E-Com Dispatch

What E-Com Dispatch does

E-COM 911 Dispatch is a public-safety communications cooperative headquartered in Homewood, Illinois, operating a centralized 9-1-1 dispatch center that serves nine member municipalities in the Illinois south suburbs — Country Club Hills, East Hazel Crest, Flossmoor, Glenwood, Hazel Crest, Homewood, Riverdale, South Holland, and Thornton — covering a population of approximately 108,000. The organization processes Police, Fire, EMS, Department of Public Works, 9-1-1 emergency, and non-emergency calls for these agencies using a Computer-Aided Dispatch (CAD) system that captures emergency information and relays it to field personnel via radio, with Emergency Medical Dispatch (EMD) protocol certification supporting medical emergencies.

Technically, E-COM's stack is built on three core components: the CAD data-entry system for dispatcher workflow, EMD protocol-based medical dispatch supported by CPR-certified dispatchers, and the CODE RED emergency-notification integration for community alerting. The organization holds Law Enforcement Agency Data System (LEADS) certification for criminal-justice information access, is designated as the backup Public Safety Answering Point for MABAS-24 (Mutual Aid Box Alarm System Division 24), and is an NCMEC 9-1-1 Call Center Partner with the National Center for Missing and Exploited Children. In 2019, E-COM handled over 130,000 calls.

E-COM is structured as a non-profit cooperative rather than a commercial enterprise. Funding flows from member-community contributions rather than transactional pricing, and ownership/control resides with the participating municipalities through an intergovernmental agreement structure. The organization operates without traditional go-to-market channels; expansion occurs by onboarding additional member agencies. Recent activity has centered on adding two new member communities beyond the seven reported in 2019, formalizing regional mutual-aid and missing-children partnerships, and integrating community-notification tooling.

Name

E-Com Dispatch

Legal name

E-COM 911 Dispatch

Website

https://ecom911.net

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

E-COM 911 Dispatch is a non-profit municipal cooperative that provides centralized 9-1-1 and Computer-Aided Dispatch services for police, fire, EMS, and public works across nine Illinois south-suburban communities serving approximately 108,000 residents.

Ownership category

akta.pro rank

Product category

Public Safety Communications & Emergency Dispatch Services

NAICS

Telephone Call Centers (56142), Telephone Answering Services (561421), Fire Protection (92216)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ), Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK)

Keywords

• Emergency dispatch services
• Public safety communications
• 911 call center
• Computer-aided dispatch
• Municipal public safety

Headquarters

HQ city

Homewood, IL

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Others

Distribution channels1 record

Marketing channels1 record

Core offering

E-Com Dispatch (E-Com 911 Dispatch) operates a centralized public safety communications center that provides police, fire, EMS, public works, 9-1-1 emergency, and non-emergency call dispatch services to nine member communities in Illinois serving approximately 108,000 residents. The organization functions as a municipal cooperative dispatch agency that processes emergency information through a Computer-Aided Dispatch (CAD) system, relays calls to first responders via radio, and handles over 130,000 calls annually while serving as a backup PSAP for MABAS-24 and as an NCMEC 9-1-1 Call Center Partner.

Product overview

E-COM 911 Dispatch is a public safety communications center providing consolidated 911 emergency dispatch services for police, fire, EMS, and public works across nine Illinois communities serving approximately 108,000 residents. The core offering is the E-COM Public Safety Communications System, which handles all emergency and non-emergency calls using a Computer-Aided Dispatch (CAD) system. Supporting modules include Emergency Medical Dispatch (EMD) certification for medical emergency protocols and CODE RED for community emergency notifications. The organization processed over 130,000 calls in 2019 and serves as a backup PSAP for MABAS-24.

Differentiator

Problem solved

Functional benefit

Products and services

• E-COM Public Safety Communications System Centralized 911 emergency and non-emergency dispatch services for police, fire, EMS, and Department of Public Works (DPW) operations serving nine Illinois communities with approximately 108,000 residents. Processes over 130,000 calls annually using a Computer-Aided Dispatch system to relay emergency information to public safety personnel via radio.

Quantifiable outcome

• Handled over 130,000 calls in 2019
• +1 more outcomes

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Six partnerships are on record, tiered core and minor.

• MABAS-24coreStrategic or Co-development PartnerE-COM serves as the backup PSAP (Public Safety Answering Point) for MABAS-24 (Mutual Aid Box Alarm System), providing mutual aid dispatch coordination for emergency response across member jurisdictions.
• National Center for Missing and Exploited Children (NCMEC)coreStrategic or Co-development PartnerE-COM is currently a NCMEC 9-1-1 Call Center Partner with The National Center for Missing and Exploited Children, supporting their mission through specialized 9-1-1 call handling protocols for missing and exploited children cases.
• ILEASminorOthersMember of Illinois Law Enforcement Alarm System for coordinated emergency response
• NENAminorOthersMember of National Emergency Number Association for 9-1-1 industry standards and best practices
• ILAPCOminorOthersMember of Illinois Association of Police Chiefs
• ILTERTminorOthersIllinois Tactical Emergency Response Team member

Scale indicators3 records

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• Motorola Solutions: Provides command-center CAD and dispatch solutions for police, fire, and EMS alongside its dominant radio/LMR infrastructure business. Closest broad incumbent supplying the equipment backbone that PSAPs like E-COM rely on.
• CentralSquare Technologies: Major public-safety software provider (CAD, RMS, mobile) serving PSAPs and municipalities across the US. Comparable as a technology and software stack underlying consolidated PSAP operations like E-COM's.
• Tyler Technologies: Provides public-sector software including public-safety and dispatch solutions to municipalities and counties. Comparable as a diversified vendor serving the same municipal public-safety buyer.
• Hexagon Safety, Infrastructure & Geospatial: Supplies CAD, mapping, and location-intelligence software used by PSAPs and emergency-response agencies. Comparable as an infrastructure-software peer serving the dispatch workflow.
• Intrado (Life-Assist): Long-established 911 infrastructure and call-routing provider for carriers and PSAPs across the US. Comparable as a peer providing the underlying911 connectivity layer for consolidated dispatch centers.

Direct peers

• Comtech Telecommunications: Provides 911/E911 call-routing and location-services infrastructure for PSAPs and carriers. Directly comparable as a vendor operating in the same 911 dispatch value chain.

Emerging players

• Zuercher Technologies (TriTech): Sells CAD, records, and mobile software to small and mid-sized PSAPs and law-enforcement agencies, mirroring the type of technology stack E-COM uses for multi-jurisdictional dispatch.
• Southern Software: Provides CAD, RMS, and mobile software targeted at smaller and mid-sized PSAPs and sheriff's offices, closely matching E-COM's small-scale multi-agency profile.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/e-com-dispatch

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about E-Com Dispatch