Microsoft Dynamics CRM
Dynamics CRM Support is a UK-based Microsoft-certified consultancy providing SLA-backed technical support, managed services, and role-based training for organisations running Microsoft Dynamics 365 and Power Platform, serving 300+ active client environments across mid-market and enterprise segments in the UK and Europe.
- Company typePrivate
- Founded-
- HeadquartersLondon, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Microsoft Dynamics CRM does
Dynamics CRM Support is a privately held, UK-headquartered specialist consultancy that delivers technical support, managed services, and structured training for organisations running Microsoft Dynamics 365 and the Power Platform. The company is a certified Microsoft partner and operates with 100% Microsoft-certified consultants who have 15+ years of experience on the platform; the entire practice is built around the Microsoft business applications stack, with no generalist IT services work. Service delivery is remote-first across the UK and Europe, supported by three offices in London (EMEA headquarters), Manchester (Northern UK delivery hub), and Dublin (European operations and multilingual support).
The product offering is organised into three subscription-based support tiers (Essential, Professional, and Enterprise) with progressively stronger SLAs ranging from an 8-hour business-hours response up to 24/7 cover with a 1-hour P1 response and a designated Technical Account Manager, and with Professional explicitly positioned as the most popular plan. Around this support core, the company sells managed services (proactive health checks, release management, continuous improvement), a six-track training catalogue covering end-users, super-users, administrators, Power BI/reporting, Power Platform foundations, and bespoke workshops, and project-based configuration, customisation, integration (Microsoft 365, Azure, Power Platform, third-party systems via Dataverse and APIs), and reporting/insights services.
The business model is overwhelmingly services-led: recurring monthly subscriptions on support plans combined with professional-services revenue from training, configuration, and integration work. The go-to-market is consultation-driven, with no self-service or transactional channel; enquiries are routed from the website and contact form to specialists who issue quotes. The company claims 300+ active client environments spanning insurance, manufacturing, professional services, financial services, healthcare, retail, and logistics, and explicitly targets both mid-market organisations and global enterprises with mission-critical Dynamics deployments. No external investors, parent company, or funding rounds are disclosed; the firm is privately held, founder/principal-led, and operating without public financial reporting.
Microsoft Dynamics CRM firmographics
Firmographics- Name
- Microsoft Dynamics CRM
- Legal name
- Dynamics CRM Support
- Website
- https://dynamicscrmsupport.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Dynamics CRM Support is a UK-based Microsoft-certified consultancy providing SLA-backed technical support, managed services, and role-based training for organisations running Microsoft Dynamics 365 and Power Platform, serving 300+ active client environments across mid-market and enterprise segments in the UK and Europe.
- Ownership category
- akta.pro rank
Microsoft Dynamics CRM industry classification
Industry- Product category
- IT Consulting and Managed Services for Microsoft Dynamics 365
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- CRM Managed Services & Support (BPAEAGAD)
- akta.pro secondary industries
- Customer Service, Support & Contact Center CRM (HDAEAFAC), CRM Implementation & Customization Services (BPAEAGAC), Field Service CRM (Dispatch, Scheduling & Mobile Service) (HDAEAFAL)
Keywords
Where Microsoft Dynamics CRM is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
Microsoft Dynamics CRM business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Technical Support Services: SLA-backed technical support for Dynamics 365 environments with tiered plans (Essential, Professional, Enterprise) offering different response times and coverage levels
- Training Services: Role-based training programmes for end-users, super-users, and administrators, delivered live, virtual, or self-paced
- Managed Services: Proactive platform health monitoring, release management, configuration, and continuous improvement aligned to customer roadmap
- Configuration and Customisation: Workflows, Power Automate flows, model-driven apps, and tailored business process flows
- Integration Services: Integration services for Microsoft 365, Azure, Power Platform, and third-party systems using Dataverse and APIs
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Essential - For smaller teams getting reliable cover |
| Subscription | Monthly | Professional - Our most popular plan for mid-sized teams |
| Subscription | Monthly | Enterprise - For mission-critical Dynamics environments |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels3 records
Microsoft Dynamics CRM product offering
Product offeringCore offering
Dynamics CRM Support provides SLA-backed technical support, role-based training, and managed services exclusively for organisations running Microsoft Dynamics 365 and the Power Platform. Services span technical support plans (Essential, Professional, Enterprise), structured end-user and administrator training, proactive managed services with platform health monitoring, and professional services covering configuration, customisation, integration, and reporting.
