Department of Elder Affairs

What Department of Elder Affairs does

The Florida Department of Elder Affairs (DOEA) is a Florida state government agency established in 1965, headquartered at 4040 Esplanade Way in Tallahassee. It administers a comprehensive portfolio of aging services for Florida residents aged 60 and older, including housing, food and nutrition, transportation, health and wellness, health insurance counseling, senior employment, caregiver support, elder protection, and legal services. The agency serves all 67 Florida counties through a coordinated network of 11 Area Agencies on Aging operating as Aging and Disability Resource Centers (ADRCs) across 11 Planning and Service Areas, with access via the toll-free Elder Helpline (1-800-96-ELDER) and the Florida Senior Legal Helpline.

DOEA operates internal programs including the Long-Term Care Ombudsman Program, SHINE (Serving Health Insurance Needs of Elders) for Medicare counseling, the Office of Public and Professional Guardians, CARES for Medicaid Waiver medical eligibility determinations, and Alzheimer's Disease and Related Dementias caregiver training. The technology foundation consists of the Client Information Referral Tracking System (CIRTS) for case management and the standardized 701 Forms Suite (701A/B/C/S/T) for needs assessment and eligibility determination, with role-based access governance. The agency participates in the multi-agency Florida Care Provider Background Screening Clearinghouse administered by AHCA, which mandates Level 2 screening for care providers across seven state agencies.

DOEA is funded through state legislative appropriations and federal grants, including Older Americans Act funds and Medicaid waivers, and provides all services at no cost to eligible seniors. Its GTM motion is community-led, reaching seniors through the ADRC network, helplines, county hotlines, social media (Facebook, X, Instagram, LinkedIn), and partner organizations. The agency reports to the Governor of Florida and operates without shareholders, external investors, or commercial revenue.

Name

Department of Elder Affairs

Legal name

Florida Department of Elder Affairs

Website

https://elderaffairs.org

Company type

Public

Founded year

1965

Operating status

Operating

Headcount range

1–10 employees

Short description

The Florida Department of Elder Affairs is a state government agency that administers a comprehensive portfolio of aging services — including housing, nutrition, transportation, healthcare, caregiver support, elder protection, and legal aid — to Florida residents aged 60 and older across all 67 counties through 11 Aging and Disability Resource Centers.

Ownership category

akta.pro rank

Product category

Government Aging Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Administration of Public Health Programs (923120)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Chronic Care & Complex Care Management (HSABAIAD), Benefits, Insurance & Entitlement Navigation (Medicare/Medicaid/VA/LTC) (HSABAIAG), Adult Day Respite Programs (Daytime Relief) (HLADAKAC)

Keywords

• Aging services
• Senior care programs
• Long-term care
• Elder protection
• Community resource coordination

Headquarters

HQ city

Tallahassee

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Government Appropriations and Grants: DOEA operates as a Florida state government agency funded through state legislative appropriations and federal grants including Older Americans Act funds, Medicaid waivers, and federal-state partnerships. Services are provided at no cost to eligible Florida seniors 60 years and older.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

The Florida Department of Elder Affairs administers statewide programs and services for Florida residents aged 60 and older, including housing assistance, food and nutrition programs, transportation, health and wellness services, Medicare/Medicaid insurance counseling (SHINE), senior employment, caregiver support, elder protection, and civil legal services. The agency delivers these services free of charge through a coordinated network of 11 Aging and Disability Resource Centers (ADRCs), specialized helplines, and oversight programs including the Long-Term Care Ombudsman Program and the Office of Public and Professional Guardians.

Product overview

The Florida Department of Elder Affairs operates as a state government agency offering a comprehensive portfolio of programs and services for seniors rather than a unified software product. The agency administers programs through 11 Aging and Disability Resource Centers (ADRCs) across Florida. Key programs include the Long-Term Care Ombudsman Program, SHINE health insurance counseling, the Florida Senior Legal Helpline, CARES assessment services, Alzheimer's Disease training, and the Office of Public and Professional Guardians. The agency also maintains the 701 Forms Suite for client assessment and eligibility determination, and connects seniors to housing, nutrition, transportation, health, employment, caregiving, and protection services. The website serves as an informational portal providing access to these programs rather than a technology product with AI capabilities or API integrations.

