El Justicia de Aragón

What El Justicia de Aragón does

El Justicia de Aragón is the regional ombudsman institution of the Autonomous Community of Aragón in Spain, established in its modern form under Ley 4/1985 as one of four basic institutions of self-government of the region alongside the President, the Government, and the Cortes de Aragón. The institution's historical roots extend to the medieval Kingdom of Aragón, where the Justicia served as a defender of individual rights against royal power; the modern institution was re-established in 1985 with broader competencies including the defense of the Statute of Autonomy and Aragonese (Foral) Civil Law. It is currently headed by Concepción Gimeno (appointed 2024) and operates from the Palacio de Armijo in Zaragoza, with additional citizen service offices in Huesca and Teruel. The institution serves all citizens of Aragón free of charge, addressing complaints against public administrations, mediating disputes, defending children's rights through the Oficina de la Infancia y Adolescencia, and addressing unwanted loneliness among elderly citizens through the Observatorio Aragonés de la Soledad (OAS).

The core service portfolio is delivered through a website-based complaint platform, an electronic sede, a free telephone hotline (900 210 210), email channels, and three physical offices covering the three provinces. Beyond complaint handling and resolution issuance, the institution publishes annual and special reports to the Cortes de Aragón, operates the Biblioteca Virtual de Derecho Aragonés, hosts the Foro de Derecho Aragonés, sustains the Cátedra de Derecho Civil y Foral de Aragón academic chair, and publishes the Revista Actualidad del Derecho en Aragón. In 2025 the institution processed 2,135 new expedientes (a 9% year-over-year increase) and served 8,922 citizens, with 184 resolutions issued and an 80% acceptance rate by the administrations addressed.

El Justicia de Aragón is funded entirely through public budgets allocated by the Government of Aragón and the Cortes de Aragón, with no fees charged to citizens and no revenue generation from service delivery. It partners strategically with the Universidad de Zaragoza, the Departamento de Ciudadanía y Derechos Sociales, the Federación Aragonesa de Municipios, Comarcas y Provincias, and other regional Spanish ombudsman institutions (Síndic de Catalunya, Ararteko, Valedora do Pobo, Defensor del Pueblo Español, among others). As an independent constitutional body reporting to the regional parliament, it has no private shareholders, no parent company, and no external funding rounds.

Name

El Justicia de Aragón

Legal name

El Justicia de Aragón

Website

https://eljusticiadearagon.es

Company type

Public

Founded year

1985

Operating status

Operating

Headcount range

1–10 employees

Short description

El Justicia de Aragón is the regional ombudsman institution of the Autonomous Community of Aragón, Spain, established in 1985. It protects citizens' rights against public administrations, defends Aragonese civil law, and serves all Aragonese residents free of charge.

Ownership category

akta.pro rank

Product category

Public Ombudsman Services

NAICS

Executive, Legislative, and Other General Government Support (921)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Education Ombudsman, Appeals & Complaints Offices (EDADAAAK)

Keywords

• Public ombudsman services
• Citizen complaint mediation
• Rights protection services
• Public administration oversight
• Constitutional mediation services

Headquarters

HQ city

Zaragoza

HQ country

Spain

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Public Institutional Funding: As a basic institution of self-government of the Autonomous Community of Aragón, El Justicia de Aragón is funded through public budgets allocated by the Government of Aragón and the Cortes de Aragón (regional parliament). No revenue is generated from citizens for services rendered.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

El Justicia de Aragón is the statutory ombudsman of the Autonomous Community of Aragón that receives, channels, and investigates complaints from citizens against public administrations, mediates disputes, and issues non-binding resolutions. It also defends Aragonese civil law and the Statute of Autonomy, protects the rights of minors and adolescents, and operates the Observatorio Aragonés de la Soledad (OAS) addressing unwanted loneliness among older adults.

Product overview

El Justicia de Aragón operates as an ombudsman institution providing institutional protection and defense of individual and collective citizen rights within the Autonomous Community of Aragon. The portfolio consists of core services including citizen complaint reception and processing through both digital (web forms, email, telephone) and in-person channels at three territorial offices (Zaragoza, Huesca, Teruel); formal resolution issuance to public administrations; mediation proceedings; and specialized child rights defense. Key institutional programs include the Observatorio Aragonés de la Soledad (OAS) addressing elderly solitude, the annual reporting program (general and special thematic reports), the virtual Aragonese Law Library, the Aragonese Law Forum, the Citizen Rights Forum, and the Cátedra de Derecho Civil y Foral de Aragón academic chair. The institution also organizes coordination conferences for ombudsman institutions and publishes legal journals. The primary digital touchpoints are the institutional website and electronic headquarters.

