What emCare GmbH does

emCare GmbH is a privately held, family-owned HomeCare medical supply provider headquartered at Am Roßberg 39 in Saarlouis, Germany, operating across the federal state of Saarland. Founded in 2001 and led by Geschäftsführer Marcus Schäfer and Sabine Schäfer, the company delivers prescribed medical aids — wound care, stoma supplies, incontinence products, enteral and parenteral nutrition, and Pflegehilfsmittel (nursing aids) — directly to patients' homes and care facilities through a team of roughly 25 staff, including certified enterostomal therapists, urotherapists, and TÜV Rheinland-certified wound experts. The business model is a sales-led, prescription-driven supply service: patients receive a doctor's prescription, emCare assigns a personal advisor who conducts an initial in-home consultation, and the company then manages ongoing product selection, delivery, and reorder reminders. Services are free to patients apart from statutory co-payments, with the majority of revenue reimbursed through German statutory health insurance (SGB V) and, for Pflegehilfsmittel, capped at €40 per month per patient under SGB XI §40 Abs. 2.

The operating stack combines a field service (personal advisors visiting patients) with a small in-house warehouse and driver fleet in Saarlouis, supplemented by a "Digitales Wartezimmer" video consultation platform that integrates arztkonsultation.de for encrypted remote consultations. The company is ISO 9001:2015 certified (MSzert GmbH), a member of the VVHC association (Verband Versorgender HomeCare-Enterostoma-Experten), and holds 504 verified reviews on ProvenExpert, supporting its self-positioning as "Nr. 1 medical supplier in Saarland." Technology integrations are limited to commodity SaaS (Userlike chat, AWS CloudFront, Google Maps, PayPal, Hetzner hosting, Join ATS), with no proprietary platform architecture, AI/ML components, or data assets disclosed. Distribution is single-country, single-region (Saarland only), and the company also operates a Weiterbildung platform at acaredemie.de, signaling a modest extension into professional training.

Commercial positioning is defensive and regional rather than growth-oriented: there are no funding rounds, acquisitions, external investors, or disclosed expansion plans beyond Saarland. The differentiation rests on the depth of certified clinical talent, relationship continuity with chronic-care patients, and integrated supply logistics, rather than on technology, pricing power, or scale economies. Revenue is reimbursed in arrears by German statutory insurers at regulated rates, which constrains margin expansion but provides predictable, recurring cash flow across a fragmented patient base of 1,000+ daily users.

Name

emCare GmbH

Legal name

emCare GmbH

Website

https://emcare.de

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

1–10 employees

Short description

emCare GmbH is a family-owned HomeCare medical supply provider in Saarland, Germany, delivering wound, stoma, incontinence, enteral nutrition, and nursing aids to 1,000+ patients daily via certified specialists and home delivery, reimbursed through German statutory health insurance.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Home Health Care Services (621610), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Private Duty Personal Care Agencies (Non-Medical Home Care Providers) (HLADAGAL)

akta.pro secondary industries

Post-Operative Personal Care Support (Non-Clinical) (HSABABAK), Specialty Caregiver Placement (Dementia, Parkinson’s, Post-Op) (HSABAMAG)

Keywords

• Home care services
• Medical supplies
• Wound care
• Stoma care
• Incontinence care

Headquarters

HQ city

Saarlouis

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Medical Aids Supply: Supply of medical aids including wound care products, stoma supplies, incontinence products, enteral nutrition, and nursing aids. Services are free for patients except for statutory co-payments. Financing is provided through health insurance.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

emCare GmbH provides free HomeCare medical supply services to patients in Saarland, covering wound care, stoma care, incontinence care, enteral/parenteral nutrition, and care aids. Certified therapists visit patients at home or in nursing homes, deliver products from an in-house warehouse, and manage ongoing supply. The service is financed through German statutory health and long-term care insurance, with patients only paying regulated co-payments.

Product overview

emCare GmbH operates as a medical equipment provider offering a unified HomeCare-Service portfolio comprising five core product categories (Wundversorgung, Stomaversorgung, Inkontinenzversorgung, Enterale/Parenterale Ernährung, and Pflegehilfsmittel) alongside a Digitales Wartezimmer digital consultation sub-product. The services are delivered through a combination of in-home visits by certified specialists, a personal consultation model, and product supply logistics. All services are offered free of charge to patients beyond statutory co-payments, financed through health insurance and long-term care insurance.