Differentiator

Problem solved

Functional benefit

Brands

• Elder Helpline: 1-800-963-5337 - toll-free information and assistance service for Florida elders and caregivers
• Florida Senior Legal Helpline
• SHINE
• Long-Term Care Ombudsman Program
• Operation Senior Shield

Products and services

• Housing Assistance Program
• Food and Nutrition Program
• Transportation Services
• Health and Wellness Program
• SHINE (Serving Health Insurance Needs of Elders)
• Senior Employment Program
• Caregiving Support Services
• Elder Protection Program
• Long-Term Care Ombudsman Program
• Florida Senior Legal Helpline
• Aging and Disability Resource Centers (ADRCs)

Quantifiable outcome

• Florida ranked as a national leader in supporting seniors and their families according to December 2025 press release.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

15 partnerships are on record, tiered core.

• Bay Area Legal Services, Inc.coreStrategic or Co-development PartnerPartnership to operate the Florida Senior Legal Helpline (1-888-895-7873), providing free civil legal advice and brief services over telephone to income-eligible Florida residents 60+. Bay Area Legal Services is a non-profit public interest law firm that handles consumer, housing, family law, probate, advance directives, Medicaid/Medicare, Social Security, and elder abuse matters. DOEA funds the program while Bay Area Legal Services provides the legal expertise and staffing.
• Agency for Health Care Administration (AHCA)coreStrategic or Co-development PartnerAHCA administers the statewide Care Provider Background Screening Clearinghouse used by DOEA and six other state agencies. The Clearinghouse provides a single data source for background screening results for persons screened for candidacy as employees/contractors/volunteers providing services to children, elderly, and disabled individuals, reducing duplication and costs.
• Florida Department of Children and FamiliescoreStrategic or Co-development PartnerOne of seven state agencies participating in the shared Care Provider Background Screening Clearinghouse. DOEA and DCF share screening results to reduce duplication and costs for background screening of care providers.
• Florida Department of HealthcoreStrategic or Co-development PartnerParticipates in the shared Care Provider Background Screening Clearinghouse. Additionally, DOEA refers licensed/certified healthcare professionals seeking exemption from disqualification to Florida Department of Health for review if the person is working within the scope of their license or certification.
• Florida Department of Education - Vocational RehabilitationcoreStrategic or Co-development PartnerOne of seven state agencies sharing the Care Provider Background Screening Clearinghouse database for coordinated background screening of care providers.
• Agency for Persons with DisabilitiescoreStrategic or Co-development PartnerParticipates in the shared Care Provider Background Screening Clearinghouse alongside DOEA and other state agencies.
• Florida Department of Juvenile JusticecoreStrategic or Co-development PartnerParticipates in the shared Care Provider Background Screening Clearinghouse alongside DOEA and other state agencies.
• 11 Area Agencies on AgingcoreChannel Partner/ Reseller/ DistributorDOEA administers aging programs through 11 regional Area Agencies on Aging operating as Aging and Disability Resource Centers (ADRCs). These ADRCs serve as single coordinated systems for information and access to long-term care resources for Floridians across 11 Planning and Service Areas covering all 67 counties.
• Area Agency on Aging of Pasco-Pinellas, Inc. (PSA 5)coreChannel Partner/ Reseller/ DistributorRegional ADRC serving Pasco and Pinellas counties. Address: 9549 Koger Blvd. Ste. 100, St. Petersburg, FL 33702. Direct: (727) 570-9696. Provides information, eligibility determinations, and access to aging services for seniors in the Tampa Bay area.
• Senior Connection Center, Inc. (PSA 6)coreChannel Partner/ Reseller/ DistributorRegional ADRC serving the greater Tampa area including Hillsborough County. Address: 8928 Brittany Way, Tampa, FL 33619. Direct: (813) 740-3888, Toll-Free: (800) 336-2226. Provides aging services coordination and access.
• Alliance for Aging, Inc. (PSA 11)coreChannel Partner/ Reseller/ DistributorRegional ADRC serving Miami-Dade and Monroe counties (South Florida). Address: 760 N.W. 107th Ave., Ste. 214, 2nd Floor, Miami, FL 33172. Direct: (305) 670-6500. Primary ADRC for Florida's most populous county.