Differentiator

Problem solved

Functional benefit

Products and services

• Citizen Complaint Management and Atención al Ciudadano

Quantifiable outcome

• 80% acceptance rate of institutional resolutions by administrations
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core.

• Universidad de ZaragozacoreStrategic or Co-development Partner · 13 July 2026Collaboration agreement to promote and diffuse Aragonese Civil Law through the Universidad de la Experiencia program. The Justice of Aragón, Concepción Gimeno, and the rector Rosa Bolea signed the agreement to continue educational outreach on Foral Law.
• Departamento de Ciudadanía y Derechos Sociales del Gobierno de AragóncoreStrategic or Co-development Partner · 10 June 2020Co-created the Observatorio Aragonés de la Soledad (OAS) to address unwanted loneliness among elderly citizens. Both institutions share management responsibilities with OAS hosted at El Justicia de Aragón headquarters. The OAS aims to analyze, prevent, and protect elderly people living in unwanted solitude, promoting social wellbeing and preventing isolation and exclusion.
• Defensor del Pueblo EspañolcoreStrategic or Co-development PartnerNational ombudsman institution participating in the XXXVIII Jornadas de Coordinación de Defensorías del Pueblo hosted by El Justicia de Aragón in Zaragoza, October 2025.
• Valedora do Pobo (Galicia)coreStrategic or Co-development PartnerGalician ombudsman institution participating in coordination conferences and collaborating on children's rights issues.
• Ararteko (Basque Country)coreStrategic or Co-development PartnerBasque ombudsman institution participating in coordination conferences and children's rights workshops.
• Síndic de Greuges de la Comunitat ValencianacoreStrategic or Co-development PartnerValencian ombudsman institution participating in coordination conferences on children's vulnerability in educational settings.
• Procurador del Común de Castilla y LeóncoreStrategic or Co-development PartnerCastile and León ombudsman institution participating in the coordination jornadas focusing on educational vulnerability.
• Defensor del Pueblo de NavarracoreStrategic or Co-development PartnerNavarre ombudsman institution participating in coordination conferences on children's rights and education.
• Diputación del Común de CanariascoreStrategic or Co-development PartnerCanary Islands ombudsman institution participating in coordination jornadas on educational vulnerability.
• Síndic de Greuges de CatalunyacoreStrategic or Co-development PartnerCatalan ombudsman institution participating in the coordination jornadas on educational vulnerability and children's rights.
• Federación Aragonesa de Municipios, Comarcas y Provincias (FAMCP)coreStrategic or Co-development PartnerAragonese federation of municipalities, comarcas, and provinces collaborating with El Justicia on citizen protection matters and OAS initiatives.

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Defensor del Pueblo de Navarra: Navarre's regional ombudsman with a comparable mandate, including defense of Navarre's own Foral-law traditions — making it a particularly close functional analog to El Justicia's Foral tutela role.
• Procurador del Común de Castilla y León: Castile and León ombudsman institution with the same regional ombudsman function; participates in coordination conferences focused on educational vulnerability and citizen rights protection.
• Síndic de Greuges de Catalunya: Catalan regional ombudsman with an analogous mandate to defend citizen rights against the Catalan administration, including defense of Catalan-specific legal traditions. Direct peer in function, scope, and coordination participation.
• Diputación del Común de Canarias: Canary Islands ombudsman institution with an analogous regional mandate to defend citizen rights against the Canarian public administration; coordination partner through the XXXVIII Jornadas.
• Ararteko (Basque Country): Basque Country ombudsman serving the same regional ombudsman function with comparable scope, mandate, and operations; coordination partner through the jornadas.
• Valedora do Pobo (Galicia): Galician regional ombudsman institution with comparable mandate to defend citizen rights against Galician administrations, including regional-law defense functions analogous to El Justicia's Foral-law tutela role.
• Defensor del Pueblo Español: Spain's national ombudsman institution with the same core function of mediating citizen complaints against public administrations. Functions as El Justicia's national-level counterpart and a key coordination partner through the Jornadas de Coordinación.
• Síndic de Greuges de la Comunitat Valenciana: Valencian regional ombudsman performing the same core function for the Comunitat Valenciana; coordination partner on children's rights and education vulnerability initiatives.

Regional players

• Parliamentary and Health Service Ombudsman (UK): UK statutory ombudsman performing comparable mediation and oversight of public administration, though operating under a different constitutional and political framework outside Spain.

Broad incumbents

• European Ombudsman: EU-level ombudsman institution investigating complaints about EU institutions and bodies. Performs a comparable ombudsman function at a broader, supranational scope and serves as a methodological peer for institutional design.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC5cNIErpxrfi3MAVlxph4vQ/videos
• LinkedInlinkedin.com/company/el-justicia

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about El Justicia de Aragón