Ealing Abbey Counselling Service

What Ealing Abbey Counselling Service does

Ealing Abbey Counselling Service (EACS) is a registered charity and voluntary-sector provider of affordable counselling and psychotherapy, operating from 1A Montpelier Avenue in the London Borough of Ealing since 1994. It operates under the charitable status of the Trust of St Benedict's Abbey, Ealing, and serves individual adults and couples primarily in Ealing with overflow capacity extended to neighbouring boroughs. The service is led by Director Deborah Saville, supported by a clinical manager, placement manager, assessment coordinator, administrative staff and a network of 60+ volunteer counsellors in training on professionally accredited courses (UKCP/BPS, BACP), with formal intake via clinical assessment conducted by senior practitioners on Mondays and Wednesdays.

EACS delivers three core service lines — an Assessment Service, General Counselling and Psychotherapy (weekly 1:1 sessions available up to one year, Monday–Friday 8am–8pm), and Couples Relationship Counselling (up to six months, fixed £40 assessment fee) — plus two clinical placement programmes for counselling students. Delivery is in-person only, with no proprietary digital platform; service access is via phone booking (020 8998 3361), email, and written referrals from NHS MINT teams, NHS Ealing IAPT, Primary Care Mental Health Practitioners and Social Prescribers. All practitioners hold enhanced DBS clearance and the organisation maintains BACP Organisational Membership (113933), ICO registration (ZA083894) and Howden professional indemnity cover.

The revenue model is a hybrid of three streams: client contributions on an income-based sliding scale (guideline £1 per £1,000 of income; £10/£20 concession rates for those on state benefits), part-funding grants from Ealing Council and the NHS Ealing Integrated Care Partnership via the Ealing Borough Based Partnership, and donations/contributions solicited through the website, BACS/cheque, and an Easyfundraising shopping referral arrangement. In 2025 the service delivered 4,564 counselling and psychotherapy sessions to 369 local residents.

Name

Ealing Abbey Counselling Service

Legal name

Ealing Abbey Counselling Service

Website

https://eacs.org.uk

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Ealing Abbey Counselling Service (EACS) is a registered charity, founded in 1994, providing affordable sliding-scale counselling and psychotherapy primarily to adults and couples in the London Borough of Ealing, part-funded by Ealing Council and the NHS Ealing Integrated Care Partnership.

Ownership category

akta.pro rank

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Sliding Scale Counselling Fees: Clients contribute weekly fees based on a sliding scale according to income (guideline £1 per £1000 of income). Concession rates available for those on state benefits (£10 for general counselling, £20 for couples counselling).
2. Donations and Contributions: Relies greatly on donations, contributions, and other forms of funding to carry out its work. Accepts one-off and regular monthly donations via BACS or cheque.
3. Partnership Funding: Part-funded by Ealing Council and NHS Ealing Integrated Care Partnership to provide talking therapy provision.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Ealing Abbey Counselling Service provides affordable, confidential, one-to-one counselling and psychotherapy plus couples relationship counselling in the London Borough of Ealing, delivered via an initial assessment process followed by weekly sessions on a sliding-scale fee basis. The service is part-funded by Ealing Council and NHS Ealing Integrated Care Partnership and is staffed largely by 60+ volunteer counsellors on professionally accredited training placements supervised by senior clinicians.

Product overview

Ealing Abbey Counselling Service offers a unified talking therapy provision comprising three core service lines: an Assessment Service that evaluates client needs and matches them with Counsellors; a General Counselling and Psychotherapy service providing weekly one-to-one sessions for up to one year on a sliding-scale fee basis; and a Couples Relationship Counselling service for up to six months. The organisation also operates two counsellor placement programmes for psychotherapy students seeking clinical experience as part of their professionally accredited courses.