Product overview
Dynamics CRM Support provides a comprehensive portfolio of services for Microsoft Dynamics 365 and the Power Platform. The offering comprises three-tiered support plans (Essential, Professional, Enterprise) providing SLA-backed technical support across Dynamics 365 Sales, Customer Service, Field Service, Marketing, Customer Insights, and Finance & Operations modules, alongside Power Apps, Power Automate, and Power BI. Complementing support are managed services including proactive health checks and release management, structured training programmes covering end-user, super-user, and administrator training plus Power Platform foundations and bespoke workshops, and professional services for configuration, customisation, integration, and reporting. The company also integrates these products with Microsoft 365, Azure, and third-party systems via Dataverse and APIs.
Differentiator
Problem solved
Functional benefit
Products and services
- Technical Support Services SLA-backed technical support for Microsoft Dynamics 365 environments, covering Sales, Customer Service, Field Service, Marketing, and Finance & Operations modules with tiered response times from 8-hour to 1-hour P1 SLAs and optional designated Technical Account Manager on higher tiers.
- Managed Services Proactive platform health checks, release management, continuous improvement, security and access reviews, and environment lifecycle management for Microsoft Dynamics 365 deployments.
- Training Programmes Role-based training programmes for Dynamics 365 end-users, super-users, and administrators, plus Power BI & Reporting, Power Platform Foundations, and bespoke workshops, delivered live, virtual, or self-paced to lift adoption and reduce ticket volume.
- Configuration & Customisation Services Professional services building workflows, Power Automate flows, model-driven apps, and tailored business process flows within Microsoft Dynamics 365 to fit customer-specific processes.
- Integration Services Integration services connecting Microsoft Dynamics 365 with Microsoft 365, Azure, the Power Platform, and third-party systems using Dataverse and APIs.
- Reporting & Insights Services Reporting and analytics services building Power BI dashboards, advanced finds, and other analytics on top of Dynamics 365 and Dataverse data so teams can surface the right information.
Quantifiable outcome
- Response times within hours, not days
- +2 more outcomes
Companies that use Microsoft Dynamics CRM
Customer profileNamed customers7 records
Segments3 records
Ideal customer profiles3 records
Microsoft Dynamics CRM technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature3 records
Microsoft Dynamics CRM partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MicrosoftcoreCertified Microsoft partner providing support, training, and managed services for Microsoft Dynamics 365 and Power Platform. All consultants are Microsoft-certified across Sales, Service, Finance, and Power Platform. Services are built exclusively around Microsoft technologies including Dynamics 365 Sales, Customer Service, Field Service, Marketing, Finance & Operations, and Power Apps, Power Automate, and Power BI.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Microsoft Dynamics CRM competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key highlights6 records
Customer concentration
Microsoft Dynamics CRM social profiles
Digital presenceMicrosoft Dynamics CRM financial estimates
Financial estimateRevenue estimate
Valuation estimate
Microsoft Dynamics CRM leadership team
Management profileNumber of profiles
Microsoft Dynamics CRM funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Microsoft Dynamics CRM M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Microsoft Dynamics CRM
What does Microsoft Dynamics CRM do?
Dynamics CRM Support provides SLA-backed technical support, role-based training, and managed services exclusively for organisations running Microsoft Dynamics 365 and the Power Platform. Services span technical support plans (Essential, Professional, Enterprise), structured end-user and administrator training, proactive managed services with platform health monitoring, and professional services covering configuration, customisation, integration, and reporting.
Is Microsoft Dynamics CRM a public or private company?
Microsoft Dynamics CRM is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Microsoft Dynamics CRM founded?
Microsoft Dynamics CRM was founded in -1. It employs 1 to 10 people.
Where is Microsoft Dynamics CRM based?
Microsoft Dynamics CRM is headquartered in London, United Kingdom, in the Europe region.
How does Microsoft Dynamics CRM make money?
Five revenue lines are on record. Technical Support Services are the primary driver. The others are training Services, managed Services, configuration and Customisation and integration Services.
Does Microsoft Dynamics CRM have an API?
No public API is recorded for Microsoft Dynamics CRM.
What industry is Microsoft Dynamics CRM in?
Microsoft Dynamics CRM's product category is IT Consulting and Managed Services for Microsoft Dynamics 365. Its primary akta.pro industry code is BPAEAGAD, CRM Managed Services & Support, with a secondary code of HDAEAFAC, Customer Service, Support & Contact Center CRM. Its NAICS code is 541511 and its SIC code is 7370.