EDAN Lincs delivering LDASS and refuge support

What EDAN Lincs delivering LDASS and refuge support does

EDAN Lincs (End Domestic Abuse Now Lincolnshire) is an independent registered charity in England and Wales (Charity No. 1092913) founded in 1999 and headquartered in Lincoln, UK. It delivers the Lincolnshire Domestic Abuse Specialist Service (LDASS), a countywide portfolio of domestic abuse support services commissioned by Lincolnshire County Council with co-funding from Lincolnshire's Police and Crime Commissioner and NHS Lincolnshire Integrated Care Board. The organization provides refuge accommodation, community-based outreach, Independent Domestic Violence Advisor (IDVA) support, dedicated children and young people's services, recovery programmes, safety planning, and a single point of access helpline (01522 510041) serving survivors across Lincolnshire. Service access channels include telephone, secure CJSM email for professional referrals, online referral forms, website live chat, and in-person community engagement through an Outreach Engagement Team (OET) and a network of trained Domestic Abuse Champions.

The technology stack is non-proprietary and operational rather than platform-based. It consists of a public-facing website with live chat functionality, online referral forms, helpline telephony infrastructure, and secure CJSM email routing for professional referrals. There is no disclosed mobile application, API surface, data platform, or proprietary software architecture; the organization does not publish any technology IP, patents, or research output.

EDAN Lincs operates a public sector commissioning and charitable fundraising hybrid revenue model. The primary income stream is the multi-year Lincolnshire County Council contract for LDASS, supplemented by co-commissioning from the Police and Crime Commissioner and NHS Lincolnshire Integrated Care Board. Secondary income derives from individual donations, corporate sponsorship, legacy giving, and online fundraising via the JustGiving platform, with Gift Aid applied where eligible. All services are delivered free of charge at the point of use to survivors of domestic abuse. The organization is governed by a Board of Trustees chaired by Lydia Patsalides, with Celia Madden serving as Chief Executive Officer, and operates an Outreach Engagement Team alongside a separate Refuge Support staff group, totalling approximately 70 personnel.

Name

EDAN Lincs delivering LDASS and refuge support

Legal name

EDAN Lincs

Website

https://edanlincs.org.uk

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

EDAN Lincs is a UK-registered charity (founded 1999) delivering the Lincolnshire Domestic Abuse Specialist Service (LDASS) on behalf of Lincolnshire County Council, providing countywide refuge accommodation, outreach, IDVA, children and recovery support to survivors of domestic abuse.

Ownership category

akta.pro rank

Product category

Domestic Abuse Support Services

NAICS

Other Individual and Family Services (624190), Other Community Housing Services (624229), Child and Youth Services (624110)

SIC

Services-Social Services (8300)

akta.pro industry

PRIMARYBPAGAEAD

Domestic Violence & Abuse Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYBPAGAEAB

Housing Assistance & Homeless Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYBPAIANAC

Homelessness Prevention, Shelter & Supportive Housing Services

Business & Public Services/Public Sector & Government Administration/Housing, Urban Planning & Community Development

Keywords

• Domestic abuse support
• Refuge accommodation
• Community outreach services
• Victim advocacy
• Specialist intervention support

Headquarters

HQ city

Lincoln

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Commissioning: LDASS is commissioned by Lincolnshire County Council with support from Lincolnshire's Police and Crime Commissioner and NHS Lincolnshire Integrated Care Board. Countywide refuge services also commissioned in 2020.
2. Donations and Fundraising: Charitable donations from public via JustGiving platform, corporate sponsors, fundraising events, and legacy bequests. Gift Aid scheme for UK tax payers.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

EDAN Lincs delivers the Lincolnshire Domestic Abuse Specialist Service (LDASS), providing free, confidential support and specialist intervention to adults and children affected by domestic abuse across Lincolnshire. Core offerings include refuge accommodation (multi-occupancy and self-contained options), a helpline-based Support Hub, IDVA advocacy for high-risk victims, children and young people's support, community outreach training, and a Domestic Abuse Champions network. Services are commissioned by Lincolnshire County Council with Police and Crime Commissioner and NHS Lincolnshire ICB co-funding.

Product overview

EDAN Lincs operates as a single-service organization focused on delivering the Lincolnshire Domestic Abuse Specialist Service (LDASS), a comprehensive portfolio of domestic abuse support services commissioned by Lincolnshire County Council. The core offerings include refuge accommodation across Lincolnshire, a Support Hub with helpline and triage services, community outreach and engagement programs, and specialist support streams for adults, children, and high-risk individuals (IDVA). Additional services encompass safety planning, professional consultation, and survivor support networks. The organization does not operate a platform-plus-modules architecture but rather provides integrated support services through multiple channels including phone helplines, secure email, online forms, and in-person community outreach.

