal social services department of the Surabaya City Government (Pemerintah Kota Surabaya), headquartered at Jl. Arif Rahman Hakim No.131-133, Sukolilo, Surabaya. It is responsible for delivering social protection, rehabilitation, and empowerment services to vulnerable populations within the city of Surabaya, including poor and near-poor families, elderly residents, children requiring special protection, persons with disabilities, individuals with mental health disorders (ODGJ), and homeless individuals. All services are provided free of charge and funded through the municipal budget.

The department's operational infrastructure combines four technical implementation units (UPTD) — Griya Werdha for elderly care, Kampung Anak Negeri (Kanri) for child rehabilitation, Liponsos Keputih for homeless and social rehabilitation, and Liponsos Kusta Babat Jerawat for leprosy rehabilitation — with a portfolio of digital service platforms. The digital stack includes the E-Pelayanan portal for online applications (with SKM poor-family certificates processed in approximately one hour), the SI Keluarga Miskin and SI Bansos registries, the Perlinsos Digital welfare distribution system, the SUPERAPP integrated access layer, the WARGAKU Android complaint application, and the free 24-hour Flash ambulance service. Marketing and engagement occur through the official website, WhatsApp hotline, SP4N LAPOR national complaint system, and online SKM satisfaction surveys.

As a state entity, Dinas Sosial Kota Surabaya has no commercial revenue model. It reports to the Mayor of Surabaya under the leadership of Kepala Dinas Ir. Antiek Sugiharti M.Si, with unit heads managing specialized facilities. The 2021 issuance of Mayor Regulations Numbers 118, 119, and 120 formally established the three principal UPTDs, while 2025 saw the launch of Perlinsos Digital, SUPERAPP, and expanded SKM-Online services. The agency received a 4th-place ranking and White Flag Award in the 2025 Gerakan Indonesia Asri assessment, and reported a 2025 Customer Satisfaction Index score of 99.31 (A – Sangat Baik).

Name

Dinas Sosial - Kota Surabaya

Legal name

Dinas Sosial Kota Surabaya

Website

https://dinassosial.surabaya.go.id

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Dinas Sosial Kota Surabaya is a municipal social services department of the Surabaya City Government providing free welfare, rehabilitation, and empowerment services — including elderly care, child protection, homeless rehabilitation, and assistive devices — to vulnerable residents of Surabaya via four UPTD facilities and a digital service portal.

Ownership category

akta.pro rank

Headquarters

HQ city

Surabaya

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Pricing tiers

Distribution channels5 records

Marketing channels5 records

Core offering

Dinas Sosial Kota Surabaya is a municipal social services department of the Surabaya City Government that provides free social welfare services to vulnerable residents, including poor family certification (SKM), direct cash assistance (BLT), disability assistive devices, free 24-hour ambulance service, elderly care, child protection, homeless rehabilitation, and education support. All services are delivered free of charge through digital platforms (E-Pelayanan portal, WARGAKU mobile app) and four specialized technical implementation unit (UPTD) facilities across the city.

Product overview

Dinas Sosial Kota Surabaya operates a unified platform consisting of a central web portal (e-Pelayanan) that serves as the primary digital gateway to its social services, supported by several specialized subsystems — SI Keluarga Miskin (poor family registry), SI BANSOS (social assistance management), RIAS (free education for children), and SUPERAPP (integrated super application) — alongside a mobile complaint app (Wargaku). The department delivers services including free 24-hour ambulance transport, online issuance of poor family and decile certificates, assistive device provision for persons with disabilities, direct cash assistance (BLT), and the digital Perlinsos system. Operations are supported by four technical implementation units (UPTD): Griya Werdha (elderly care), Kampung Anak Negeri/Kanri (child rehabilitation), Liponsos Keputih (homeless rehabilitation), and Liponsos Kusta Babat Jerawat (leprosy rehabilitation).

Differentiator

Problem solved

Functional benefit

Brands

• SI KELUARGA MISKIN: Online system for registration of poor families
• E-PELAYANAN
• SI BANSOS
• RIAS (Rumah Ilmu Arek Suroboyo)
• WARGAKU
• SUPERAPP

Quantifiable outcome

• Customer Satisfaction Index score of 99.31 (A - Sangat Baik) in 2025
• +2 more outcomes

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Four partnerships are on record, tiered minor.

• Karang WerdaminorStrategic or Co-development Partner · 1 January 2025Karang Werda (elderly community organization at the neighborhood level in Surabaya) conducted social visits and donations including vitamins, medication, wheelchairs, and walking sticks to UPTD Griya Werda elderly home.
• Impact Circle - AIESEC In SurabayaminorStrategic or Co-development Partner · 1 January 2024Collaboration between Pemerintah Kota Surabaya and Impact Circle AIESEC In Surabaya in 2024 for improving inclusive culture among youth for the future of Indonesia.
• Vasa Hotel (@vasahotel)minorOthers · 1 January 2022Vasa Hotel provided donations of disability assistive devices to Dinas Sosial Kota Surabaya for distribution to residents with disabilities.
• Srijaya PeduliminorOthers · 1 January 2021Srijaya Peduli donated 5 vehicle units to Pemerintah Kota Surabaya to support operational transport of COVID-19 deceased victims in Kota Pahlawan (Surabaya).

Scale indicators4 records

Recent moves9 records

Expansion highlights4 records

Market position

Weaknesses5 records

Competitive moat4 records

Customer concentration

• LinkedInlinkedin.com/company/dinas-sosial---kota-surabaya

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dinas Sosial - Kota Surabaya