Embasa - Empresa Baiana de Águas e Saneamento

What Embasa - Empresa Baiana de Águas e Saneamento does

Embasa - Empresa Baiana de Águas e Saneamento S.A. is a state-owned mixed-economy (economia mista) water and basic sanitation concessionaire controlled by the Government of the State of Bahia, Brazil. Founded in 1971 and headquartered in Salvador at the Centro Administrativo da Bahia, the company holds exclusive rights to provide treated water supply, sewage collection, and sewage treatment across approximately 366 municipalities in Bahia, serving millions of residential, commercial, and industrial customers as a natural-monopoly utility. Tariffs are regulated by the state government and include volumetric consumption charges plus fixed service fees, with a Tarifa Social (Social Tariff) program offering up to 50% discounts to low-income families enrolled in government social programs (CadÚnico, Bolsa Família, BPC, or Tarifa Social de Energia Elétrica).

Embasa's technology stack centers on physical water and sewage infrastructure combined with a multi-channel digital customer-service layer. Core customer-facing platforms include the Agência Virtual (agenciavirtual.embasa.ba.gov.br) web self-service portal, dedicated mobile applications for iOS and Android, an automated WhatsApp customer service channel at (71) 99717-0999, and a 24/7 SAC phone hotline (0800 0555 195). Payment processing is handled through partnerships with major Brazilian banks (Banco do Brasil, Bradesco, Santander, Itaú, Citibank, Bancoob, Banco Mercantil do Brasil), internet banking, and lottery outlets (lotéricas), supplemented by a Flexpag integration enabling credit card bill payment with up to 24 installments for debt renegotiation. The company also offers add-on services including automatic debit enrollment, debt certificates, annual debt clearance certificates, title transfer (Trova de Titularidade), and an ombudsman channel (Ouvidoria). No AI/ML capabilities, proprietary models, patents, or research initiatives are disclosed in the source material. Revenue is generated exclusively through regulated recurring tariff billing under a subscription/usage-based model, with no disclosed funding rounds, M&A activity, or private shareholders.

Name

Embasa - Empresa Baiana de Águas e Saneamento

Legal name

Empresa Baiana de Águas e Saneamento S.A.

Website

https://embasa2via.net

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

1–10 employees

Short description

State-owned water and sanitation concessionaire serving approximately 366 municipalities across Bahia, Brazil. Founded 1971 and controlled by the Government of Bahia, it provides regulated water supply, sewage treatment, and multi-channel digital self-service to millions of residential and commercial customers.

Ownership category

akta.pro rank

Headquarters

HQ city

Salvador

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Supply Chain, Technology or R&D

Revenue model

1. Water Supply Services: Monthly recurring charges for treated water distribution to residential and commercial properties across Bahia municipalities. Tariffs are regulated by the state government and include volumetric consumption charges plus fixed fees.
2. Sewage Collection and Treatment: Charges for sewage collection and treatment services, typically bundled with water supply bills as a percentage of consumption
3. Social Tariff Program: Discounted water tariffs (up to 50%) for low-income families enrolled in government social programs, providing essential services at reduced rates to vulnerable populations

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels6 records

Core offering

Embasa is a mixed-economy water and sanitation concessionaire providing treated water supply and sewage collection/treatment services to residential and commercial customers across 366 municipalities in the State of Bahia, Brazil. Its core operations include the production and distribution of potable water and the collection and treatment of sewage through state-wide physical infrastructure, complemented by digital self-service channels for billing, account management, and customer support.

Product overview

Embasa operates a multi-channel service ecosystem for water supply and sewage services across 366 municipalities in Bahia, Brazil. The core offering consists of the Agência Virtual (Virtual Agency) online platform and Aplicativo Embasa (mobile app) for digital self-service, supplemented by in-person service centers, phone support, and WhatsApp customer service. Key service modules include: Embasa 2ª Via (duplicate bill issuance), automatic debit enrollment, debt certificates, annual debt clearance certificates, title transfer services, and the Tarifa Social (Social Tariff) program for low-income households. Payment integration with Flexpag enables credit card bill payment with installment options, while partnership with major Brazilian banks facilitates bill payment through multiple channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Supply Service (Abastecimento de Água) Treated water distribution service delivered to residential and commercial customers across 366 municipalities in the State of Bahia through Embasa's state-wide water distribution infrastructure.
• Sewage Collection and Treatment Service (Esgotamento Sanitário) Sewage collection and treatment service provided to residential and commercial customers in Bahia through Embasa's sewage infrastructure, charged as part of the monthly utility bill.
• Tarifa Social (Social Tariff Program)

Quantifiable outcome

• Up to 50% bill reduction for eligible low-income families under the social tariff program
• +1 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature4 records

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Sanepar: Companhia de Saneamento do Paraná is a publicly traded state water and sewage utility in Paraná. Provides comparable water and wastewater services under a regulated concession model with similar tariff structure and municipal coverage mandate.
• Sabesp: Companhia de Saneamento Básico do Estado de São Paulo is Brazil's largest state-owned water and sewage utility, providing directly comparable water supply and wastewater services to millions of customers in São Paulo state. Closest functional and structural analog to Embasa in Brazil.
• Copasa: Companhia de Saneamento de Minas Gerais is a state-owned water and sewage utility serving Minas Gerais. Operates with the same regulated concession model, dual water/sewage service offering, and state government control structure as Embasa.
• Cagece: Companhia de Água e Esgoto do Ceará is the Ceará state water and sanitation utility. A direct regional peer in Northeast Brazil with overlapping customer demographics, regulatory environment, and water scarcity exposure.
• BRK Ambiental: Major Brazilian private water and sewage utility operating concessions in multiple municipalities. Directly comparable in service portfolio (water and wastewater) and operational scale, though operating under private rather than state ownership.
• Corsan: Companhia Riograndense de Saneamento is the Rio Grande do Sul state water utility. Comparable state-owned water and sewage concession serving multiple municipalities, with similar regulated tariffs and customer base mix.
• Iguá Saneamento: Brazilian private water and sanitation utility with concessions across multiple states. Comparable core offering of water supply and sewage treatment under regulated concession contracts, with similar digital customer service initiatives.
• Aegea Saneamento: Private-sector Brazilian water and sewage utility operating multiple concessions across several states. Comparable service portfolio (water distribution and sewage treatment) and similar concession-based revenue model, though privately held rather than state-owned.

Regional players

• Casal: Companhia de Saneamento de Alagoas is the Alagoas state water and sanitation utility in Northeast Brazil. Operates with the same state-owned model and serves a comparable customer demographic, though focused on a different state.

Others

• Embasa (informational aggregator: embasa2via.net): Third-party informational website that aggregates customer-facing utility content (e.g., second-copy bill guidance) for multiple Brazilian utilities including Embasa. Not a peer but adjacent ecosystem participant operating alongside Embasa's customer service.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/embasa
• Facebookfacebook.com/embasa
• LinkedInlinkedin.com/company/embasa---empresa-baiana-de-%C3%A1guas-e-saneamento
• Instagraminstagram.com/embasa_oficial

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Embasa - Empresa Baiana de Águas e Saneamento