Differentiator

Problem solved

Functional benefit

Products and services

• Lincolnshire Domestic Abuse Specialist Service (LDASS) A comprehensive countywide domestic abuse service commissioned by Lincolnshire County Council, providing information, advice, and specialist intervention support for anyone affected by domestic abuse in Lincolnshire, including adults, children, and young people. Structured around three core principles: Prevention, Protection, and Recovery.
• Refuge Accommodation Safe, secure, furnished temporary accommodation for individuals and families escaping domestic abuse, with multi-occupancy, self-contained, and dispersed safe house options throughout Lincolnshire. Accessed via the Single Point of Access (SPA) gateway.
• Community Outreach and Engagement Proactive early intervention services delivered by the Outreach Engagement Team (OET), providing community awareness training, capacity building, and sustainable survivor support networks across Lincolnshire.
• Support Hub and Helpline Single point of access (01522 510041) for all EDAN Lincs services, including effective triage, strength-based assessment, advice, guidance, and referrals to relevant services. Operates 9am-5pm Monday to Friday.
• Adult Support Interventions Specialist support services for adults experiencing domestic abuse, including a complex needs pathway for survivors with additional needs.
• Children and Young People's Support Interventions Specialist support from dedicated children and young people workers to help process experiences and emotions in a safe environment, including support with school registration.
• IDVA (Independent Domestic Violence Advisor) Support Specialist advocacy support for victims at highest risk of serious harm, providing safety planning, multi-agency coordination, and support through criminal justice processes.
• Recovery Support Future-focused support to increase resilience, confidence, and skills to rebuild victims' lives following domestic abuse.
• Digital/Online Support Accessible online advice and support for all victims, including live chat functionality on the website and online referral forms.
• Safety Planning Comprehensive safety planning guidance and practical support for those experiencing or at risk of domestic abuse, helping survivors prepare to leave abusive situations safely.
• Single Point of Access (SPA) for Refuge Central gateway for all referrals into Domestic Abuse Safe Accommodation (DASA), reducing barriers to accessing refuge accommodation across Lincolnshire.
• Professionals Consultation Service One-off advice and support for professionals (GPs, teachers, social workers, police, housing officers) working with domestic abuse victims, including anonymous consultation options.
• Domestic Abuse Champion Training Programme Training programme to develop a network of champions across Lincolnshire to raise awareness, identify signs of abuse, and guide individuals to specialist support services.

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core, minor and supporting.

• Lincolnshire County CouncilcoreStrategic or Co-development Partner · 1 April 2023Primary commissioning partner for the Lincolnshire Domestic Abuse Specialist Service (LDASS). The service began on 1st April 2023, commissioned by the County Council to provide outreach and specialist domestic abuse support across the entire county.
• Lincolnshire Police and Crime CommissionercoreStrategic or Co-development PartnerProvides funding support alongside Lincolnshire County Council for the LDASS service, contributing to countywide domestic abuse support provision.
• NHS Lincolnshire Integrated Care BoardcoreStrategic or Co-development PartnerProvides funding support alongside Lincolnshire County Council for the LDASS service, supporting integrated healthcare response to domestic abuse.
• National Women's AidminorStrategic or Co-development PartnerEDAN Lincs joined forces with national Women's Aid in 2001 to achieve charity status. Maintains affiliation with the national domestic abuse charity network.
• UK SAYS NO MORE / Safe SpacessupportingChannel Partner/ Reseller/ DistributorPartnership providing Safe Spaces in pharmacies, banks, and jobcentres across the UK where domestic abuse victims can access support discreetly. EDAN Lincs Refuge services accessible through this network.

Scale indicators3 records

Recent moves13 records

Expansion highlights6 records

Direct peers

• Respect: UK charity providing support for perpetrators and specialist DA services. Comparable as a specialist DA organization running accredited programs, helplines (Respect Phoneline), and training—mirroring EDAN's IDVA, training, and Champion workstreams.
• Solace Women's Aid: London-focused DA charity running refuges, advocacy, and outreach services with similar integrated service model. Comparable to EDAN as another Women's Aid-affiliated member charity delivering full-portfolio DA support at city/regional level.
• Hampton Trust: Regional UK charity delivering DA perpetrator intervention programs, IDVA support, and training across defined geographies. Closely comparable to EDAN as a similar-size specialist DA service with multi-strand programs including behavior change work.
• Nottinghamshire Women's Aid: County-level DA charity operating refuges and outreach in a neighbouring East Midlands county. Most directly comparable to EDAN as a regional Women's Aid-affiliated charity with similar countywide commissioned services and refuge portfolio.

Broad incumbents

• Victim Support: Major UK charity providing independent support for victims of crime including DA. Comparable as an England-wide commissioned victim support provider intersecting with EDAN's professional consultation and outreach work for domestic abuse victims.
• Women's Aid Federation of England: National federation of local domestic abuse services. EDAN Lincs itself is affiliated with Women's Aid (since 2001) and effectively operates as a Lincolnshire member of this federation model; direct functional peer as the federated body for grassroots DA organizations.
• Refuge: National UK charity operating the National Domestic Abuse Helpline and a national network of refuges. Directly comparable to EDAN Lincs as the dominant national DA specialist organization with county-level service delivery, but operating at much greater scale.

Emerging players

• Galop: UK charity supporting LGBT+ victims of abuse including domestic abuse. Comparable as a specialist national DA helpline and advocacy provider operating alongside generalist DA services like EDAN.
• Karma Nirvana: UK charity specializing in honor-based abuse and forced marriage. Comparable as a specialist national DA charity operating helplines, training, and casework similar to EDAN's CYP and complex needs pathways.

Others

• SafeLives: UK charity pioneering the DASH risk assessment used by EDAN and operating IDVA/Drive programs nationally. Comparable as an adjacent specialist in the domestic abuse ecosystem—training IDVAs and accrediting DA services that EDAN's team uses.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@EdanLincs
• Facebookfacebook.com/EDANlincs
• LinkedInlinkedin.com/company/edan-lincs
• Instagraminstagram.com/edanlincs

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EDAN Lincs delivering LDASS and refuge support