Differentiator

Problem solved

Functional benefit

Products and services

• Wundversorgung (Wound Care) Chronic wound care services including wound assessments (type, location, size, surrounding tissue, infection signs), wound therapy (wound dressings, wound irrigation solutions), photo documentation, and coordination with hospitals and general practitioners. Intended for patients with chronic wounds requiring ongoing home-based care.
• Stomaversorgung (Stoma Care) Stoma care services including pre-operative consultations with surgeons or urologists, stoma marking, optimal exit site placement, demonstration of various stoma equipment, daily life integration support, and family/school awareness training. Intended for stoma patients requiring ongoing specialist support.
• Inkontinenzversorgung (Incontinence Care) Incontinence care services including identification of incontinence type, education on care options, daily life solutions, guidance on condom urinals, optimal bag systems selection, and patient instruction for intermittent catheterization (ISK). Intended for incontinence patients requiring home-based support.
• Enterale/Parenterale Ernährung (Enteral/Parenteral Nutrition) Artificial nutrition support services including PEG, PEJ, or nasogastric tube feeding. Services cover product selection, care method options (feeding pump, gravity, bolus feeding), instruction and guidance for patients and caregivers, and nutrition documentation. Intended for patients requiring tube-based or supplemental nutrition at home.
• Pflegehilfsmittel (Care Aids/Supplies) Monthly care supplies up to 40 EUR covered by long-term care insurance under Social Code § 40 Abs. 2 SGB XI. Products include bed protective pads, gloves, disinfectants, masks, and other consumables. Services include application assistance, procurement, installation, fitting, and instruction. Intended for home care patients and caregivers.
• HomeCare-Service Free home care service providing personal consultation and medical supply delivery at patients' homes or care facilities. Certified enterostomal therapists, urotherapists, and wound experts deliver individualized care. Service is free except for statutory co-payments, financed through health insurance. Intended for chronic care patients in Saarland.
• Digitales Wartezimmer (Digital Waiting Room) Video consultation platform enabling remote patient consultations. Patients receive a TAN (access code) via phone or contact form, enter it to access the virtual waiting room, and are called when the video chat begins. Encrypted transmission for secure consultations. Intended for patients seeking remote advisory without home visits.

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Three partnerships are on record, tiered minor.

• Expert Systems AG (ProvenExpert)minorGTM or Marketing PartnerCustomer review and rating platform integrated on the website
• PayPal (Europe) S.à.r.l. et Cie, S.C.A.minorOthersOnline payment service for processing payments
• Netvocat GmbHminorOthersExternal data protection officer (Datenschutzbeauftragter) as required by GDPR

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• B. Braun Melsungen AG: Major German medical device and pharmaceutical company with homecare service operations in wound care, ostomy, and infusion. Operates broadly across the healthcare value chain, overlapping with emCare in home medical supply.
• medi GmbH & Co. KG: German medical device manufacturer and homecare provider with focus on compression therapy, orthotics, and wound care. Comparable German footprint and clinical homecare delivery model.
• Convatec Group PLC: Global medical products company focused on ostomy, wound, continence, and infusion care. Comparable therapy areas and patient populations to emCare, though operates as a manufacturer rather than a home-delivery service provider.
• Mediq Deutschland GmbH: European home medical supply provider with German operations covering wound care, ostomy, continence, and infusion. Comparable therapy areas and homecare delivery model to emCare.
• Coloplast A/S: Global manufacturer of ostomy, continence, wound, and skin care products with a strong German homecare distribution presence. While emCare is a downstream provider/service, both serve the same end patients and conditions through the same Kassen channels.
• Hollister Incorporated: US-headquartered manufacturer of ostomy, continence, and wound care products with European homecare distribution. Comparable product categories to emCare's Stoma, Inkontinenz, and Wundversorgung offerings.

Direct peers

• PubliCare GmbH: German homecare medical supply provider specializing in stoma, incontinence, wound care, and enteral nutrition with field-based patient advisors. Highly comparable service model, payer structure (GKV reimbursement), and product portfolio to emCare.
• Aposan GmbH: German homecare pharmacy and medical supply provider offering infusion therapy, pain management, and clinical homecare services. Comparable in serving chronic patients at home under statutory health insurance reimbursement in Germany.

Regional players

• RehaTeam Gesundheitsservice GmbH: Regional German medical supply retailer (Sanitätshaus) offering homecare products, ostomy, and incontinence supplies. Comparable to emCare's regional home delivery service within a defined German geography.

Emerging players

• CareLutions GmbH: German homecare services provider focused on digital-enabled medical supply and patient consultation. Comparable to emCare in pursuing a digital-plus-field hybrid service model for chronic homecare patients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/emcare-gmbh

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about emCare GmbH