• Senior Resource Alliance (PSA 7)coreChannel Partner/ Reseller/ DistributorRegional ADRC serving Central Florida including Orange, Osceola, and Seminole counties. Address: 3319 Maguire Blvd., Ste. 100, Orlando, FL 32803. Direct: (407) 514-0019. Covers the Orlando metropolitan area.
• Florida Department of Children and Families - Abuse HotlinecoreStrategic or Co-development PartnerDOEA refers elder abuse cases to the Florida Abuse Hotline (800-96-ABUSE) which is charged with providing comprehensive protective services for vulnerable adults who are abused, neglected, or exploited under state law requirements.
• Agency for Health Care Administration (LTC Facility Licensing)coreStrategic or Co-development PartnerDOEA refers complaints about long-term care facilities to AHCA which licenses and regulates these facilities in Florida. AHCA maintains a toll-free system (1-888-419-3456) for consumer complaints about LTC facilities.
• Attorney General - Medicaid Fraud Control UnitcoreStrategic or Co-development PartnerDOEA coordinates with the Medicaid Fraud Control Unit for investigations of fraud committed by healthcare providers, corruption in Medicaid program administration, and abuse, neglect, and exploitation of elderly, ill, and disabled residents of long-term care facilities.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Pennsylvania Department of Aging: Pennsylvania's state agency on aging operates the Aging and Disability Resource Centers (APPRISE for insurance counseling, PACE for caregivers) — a direct peer with a similar state-government structure and program portfolio to Florida DOEA.
• Massachusetts Executive Office of Elder Affairs: Massachusetts' cabinet-level elder affairs agency operating Aging Services Access Points (ASAPs), the SHINE insurance counseling program (counterpart to Florida's SHINE), and the MassHealth PCA program — a direct peer with a similar coordinating role in a heavily senior-populated state.
• Ohio Department of Aging: Ohio's state agency administering PASSPORT Medicaid waiver, Long-Term Care Ombudsman, and Area Agency on Aging network across 12 PSA regions — a directly comparable state-government peer with similar PSA-coordinated service delivery.
• California Department of Aging: California's state agency administering Older Americans Act programs, Aging and Disability Resource Centers, and senior services across California's 58 counties — structurally and functionally analogous to Florida DOEA in a larger state.
• Illinois Department on Aging: Illinois' state agency administering the Community Care Program, Senior Health Insurance Program (SHIP), and the statewide Area Agency on Aging network — a direct state-government peer with overlapping Medicaid waiver and insurance counseling programs.
• Georgia Division of Aging Services: Georgia's state agency administering the Aging and Disability Resource Connection, 12 Area Agencies on Aging, and Medicaid waiver programs — a direct state-government peer with a similar PSA-structured regional delivery model.
• Texas Health and Human Services Commission (Aging Services): Texas HHS administers aging services, including the Aging and Disability Resource Centers and Area Agencies on Aging, providing a comparable state-government elder affairs portfolio in the largest senior-population state by raw count.
• New York State Office for the Aging: New York's designated state agency on aging, overseeing 59 Area Agencies on Aging and providing caregiver support, NY Connects information services, and elder protection — a direct state-government peer to Florida DOEA.

Broad incumbents

• Administration for Community Living (ACL): Federal umbrella agency within HHS that administers the Older Americans Act and coordinates ADRC, LTSS, and protective services programs nationally. Operates one level above state DOEA-equivalents and provides federal funding and policy direction.

Others

• National Association of Area Agencies on Aging (n4a): National membership and advocacy organization representing the 600+ Area Agencies on Aging nationwide. Comparable as the overarching industry body that supports the ADRC network infrastructure that DOEA's 11 PSAs participate in.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/elderaffairs
• Facebookfacebook.com/elderaffairs
• LinkedInlinkedin.com/company/department-of-elder-affairs
• Instagraminstagram.com/flelderaffairs

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries5 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Department of Elder Affairs