Differentiator

Problem solved

Functional benefit

Products and services

• Assessment Service Initial assessment carried out by senior practitioners on Mondays and Wednesdays to evaluate client needs and match them with an appropriate counsellor; available to Ealing Borough residents on a priority basis and to neighbouring borough residents where capacity allows.
• General Counselling and Psychotherapy Weekly one-to-one counselling and psychotherapy sessions available Monday to Friday 8am to 8pm, providing long-term support for up to one year on a sliding-scale fee of £1 per £1,000 of income, with concession rates for benefit recipients.
• Couples Relationship Counselling Relationship counselling for couples addressing marital problems, conflict resolution, communication difficulties, or affairs, available for up to six months on a sliding-scale basis with a fixed £40 assessment fee.
• 1:1 General Counselling & Psychotherapy Placement Clinical placement for counselling students on UKCP/BPS or BACP accredited courses, requiring a minimum 2-year commitment with a caseload of at least 3 clients and monthly group supervision.
• Couples Relationship Counselling Placement Specialised placement for couples therapy training requiring at least 200 hours of prior face-to-face general counselling experience and a minimum 1-year clinical commitment at EACS.

Quantifiable outcome

• 4564 counselling and psychotherapy sessions delivered to 369 people in 2025
• +1 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered minor and core.

• Asian Family CounsellingminorStrategic or Co-development PartnerListed as a Key Local Partner on EACS website, indicating referral or collaboration relationship for mental health services in the Ealing area.
• Bereft Bereavement CounsellingminorStrategic or Co-development PartnerListed as a Key Local Partner, suggesting mutual referral or collaboration relationship for bereavement support services.
• CAPE PsychotherapyminorStrategic or Co-development PartnerListed as a Key Local Partner, indicating collaborative relationship in psychotherapy services.
• Metanoia Counselling/Psychotherapy ServiceminorStrategic or Co-development PartnerListed as a Key Local Partner, indicating collaborative relationship for counselling and psychotherapy services.
• NHS Ealing IAPTcoreStrategic or Co-development PartnerKey local partner and part-funder. EACS works in partnership with NHS to bridge the gap between NHS constraints and private treatment. Accepts referrals from NHS Ealing IAPT.
• NHS Mental Health Integrated Network Teams (MINT)coreStrategic or Co-development PartnerAccepts written referrals from NHS MINT teams. Key referral pathway partner for patients needing additional support beyond NHS services.
• Women & Girls NetworkminorStrategic or Co-development PartnerListed as a Key Local Partner, indicating collaborative relationship for women's mental health services.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Mind: UK-wide mental health charity offering information, support, and local services including counselling — comparable as a voluntary-sector mental health provider, though operating at much larger scale than EACS.
• Samaritans: UK charity providing emotional support for people in distress — comparable voluntary-sector mental health provider, though focusing on listening rather than long-term therapy.
• NHS Talking Therapies (IAPT): National NHS programme providing free talking therapies for anxiety and depression — directly comparable service offering that EACS explicitly complements with longer-term, sliding-scale sessions.

Direct peers

• Relate: UK national charity providing relationship and couples counselling on a sliding-scale basis — directly comparable to EACS's Couples Relationship Counselling service in mission, model, and pricing approach.
• Cruse Bereavement Support: UK bereavement support charity offering volunteer-delivered counselling at low or no cost — directly comparable to EACS in voluntary-sector model, sliding-scale pricing, and volunteer clinical workforce.
• Anxiety UK: UK charity providing support and therapy services for people with anxiety — comparable as a voluntary-sector mental health provider offering counselling services to individuals.
• Asian Family Counselling: Listed as a Key Local Partner on EACS's website; London-based voluntary-sector counselling service — directly comparable in service model and local referral partnerships.
• Centre for Better Health: London-based voluntary-sector mental health charity offering counselling and wellbeing services — comparable to EACS in geographic focus, voluntary-sector model, and counselling delivery.
• CAPE Psychotherapy: Listed as a Key Local Partner on EACS's website; community psychotherapy provider in the Ealing area — directly comparable in voluntary-sector psychotherapy model and local referral network.
• Bereft Bereavement Counselling: Listed as a Key Local Partner on EACS's website; bereavement counselling service in the Ealing area — directly comparable specialist counselling charity with mutual referral relationship.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/ealing-abbey-counselling-service

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ealing Abbey Counselling Service